I called and spoke to service about a problem I had with a car I purchased from the dealership in April of 2024. Adam the in service was rude and he even hung up the phone on me. I tried to call the General manager Aaron Ward, I left him a detailed message and he never returned my call. Very unprofessional. Think twice about doing business with this dealership. read more

What a great dealership, Marina Mitsubishi is. Highly recommend to anyone looking for new or used vehicles!

There is a reason why when you tell family, friends or co-workers you looked at cars and when you tell them you went to marina the replies are always ewwk or go elsewhere. Etc... Well I can see why now. I first inquired about a car that was on marinas website. I got a text saying it was sold, 5 mins later the guy said "actually it's not sold it's on the way" I proceeded to make an appointment to go in and test drive a 2022 Outlander. I get there and talk to the salesman Tyler. Before I even test drove or even remotely thought about about going any further I was very honest told the salesman what my monthly payment is for my current lease and what I want the car that I am looking for to be. And he replies "oh you will be way under that" so I said ok. At this time he asked me about my current lease and said "we will give you more than the offer you got from another dealer" I said ok and gave him some basic info in regards to the car I am currently leasing. After that I proceeded to test drive the Outlander. When I got back I asked about the vehicle I inquired about online and the car salesman Tyler said "yeah we see it's on it way" and he says "you know you can probably get the one you just test drove and still be under what you pay for your current car" I said no thanks not the color I wanted and I didn't want nor need the top of the line trim. I get a call two days later telling me the car I inquired about sold but they can get a dealer trade. I said ok whatever as long as it's the color and trim that I want. A week and a half goes by and Tyler calls telling me they found a vehicle that matches what I want. Ok great. Well this is when this whole thing ended up being a waste of my time. The car salesman sends me a text with the numbers and they where WAY higher than even what I pay for my current car and my current car is about 7k more expensive. I said what happened to "way under what I pay now " and he comes back with a bunch of hidden fee bs like "wash, wax and polish" etc. On top of that he tells me what they want to offer me for my current vehicle "we can give you more" bs and they completely lowball me. They had the nerve to offer under KBB value for my car at the same time sending me numbers for a cheaper car that are 2x what I pay now. So all in all a complete waste of my time. Marina is obviously owned, operated and ran like a bunch of fools who like to waste peoples time and play games. On top of loosing my business they also lost my wife's business who bought a car from them. She was looking to trade in her current car for a new one but after this experience we both will be taking our business elsewhere. I should have learned the first time (a couple of years ago) when I went there and they "lost" my title for my car I was trading in and gave me a hard time trying to get my deposit back. Never again. read more

Sites like Jalopnik, The Truth About Cars, and Autoblog speculate about Mitsubishi withdrawing from the US market completely. The exhilarating Subaru WRX STI killer, the Mitsubishi Lancer Evo X will be discontinued after the 2015 model year... Why? Lagging sales? Most likely, and I think I know why. Like 70,000 other people in the Rochester area, I received a mailer regarding an August promotion with the opportunity to win a new car, Nintendo Wii, or $100! The scratch off on the back revealed that I indeed was eligible for the $100 prize! What a lucky day! I put my girlfriend in the car and we crossed Irondequoit Bay and headed to Marina Mitsubishi on Ridge Road in Webster. The woman at the front desk informed me that the mailer meant I was eligible to win a $100 prize. Not all $100 prizes were awarded, so there was a chance I could actually win the prize shown, but I needed to provide some information first. A man comes over carrying a styrofoam tray of fried food, clears his throat and introduces himself as "Joe." Joe brings my girlfriend and I over to a table where he only asked me for my name to fill out some sort of prize form/customer profile. I mentioned that I was casually looking and it was my girlfriend who is immediately in the market for a car, so he begins to take down her info on a new sheet. Apparently, crunching numbers and coming up with an idea of an ideal monthly payment, followed by a credit check was necessary to look their used inventory. His sales approach was incredibly insincere and devoid of any understanding of me or my girlfriend. The "two" cars the sales managers in the glass office wanted us to look at included a clapped out last gen Toyota Corolla that was just traded in minutes before (the previous owner was still taking items out of the trunk) and a high mileage Chrysler 200 that clearly had body fitment problems. We were unimpressed with the cars we were "allowed" to look at and declined to take a test drive. The payments we suggested as an ideal during our impersonal meeting inside would have put us in a Lancer, or Outlander Sport, per the mailer sent to my house. After we returned to the showroom floor, we were informed that we did not win the $100 prize pictured on my scratch off mailer, and the $5 gift card consolation prize was unavailable. In short, we won nothing. On the drive home, reflecting on this depressing dealer experience, it became clear that the reason why Mitsubishi struggles in the US market is because their dealerships do a poor job of selling their product. Crummy gimmicks, lackadaisical sales staff, and emphasis on selling used cars from other makes drives people away from the Mitsubishi brand. Whereas a Honda, Toyota, or Subaru dealer would encourage you to look at off lease or certified used vehicles, the folks at Marina Mitsubishi would rather you look at a smelly Corolla with a dash that lights up like a Christmas tree, bald tires on all four corners, and a mirror held on with zip ties. Even though it's been years since I owned a Japanese car (I prefer to buy European luxury and performance cars), I was receptive to the idea of a Mitsubishi. If I do consider a Mitsubishi in the future, and if they're still around, I can assure you, it won't be from Marina. read more

Marina Mitsubishi - Car Dealers Near Me - Webster, New York

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I purchased a outlander sport on October 25th and was told at time of delivery that rear bumper had damage. They said it would be fixed and received it back with bumper color not matching. I brought it back and they sent it out a second time. Received it back again not fully matching. Then 2 days after getting it back the service engine light comes on. I'm like you've got to be kidding me. Ask for a loaner and was told they didn't have 1 and I'd have to schedule an appointment. Unreal. Absolutely beyond frustrated. I would never recommend buying from them nor would I ever again. Buyer beware. read more

Marina Mitsubishi - This was the work their body shop did. You can clearly see bumper doesn't match. They did it twice and still not exact match. Disappointed. - Car Dealers Near Me - Webster, New York

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Just bought a car here and had such great service! I was here for hours and unsure of so many things, just knew I needed a car. I was all over the place and Warren & Marco were such a great help! I highly recommend you take the time to come here, look around, new or used. They have many options, colors, types etc. Go in even if you're just looking around everyone is super super helpful and accommodating. They even have hot chocolate! read more

Marina Mitsubishi - Car Dealers Near Me - Webster, New York

Don't waste your time with this racist dealership. The parts department will pretend they dont have what you are asking for so they can sell you something more expensive and then when you ask them for a quote they beat around the bush about the price. The sales department thought that it was ok for me to ride on a donut for 20 days until they could "fit me in". Then when I insisted on a sooner appointment thier resolution was to drop my vehicle off without know if and when they could fix it. The service manager had the nerve to tell me ..."well if you talk to me nice then I will do anything you want". Thier service department are thiefs and try to get more money out of you than necessary. My first red flag should have been when the sales department lied to me about my trade in value. The only decent person I interacted with was the sales manager but unfortunately he was probably only nice because he was getting my money. It is poor customer service to tell a customer that they don't have a right to be upset when they are being treated poorly. If you cannot handle an upset customer then you need a new career. I purchased my car the beginning of February, it is now the beginning of March and I've already had to take the car in 3 times and already have to pay for new brakes and 4 brand new tires. read more

A++++++ Couldn't be happier with my car and the great customer service that came along with it! Definitely recommend to all my friends and family!!! read more

Companies like this are the reason used car salesman have such a bad reputation. Its amazing really, this company has managed to hire people to fill every negative cliche about car sales. The level of incompetence from this dealer is almost unbelievable. Only shop here if you want to be jerked around, lied to, and want to walk out due to pure frustration. The only this company stays in business is the lack of word of mouth of their bottom feeding operations. read more