Absolute 10/10 experience! A word-of-mouth referral brought me here, and honestly--it was the best decision ever. I came in for an emergency consultation and was seen immediately. From the very first minute, the doctor and his staff made me feel like I was their only patient in the world. They welcomed me with genuine kindness (and even refreshing drinks in the waiting area!). What truly set this experience apart was the doctor's accurate and insightful diagnosis. I had been told I might have TMJ, but he carefully evaluated my symptoms and correctly identified them as trigeminal neuralgia-related instead. He collaborated with my primary care physician and a neurologist to guide a clear treatment plan--something that's already made a world of difference. His calm reassurance and caring approach completely eased my anxiety during what was a stressful time. I feel so thankful for his expertise, integrity, and compassion. The entire team is top-notch, and I've already begun referring colleagues and friends. If you're looking for exceptional dental care with genuine heart--this is the place. read more

The kindness and compassion that was shown today during my visit was nothing short of amazing! I wholeheartedly recommend Raffi Dental Care, especially for someone who has anxiety around seeing the dentist. read more

Top notch experience!! The whole staff was so incredibly kind to me despite my nervousness. Dr. Rafii took the time to explain all my options and made sure I felt confident in my decision. I felt extremely cared for throughout. Only dentist I'll recommend from here on out. I come from San Francisco for him and his team! read more

I am very happy with the new DDS. Dr. Rafii that took over Dr Poksay's office. He is smart, energetic and very comprehensive. Simone the assistant is among Novato's best! She has always been there for me and makes me feel comfortable and she is very knowledgeable. read more

I could not recommend Dr. Raffi more highly. I have never experienced, in a dental office, such incredible, comfortable, affordable care from the start . I met Wendy on the phone to the end when Dr. Raffi talk to me through the different issues with my teeth. Wendy was incredible in helping me fill out the original medical form prior to my arrival. Cristain, dental hygienist , was with me the whole time walking me through every step and what to expect. It was so high-tech ...more than I've ever experienced at any other dental office. I was an absolutely no pain and totally relaxed .There is an introductory special that should be in effect through the end of this year. I don't recommend things very often, but this is one I can't let slide. He is in Novato on Ignacio Boulevard, easy off and on hwy 101. read more

Everything was done as planned. No pain for my fillings at all. I would recommend Simone and Jaynie.

for Dr. Poksay, his assistant Simone, and the entire clinical team. I have always received exceptional care from Dr. Poksay and his dental staff--they are thorough, professional, and attentive to detail. However, my recent interaction with Naomi at the front desk, who claims to be the office manager, has left me extremely concerned. When I called to schedule an appointment and update my payment information, I was met with hostility and condescension. Naomi repeatedly emphasized that I could speak to no one but her, using an alarming tone and even suggesting she felt "threatened" by me when I asked for clarification on my outstanding balance. Despite my attempts to resolve the issue, she abruptly hung up on me. I've invested significant funds in my treatment, including paying over $6,500 for Invisalign, and now I feel blocked from receiving the care I've already paid for. I am genuinely concerned about how my account is being handled and the security of my personal information. It's unfortunate that such an erratic interaction with a single staff member has impacted my ability to continue my treatment with an otherwise outstanding dental team. read more

Dr Rafii's team is professional, kind, and welcoming. This office is well-located, has easy parking, and a wonderful waiting room. My appointment started right on time and was a breeze. I'm grateful for the care they took to educate me on what was happening throughout the appointment and truly taking the time to make sure I was comfortable. I highly recommend Dr. Rafii ! read more

When I moved to Novato, I needed a dentist. I randomly chose Dr. Poksay, and am I ever glad I did! He is gentle, professional, and has a great sense of humor. His entire staff is warm, friendly, and they all take great care of me. Having a dentist I trust is HUGE. read more

Love this practice. Long time patient here and have always loved how they treat patients with such intention and care. The transition to Dr. Rafii has been super smooth and I am so excited to be working with him. You can tell he will maintain those same values and show love and attention to all his patients. Highly recommend! read more

The appointment was efficient and Dr. Rafii thoughtfully answered all my questions and concerns.

I needed extensive repair to my teeth. I had bad teeth all my life, and have been in dentist chairs for years. After a bad car accident in the 70s many teeth became loose, and that caused issues. Dr Poksay and team designed a plan for me that I could live with and restored my smile. Sedation dentistry is extremely important to me after a lifetime in the dentist chair and Dr. Poksay and team are expert in handling my anxiety regarding dental procedures. A very caring and expert staff along with Dr. Poksay's perfectionism made this experience a good one. I recommend Dr. Poksay! read more

Very good experience. The dental care quality is excellent. The office experience was also good.

Dr. Poksay and his staff are wonderful, very professional and caring in all that they do. Simone was awesome today and took great care of me while Dr. Poksay put on the new cap for my tooth. Office staff is also great! read more

Dr Poksay and his Assistant Simone get Five stars as they give the highest quality of service. My expected treatment is always explained well, and they are both competent and Knowledgable in what they do. Negative Issue is with the front office staff. this the three stars. I get different quotes for out pocket expenses due for the same service every time I walk in door. I have subsequently delayed completing what needs to be done. I have an appt in the coming year and cannot get an amount due beforehand for same service. I'm sure I'm not the only patient who has unlimited cash and credit flow. read more

Dr. Poksay and his whole staff are first rate. The office is state of the art and I always leave feeling like I've had the best cleaning and overall care I've ever experienced. Highly recommended!! read more

My first visit was fantastic. The office staff were super friendly and my hygienist was wonderful! The dentist was thorough. I'll be returning soon for another cleaning! read more

All around great experience. Super nice receptionists, gentle techs, caring Dr. B who re-secured my wayward crown. Nobody shamed me for not having been to the dentist in way too long. read more

The staff and team here are really top notch. They're amazing at catering to your specific needs and customer service is so welcoming and accommodating. They've really helped revive my overall oral health after being away during the pandemic, highly recommend! read more

Great staff, very professional, made me feel very comfortable. Very collaborative approach to care.

Poksay said that I had a 10 pocket and an infection that was going into my sinus. I got a 2nd opinion and nothing was found. Poksay wanted to pull the tooth and do bone work. I gave one star because I loved the hygienist. She had it right with #5 pockets. read more

I must say that Dr.Poksay and his amazing staff has completely changed my dental experience. After just leaving the office, I realized my normal dental anxiety and fear has diminished. I needed major dental work done when I met Dr.P. I have had many painful and terrible dental experiences that left me not trusting any dentist. Now I have a beautiful smile and and trust and respect for Dr. Poksay. I also always feel safe with his hygienist Simone who always goes the extra mile to make my experience wonderful and she also does beautiful work. A Plus staff and overall worth the switch for anyone who is looking for the best dentist in Marin. read more

Dr. Poksay took his time and explained the issues that were effecting my teeth. He set up a consultation so we could make plans for necessary repairs. He was cordial and friendly. read more

Thank you Dr. Poksay and Simone for making my root canal painless! I have had bad experiences in the past and I appreciate your expertise and care! read more

I've been a happy patient of Tom Poksay since he had his office next door to Round Table Pizza! I even moved to Santa Rosa and still come to Ignacio because he is such a wonderful guy and excellent dentist. He is always up to date on the newest and improved dental practices. And he always puts me at ease when I'm anxious about a procedure..(I hate needles). He has a gentle touch and listens and reassures me. I highly recommend Dr Thomas Poksay if you are looking for a dentist.. Cheryl has been my hygienist for more than 10 years I think... and I don't know what I'm going to do if she retires. She has been so good to me I'm proud of my teeth again! read more

Of course during the peak of COVID shelter in place orders, I woke up with tooth pain. I found Dr. Poksay's office and they were able to get me in as a new patient next day. After my exam Dr. Poksay informed me I needed a root canal. I've had an extensive dental history that left me with major dentist anxiety and I thought I just might cry on the spot. The day of my procedure came and it was as good of an experience as a root canal could be! Absolutely no pain! I just laid there with a blanket and pillow while Dr. Poksay and Simone took care of me. It was overall such a good experience. I highly recommend Dr. Poksay's office and am returning next month with my husband for our routine exams! read more

After parting ways with my long time dentist in San Francisco, I was so nervous I wouldn't find a dental office I loved as much and who'd take care of me as well. Welp, I was wrong. I've now been seeing Dr. Poksay along with Dr. Bohan for several months and I can't say enough about them both. They along with their entire staff, are incredibly great at what they do, and make every trip as efficient and painless as possible. Simone, one of the RDAs, has been especially great and taken such good care of me while there. Highly recommend this office to anyone looking for a new dentist. read more

I had X-Rays, cleaning and an evaluation by Dr. Poksay this morning. The entire team was friendly and helpful. Dr. Poksay was very professional and knowledgeable as always. He reviewed and developed a treatment plan and took the time to answer my questions. When I arrived, the front desk receptionist took my temperature as expected. They maintained the COVID protocol and I observed them cleaning the chairs and surrounding areas after I moved from the exam space to the check-out area. They have all the barriers in place to help mitigate any potential COVID spread. I needed a follow up appointment and was able to get that right away. I would highly recommend Dr. Poksay and his office to anyone. You won't be disappointed. read more

Ten years later and I am still extremely satisfied with Dr. Poksay, his team, and all the work they completed for me over the years. My mouth has become very healthy. On my recommendation, my entire family switched to his office and has received excellent care, including implants and teeth alignment. I will continue to visit his office for regular cleanings and checkups. I am extremely cautious when it comes to Covid-risk. I am so confident of Dr. Poksay's professionalism and the cleanliness of his office that today I kept a teeth-cleaning appointment that was scheduled before the Covid crisis began. This is a testament to the trust I have in Dr. Poksay and his team. read more

'Price gougers' and very bad customer service: stay away and be careful! I came to this practice for a second opinion for a treatment recommended by my dentist in San Rafael. It turned out that Dr. Poksay charged my insurance at least $100 more than my dentist for the same treatment (X-rays, Oral exam and cleaning). Dr Poksay practice is supposed to refund my money and I have not received it after I followed up with his staff twice more than a month later. I wanted to get explanation about the confusing bill, Dr Poksay staff did not seem to bother to explain and handle my concern. Also ... they just let me wait for more than half hour after the appointment time. I'm not happy and will not come back. read more

Wonderful service. I feel cared for, and my teeth are looking better and better. Everyone here is nice, and I even got same-day help when I called about a chipped tooth. Dr. Poksay seems to give as much time as needed to talk to me and explain the treatments. I am very happy with this dental service. read more

Price gougers. Also notice that they either have five star reviews or one star reviews. Which means they get people to put up five star reviews for them as they care about yelp reviews more than actually doing good work. Make sure you read all the reviews and check out the one star reviews that have been left. Not a good dentist office. I had a crown put on there that fell off. All in all just a bad vibe at this place. I had to cancel an appointment due to my back going out. And they tried to raise the price of my appointment on me 500% because I had to reschedule. So I moved on to a new dentist and it made me realize that Dr Poksay DDS office Is one of the typical rip off dentist offices that tries to charge too much and pressures you to do dental things you don't need to. Stay away! read more

I contacted Dr. Poksay's office with high anxiety due to a truly bad experience with a Dentist several years ago in another state that instilled in me a fear of dentists I had not known previously but caused me to delay treatment when I knew that was not in my best interest. I was experiencing something that increased my fear of the potential for oral cancer. I was a bundle of worry and nerves. I expect to have dental visits involve a certain amount of pain and never feared dental care until my horrible experience some years ago. I shared my worries with Dr. Poksay and his team. I found, I needn't have been concerned. Dr. Poksay is such a true gentleman and put me at ease immediately. He quieted my worries by performing a cancer screen that I now know is part of every exam. Janie is absolutely spectacular. Her skills are frankly amazing and she is an expert. The Front Office staff were kind, caring, and professional. When I say that this is the best Dental Office I have ever experienced, I'm not sugar coating it. I mean it. I can now release my fear of dentists because I know Dr. Poksay and his wonderful team will take excellent care of me. read more

I have been going to Dr Poksay's office for many years now, he is hands down the best dentist I have ever seen. His kindness and gentle bed side manner is much appreciated, especially for a patient like me, who becomes anxiety ridden the minute I hit the dental office door. His educated shows through each and every time I have a appointment. Recently he has hired a new dentist Dr. Bohan, who I have to admit his neck in neck in all attributes Dr. Poksay holds. Dr. Bohan is whom I see now and I tell you all out there if you have any anxiety around going to the dentist this is the office for all of us. Not that my anxiety goes away but Dr. Bohan's and his assistants kindness speaks for itself. The injections I don't feel. He explains everything and his assistant is top-notch, thank you Dr Poksay's office to everybody that works there for your kindness and never ending concern and professionalism. Best always, Patient, Marianne read more

Very friendly staff , great experience overall . I'll be going here from now on . Smooth initiation process and very knowledgeable people .

This is hands down the best dental practice ever. I had a horrible experience with another dentist about 10 years ago, and had put off getting work done as a result. It was so smooth and I was so relaxed that I almost fell asleep my second visit! A special thank you to Simone who is amazing at her job and goes the extra mile to make you feel comfortable and happy. The world needs more Simones. You can tell this team has worked together a long time and that you are in very good hands. read more

Jamie is a very gentle hygienist and makes it a pleasant experience. Dr. Poksay is very thorough and knowledgeable within his practice. The whole office is very friendly, especially Simone! read more

Well, I can't say I really enjoy going to the dentist, but Dr Poksay's office comes close. Dr Poksay has stayed abreast of the latest techniques and has up to date equipment, at least compared to my previous dentist. He and his staff are really pleasant. They certainly seem to get along well together, which is reflected in how they treat their "guests". I definitely recommend this dental office. read more

Let me start by saying that I have a very difficult time at the dentist. Normally. One of my canine teeth broke at the gum line and I was in need of dental work. Dr. Ppl say was upbeat, extremely professional, and is obviously extremely skilled at his craft. The whole procedure ended up taking less time than I was quoted, which was a pleasant surprise. Also, Simone was absolutely wonderful. I was extremely nervous when I arrived and her bubbly personality and positive attitude was calming to me. Highly recommend read more

Friendly, knowledgeable staff. Current techniques and equipment. Would appreciate quieter music.