Personal and professional, discussed what I was looking for and I'm looking forward to working with…read moreher on Thursday

On August 28th my 17 year daughter had a consultation with stylist Sena to go over an appointment…read morefor a full color of vibrant green. She showed her a picture for an example and she agreed she could do it and the amount of $360 for the appointment. On September 2nd she had her hair appointment and the results were no where near her expectation. She sat in the chair for 5 hours and when she was finished Sena told her "Well you got semi cool hair". My daughter left in tears and stated to me she "never felt uglier". (Fortunately she had a friend fix it for her that night). I called the salon and talked to the manager Morgan asking for a full refund and she would not return to the salon for a correction as it already was redone by her teenage friend with the exact results she wanted. I was also told my child, who is a minor, was asked and signed a waiver for no liability of damage. Parental consent should have been given per Oregon Law. Morgan said that my daughter told her she was 18, (my daughter said she never discussed her age) nor was she asked for ID. I have asked Morgan for the immediate copy of the waiver and still haven't received it. After multiple email, and phones calls, asking to speak to the owner, communication ceased. I went to the salon today and asked to speak to the manager, owner, and stylist Sena. Morgan came to the front desk and I again asked her if I could talk to Sena and the owner, in which she told me the "owner lived out of state and doesn't answer phone calls because she trusts her to run the salon". I asked for a copy of the waiver and she refused and said my daughter needed to come in herself because she was the client. I replied that wouldn't be happening and as her parent I was representing her. Morgan then became aggressive after I told her that I had no choice but to write a bad review and post on social media so this doesn't happen to another client, much less another teen. I also told her I would be filing with Small Claims court to recoup loss of money. At that point Morgan loudly asked me to leave the salon, in which I did without incident. I am yet to talk to the stylist Sena, or owner, Renae Tichenor nor do I have anyway to do so because the email goes directly to Morgan. Not once did Morgan offer an apology or any sympathy. I suggest if you find interest in this salon to go elsewhere. We are highly dissatisfied and my child was left emotionally distraught. The pictures of what my daughter showed Sena and agreed upon and her final result are following...

I had a great experience at this salon. Kendall did my hair, and we were on the same page right…read moreaway. I felt welcome and comfortable to be myself. The vibes were exquisite all around, fair pricing, and I got some fab earrings. I feel like I finally found my spot. Thank you!

Wow! I took a chance and booked online with Emily. I think this may be the best pixie haircut I've…read moreever got! Emily is fun and easy to talk to. The salon is comfortable and laid back. I am so happy I tried a new place!

This really is the only salon I trust in the Eugene/Springfield area and the two times I've come in…read morehere I've had amazing experiences with the ladies here. Most recently I came and got my hair cut by Mackenzie Anderson, she is AMAZING. She talked me through every step of the cut, what she was doing, and gave tips on how to style the new cut and what to use for my hair type. Before this, I came in for a wax by Elizabeth, and she was so kind and made me feel so comfortable. Also AMAZING and so knowledgeable. This is an amazing place to go for a great vibe and to get some tips on how to take care of yourself.

Mackenzie is great. been going here for years. Great location too. The price is a little high, but…read moreyou get what you pay for.

I'm not sure it is open. When it was open, service was great. I know that the hairdresser I went…read moreto is no longer there

MENDY IS AN AMAZING HAIRSTYLIST. My hair was Straight af & I wanted to get a perm so I called ahead…read moreand made an appointment. As soon as I got there, I was welcomed & treated right. She listened to everything I had to say because I was a bit nervous about getting a perm. Long story short, my perm came out AMAZING & exactly how I wanted it to look! Looking forward to seeing her again.

I love Shannon. I've been going to her for years. she does a great job. I get my nails done every…read morethree weeks and I never have a problem with them breaking or lifting. Shannon is very friendly and professional.

Personable professionals at a great price - whether it be hair or nails, it's a full-service salon.read more

It was my first time with Cat. I took a picture of the new look I wanted, and she did it! It…read moredoesn't get better than that! Ann P.

I've been going to Cat for haircuts for awhile. Most have been good. The last two were not so good…read more I am currently growing out my hair because she cut a massive hunk off the right side and it can't be fixed without quite a bit of growth first, unless I want short hair. Due to the cost$35), and the results of my last two cuts, I've decided not to go back. I have received good cuts from Cat, so I'm not sure what happened.

Very talented people providing good service and great results.A fun place to get your solon needs…read morefilled.

I have had my hair done by Glenda for years, so i go where she goes. She does an amazing job and…read morealways gives me the exact look I want. I do love going to see her at Total image! Everyone is friendly and welcoming. The atmosphere is stylish and comfortable. FIVE STARS!!

Beth is the best!! I lucked out and got her as a walk-in customer…read more The salon is clean, the people are so warm and friendly and my stylist is a true artist. She took my 'frazzled mom DIY' hair and leveled it up to fabulous. Thanks Beth!!!

Beth is the absolute best, I'm so grateful I found her! It took me such a long time to find a…read morestylist I genuinely loved and trusted, and once I sat in her chair, I knew I was home. I have thick hair, and no one else could ever get the color right, but Beth nailed it from the start. She takes her time, pays attention to every detail, and always keeps my hair healthy and beautiful. Every appointment with her feels like a mini retreat, relaxing, uplifting, and genuinely fun. She is such a joy to talk to and an amazing listener, and I end up laughing through my whole appointment. I leave feeling refreshed, light, and ten years younger. If you want to feel and look great, I can't recommend her enough... but don't you dare take my Thursday appointment.

The haircut didn't have a style that could be combed in place. It does not blend very well.read more

Supercuts always delivers a fast , great, haircut. Carma always writes down exactly everything i…read moreneed for a great haircut, and next time you come in, she just goes off the info based on your history. And delivers a great haircut every time. Thanks again.. Rob S.

Maria is the best hairdresser I have ever had, and I've been on the planet half a century! She is…read moreextremely knowledgeable and knows the latest styles. Just show her some Pinterest photos and she will taylor the style to suit your hair's texture, volume and features such as cowlicks, etc. I don't want to share her, but I need to give her the kudos she deserves!

My husband and I went to D'Marias after work to get haircuts. These were the best haircuts that…read morewe've ever had. Dayanara was the stylist for both of us. Her passion and excitement for haircutting is sincere and contagious. Before cutting our hair she spent some time with us to figure out what styles we wanted and referenced several books to make sure that we were all on the same page. She was very efficient and yet took the time to make sure everything was perfect. I highly recommend going to D'Marias and having Dayanara as a stylist. We received salon level service at a very reasonable price.