The train ride is slow but comfortable…read more If you're trying to catch the first ferry into the city for the morning commute be warned. There are two trains that funnel into the 6:30am ferry. One arrives at 5:58 the other at 6:21. Be warned the ferry is FAR from the train depot. I am a very fast walker and have come within seconds of missing the ferry almost every time. The ferry does not board at 6:30, it LEAVES at 6:30. There is allegedly a shuttle to connect the train to the ferry but it's nowhere to be found at this hour. I'm not sure who designed this terrible layover time but be warned if you are even the slightest bit slow you will miss the ferry.

Great service! On time! Danny and Mike were fantastic employees assisting all passengers!read more

How to Avoid the Clipper Card Minefield…read more Using a Clipper Card is a great way to travel, but you first have to understand their intuitive rules. I bought 2 clipper cards at the the Windsor Smart Train station for my wife and I last year and took the train from Windsor to the Larkfield ferry. Unfortunately you can't buy a senior card at the train kiosk so you have have to pay the full price with no discount. To get a senior card you have to buy it online and wait a few weeks to receive it in the mail. A few months ago, I had about $10 remaining on each card and my wife and I decided to take the Larkfield ferry to S. F. the next day. I went online to check my balance and there was no cash available. So I called the number and I was told " we are experiencing long hold times and there are 38 folks ahead of me". And they mentioned to go online to use self service. I went online and there was no self service options. The online site is useless. Finally I spoke to the rep and was informed that since I didn't use the card for 6 months there was no cash value on the card, but she would add the previous balance back onto the card, and this would take a few days. So, I added $20 to each card online using my Visa card. Unbeknownst to me it takes over a week to add this cash value to the Clipper Card, even though they they charged my Visa immediately. When I got to the Smart Train station there was no cash value on the card so I had to add $20 more to the cards. This really upset me. I had to call the Clipper Card office 5 more times and wait between 14 and 41 calls ahead of me to finally get a promise that they will send me a check. I have been waiting for 2 weeks to get the check and called again only to find out it takes about 1 month to get the check. I'm still waiting. It seems very clear to me that Clipper Card grabs your money immediately and will try anyway it can to keep it. If you want to avoid some of the money pitfalls and phone calls of using a Clipper Card: 1. Purchase your card online 1 month before you intend to use it. 2. Add value to your card at the train or ferry kiosk only for the amount you intend to use that day. 3. Use the cash value quickly.

Review based solely on my wife and my weekend getaway from Santa Rosa to SF. We purchased the $12…read moreone way combo ticket to use for the SMART train and Larkspur Ferry. Hardest part of the trip is walking from the train to the ferry. Otherwise an amazing trip. What I was most impressed with about the ferry other than the views was its on time schedule. Both Saturday and Sunday the ferry arrived right on schedule and left right on schedule. Super impressed.

I don't use SMART to commute so this review is based solely on me and my wife taking the train from…read morethe northern most station and connecting to the larkspur ferry and ending up in SF for a weekend getaway. Have done this once before and the only thing I can say is that we should be doing it more often. $12 for a one way trip on SMART and Ferry boat. Can't beat the price can't beat the views. This weekends trip was made even better by the great conversation we had with one of their conductors, Todd. We were fortunate to have him on Saturday going down to SF and on the train Sunday coming back to Santa Rosa. If you haven't taken advantage of this combo fair I highly recommend it.

First time riding and wasn't sure where the bikes go. When asking for clarification, the person…read moredidn't speak English clearly and when we ask for clarity he was extremely rude. Not sure I would use this Smart train again. What a waste of tax dollars and can't believe I voted for bad treatment!!

5 star idea for shuttles to Muir Woods but horrible execution…read more We purchased tickets online for the shuttle and tickets Muir Woods. We left from the suggested Pocono Parking Stop. On the website, it doesn't say why this is preferred. It would be helpful if it mentioned 'if you are arriving by...' because I think this location may be preferred because it has a huge parking lot for people driving in. However we were coming by uber. Also if you are planning on coming by bus, the route is limited but you can make it. The tickets fur the shuttle are incredibly affordable! Again great idea! They are also timed. In fact we had to get a later time because an earlier time was sold out. However the time slot just gives you a place in line. It doesn't guarantee you'll leave during that time. We also had to make the drive to Muir Woods with my daughter sitting in my husband's lap. We had a fabulous driver and the drive was safe and uneventful. You are dropped off as close to the front door as possible. If you've bought tickets to the park, you show your ticket to the park ranger and walk right in. It's an amazing park and we all had a great time. Shuttles leave every 20 minutes. When we left we lined up and after about 10 minutes, a shuttle pulled up, the riders got off as did the bus driver. He didn't say anything to us. He was gone for 20-30 minutes. Long enough for another bus to arrive and pick up passengers. These two shuttles left together! Also this bereft driver, hon his return, was surly. He did get us back to the parking lot and we were in our way back to the city. I'm in a pickle about an alternative solution. If you take an uber, you can't find one back because there's no service. There are taxis waiting but I heard they are expensive. I can't recommend this service though, although I do recommend going to the park. It's a dilemma.

First of all let me point out the fact that this page is unclaimed shows that they don't care…read more And it basically all reflects from that fact. Going to the fair, oh free ride? You're SOL if it's after 9. You only find out the bus doesn't stop at a normally scheduled stop after you gey there with a piece of paper posted. That's too late. What's someone with mobility issues going to do? They'll never take responsibility or have any semblance of common sense.

I saw a train platform, but I am confused...and the railroad tracks sound old and unused…read more.. mostly, Marin County offers buses to and from San Francisco through the Golden Gate Bridge and Presidio....goes downtown or through the Marina the buses are decent and actually not cheap...about $5-6 one way...so don't rush over the transit center is at Downtown San Rafael...similar to Burlingame or Palo Alto..

Central San Rafael lots of places to eat and fine and see…read more Transit center is very conveniently located ! Buses and trains connect the North Bay to SF Great convenience!

You can't beat the price, if you can tolerate the harsh ride. I have encountered waiting over a…read morehalf hour on several occasion! In addition, there may be three customers that have to be dropped off before yourself. Not the best means of transfer if you can afford a cab!

I am 9 months pregnant and started to go into labor. Grabbed my kids and rushed out our front door…read moreto see that a whistle stop vehicle had parked so close and crooked that I was physically unable to get into my car. Panicking, I called the apartment complex and a gentlemen came to pull my car out and couldn't because of the trucks began bummer being in the way. I ended up having to be driven by ambulance to Kaiser and my husband was able to get my car to Kaiser since that car had my car seat and labor bags. SO UPSET!!!! He parks at our complex so frequently but it's never been a bother until now.

Abiano Limo services are outstanding! I have been a customer since 2010. The staff and drivers are…read morealways very pleasant and beyond accommodating. They have a wide variety of vehicles in their fleet. I have used limos for personal transportation, business accommodations and party buses for special occasions. Eddy and Brian recently took care of my fiancé and her girlfriends providing transportation to various wineries in Napa. It was short notice on my part and an extremely busy weekend for Abbiano as it was prom and wedding season! All drivers and limos were booked, I really wanted to make sure the ladies were taken care of and with a safe driver. Instead of referring me to another company or informing me their services were not available; Brian the operations manager of the company volunteered to fill in as a driver, a responsibility typically not required in his upper level role. SF and Wine Country was a first time experience for the girls, so landmarks and photo ops were a must for the ladies. Brian went beyond his call of duty and hosted the ladies, making pit stops, providing winery suggestions, and acting as their Instagram photographer providing an amazing weekend they continue to share with me! I highly recommend Abbiano services as they are personable and all about adding to your experience with their services! 5 stars!!

Outstanding experience. On time arrival…read more Clean, modern, luxury executive bus. Driver was accommodating and very knowledgeable of various destinations. Great sound system too!

I've used MSN Door to Door four times this year and each driver has been prompt, personable without…read morebeing intrusive (nice when you're tired from a long trip), and safety conscious. Our last ride was just before Thanksgiving and Rafael did the pick up and drop off. He was just lovely. I won't hesitate to recommend this business.

MSN Door to Door car service is efficient, professional, and very effective communication.read more

THEIR LICENSE TO BE ON SFO PREMISES IS REVOKED AS OF 10/10/18!…read more I KNEW something wasn't quite right. They've been making my airport pickups more and more difficult the last couple of times I have used them. When you ask they say things like: "SFO is making some changes" and "Due to construction..." VERY evasive and VERY sketch answers. They had two opportunities to be straight with me and they chose not to so I called SFO to get my answers. I just spoke to someone who manages these contracts. He told me they were officially terminated on 10/10/18! They have issues with the CPUC and also the FTB. Nice try...next time don't be so evasive.

My review is reflecting the innacurate billing practices and poor customer service. The drivers…read morethemselves have been fine. USERS: Be warned. DOOR TO DOOR MAY CHARGE YOU THE EXCLUSIVE RATE EVEN IF YOU BOOK SHARED. I booked a SHARED ride for a 10:30 pm departing flight on 12/19/18. I received a confirmation noting my "service type" as SHARE with a note that stated "Currently only exclusive available- requesting shared". The trip charges were posted at $56.00 on this receipt, which is the correct rate for a shared van. I booked the same SHARED ride for a 10:00 am return flight on 12/28/18. I received a confirmation noting my "service type" as EXCL 1-2 which was NOT CORRECT. The same note was on that confirmation email stating "Currently only have exclusive available -requesting shared" just like on my departing flight. The trip charges were posted at $86.00 on this receipt, which is NOT the correct rate for a shared van. I emailed the company immediately and got no response about this. As I was in the middle of travel, I decided to try to reconcile the inaccuracy after my trip. I called the company on 1/7/19 at approximately 4:30 pm and spoke to someone who had no intention of helping me after I explained the situation. He told me to call back the next day after 8 am. I called on1/8/19 at approximately 9:00 am and was told that the confirmation listed the correct price. I explained that I BOOKED a shared both times but the return flight email incorrectly listed my booking as EXCLUSIVE yet under the notes section listed that I was requesting shared. I find it hard to believe that there was not another individual at SFO needing a ride back to Marin. The demand during this time for a ride would be MUCH higher. It was a PEAK HOLIDAY TRAVEL TIME -Friday morning after Christmas at 10:00 am. In addition, I should not be penalized because of an allegedly inability to find another passenger. This is not my responsibility and I should not be required to pay more. This rider payment increase liability is NOT POSTED anywhere on the website and the only notification they send mentioning the price increase is AFTER you have already booked the service. The person on the phone continue to claim the email confirmation was correct and that "the best" she could do was put a note on he managers desk asking her to "take a look". I've read the other reviews here and I'm not holding my breath for a resolution. I travel often and will be using one of the many other transportation services available in the future. I encourage others to do the same.

Marin Car Service is everything they promise to be and more. I have used them a couple of times…read morewith no problems whatsoever. Recently I was returning from Asia, we encountered delays, a lack of internet connectivity and an extra flight to get us back to SFO. I was able to send off a very quick note to MCS letting them know my new flight and I squealed with delight when I finally turned my US phone back on and had a message from our driver. I fully expected to be taking a taxi home but MCS made it happen! I know they can not do this for every rescheduled passenger but they will do it when they can and because of that, they will keep my business. Pro tip: You can never book your trip too early

Brian and his team provide incredible service. They are timely and always friendly and careful…read more I am so grateful in particular to Brian. He is a great conversationalist as well as a person with practical travel experience. I always enjoy our talks. I have used Marin Car Service for many years and highly recommend them!