If I could give ZERO stars, I absolutely would! BELIEVE THE REVIEWS! This office is completely unprofessional and disorganized. I first called months ago to schedule an appointment and was given such a hard time that I eventually gave up out of frustration. Later, my daughter tried calling on my behalf and experienced the exact same thing , she even warned me, saying "Mom, she has terrible reviews." Unfortunately, those reviews were 100% accurate. Recently, I was diagnosed with pneumonia and was advised to contact my primary doctor. When I called again, the first woman who answered didn't understand me and immediately transferred me. For the record, they don't even answer the phone professionally! The second woman picked up and said, "What do you need?" no greeting, nothing. I told her I needed an appointment, and she asked if I was a new patient. After I explained my pneumonia situation, she said, "Oh yes, okay," and then told me, "Call me tomorrow, maybe I can fit you in." Maybe? Are you serious? That level of dismissiveness, lack of compassion, and unprofessionalism is unbelievable. This office clearly doesn't care about patients or proper service. Absolutely unacceptable experience from start to finish! I will definitely be changing doctors! read more

BEST DOCTOR EVER! Attention all women! Are you tired of being gaslit and told to "drink water and loose weight"? Same... Dr.K is phenomenal. She takes the time to listen and talk with you. You can tell she is still passionate about helping people. She is kind and caring and never makes me feel like I'm being too much. She problem solves with me to make sure I am happy and healthy. I spent YEARS trying to find a doctor that would take time to problem solve with me. As a woman in my late 30's my body is changing and she has been wonderful. Requesting full panels and referrals to anyone that is needed. She never makes me feel like I am being dramatic or too much. Kind Smart Wonderful 10/10 read more

Hi, my name is Fatima. Dr. Marina Khachatrian is a very professional doctor, very caring, paying attention to details. She gives very good recommendations, my uncle loves her. read more

If I could leave a 0 I would! JUST HORRIBLE, I def should've read the reviews before. The dr is very DISMISSIVE, RUDE, IMPATIENT, PASSIVE AGGRESSIVE and LACKS KNOWLEDGE at each visit. I came in for a Pap smear and she tried gaslighting me that she had done that on an appointment that was rescheduled saying that I was present and they have record of the visit which I've never had a pap here like how are you so unorganized and unprofessional. Don't even get me started on the MAs, just bad! 0/100 if I could!!! read more

Horrible Doctor , lack of knowledge, customer service from front desk is horrible , the care is poor . Stay away from this place at all cost . If you somehow got this doctor call your insurance to switch immediately don't bother even scheduling a visit you will not get the type of care you need . read more

If I could leave one star I would. This was a horrible experience. I had called to make my husband an appointment and they took down his information. When he went they refused to see him because he didn't have his medical card even though they had all the information. They could have also looked it up. Now I'm not gonna play the race card but he informed me they were rude to him and looked at him in a very disrespectful way. (Husband is tall with tattoos Latino) I cannot believe that they behaved like this. Worst place ever. read more

Horrible place I walked in and they asked if I had my insurance card and I said no and they were too lazy to look it up. The way they even told me was with a bit of attitude as they were chewing sunflower seeds, and there were no patients in the waiting room. It was only me I strongly recommend you go elsewhere for great service, because you will not find it here. ZERO STARS!!! read more

Dr. Khachatrian is amazing Always very caring and sweet. Thanks to her right choice of medications I'm feeling much better than I used to. She takes time to listen to all of your concerns, doesn't rush you or make you feel uncomfortable. I really like her. She's also very quick on replying on my messages on Patient Ally, which is very helpful in case I need her opinion on some meds, or have a question regarding my health. Her office is also very helpful. Every time I call or stop by they are there to take care of any problem or question I have. I'd like to thank Gayane and Ruzanna for that ! Feeling blessed to have found the right doctor's office. It's really not easy to find such caring and kind doctor in LA. Definitely recommend Dr. Khachatrian's medical office. read more

I've never write a 1-star review, but one this is happening. Probably the policy of this office is to ignore the patient , don't pick up the phone and be totally unproductive. I don't know if there is any patient this office really helped-absolute waistline of time. If you have an option of other doctor go for it, don't let them waste your time and health. Very bad read more

worst dr in the valley arrogant always wrong won't accept patients input almost lost a foot because she was afraid to prescribe antibiotics more concerned about not being sued than the health of patients read more

Worst doctor ever. It took me three years to write this review after the death of my dad at her hands. She refused to order a standard colonoscopy test for my dad that was 51 years old at the time and having all the symptoms of sickness one could think off (extreme weight loss, digestive issues, constant fatigue, blackness under his eyes). When my mom contacted her about his symptoms, this "doctor" told her that it was signs of old age!!! At a later appointment when my mom tried to express her concern and that she thought he was sick, Marina said "should i take off my doctors coat and give it to you?" Marina you have destroyed families over your own IGNORANCE and lack of sympathy towards human kind. Do us all a favor and retire. read more

This Office is so rude and unprofessional. If there was less the one star i would have gave it to them. RUDE STAFF AND EMPLOYESS.

This review was drafted a month ago: Expect to wait for a very long time if you're not Armenian. We came in at 2:42 pm when the waiting room was empty, it is now 3:30 pm, and 3 Armenian patients have gone in before us. We had an appointment at 3 pm and we did not see her until 3:45 pm. When we did see her, it was only for 6 minutes! The doctor did not even examine the patient, instead, she believed the patient's self diagnose. What a waste of time. After our visit, we immediately changed our primary care doctor because this lady is terrible. The Worst doctor I have ever encountered. read more

Oh where do I even begin with this place? Lets see.. expect about an hour wait in a tiny crowded lobby even WITH an appointment! They overbook clients and its insane! Once you are with the doctor you will be rushed out of there before all of your concerns are addressed. I went in to go over lab results and the doctor literally stood up 5 minutes into the consultation and said "are you done, I have another patient waiting"!? WOW... At that point I was like well I guess I'm done... Terrible!! Oh and one obvious flaw with this place is unless you are Armenian you will be treated like a second class citizen. I witnessed preferential treatment towards Armenians both times i visited this doctor's office and i even heard other patients complaining about it as well.. Do yourself a favor and go somewhere else for your healthcare needs. read more

Marina Khachatrian, MD - Family Practice Near Me - Los Angeles, California

This "Doctors Office" is in actuality a den of INCOMPETENCE, and BIGOTRY!!! The medical board must investigate this "business" for IMPROPRIETY!!! I am literally disgusted after leaving this place, and WILL NEVER RETURN. I don't like to write reviews like this, but I feel it is an absolute necessity!! Not only did I experience deferential treatment here based on the color of my skin, I also experienced pure incompetence in regards to the staff. I had to explain the procedures that I was supposed to receive, and I had to correct Marinas total lack of competence, several times. The procedures were all laid out in my paperwork, only when I questioned her, did she actually read the paperwork. If I hadn't voiced this problem, I would have had to come back, or at worst reschedule my surgery due to her incompetence!!!! Another thing I have to point out is that the "Doctor"...Marina Khachatrian... was coughing repeatedly without covering her mouth. I understand if you have a cold, it's a fact of life. To not practice cleanliness in a "Doctors" office is a sign of INCOMPETENCE. I WAS DISGUSTED. THERE WERE NO APOLOGIES!! NASTY, FILTHY!! If anyone is thinking of going here, take a deep breath and find somewhere else. Literally anywhere else you choose, I can guarantee, will be more professional and reputable. DO NOT SUPPORT BIGOTRY, DO NOT SUPPORT UNPROFESSIONAL AND FILTHY PEOPLE. read more

I was so disappointed after have visited this office. The doctor was incredibly incompetent, indelicate and simply rude. She wasn't helpful whatsoever. I felt that she just couldn't wait to get rid of me and treat the same way her next patient until day is over and she can finally go home. I changed my physician the same day. read more

Worst Doctor in the valley Perhaps because she seems to favor Armenians over others. Doesn't explain her treatments at all. The back office is the worst i've ever seen. Very difficult to get an appointment because during the week they rarely pick up and don't return voicemails. untrained personel don't know how to hook up electrodyes for a heart exam etc. all in all very poor in many areas read more

Because of them I disability. I recommend to be extremely cautious if you go to them. My finger was dislocated and on the same day I turned to them for help. They told me that everything is fine and it will be better in a week. A month has passed, now everything has become much worse and to fix it I have to do a serious operation. I plan to sue them, but I want to warn others against this read more

I had a few questions for the man working at the front desk, but he was extremely rude and basically told me to leave

If you're looking for a great family doctor, you have found the right person. Marina Khachatrian has been my MD for over 15 years. She is a highly educated doctor that I trust 100%. Any issues that arise, she's my go-to. She won't sugar coat the facts and will tell you like it is. As soon as she finds out the results of any tests, she will tell you her thoughts, concerns and make her recommendations. She cares for her patients and is there for you at any time. Highly recommend. read more

This is my first time having a doctor's appointment with the office. I just need to got a physical examination and then I called one of her receptionist and they told me that it will be next month? Why the hell should I wait for month just to get checked. They telling me this excuse that the Doctor will be having her vacation in the end of the month. read more

I called to schedule my appointment and had to wait more than 30 minutes on the line. I get scheduled a month away from the day that I called. Once I got there 15 minutes before my appointment I waited approximately 30 minutes after my scheduled appointment. All of their Armenian patients who got there after me got to go inside before me. There was just one person before me on the list. There is so much preference here. Once I was in, it just seemed like they wanted to get me out of there quick. There is no sign of care. Maybe if I was Armenian I would have gotten better care. Will not be returning back. I'd rather go somewhere else. read more

I went to see doctor on March 1, 2017. Great service. Wait time was 10min. Doctor answered all my questions. I would highly recommended. BTW I am not Armenian. read more

They suck!! I injured my leg leg, and they never told me that for days that I got an authorization to fix it Also you have to wait a long time. The doctor claimed that her office busy which is why they never call back. Shouldn't put patients first! This is only twice I visited, and 'm never coming back! read more

i had a very TERRIBLE experience with this doctor. I recommend NO ONE in their right might to see this doctor. They keep you waiting for hours and then they don't even see you. When you call them over the phone for questions or appointments, they put you on hold for an hour NO JOKE literally 1 HOUR!!! shes a terrible doctor, even if you think you might be dieing for some reason, she wont take the time to see you. ALL they care about is your insurance. Please do not go to this doctor if you want quick and REAL results, you will only be wasting your time. read more

I had the worst ever experience at Dr. Khatchatourian's office. Careless, not competent, not showing willingness to listen to your questions pretending she is busy with other patients. read more

After waiting 45 minutes after my appointment time, I looked on here and seen this is normal and a bad place. Leaving right now. Waste of time. read more

Stay away, rude and unprofessional! Awful doctor! She does not listen to your needs. She thinks she knows it all. Just find yourself another doctor, please read more

Sorry about my english. I don t like this all registration worker!! Very bad! All time speak with me this language which I don t understand! I don t like this doctor because she don t want listen me, she not check my problem and she don t want understand what I feel real bad! She can t help me nothing. And when she give me paper and I go what medical hospital take my blood so it not correct hospital! I take a bus and 3 hours go this place what this all doctor told me what they can t take my blood! She told me all my time consultation what I need speak armenian, but I don t know this language and I don t want learn!!! I have appoinment but wait so long time may be 2 hours. She is very BAD doctor!! I very want change her on other!!! read more

Dr. Khachatrian is, in a word - Amazing! Whether you just need someone to do your annual physical exam, or something more complicated where you need advice and a good referral network of specialists - she's your doctor. Every time I have seen her, she listens, works with you, and helps to get you back on track. She honestly cares about her patients and loves what she does. Her office staff is wonderful, too. read more

Please, do yourself a favor and don't come here! The ladies at the front desk don't give a crap about anything! I called and i got an appointment and they gave me one 20 days away... I was like okay, this must me one good doctor's office. 20 days later, it was my appointment and they sent me back home because i didn't have the right type of insurance. Okay correct me if I'm wrong, they should let you know this ahead of time before you come in and waste your time, right? Well anyways, i let that go and they gave me an appointment a week from that day. A week passed and its my appointment day (again), and let me remind you that i had to take a whole day off of work and school for this. My appointment was on a Monday morning at 9am. I was there 8:45 i was the 2nd patient inside of the waiting room. Then came 4 more patients after me. All of these people were called and i was still waiting.... 1 hour passed and that's when i lost my cool, my fiancé asked them what the hold up was and they told him that all of the people in there had an appointment except for me.... WTF? I lost my cool and went outside. Like, how unprofessional are you people?! You clearly gave me an appointment! Why on earth would i miss work and school to come here on a random Monday at 9am. Anyways, after another 20 minutes, they called me in and all the lady did was check my blood pressure my height and my weight............ Ok i needed to be seen medically and you made me wait an hour and twenty minutes FOR THAT??! I honestly could have done that at home. They told me oh were having some complications with the doctor they referred me to. Okay again, why didn't you let me know ahead of time so i don't waste my damn day coming to your shit hole of an office? Just please do yourself the kindest favor and avoid this unprofessional and irresponsible "doctor's office". read more

Dr. Khachatrian has been my family doctor for years. I moved to another city for a few years and had a another doctor and realized what I missed. When I moved back I found one of the things I missed most about living in Los Angeles was having a doctor who I have built a strong relationship with and trust. Thank you Dr Khachatrian for being the person you are all these years! read more

Worst staff ever!! They are extremely rude never help you with any medical needs! The only answer they give you is go to urgent care and they hang up on you!!!! They only give Armenian patients priority everyone else must wait for them to be seen first! Super racist!!! read more

I ha e never been treated so bad in my life by a so called medical professional . Whenever I call for any reason I would either get put on hold and nobody would ever return and then I would call back and nobody would answer them or they would try to put me on hold I would ask to not go you put on hold they would do it anyway but before they did I was asked them to please call me back I have an urgent situation that really needs to be dealt with they would never call me back or answer the phone again when they saw my number that day. So unprofessional so rude and just plain wrong. They never once out of four years called to see how I was doing schedule a physical a checkup follow up or anyting. And when I did schedule an appointment I would go in at the scheduled time and if there was Armenians that were walk ins because there's no way they would schedule 5 people at the same time they were walk ins and all the Armenians would be seen before me even if it meant me sitting there two and a half hours after my scheduled appointment waiting to be seen. They are very racist I know that there's two sisters there Dr khachaprian and her sister and I'm not sure about the other workers but they are also Armenians and very very rude. I am not a racist person I love Armenians just as much as my own race or anybody else but these people are so blunt about scared racist views and the way they treat Americans black white Spanish Jewish any type of American other than Armenian is just sad and from all the reviews that have been posted about the same thing I was not surprised to see but I am surprised to see that nothing has been done about this no one should have to endure this type of treatment from anyone especially and a medical settings it's a scary thought to think you are getting less medical attention and possibly not the right medical attention on purpose because you aren't the same race as the doctor or nurses or other workers that are in place I can only hope that something will be done about this soon other people that were treated terribly this office is staff this doctor Marina Khachaturian. If I could do zero Stars I would. If you're looking for a better doctor please go somewhere other than this office you will not get the care that you need or the attention. read more