Incompetent front desk. Out of very common test. Already waiting 30 minutes with an appt.read more

easy and fast to get an appointment, friendly front office staff, excellent nurse practitioner, I…read morethink Karen is her name. Very happy and great experience with this facility. Jose

Thank you coastal health alliance you are great every time! Felt safe. Well served. Keeping me…read morehealthy thanks again

It's super easy to determine whether or not you are getting quality healthcare from your provider:…read more Before you are even seen, you should be advised if the provider is running late or not. So many people who have jobs and kids and other responsibilities are not taken into consideration when being made to wait, not knowing how long they will be waiting. Missed busses, drivers who won't or can't wait more than 5 minutes, baby sitters costing more due to delays they are not told about because the patient is left in the dark and now they can not get home when they thought or planned. Basic considerations go a long way in helping patients feel cared for. *Providers should be listening, actively paying attention and responding appropriately, not sitting at the computer during the entire appointment barely responding to the conversation. *Responds appropriately to what you have told them *Your healthcare concerns are given the appropriate response, not just ignored *Leaves the room only AFTER they have asked "is there anything else concerning you right now. *Asks permission before touching you. ALWAYS. *Informs you of what they are doing and why, keeping you actively involved in your healthcare. *Asks about recent injuries, procedures, hospital visits, surgeries etc., Asks to actually look at the area of your body which has been impacted. *Takes an interest in your follow up care be it a referral or procedure or (fill in the blank) *Checks out any recent injuries, even minor ones *Actually performs exams, does not just walk in, sit facing away from you engaging only in the computer screen (it's just rude to start with), barely responding to what you are saying. *Discusses your current medication and informs you if there are any issues with medications, dosing, issues with OTC products and any other meds, dosing time etc., *Does not replace quality healthcare and a good solid work ethic with Apathy, arrogance, abandonment or abuse. Understands how detrimental delayed and denied care is to a patients health and well being. *Follows up on referrals. *Does not leave an exam room to speak with another patient on the phone, not unless it is a true emergency. *Provides you with regular updates on any referrals, testing or procedures. *Regularly goes over your treatment plan, updating what your provider intends to do to help manage your healthcare. Initiates care, new meds, new referrals etc, does not rely on the patient to do these things for them. I would love to say this clinic provides quality healthcare and all patients are treated with compassion, care, consideration and kindness, but I find them sorely lacking in every aspect of care. Where is the Director? The CEO? Why do they just let substandard care persist? Dr. Christopher Duntsch would have fit right in at this clinic, he was able to hurt and even cause the deaths of his patients without repercussions or oversights, as a surgeon, he was not challenged at all until it was too late for the patients he harmed. Fortunately a few physicians outside of his practice looked into his work and were so appalled by his lack of basic care, procedures and even anatomy that they notified the law, he is now sitting behind bars where he can no longer hurt his patients. Medicine should never come to this, never. I also bet this review will be read and absolutely nothing will be done to improve the lack of quality care patients must endure. Next appointment, I will concede to the regular application of apathy, arrogance, retaliation, and silence I constantly get in lieu of receiving quality healthcare. I will fight no more. People here seem to think patients have never experienced quality healthcare and ought to just be happy either what they are getting, to not compare services or challenge the lack of care. I'm done with having to be the more professional person in the room, initiating every referral, every consideration for new meds or more effective meds and ways to make my life more bearable than it is now. I came here looking for quality healthcare, instead I got the same BS I left at the last 2 clinics. I have recently gotten so frustrated that I have contacted some oversight agencies and consulted with friends and acquaintances in both the medical and legal field, the only one not shocked at the abysmal level of care I'm getting is my provider. Things need to change here, all patients should be treated with a basic level of consideration, no matter what and that's just not happening and I doubt it ever will. When you hold insecure and/or dishonest people who are in a position of power accountable, they tend to retaliate. Their colleagues tend to believe each other no matter what is presented before their own eyes, leaving patients victims of inadequacy. Hopefully one day, the people sliding under the radar here will be held accountable.

I had knee replacement surgery here. My surgeon does all of his work here and it is easy to see…read morewhy. The staff are amazing, from pre-registration nurses, though surgery prep to post surgery care. All staff are patient centric and all seem to enjoy working here. Fortunately, for me, this small community hospital, is one of the top rated Orthopedics hospitals in the country. It was wonderful to have this surgery at a truly community hospital.

I was seen a few days ago at NCH for a surgical incision that started bleeding; Dr. Montgomery and…read morethe nurses/assistants were very helpful, and I felt heard, and properly treated. The receptionist/check in woman could be a little friendlier, that's why only four stars instead of five; as she seemed irritated that she had to put her phone down and check a patient in.

HORRIFIC service. If you actually have something urgent then good luck because there's a low chance…read moreof getting seen in a timely manner. You're better off driving to San Francisco. Front desk has no clue what's going on either AND JUST SAYS YOURE NEXT!!! Seriously, this is shameful and I will be sending an email to UCSF because this location should be shut down. Urgent care?! Yeah right, more like care within 5-6 business days.... My wife came in for a potential broken foot and got there at 12:30. They said "you're next" for an hour and half. She left and made an appointment at 5:30 pm and guess what happened! You guessed it! You're next! But after much complaining they admitted they were 2 hrs behind so after another hour and a half she left. I'm sorry but unacceptable for an urgent care clinic. Get your stuff together or shut the place down. People who actually need assistance can't be joked around for hours and hours. This is a mark on the UCSF name. Period.

Alexis was wonderful. After performing Covid and flu tests and ordering a chest X-ray, I was…read morediagnosed with pneumonia. She prescribed an additional antibiotic after receiving a diagnosis from the radiologist and followed up a few days later to make sure I was responding to treatment. She was extremely competent and went above and beyond expectations. I'm very appreciative that I was seen by her. Highly recommend.

Don't fall for any of their upsells. My hygienist talked me into purchasing an electric toothbrush…read morefrom them for $150. Later that day I found the same item on sale on Amazon for $89. I called and asked if I could return it (it was unopened in the original packaging), they said yes, but when I arrived they said they changed their mind and said no. I am finding a new dentist.

I highy recommend Dr Gunjan Joshi at Marin Dental Care in San Rafael. I have had two visits, the…read morefirst a consultation and my first impression is: Dr Joshi is kind, personable and precise and also a dentist who explains his procedures carefully. The second visit was for a crown and again, the care was consistent and quality and outcome of procedure excellent. The office is well equipped, comfortable and communication with ther personable staff is excellent. I highly recommend Dr Joshi.

I recently visited EZ Smile Family Dental Group for some dental work, and I am truly grateful for…read morethe care and attention I received. From the very beginning, the team took the time to thoroughly explain my treatment plan and the different options available, which made me feel informed throughout the process. One of my most urgent concerns was an inflammation that required treatment and a crown. When I shared that my temporary crown was causing pain, the team listened carefully, examined the issue thoroughly, and kindly replaced it at no additional cost. Their commitment to patient comfort and satisfaction was greatly appreciated. A special thank you to Lindsey, the "Crown Queen," for her expertise and wonderful care. I am also grateful to Dr. Kamelia for her patience, clear explanations, and professionalism. And thank you to Gloria and the entire office staff for their kindness, warmth, and welcoming atmosphere. I truly appreciate the compassion and dedication shown by everyone at EZ Smile Family Dental Group and recommend them to anyone seeking quality dental care.

Let's be honest. I was once going to a practice that was much bigger than a regular dentist and I…read morealways felt they constantly pushed the envelope for more treatment than needed. I nevertheless went to this chain for an evaluation. 1/2 hour wait (fair enough) until they put me on a chair. After 45mns, I started to get a little antsy (to say the least). After inquiring, I realized that all dentists were at lunch. Oh well... The exam was a loooong list of important (and urgent) things that needed to be done. Very conveniently, an "insurance assessor" was waiting for me at the reception to go over the detail plan. Not having time (an hour and a half later thank you), I told that person to email me. I also said that I had left a practice as they were seeing me more as a money machine than a patient. Thank God the "assessor" reassured me that this practice was putting their patients first. A week later, I received a letter notifying me that they valued customer satisfaction and that I didn't fit the profile. No further comment other than despicable.

I saw Dr Gruhler for a crown after cracking a tooth while traveling. The overall experience was…read moregreat and the team went out I'd their way to accommodate my schedule and refer me to an endo when I needed a root canal. Excellent experience.

Office charged my card without providing the notice required by their own policy. When I raised it,…read morethey refused to address it and then dismissed me as a patient! Not the way for a local dental practice to treat its patients.

Once again. Dr Contreras and group were amazing!…read more because of distance we tried another dental office. BUT IT WAS NoT worth a closer drive. I'll drive in traffic and distance for peace of mind, excellent care, and feeling great. We trust Dr Contreras at Modern Dentistry of Novato wholeheartedly.

Modern Dentistry of Novato is an amazing clinic! The entire staff is always so friendly and…read morewelcoming. I had my teeth cleaned today by Natalie, and she did an outstanding job. She's knowledgeable, gentle, and incredibly kind. She made me feel completely comfortable throughout the whole appointment. Dr. Concentras is always upbeat, positive and such a great doctor as well. I'm so grateful for Natalie, Dr. Concentras, and the whole team here, and I'll definitely keep coming back!