This office front desk women are so rude that I won't go to these Dr's. I went here a few years…read moreago and went through the same bad behavior. I thought after a few years it would have changed but today I experienced the same mistreatment. They canceled my appmt a few days b4 my appointment after waiting 3 weeks to get it. I asked to see the other doctor and so rudely she answered no without a breath and said I can't without even looking at appointments. They hang up on you or leave you on hold forever and I think it's very intentional because they had such bad attitudes and act like they're doing me a favor and they are so important. Won't b going back to this office again. Doctor's visits can b stressful enough. I don't need this kind of treatment.

Dr. Sohner is incredible! I have been going to her for years. She is kind, knowledgeable, patient…read moreand treats you like family. I am forever blessed to have such an amazing doctor!

How humiliating can you treat someone! If I could give a -100 review I would. My appointment was…read moremade for 1:40pm. I arrived at 1:20pm to do paperwork as I was a new patient. Was told by the receptionist that I could not be seen as I was late to my appointment to fill out paperwork! As I was waiting to talk to a manager Ashly Forster who is incompetent and could not explain to me why other patients could fill out paperwork in the patient room or why my appointment that was at 1:40 had mysteriously disappeared though I was 20 minutes early. I asked for Ashly Forster Bosses phone number and was only given a email. His name is Daniel Barnhouse. Who you can only contact by email. As a new patient find a new OBGYN they don't care about you. Why let anyone who is incompetent have anything to do with your health or your new baby.

I highly recommend services at this office. Jackie at Tomball Women's Health Care has gone above…read moreand beyond assisting my family with our needs in the office. Thank you Jackie for your personal touch!

Arrived 10 minutes late because I couldn't find them. But when I finally did, they told me that the…read moredoctor is leaving and they can reschedule me for a date in month from now. They could have called in advance to let me know that they have to reschedule but they didn't. There is no way that I'd be back if they treat their clients like this.

My new OB. She is sweet & personable…read more Listens to my concerns, sometimes rushes due to scheduling. Expecting baby in less than 2 months. Hoping for a safe & easy delivery!!

My visit here was certainly a new experience, so I guess the name is true. The problem is that it…read morewas a terrible experience. The first time the wait was over 2 hours and of course I had an appointment. I saw the rushed doctor for approximately 2 minutes. The second visit, was a decent wait, so I was hopeful. However, the doctor had not reviewed my blood work prior to my visit and didn't know the dosage for my Bio Te pellet. Her nurse asked me to call my previous office to ask my dosage. Hmm. I wish I had known this days prior. I wouldn't have taken the time out of my day. The nurse kept coming into the treatment room to ask me questions for the doctor whom I could hear out in the hallway, but apparently, had no time to speak with me. I wasted an hour of my time and at the end of it they asked me to get my previous records, which they could have done upon my first visit. I decided to go back to my previous gynecologist, whom I loved, but found a bit far. This being down the street seemed so convenient. I guess not, though!! So, if you are looking for a disorganized, unprofessional experience, then by all mean, New Experience is for you!! I, myself am sticking with The Woodlands Gynecology. Worth the trip!

Absolutely awful. I visited the OBGYN for a pelvic exam and possible labs. I was told by Doctor…read moreKari Eckhardt that I would not be able to do the pelvic exam I requested because I was too young. Maybe when I called to request the appointment for that day the receptionist should've confirmed whether the exam was important for me to do or check my date of birth to figure out it was unnecessary for a pelvic exam. I requested information for labs and was sent to the phlebotomist. She told me about the labs I was looking into and I explained to both the phlebotomist and Dr. Kari Eckhardt that I am SELF PAY ONLY. I wanted to get a genetic test done but knew I would most likely not be able to pay for it. The phlebotomist told me it was $10. She double checked it and sure enough charged me for $10. Later I got a $2k bill in the mail all thanks to the neglectful phlebotomist. I'd rather figure things out on my own before going to this scam of a place ever again. Thanks

Dr. Eckhardt and his wife are phenomenal. Their office is clean, and full of friendly & patient…read morestaff. I used the husband and wife team during my 1st pregnancy and look forward to using them again. Lord's will.

I've booked my appointment after no luck of finding a OB of 2months of moving back to Texas and Dr…read moreVictoria is Amazing. We just clicked so well. I prayed for an OB like her . The office is relaxed and attentive, quick , and all together sweet . Even bloodwork was quick and easy . I talk a lot so we all just laughed . I came from a place that didn't do the best care my first 5month of pregnancy. She does not play and I NEED that badly. She basically started me over as my medical records were sent incomplete but I was relieved because she was thorough with every test and informed me about EVERYTHING. Didn't make me feel small as a first time mom, listened and understood all my concerns . Thankful for her and the clinic.

The communication is horrible! They waited until the day of my appointment to tell me that my…read moreinsurance wasn't accepted and that I had to pay out of pocket for the appointment. They also had the wrong number in the system, even though they called and confirmed the appointment with the correct number. I wasn't notified of anything until I walked in. Don't waste your time here. This place is very unprofessional.

Although I decided that this practice wasn't for me I do look back at the care I received form…read moreNurse Midwife Chantal Ashley with gratitude. This review is just for her and not the clinic itself. She is wonderful and amazing. I came to the medical office back in June after becoming pregnant with our first baby. I never met the OB/GYN for 4 months and only dealt with Nurse Chantal. She's knowledgable and empathetic to the nerves of a newly pregnant mom. I left the practice after a miscarriage scare when no one at the office was able to assist me or answer any questions over the weekend. The answering service was told to advise anyone suspected of an emergency to go to an emergency room. I wasn't satisfied with her answer and the lack of care or follow up from the OB/GYN. The final straw was when Dr Smith No-showed for an appointment after that incident without notice. I showed to the appointment and found out she had taken a personal leave. I cannot recommend Dr Smith's services but if you're not pregnant and need routine care. I would definitely see Nurse Chantal Ashley. Or perhaps you'll have better luck than I did.

I love the office.. Dr. Smith is very sweet, kind, knowledgeable and very professional..Same goes…read morefor Chantel the midwife..they had always made me feel very comfortable.. front office staff are always welcoming and sweet.. back office girls are very sweet and knowledgeable to what they are doing.. I highly recommend Dr. Smith and staff who are looking for excellent service and wants to feel like they found home.. you guys are awesome..

Zero stats.... 2nd visit didn't go as well as the initial visit…read more It's been a few days and I'm still waiting for a prescription submission. I haven't received a worthwhile reply for the delay. Nor has the prescription but updated. At this point, I will not return to this company. The business office manager has yet to address this issue. Run, away from this company and please disregard my previous positive review.

This was my first visit to the Katy location. I previously went to the Cypress location and had a…read moregreat experience, which is why I stayed with this OBGYN group. Unfortunately, my experience at the Katy office was very disappointing. Although I provided my chief complaint when booking and was only advised of my copay beforehand, I was told after arriving and paying that I might owe anywhere from $29-$300 depending on labs. The front desk was unclear and inconsistent when I asked why this wasn't disclosed prior. One receptionist made it seem like upfront payment was required, while another later clarified that I could choose Quest and be billed later -- an option that was never initially explained. When I met with Nurse Practitioner Teniola Jackson, she immediately defended the receptionist's explanation and attributed the upfront payment request to insurance requirements. She stated that Quest was not mentioned because they typically only test two labs and that she preferred to order a full panel. This statement was inaccurate based on my recent medical history, as I had an annual physical completed where over ten labs were sent out to my preferred lab. Patients should never be forced to use a provider's preferred lab, particularly when network status and patient cost responsibility are unknown. I later confirmed with my insurance company that the office's in-house lab is out of network for my plan, which could have resulted in significant financial liability. To make matters worse, I was told three prescriptions would be sent to my pharmacy. They never were. By the time I realized this, the office was closed. I ultimately had to do a telehealth urgent care visit to get the same prescriptions. I'm not leaving this review to bash the practice, but to share an honest experience and hopefully bring attention to issues with communication, billing transparency, and follow-through that need improvement.