I had a crown and fit for a bite guard. The staff are always friendly and helpful. Dr Lee is calm, and I haven't had any pain afterwards. read more

DO NOT COME HERE!! They overcharge for everything they do! It's almost like Sydney gets paid on commission! Don't trust anything she says and verify with your insurance first. Go somewhere if you can! She take advantage of the elderly and people in pain! read more

Sydney is a scam artist. Extremely poor customer service and very rude. Refused to call insurance while trying to extort me and said she would have to reschedule an appointment I've been waiting for for several months if I wanted her to call my insurance to verify the dental codes they were charging me! She knew I was in pain and used that against me to force me to pay way more then my insurance says im responsidle for. DO NOT COME HERE. Drive further if you have too! read more

Finding a great dentist is harder than it should be. When I needed a new dentist who took my insurance--one I trusted enough for both routine cleanings and a crown--I searched my town and the surrounding area and was disheartened by what I found. Hardly anyone had good reviews. (I think it's because people write reviews when they're unhappy and stay quiet when they're not.) I want to be the exception, because Dr. Seung Lee at Novato Smiles Dentistry deserves to be found. I came in a little nervous, as most people are with a new dentist. Dr. Lee immediately put me at ease. He's a great listener, gentle, and takes the time to explain your options without making you feel rushed. He was on time, efficient, and treated me like a person. Getting a crown is not something I was willing to do with just anyone, and after this visit, I knew I'd found the right dentist. When I mentioned my Invisalign retainer, he made sure it would work with both the temporary and permanent crown--no extra charge, no big deal made of it. That kind of quiet thoughtfulness says a lot about someone. If you're searching for a dentist in the area and feeling discouraged, I hope this helps. Dr. Lee is everything you'd want: knowledgeable, kind, patient, and genuinely invested in your care. read more

do not trust anything they say. avoid this place at all costs! sydney will extort you while threatening to reschedule your appointment. will give you a fake charge list to try abd get more money out of you!! do yourself a favor and find another place to go! if you have to go to another town do it!!! it'll cost less and they'll take better care of you! a 10 minute drive will save you thousands!!! read more

I was promised a payment plan. I gave 500.00 at check out after learning I needed a root canal. I was hesitant to move forward due to price of a couple thousand. The Assistant Operations Manger (Sydney Morse) was very nice and printed out my payment schedule. She assured me it would be about 290.00 a month. I agreed. 2 weeks later I met the root canal dr. She was very nice. However, at check out the front office lady asked me for 500.00 for the root canal dr. I explained the payment plan. She insisted I had to pay 500.00 on this saturday. I followed up with 2 phone calls with Vanessa at the front desk re: my FRUSTRATION. She explained that someone was out sick both times. Still no call back and procedure was completed 2/7/26. Today is 3/9/26. Back office is pretty solid. Front desk frantic and not communicating well with patient. Will not recommend to other due to POOR follow up. read more

Make sure you have money to pay before heading to this office. They had told me I needed to pay $1,500 and the $2,600 was going to be on a 6 month payment plan. I called because I couldn't afford paying the $1,500 and offered $500 and set a payment plan for the rest. The receptionist didn't care about the situation and just insisted to cancel the appointment. They don't offer any other options and on top of it she stated I was going to need 3 more appointments which I wasn't aware of. read more

The most unprofessional dental visit and attention I've ever had and did not address why I was there after I asked multiple times. After using metal mallet several times Dr Lee was too aggressive when gums were pulsating . X-ray tray extremely painful when I told them I have salivary gland swelling. It felt rushed and like another number. Painful visit. read more

My children have dental coverage through Delta Dental and this seems to be one of the few Delta Dental dentist in Marin who will see kids. I was hesitant to make an appointment given the low Yelp score, but my 6 & 8 year old had a good experience getting a cleaning & x-rays here. We were one of the last appointments of the day and had to wait longer than I expected, but everyone there was nice and the care seemed adequate. It was easy to schedule appointments. The location is convenient with easy parking. read more

The doctors and their staff work together well. They get me in and out efficiently and I'm always feeling well taken care of. It's comforting when the dentist is quietly humming with the background music as she works one me... read more

I needed to get my chipped front teeth repaired due to grinding my teeth. Dr. Lee and his team were very friendly, patient and accommodating. Dr. Lee's dental office is very clean and they seem to have all the latest technology. My annual exam was very thorough but gentle. The front office staff are professional, efficient, and were able to answer my questions. Dr. Lee always has a solution and he has a great sense of humor which is a big plus for me! I feel lucky to have found this dental practice. Highly recommend! read more

I am always treated with kindness and respect here, and have consistently received excellent care. The staff is professional and pleasant to interact with, and scheduled a same day appointment when I needed to be seen for severe tooth pain despite the fact that I was a first time patient. read more

I was recommended by another dental practice that was full to go to this place. I was concerned after reading the bad reviews but decided to try them out anyway. I found the reception very pleasant and the service thorough. I had X rays with a very sweet technician and the dentist was young but very professional and the dental assistant also very young but found her to also do a great job. I will be back! read more

Unless you want to be in the chair, X-rays already taken, mouth open with someone standing over your shoulder (literally craning your neck) hassling you about payment and then get double charged with zero apology or answers about how it will be fixed six months later because "we don't really have an accounting person", find a different dentist. read more

The place is a joke and a profit mill for underinsured and non insured. I got an X-ray having no teeth but dentures and charges for my insurance for $900 to find out they're incompetent and no real lab for work. Said 3 weeks for denture adjustment- that's no teeth for 3 weeks. Last dentist was overnight as usual. They are in a strip mall. ???? read more

My teeth cleaning by Dr. Lee was very short and in my perception was not thorough. I was surprised Dr. Lee was doing the cleaning, not an oral hygienist, as it would not be a good use of his training and time, but also hygenists are specifically experts in cleaning. The cleaning was abbreviated (less than 10-15 mins), incomplete and shoddy. There was no dental exam to speak of. Less than 10 of my lower teeth were cleaned, none of the uppers. I have had my teeth cleaned for decades (I am 50+ years old) and this was the shortest clean I have ever had. The dentist also didn't do the typical exam where he examines the gums around each tooth and reports it to the dental assistant who notates it in my chart. I paid cash and I don't feel that value was provided. Very disappointed. I feel that I spent my own cash ($235) on my cleaning but didn't get the service I expected. And not that as a medical provider I deserve better care, but it makes me wonder what care regular people receive if a medical provider received poor care. read more

They wanted to do oral surgery with general anesthesia a week from now. I got a second opinion and that dentist said I needed oral surgery but with only local anesthesia. That second dentist also was more thorough and spent more time talking with me. Because of that and the fact that it took 3 months just to get the appointment for the general dentist and another month to wait for the oral surgeon-and the dentists from here have other offices- I got a feeling this place is more of a big business which crams as many customers (patients) in as possible and the doctors spend as little time as possible with each. This place seems more like a dental factory. And besides, the second dentist examined the X-rays that were taken by this place and commented that a couple teeth were missed. read more

My son had his wisdom teeth removed by their visiting oral surgeon, Dr Oz. The whole procedure took under an hour and he was wheeled out the door prematurely while he was still very much under the effects of the anesthesia. This became clear as I drove him home, because he was highly agitated and confused. He was yelling and aggressive and couldn't be soothed, because he couldn't take in anything I was saying. He asked me the same questions over and over and over. He demanded medication right away, yelling that he was in pain, so I stopped at the pharmacy on the way home - where I discovered that the office had called his rx in to the wrong pharmacy! I had specifically read the address to them in the office. I had to call them twice to have this rectified, while my son was left on his own in the car. When I checked on him, he was yelling, kicking the dashboard, and covered in bloody spit that was pouring out his mouth. He was NOT READY TO BE DISCHARGED. He absolutely needed to be kept in the office to be monitored while he recovered from the anesthesia and should only have been discharged when he was calm enough to understand basic instructions. He was unsafe to drive with. He was incredibly upset and confused. He had to wait for a long stretch of time for his meds, which I could've gone to pick up while he waited safely in the office under supervision. To ask a patient fresh from surgery to sit in the car for an unnecessary stretch of time, in pain, uncomfortable, upset and confused, is just INADEQUATE CARE. I was profoundly alarmed by this office's sloppy and frankly dangerous procedures. read more

I would give this place ZERO stars if I could. I have Anthem HMO dental insurance and they were one of the few dentists in Marin taking new patients. I called for an appointment for a teeth cleaning and they make you set separate appointments for an exam and a teeth cleaning, but they have no appointments available for THREE months and they won't set the appointments at the same time. They say they are backlogged because they only have a part-time provider, but my question is WHY are you accepting new patients if you can't even take care of the ones you have. When I stated the obvious that they need to hire more staff the receptionist hung up on me. read more

I was referred to Dr.Lee by one of his patients and I was impressed by his patient care and the office! Office is very clean and modern and Dr.Lee make you feel comfortable and explains the treatment plan in detail. His office staff is very friendly and skilled. Dr.Lee really cares about your dental and overall health. As for the actual check ups, he is very gentle and I am happy with the care and the seevice I received. This office goes above and beyond to make sure your experience is great! HIGHLY RECOMMEND!!! :) read more

Just had my first visit here. I loved how they had an "E Check in" prior to your appointment to speed up the process. When it came to the cleaning it was quick and painless. Before they do anything they will communicate with you to make sure you know what's happening. Everyone was very helpful and friendly and I'd definitely recommend them to anyone. read more

I had a great experience at Novato Smiles Dentistry under the care of Dr. Lee in Novato. I am a new patient there along with my family of 4!The staff were friendly and welcoming, especially Katherine, the office was clean and modern, and the dentist was both skilled and personable. I would highly recommend this practice to anyone looking for a top-notch dental experience. They come with the newest and updated equipment, which I can appreciate. read more

Back in 2015, they could see me on an emergency basis for several days. Then the business folded. They are still not open while claiming they are. Phone calls now are transferred to Petaluma Modern Dentistry. After getting the run around, they tell you that Novato Smiles is not going to be open until December and Petaluma Modern Dentistry is not taking new patients until January 2023. Kaiser provides a list of dentist to go to however they are brand new dentists. Gave up on trying to find one that is trustworthy. Find a dentist on your own who has experience. read more

There are a lot of people on low income dental insurance. It would help to be a little nicer to the patients. That's usually part of the training in dental school. Front office staff is nice but the dental chair treatment not as much. read more

They CLOSED there office without notification to Patients. No Access to dental work done at this office or patients dental record.

This is literally the most careful and detailed dentistry I've ever been to. I come from Los Angeles, where I had decent dentists but it all just felt like quick in-and-out, dont-talk-to-me business. In comparison, this location is super friendly and catered to each individual, yet still provides speedy service. The lady at the front desk was informative and let me know exactly what was going to happen & who i was waiting for. And then once I got to meet the actual dentist (Dr. Birmingham & Liz), each person as well explained everything that was happening and what would happen, and why, making things a lot easier and, me being a person of slightly frequent anxiety, I felt completely safe in that room. Not to mention the first day I got there, I got crowns inserted on my right molars. Super speedy service by superb ladies. Couldn't thank them enough, and I do HIGHLY recommend this location. P.S. Note that the last dentist who was there has been left some pretty bad reviews, Dr. Birmingham has now taken over and the above mentioned is the service that I recieved read more

I don't like to write negative reviews, but I have to write this to save others from completely irresponsible dentistry. After a completely botched cavity filling here, which felt like gum stuck to my molar that the dentist couldn't fix or could even figure out what I was talking about, I went that same day to a different dentist a relative referred me to. When I saw the new dentist, he told me within seconds it's called "flash," excess filling. I wish I was making this up, but it was done so sloppily that he literally couldn't floss between my teeth where the material had gotten. The worst part of this experience was that I had been diagnosed by the dentist at Novato Smiles with four cavities. I thought it was odd that I had that many when I never do, but also that he never used that little pick to feel the teeth (when it's sticking it means there's a cavity). Well I got two sloppily filled, and when I saw the new dentist I asked him if he could take a look at the other two I hadn't yet had filled. His answer: there WERE NO cavities there. I was floored. The dental cleaning at Novato Smiles had been bad (barely five minutes long with no flossing and hardly any scraping of plaque), and the two fillings had been bad, but to think that I was diagnosed with cavities I DIDN'T have was horrifying. This dentist never looked in my mouth, he merely looked at the x-rays on the screen and showed me "shadows" that were cavities. I should have known better. I will be sending the x-rays taken to another dentist to see whether there had been any at all. Whether this was just a poorly experienced dentist or a scam artist, I don't know. I will be reporting a complaint against him to the Dental Board of California. I can't recommend this kind of practice to anyone. read more

Scammed my 88 year old mother to spend $300+ on teeth whitening. She went in for gum pain and a gap in her teeth that was giving her discomfort. Not a single person inside this unethical practice had to conscience to tell this old lady what she was really getting. She thought it was medicine. She was fleeced. read more

In November 2014 I contacted Novato Smiles Dentistry after an injury to a tooth. I left a message and sent an email to their office, and never heard back from them. It's a new practice, and while I've never been there, I can say that by not returning a call to a potential patient, or responding to email (via their website), it's not a good sign. UPDATE: Malorey from Novato Smiles Dentistry left a very nice message for me, and found my email, oddly dated December 4, 2014 when I'd sent it on November 29, 2014 - I'm happy to report she's very professional. I wish them the best of luck in Novato! read more

I am very disappointed with this dentist clinic. Last August, I brought my four-year-old daughter to see a dentist for the first time. We paid $ 58 for a special package for the first visit to the dentist, but my daughter was too young and she was afraid and uncooperative, so it took ten minutes to do nothing. I called them twice this week, hoping that my prepared daughter could come back to see the dentist, but they would not give any discounts, and my daughter would not be able to qualify for the new patient package treatment because she had already seen the dentist here, we need pay full price now. WTF read more

If I could give them a negative star I would. I went to them 3 years ago had a dentist named Ana do a crown which eventually came off after a year I didn't go to Novato smiles but the place Affiliated with them in Petaluma. The doctor said that the two has brought it out and that I needed to have a tooth pulled. I told them and explain to them that I had that tooth done and Novato smiles which is affiliated with the ones they were. I went back to Novato smiles telling them that I wanted my money back because I want to a different place had them tell me that their tooth has run at least the money that I had done on a card that they had me do to get the crown. Finally talked to there manager. I have still not received my money back nor would I ever tell people to come here unless they want rotten tooth. Had to go to ucsf to have it pulled and get a bridge. Thanks Novato smiles for not helping me read more

My uneasy feelings about "Novato Smiles Dentistry" (NSD) are vindicated by no small number of other, negative reviews listed on Yelp. Repeatedly addressing me as "my friend," some staff came across as irritatingly obsequious. Their demeanor was so artificial that I got the distinct impression that they had been instructed to behave that way. NSD's insistence that I give my signature to grant permission for nearly every little thing, even so little as a routine exam, left me annoyed, cold and suspicious. NSD appears to have all the latest and undoubtedly expensive gizmos and gadgets, but they nevertheless offered me a limited warranty for a crown. Good grief! In my 77 years I NEVER had a dentist do that. Lucky me -- the crown splintered in only a few months! I found their high turnover rate of dentists and staff to be disturbing. Why do NSD's people come as frequently as they go. What's that all about? On one occasion I was called to keep an appointment I hadn't made. By itself, that's unremarkable, but adding it all up? I don't trust these people. I came to conclude that Novato Smiles is first and foremost a slick, state of the art, money-making operation. Dentistry is just a sideline and their patients valued as little more than an economic resource. read more

I've been going there for three years with many cancelled appointments because of sick dentists or huge dentist turn over. Never the same dentist. I didn't change because I'm 64 and have excellent teeth having had good dental care all my life. An appointment was cancelled by them last November and I was told they would call back when they hired a new dentist. Finally I had an appointment the end of April for check up and cleaning. After X-ray DDS tried to sell me a $2,000 root planing!! I declined and then I was told that they couldn't clean my teeth. BAIT AND SWTICH. BEWARE. I left, no cleaning. STAY AWAY. read more

The dentist seems inexperienced and takes forever! I signed up for insurance that is only taken at this dentist. I needed two fillings replaced, one was silver and the other had a cavity forming underneath due to a crack in the filling. The appointment took 4 hours! The drilling just went on and on. I had to get more novacaine partly through because the original dose wore off. I saw Dr Jain and while she is nice, I don't feel like she has enough experience, and she is very slow. By the end of the day all her appointments are running late. I don't know if I want to come back even though I will be paying out of pocket for a different dentist. My daughter also came one time, and I don't feel the office is set up well for kids. read more

Absolutely the worst customer service and attitude possible. When I changed health insurance, I called to schedule an appointment. Several times. Finally I spoke with someone who made an appointment, who stated " if your gums are IN GOOD ENOUGH SHAPE we may even clean your teeth." Thanks. I then was required to fill out several screens of information related to this visit. I received an email the next day stating "We're sorry you had to cancel your appointment." When I called to state that I DID NOT CANCEL, the reply I got was "Oh, we sent that to everyone. Our dentist quit, so we can't see anyone until a new dentist is hired." At this point. Am wondering whether or not this is even a dentist office. Is it a Phishing scam? These people have my social security number now............ read more

Dr. Brigham was very thorough and competent for my exam and cleaning. She gave good advice on options for a new crown. Receptionist and the RDA were also very nice. read more

Best visit ever today. I met Dr Tu and Jessica her wonderful assistant. These two were awesome. I tend to have a fear of going to the dentist and it never even crossed my mind to be nervous. Thanks for taking such good care of me, it's very much appreciated. And everyone there was so friendly. I highly recommend Novato Smiles! read more

This was a struggle for me. In order to finally go to the dentist after I'd put it off for two years I finally made an appointment. I have a 7 month old and no one to watch him so I had to hire a babysitter. This was his first time being babysat and my first time using urban sitter. I was a little stressed but the dentist was just across the street and my appointment should only take about 1 hour... I got there at 915... the dental assistant Megan was wonderful, she took my x-rays then brought me to the room and we killed time chatting, waiting for the dentist and I was ok with it. Then the dentist finally came in, poked all my gums and told Megan to take photos of my teeth and left. After taking the pics, Megan also left. I sat alone in there for 20 mins before I got up and asked wtf was going on. They were like, just 10 more minutes.. I was so frustrated because I was already stressed about my baby (which I had mentioned to Megan) plus I was paying for a sitter and now instead of one hour, it's two hours to pay. Megan came in and checked on me, I was so mad because I REALLY wanted to get my teeth cleaned but now I'd ran out of time. I stormed out. I called in after I got my son and asked to have the manager call me. It's now about 5pm and I haven't heard anything. Furious!!! read more

They don't even deserve one star. Made an appointment to get my filling and on the date of the appt got a call saying dentist is sick, got another appointment 3 months later and same thing, dentist is sick.. WORST PLACE EVER. read more

Novato Smiles Dentistry is the worst dental group whom I have ever been to in my 64 years of life. Dr. Anna is the worst. The staff and Dr. Anna do not care and they make you wait forever, only to send in her assistant to state that she has more important patients to attend to. I went to have my teeth cleaned and Dr. Anna barely wanted to do that. Mind you, she had already made me wait almost an hour before she ever got to me to clean my teeth. She stated that I needed a crown. I inquired as to whether I could change dentists and I was told that she was the only dentist that they had. When I went to get the crown, I sat in the dentist chair almost five hours that day. Dr. Anna barely had time to take care of me. She let her assistant put the temporary crown in and fit it with the drill. Dental assistants are doing the dentist's work there, and are not qualified to do this. Their lab screwed up the making of the crown twice, only to send me home with a temporary one after waiting for more than half the day. I made an appointment for a month later to get the permanent crown put in. After waiting a month, my appointment was supposed to be a short one since they only had to put the crown in and fit it. My appointment was at 3:30 and I was told to get there on time. They stated that Dr. Anna leaves at 4:00 and would not stay a minute past that. I took the afternoon off from work and arrived there at 3:00. At 3:30, they put me in the dental chair. I waited in the dental chair for over an hour. Finally, her assistant came in and tried to unsuccessfully take out the temporary crown. He was nervous to keep trying and said that he would let Dr. Anna do it. I continued to wait another half hour only to be told that she had someone else she was working on and could not get to me that day. I stated that I was not leaving without my crown. I was very angry and very emphatic about that. Finally, her assistant came back in and told me that Dr. Anna had instructed him to take out the temporary crown and to put in the permanent crown. This is the dentist's job. I said no! He was not qualified to do that and it scared me. I got up and left. That night, I put a stop payment on my installment agreement. I had already paid $250 and still had no crown. I got a nasty email from Novato Smiles stating that I needed to make a payment and they stated "this needs to be RESOLVED today!" I did not, nor will I pay for this terrible service and for them breaching the contract. I can't say enough bad things about them. They are HORRIBLE!!! read more