Both of the #ClipperCard employees that I spoke to completely contradicted each other. Quite crazy…read more This morning, I spoke to one of the conductors. He made a bunch of clicks in his hand held fair machine and activated my 31 day pass. I'm glad that he could resolve the issue! #GoTeamSMARTTrain.

SMART Marin Civic Center station was great. Sorta crazy that…read morethe train platform is under a Hwy 101 bridge. Plenty of signage & the people seem to be all millionaires.

I don't use SMART to commute so this review is based solely on me and my wife taking the train from…read morethe northern most station and connecting to the larkspur ferry and ending up in SF for a weekend getaway. Have done this once before and the only thing I can say is that we should be doing it more often. $12 for a one way trip on SMART and Ferry boat. Can't beat the price can't beat the views. This weekends trip was made even better by the great conversation we had with one of their conductors, Todd. We were fortunate to have him on Saturday going down to SF and on the train Sunday coming back to Santa Rosa. If you haven't taken advantage of this combo fair I highly recommend it.

First time riding and wasn't sure where the bikes go. When asking for clarification, the person…read moredidn't speak English clearly and when we ask for clarity he was extremely rude. Not sure I would use this Smart train again. What a waste of tax dollars and can't believe I voted for bad treatment!!

I saw a train platform, but I am confused...and the railroad tracks sound old and unused…read more.. mostly, Marin County offers buses to and from San Francisco through the Golden Gate Bridge and Presidio....goes downtown or through the Marina the buses are decent and actually not cheap...about $5-6 one way...so don't rush over the transit center is at Downtown San Rafael...similar to Burlingame or Palo Alto..

Central San Rafael lots of places to eat and fine and see…read more Transit center is very conveniently located ! Buses and trains connect the North Bay to SF Great convenience!

You can't beat the price, if you can tolerate the harsh ride. I have encountered waiting over a…read morehalf hour on several occasion! In addition, there may be three customers that have to be dropped off before yourself. Not the best means of transfer if you can afford a cab!

I am 9 months pregnant and started to go into labor. Grabbed my kids and rushed out our front door…read moreto see that a whistle stop vehicle had parked so close and crooked that I was physically unable to get into my car. Panicking, I called the apartment complex and a gentlemen came to pull my car out and couldn't because of the trucks began bummer being in the way. I ended up having to be driven by ambulance to Kaiser and my husband was able to get my car to Kaiser since that car had my car seat and labor bags. SO UPSET!!!! He parks at our complex so frequently but it's never been a bother until now.

This is one of the few shuttle companies offering service to and from Muir Woods…read more First and foremost, you cannot beat the price--$4.00 per person round trip. Unbelievable price considering parking at Muir Woods is nearly impossible and requires advanced reservations. My family arrived at Larkspur Landing in Larkspur, CA, as directed when I made our online reservations on gomuirwoods.com Advanced online shuttle reservations are a must. Our reservation was for 200 pm on a Sunday afternoon. Parking in the huge parking lot is free on weekends. We arrived at 130 pm and formed a line as instructed by a very nice male employee sitting in a large, company-like camper. There are port-a-potties here, but no other open restrooms. Shortly after 200, the same male employee from the company camper began scanning for tickets. This same employee provided information on what to expect (8 degrees cooler up in Muir Woods from where we were standing), that the drive would take 30 minutes, etc... Once we boarded the shuttle, the driver came in, and they took a headcount. There were eight empty seats, so he exited the shuttle and invited eight guests standing in line to board. Darn! A packed shuttle :( We were now packed like sardines. It was a warm day, and whatever little cool air was in the shuttle was now gone. It was starting to get warm, very warm inside. Once we took off, it felt as though it was no longer warm but HOT!! The AC was on, a vent on the shuttle roof was open, yet it was very uncomfortable as I began to sweat, and I could see that other guests were wiping sweat from their brows and/or fanning themselves. The ride up takes you along a winding road that goes up and down before you arrive at the entrance to Muir Woods. The driver did a GREAT job and was very professional and friendly. When we exited the shuttle, we were RELIEVED as the cool air hit our faces The return trip was different, as there were only half the riders in the shuttle. The driver did a great job, but the ride was definitely nerve-racking. The shuttle is on the side of the cliffs, and in some areas of the ride back, the driver was kicking up dirt, which means we were very close to the edge. The driver was very experienced, professional, and a great driver, but for someone like me who HATES heights, I was definitely sweating under my windbreaker. Overall, this is a GREAT way to get to Muir Woods without all the drama of trying to drive up and find parking in your own vehicle.

We have read many of these reviews, and it seems like they have definitely watched and improved…read morefrom prior reviews. Our driver today, Candace, and the greeter Tucker, we're outstanding. They met the guest with the smile. Told us what to expect. And left promptly at their start time, and brought us back promptly at the return time.

How to Avoid the Clipper Card Minefield…read more Using a Clipper Card is a great way to travel, but you first have to understand their intuitive rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail. A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told " we are experiencing long hold times and there are 38 folks ahead of me". And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless. Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me. I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it. If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card: 1. Purchase your card online 1 month before you intend to use it. 2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day. 3. Use the cash value quickly.

Review based solely on my wife and my weekend getaway from Santa Rosa to SF. We purchased the $12…read moreone way combo ticket to use for the SMART train and Larkspur Ferry. Hardest part of the trip is walking from the train to the ferry. Otherwise an amazing trip. What I was most impressed with about the ferry other than the views was its on time schedule. Both Saturday and Sunday the ferry arrived right on schedule and left right on schedule. Super impressed.

Big parking lot for Golden Gate Transit buses. You also catch the Marin Airporter here. Signs say…read moreno overnight parking but Ive seen cars here all times of day. There is a small shelter for when it rains. On the downside, a lot of garbage piles up here making this place smelly and slimy at times. Also at King Tides (super high tides) parts of the parking lot can be under water. So beware and bring a life jacket just in case. ;-)

I've used this free commuter parking lot several times when hiking the Dipsea Trail. We leave one…read morecar in the lot, hike, and then take the bus back to the lot. Shuttle drivers are polite. There are clean portable toilets near the shuttle boarding area. Try not to park near the water though, as the lot often floods during high tide.

My go to parking lot for easy trips into the city including my annual pickup spot for Bay to…read moreBreakers. Quite a few transit service buses stop here, so it makes it very convenient as it is a short trip from the parking lot to the city. Since it is a parking lot, I will break down the pros and cons. Pros - Quite a bit of parking, never seen it more than %70 full. Easy access from freeway. Fairly clean. Overnight parking. Cons- Night time would be a no go, no security and semi bad area. No bathroom. Watch out for floods! Easy access for any thieves. I meet this parking lot halfway on a review as I do not really see the pros outweighing the cons.

The 4 bus goes to the financial district about every 10-15 mins during rush hour. There is ample…read moreparking. Airporter stops here as do many Silicon Valley private buses. Coffee is available at Buckeyes if you need it. There is also a waiting area with cover for those rainy days. For bike riders you have storage bins/racks. Only down side is occasional flooding in winter during high tide. Just something to be aware of.

Fun ride over to Larkspur on the ferry. This one really goes a lot faster than the Sausalito ferry…read more We sat outside going over and the wind was whipping around and it was cold -but beautiful. Very scenic and enjoyable. We sat inside on the ride back which was really pleasant too and a lot warmer. My only complaint is when we got to the ferry at 10AM as the schedule said we were told it was a holiday and they were running on a holiday schedule so we had to wait an hour. We picked up the schedule at customer service and checked for return ride under the holiday/weekend schedule and it said 2pm. When we arrived a sign said 3pm. Really?? Get it together! So the whole outing took a lot longer than expected. Check the schedule carefully if you go -- but go -- it is a lovely ride.

My wife and I live taking the ferry into the city. Relaxing, and comfortable. Ease of use for…read moreSaturday Farmer Market is great. The one issue I have is the snack/beverage offerings. The peeled are great, but they display bottles of spirits for cocktails, but also offer Cutwater. Well, I asked for a Bloody Mary, and the gentleman pulled out a Cutwater can. I asked if they make them themselves. He was response was no. Now, I'm not a mixologist , but if you display a vodka, how hard is it to pour 1 1/2-2 oz of vodka into a glass with ice add some Bloody Mary mix, which they offer as well, and make me a normal Bloody Mary. Then charge you $13 for it. Do Better, Golden Gate Ferry.

Marin Car Service is everything they promise to be and more. I have used them a couple of times…read morewith no problems whatsoever. Recently I was returning from Asia, we encountered delays, a lack of internet connectivity and an extra flight to get us back to SFO. I was able to send off a very quick note to MCS letting them know my new flight and I squealed with delight when I finally turned my US phone back on and had a message from our driver. I fully expected to be taking a taxi home but MCS made it happen! I know they can not do this for every rescheduled passenger but they will do it when they can and because of that, they will keep my business. Pro tip: You can never book your trip too early

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!