Very disappointed in my recent two experiences with Maria's studios! I left a review a few weeks ago due to having a small, tender, burn spot on my vagina due to one of Maria's techs having the steam to hot during my V-steam. After several attempts to have her fix the issue which she "fixed" by telling me to use a near by fan to fan myself if it was to hot!!!! I finally had to ask her to just turn the steam pot off because it was unbearable. After she turned it off, she came back in the room 10 or 15 minutes later to let me know my service was over. She did not give me a towel or anything to dry myself off and just walked out the room. While standing at the counter paying for my horrible service, I informed her staff that I was not happy, her response was, "You're not the first person to complain and I've told Maria she needs to get new pots because something must be wrong". I left a review about the experience and Maria called me when she saw it apologizing about what happened and was willing to give me a credit and asked if I would consider taking my review down or changing it, and to book my next appointment with her. I took the review down because I was willing to give her establishment another try, because I did have good waxing experiences there.
Wellllll, I called yesterday to see if she had any appointments for today(3/4/19), her husband answered her business phone, I asked him if Maria had anything for today, he told me she had some times blocked off, but he would call to see if she could fit me in, and that she would be at the Stockbridge location. I said, "okay". He called back and said I could come at 5pm.
I left work today at 4pm because it's an hour drive from my job to her Stockbridge location. On my way, there was an accident which put me running late. I called her business phone and her husband, who booked my appointment WITH MARIA the day before answers and I told him what was going on. I asked if I could be fit in at a later time today or if I needed to just come another day. He started talking to someone who he claims after the fact was NOT Maria and then tells me I can come at 6pm. When I got to the wax studio MARIA WAS NOT THERE and the young lady there had no clue who I was or that I was coming, but was willing to try to fit me in after her other appointments. I called Maria's number back and told her husband what was going on and he said it was a mix up and he made a mistake.
I hung up with him pissed and I left. He called me back twice. After a few minutes I returned his call. He told me he wasn't talking to Maria when I called and the appointment was reset to 6pm and that it was Courtney he was talking to, but I know that's not true because Courtney had no clue I was coming, who I was, and she already had appointments there, and why would he be talking to Courtney about an appointment made with Maria?!?!
I'm totally disappointed in the bad service and bad customer service I've received. No amount of store credits is with worth bad service and wasted time!
Maria, if you are reading this I'm not crazy, I don't have any personal or professional issues going on, as you tried to assume because I gave your establishment a bad review due to two valid and real complaints! I'm a customer who spent money with your establishment and turned down your $100 credit because of bad service...PERIODT! read more