Updating to say Art of Touch is still the best spa! Facials, massages, eyebrow waxing.... best at…read moreit all! I love it there! Extra love to Lucy and Aleksandra!

I've been getting massages at the Art of Touch for years. It's in a slightly odd place, by a gun…read morestore, but once you pass through the door, you are transported to a luxurious oasis of peace. The staff is professional and kind. The treatment rooms are quiet. The heated beds are so soft. The linens feel buttery warm. Every massage is amazing! If you need to unwind, they will take good care of you there. Treat yourself!

I've been coming here for at least the last 9 years. The ladies here are friendly and super fast! I…read moreusually come in for my eyebrows and upper lip. I'm out in less than 10 minutes, and that's including paying for service received. They have several locations in CT and MA. They also do henna and waxing, as well as different kinds of facials and other face care.

I have been a loyal customer for quite some time and have always really enjoyed the relaxing…read moreatmosphere and friendly staff. Unfortunately, during my last visit, my eyebrows were waxed, and some of the wax dripped onto the zipper of my brand-new handbag. The technician attempted to remove it, but in the process, the bag was discolored and the zipper was damaged. I was very disappointed when the technician denied responsibility for the damage. When I went to pay, she hovered over me to see how much of a tip I was going to give her, which was uncomfortable and somewhat ridiculous, given the circumstances. I will note that I paid for the service- I didn't want to be accused of leaving without paying for that service. I believe that a business should take responsibility for any damage caused to a customer's belongings while on the premises. Had the technician taken responsibility and offered to compensate me for the damage, I would have been satisfied. I'm really very disappointed.

I had a very disappointing experience with a brow lamination service here. The technician skipped…read moreimportant steps in the process, which led to uneven gaps and an over-trimmed, choppy look. During the service, the wrap was repeatedly lifted while the solution was processing, and my brows were trimmed before setting both of which caused poor results. When I raised my concerns, the owner did not take responsibility and instead blamed the outcome on my brows rather than acknowledging the process errors. The handling of the situation felt dismissive and unprofessional. I paid $75 for a service that left my brows looking worse than before, and the way my concerns were brushed off was very frustrating. Based on my experience, I cannot recommend this business. They keep deleting my review and somehow yelp is allowing this so I have to keep re-reviewing to hopefully warn others of what could happen if you go here. Here are my befores and after photos. I had very even brows going in, and left with fried permed brows in every direction.

They do a great job on all services and give great recommendations for products. Great, welcoming…read moreenvironment

Lee was very friendly, very nice, and very quick at her waxing services. I would recommend!read more

The Green Lotus Salon is nothing less than a 5-star experience. (And being Eco-Friendly is a huge…read moreplus). From the moment I spoke with the receptionist on the phone, until the moment I left, I was completely satisfied. As a resident of Cromwell, I've driven by Green Lotus many times, but today was the first time I decided to give it a try, and it was a great choice! I called Green Lotus late in the afternoon inquiring about an appointment for facial waxing either tonight or tomorrow night - and surprisingly, they were able to fit me in tonight. When I walked in, I was greeted with a smile from Monica, and she offered to hang up my coat and get me a drink. My appointment with Vanessa went very well - she introduced herself with a handshake and conversed with me throughout the appointment. I have some skin sensitivities and allergies, and Vanessa discussed these with me prior to my appointment and added them to my record. It even printed that I had an allergy on my receipt - so I'm very pleased to know they take that matter seriously! She really took her time and didn't rush through the service. If I were to describe both employees I dealt with, I'd say: Processional & Friendly. They both deserve a ton of credit for their great customer service - something that seems rare these days. The salon is very clean and the waxing room had soft, relaxing music in the background and a soothing fountain. I thought the price was reasonable and ended up booking a future appointment. If you want to get amazing service from a wonderful group of employees, check out Green Lotus Salon!

These people are very unkind. I mistakingly missed my appointment due to circumstances beyond my…read morecontrol. I have metastatic cancer and unexpectedly had to go to the hospital that day. I should have called but everything happened so quickly that I honestly was not thinking about the days appointments. I was unable to pick up my phone when they called but when I realized what had happened I called right back from the hospital. They do not answer their phone so I left a message and sent an email explaining what happened, I received no response and they charged me $185.00 for missing the appt. My message stated that I understood I would need to pay a cancellation fee and asked if under the circumstances if they could refund part of the $185.00 Well as I said there was no response. I would have been a very good client for these people as I would have utilized a number of their services on an ongoing basis. I did make a mistake but I think this is a very bad way to do business and a terrible way to take advantage of someone. Sometimes things just happen!

I want to like this place more than I do, but in my two months of regular membership I continue to…read moreexperience difficulties with their parking situation. They do not enforce the handicap parking law. For a while I did not say anything, but, when three times in a row, I watched as others take parking spots I needed I got frustrated. I even had multiple conversations with the same person about the situation. Not a single employee gives a crap about their disabled patrons. Their suggestion was for me to contact their landlord. Me. Because now that's my job too? I'm very frustrated by their lack of compassion and desire to uphold the law. I cannot recommend that you frequent this place if you have mobility issues and no one to drop you off at the door.

Always gr8. Kathy has done a tremendous job turning her business into a place where you always feel…read morewelcome. All of her staff are excellent, always smiling and very cordial and professional. I am glad to be a member there, just a comfortable place to be.

My eyebrows have never looked so good in my life and I have been doing threading for a long time. I…read morehave nice eyebrows as it is, but they just got it on point. Most of the time I can just walk in not too much of a wait. The location looks cleanly. I pretty much used every person and they all do a great job.

I have been going to the salon for probably three years. They are always very professional and…read morethere is rarely a wait. They do an excellent job on my eyebrows and I would recommend this one to anyone.

This is a mother-daughter team. I have been coming here for several years and receiving the best…read morefacials ever by Klementyna. She is extremely knowledgeable. The facials are tailored towards my needs and the results are awesome. She has resolved more than one problem I have had with my skin. The spa is located on the second floor of an office building. It is extremely clean, nicely decorated and has a calming and soothing atmosphere. I highly recommend their services!

Ashley does all of my waxing here and I have zero complaints! So clean and professional. I would…read moresuggest booking ahead.