DO NOT buy a car from here. Nothing but issues . somehow vehicle registration fell through the cracks and it's been 30+ days . poor communication from service department to whoever makes the phone calls . car purchased with hidden stains and scratches - would 100% get my money back and shop elsewhere for better service. my sales rep was the only redeeming thing about this place . Derrick you ROCK. read more

What to say about my salesperson Erica Wentworth? She's a shining star who presented me with the no frills options i asked for. No strings. No sales speak. Just great people skills. i'm a Marine Corps veteran and i was treated by Erica and the whole management team like royalty. After buying or leasing over 24 vehicles in my life this was beyond my expectations. I would go there again and this Marine would ask you to, as well. Erica should be promoted. She tamed this grumpy older Marine with respect, by seeing to every conceivable detail, all with a real smile. I wish more wonderful things for her and bravo for the company in finding this diamond of a salesperson. Bravo! Semper Fi! Dan M read more

I stopped in last week with a problem and I needed a Ford dealership's help. After speaking with the service department and explaining the issue, the gentleman came out to my car and then went for help in the garage. Both men came back and absolutely went out of their way to help me! They lifted a huge weight off my shoulders and with a winning smile! Bless you Rick and Jim. Your kindness and character will no doubt be rewarded for it's virtue. Be Blessed! Colleen White read more

If I could give more than 5 stars, I would. Absolutely hands down, one of if not THE BEST team of people here. Huge shoutout to Glenn Sciarratta and everyone over there. I came in, in such an impossible situation. Everyone here came together and got me in the best, car possible and REALLY helped me out. I don't know how someone could have a bad incident here. HUGE thank you to every single person that was involved in the process. Thank you thank you thank you! read more

I recently decided to give the new ownership a try and was pleasantly surprised with the friendly service and quickness compared to other dealers in the area who seem to have out-grown their facilities. I wanted to note that most if not the reviews here are for the old dealer (Henderson) and new management seems to have made quite a positive improvement. To be fair, I think Yelp should really wipe out old reviews when a business closes or changes hands. read more

What a great group of classy and honest people! I truly enjoyed my experience and will be screaming from the mountain tops, from sea to shining sea, to come work with the fine folks at West Herr of Webster. They're really some good people who genuinely care about their customers. I feel like if I asked anyone in the building for the shirt of their back they wouldn't think twice about giving it to me. 10/10 experience. Derrick was tremendous and went above and beyond to make sure I was comfortable. It was very clear they care about their customer's best interests above all else, which in my opinion, is always most important. read more

I went in for my usual oil change. West Herr had recently taken over from Henderson but I didn't think anything of it. I did notice that all of the signage was removed from the Quick Service lounge. They did finish the job quickly and then the surprise. They raised the price of my oil change by more than half again! Almost $100 for an oil change! I was shocked. The cashier and the workers I talked to were like that's the price. They didn't seem to care. I was stuck because they all ready did the work, so I paid and left. I thought maybe the price of oil went way up so I called Marina across the street and asked how much for an oil change? It was the same price as Henderson was! Guess where I'm going for my next oil change? read more

Worst dealer experience I have had in 40 years... I was interested in a 2018 ford f150.... sent in a request for availability. The sales person (Patrick) said it was available.... great! So the next day I checked the website to look at my future truck only to find they RAISED the price by $2500. I contacted the sales person to see why they would do that..he told me he would check and get back to me.... he didn't . I called back the next day to get a status... he said the day just got away from him and his sales manager would not be back for two days.... when pressed, he said he would check.... called back 10 minutes later with "the vehicle is no longer available". And... added that they think the website was "hacked" was the reason the price changed.... Auto Trader also showed the price increase as well as their own site. Can you say "bait and switch". bottom line..... we all work very hard for the money we earn, we try to spend wisely.... we try to spend locally to support our local businesses. We all have a choice on where we spend our hard earned money..... choose wisely people.... don't spend it at Henderson Ford!!! There motto is "let us earn your business"..... well.... clearly that is not something they really believe or live by..... read more

This review is specifically for their "Quick Lane" service. I was delighted to find a Ford dealership in Webster, NY, as I've recently moved to the area. I have gotten three services done here on my 2013 Ford F-150. The customer service, on the phone at least, seems to be good, the folks over there do appear to be friendly on the phone, so I was thinking it was going to be a good place. I had my first service there, a simple one, just fluids and filters. I had no problem (aside from a long wait while they done it - but they may have been busy, so I didn't mind). My second service was also a simple one, this time they forgot to reset the oil computer on the dash, so a few days later, my truck told me I needed an oil change. This is simple enough, BUT I have to take part of my morning off work to drive over there, and back (I work 30 minutes away in Pittsford, NY). It was sloppy from them, but It can happen! Then came my third issue. I broke down due to bad corrosion on the battery, something I assume should have been picked up in their vehicle inspection every time you bring the car into quick lane; even if it was not, this is an easy error for them to spot while working on the car. I called them, they sent someone out to tow the car (Barth Towing - a partner of theirs) (a simple jumpstart got it going), I was still charged full price. I brought the car in to fix the corrosion. I was told the battery was changed and the terminals that connect it to the car were "cleaned" so no more corrosion would occur. Half way to Boston the next day, guess what, I turn the car off and it won't turn back on! They had not tightened the terminal back on, and the terminal was now actually MISSING a part it needed to tighten it to the battery. I needed to shove a bolt in there to a live battery terminal to get it going again! The day before, I was assured by the quick lane manager on the way out that it was fixed - and, even then, it turned out there were parts missing! That's not all, simple things like the service sticker were not placed on the window, and the oil computer was not reset YET AGAIN. The last two are minor, but require an additional visit, very un-professional in my opinion, especially since this was not the first time. So I bring the truck in, they replace the battery cable and terminals at no charge (after all, I had to fix the car my self at a rest stop on I-90, and come in AGAIN). So this time, they tell my it's finished. I go out and inspect their work. THE OIL COMPUTER IS STILL NOT RESET, HOW MANY TIMES DO I NEED TO ASK? In addition, the rubber protector that was on the battery is now gone. I won't be going back to Henderson Ford, Webster, NY. Van Bortel will be getting my next service. read more

Poor customer service and unethical business practices. Long and short of it. Be careful having them repair a vehicle. Sad fact is that we bought our truck there. Was getting ready to purchase a second vehicle from them and I would never do business with them again. read more

I have purchased over 9 new & 3 used vehicles at a variety of dealerships and my experience; or lack of, by far will go down as the worst car dealer experience I have ever encountered to date. Side note: the sales manager did follow up and apologized for the experience (prior to this post) so I'll up the review and give the dealer an overall 2 star rating. read more

I purchased car at Henderson Ford and went to quick went to quick lane for 5000 mile check at 9:30 am and was told the wait time was 2 hours before they could begin. This was unacceptable. Went to james Ford and got an actual appt. In and out within 30 mintutes. Stopped at Henderson because of slow leak .. they told me I had a nail in the tire and it could not be patched, needed a new tire. Took service department 25 minutes to tell me they didn't have in stock but would order for price of $248 and come back next day. Took car to my mechanic who quoted price of $204. When he was filling up tire with more air for me to come back next day (which Henderson didn't do) he said it could be patched, total cost was $38 and still holding. You decide who was better. read more

Everyone at Henderson Ford has been extremely helpful. They always take time to answer any questions I have. The Service Writer, Steve, is awesome! He always makes sure that I'm never left stranded while my car is worked on so I'm able to take care of my daily obligations. He even took the time to talk to my father on the phone and go over every detail thoroughly. After all, daddy's worry about their baby girls! So my father was very pleased with him and felt fully aware of what needed to be done to my car. So shout out to all of you at Henderson Ford! read more

I had a low tire pressure light on my Ford Edge and called Henderson immediately since I'd only had the vehicle a few months. They told me to take it to their service center and gave me the best times to go to the Fast Lane to have it checked out. When I got there, there was no wait for getting it in. It took about 30-40 minutes to find out I had picked up a nail and they had fixed it. The best part was there was no charge! Thank you Henderson Ford!!!!! read more

Second time using Henderson Ford to service my work truck. Friendly folks and thorough in my requests

I brought my vehicle in for service after having to wait over 4 weeks for a service appointment. As if that wasn't bad enough the service advisor was rude, unprofessional and lacked even the basic knowledge required to be in that position. The mechanic NEVER finished the diagnostics on my vehicle but was sure quick to blame a modification part I had on my vehicle. The tech couldn't prove that the modification had anything to do with the issue. I contacted the service manager via email and unless he is on vacation. He has yet to respond to my email at all. Poor customer service, unprofessional and lack even the basic courtesy of responding to my email. Waited over 4 weeks for a service appointment, never finished the diagnostics to my vehicle, didn't do any repairs. What a HUGE waste of time. You have been warned, don't go there. read more

Quick service is terrible wit owner's son having no clue as to what he is doing. Price changes depending on how much you question the costs of repairs. Used to be a good place and now it isn't. Then the recent giveaway to get people into dealership has been labelled a SCAM by BBB. The 3 day vacation reviews are listed as " be careful" yet this Ford dealer is giving them away. What does that say about them. Too many people tell me to go to Van Bortel but I live close to Henderson. I need to be smarter about this! read more

Love quick lane for oil change, tire rotation, annual inspection and recommended upkeep by manufacturer. You get cash back as loyal customer and this place is clean from customer to car bay! I have been customer here for years from old and new cars and convenient hours as well as no appointment necessary. Staff friendly and having a dependent car is priceless!!$$ read more

One of the worst experiences ever! I have visited many dealerships but this one had to be the worst. The sales team is not aware of what they are selling and do not have any idea of the prices - very rookie style. Worked with Mr Viktor Tiutiunnyk - this gentleman has no idea as to what he is trying to sell and will quote different prices after making a deal. This can cause you trouble with your finance planning like it did to me. So, If any of you happen to step in, do ask for some other sales consultant. If possible, try not to step in at all! read more

Sales manager will not stand behind his product. Please note that the only savings Mr. Savings will help with is saving Mr. Henderson's wallet. He will never be bothered to answer the phone nor return calls from voicemails. When you try and hold him accountable, he will try and assault you. read more

Not very friendly to the Electric vehicle community. You have to be a paying customer in order to use their charging stations; if their nickel and diming you over pennies for kWh for the charger station imagine how bad they will nickel and dime you on the big purchases. please save yourself the headache and get (or service) your EV Ford somewhere else. read more

I recently purchased an 05 Mitsubishi Evo from this dealership. I had a full review written out but Yelp only allows so much for length, so I'll list my pros and cons. I live 7 hours away from this dealership. Finding my dream car, I would of drove or flew anywhere to get this car, it didn't matter to me. Pros: They sent me pictures of everything I asked them to, and in a timely manner. They had all my credit apps and paperwork ready for me and they kept me updated throughout the whole process so I knew what I needed to do and what I needed for them to get the ball rolling on me buying this car. As far as that is concerned, they did an awesome job. Cons: They didn't tell me that the person who owned the car before me lowered the seats. I'm 4'11'', I can barely push in a clutch as it is. At first, they did NOTHING to fix this situation. They actually sent me to a Mitsubishi dealership to go figure the problem out myself!!! They fixed it though after I lost my temper for 5 minutes. Next, they didn't detail the car AT ALL. The inside or the outside. Glad I drove 7+ hours and dropped $20K+ on a car that wasn't even clean when I picked it up. They also didn't give me a full tank of gas even though it was promised to me. They also had to send me the checks in the mail to register the car since I live in CT and I bought the car in NY. They only sent me one check to begin with, and the whole time they kept calling and asking for their dealer plate back. I told them they wouldn't get it back until I registered the car and it was legal on the road for me to drive, I wasn't taking any chances. All in all, the car I received is AMAZING. Their customer service however? Needs work. I felt very bullied into paying asking price for the car even though I had the seat problem, the interior isn't the interior that came stock in the car, and things were missing from the radio. I also was NOT happy knowing I was paying so much for a car and they couldn't even detail it for me. AND the fact that they only gave me a quarter tank of gas. It cost me over $1,000 between gas for 2 cars, tolls and a down payment on the car (even though they told me I wouldn't have to pay one). It was just way to many issues for my liking and as much as some of the people were nice, they aren't really into helping customers, and I don't like that, especially when we drove a very long way to get this car. read more

my recent experience at Henderson ford was not pleasant I returned from a test drive to find my salesman on the phone with service tech for his cell phone problems. after about 5 minutes his cell was fixed and he was able to pay attention to me. I put in an offer for the car and requested the car receive 4 new tires. now this car has been sitting there for 33 day and I am probably the only serious buyer my offer wasn't even entertained. I guess I will never become a customer of theirs nor will I recommend read more

I found Steve Feck at Henderson Family Ford very responsive and helpful as we were looking for a Ford Focus for our daughter. He listened to our needs and without much back and forth, made us an excellent offer. read more

Great customer service from the greeter, to the service underwriter (Steve), and the mechanics. I routinely maintain my F-350 at Henderson Ford and have always received top-notch customer and technical service. read more

This Place goes above and beyond to treat you with respect and courteous and makes you feel important much better than the conglomerate West Herr read more

I've been a customer of Henderson Ford for several years. I recently purchased my 5th vehicle from them. As always my expierence was great. From the moment I walked in the door up to the day my vehicle arrived, every interaction I had was awesome. I have dealt with many people in my process from the salesman, to the finance manager and even Mr. Henderson himself.... all of those guys made sure I got exactly what I wanted at the price I wanted. Thanks Phil, Trent and Randy!! read more

From first visit through the entire purchase process, I can honestly say this was one of the best car buying experiences of my life. My salesperson Victor, the Sales Manager Daryl, and the business manager were are top notch professionals. Also, I love my car! read more

They charged me for tires I negotiated for free . Guess they really need that 400. But it's ok we got a nice car

Hello my name is Adam Howe I bought a car from Henderson about a year and a half ago. I had played phone tag back then back and forth with a salesman named Amarie he was suppose to send me a second key fob for the Jeep Cherokee I purchased from Henderson. I live in Syracuse and it is a drive, however I never received the second key fob... It was never an issues until recently and now he is no longer employed by your company. I have ordered a new key fob online and was hoping you could arrange me to have it programmed to my jeep here in Syracuse. I have left a voicemail to the service manager and have not heard back yet. I hope we can arrange for me to have a key fob programmed or sent to me free of charge since I never received the second fob I was promised. Upon speaking to them they told me it was not in my contract and there was nothing they could do. Unbelievable that the old sales manager and the salesmen promised me this and when it came time to collect they say its on me. read more

This place will sell you a lemon and having you coming back several times a month to get work done. Warranty or not, no one wants to constantly take time off of work and drive to Webster for appointments. It's time consuming and a major inconvenience, not to mention they may or may NOT have a rental car for you. There are several comments on here that speak to their poor customer service. That paired with selling junk cars, don't waste your time here. read more

I had a very good experience, moreso than at my last Ford dealership in Rye, NY. The salesman wet over every detail and spent almost an hour with me showing the car details. read more

Last year bought a perfect 2007 Ford Explorer low mileage at a great price. Have had basic preventive maintenance over the last year performed here; always quick and never pushy trying to buy additional services . read more

I bought a car from them in 2017. They sold me a car that had an on going class action lawsuit for faulty parts in the transmission. When asked before purchasing if the car had any known problems or any recalls they said no. They fixed it twice under the extended warranty. The third time I called to have the transmission fixed yet again they said they couldn't get me in until Oct 6th which happened to be the last day I could get in on the suit. But to be part of it the car had to be serviced 3 times on that particular part. I was also told on the phone that I was still covered under the warranty. But when I bring the car in they told me that the Warren ty had ended in the beginning of the year and it was going to cost me about 2000 to fix it. At this point I contacted a lawyer. I tried to handle the issue with Henderson but they weren't willing to do anything but have me trade it back to them and purchase another one of their cars. But why would I trust them to be honest after they have lied multiple times already. In the end I'm taking the legal action route and will never do business with them again. They are money hungry scammers in my opinion. Take your hard earned money else where read more

I went to Henderson Ford because I had a Ford pickup that broke down on me sheet just having over $10k in body work done from a different body shop. So I was towed to Henderson to get someone to look at it from a Ford shop...I mean after all I had a 2013 and my truck was fine until it was in a major accident and then breaks down a couple weeks later. Anyhow I was towed to Henderson Ford in Webster, NY to see if the cause was accident related and the salesman approached me to see if I was interested in looking to purchase a new vehicle. Fast forward....I test drove some other pickup trucks and suvs and cars. I wanted another used black F150 4 door pickup truck but they didn't have one. So I ended up going with this pretty luxury car that's nice and all, but it wasn't what I wanted and doesn't fit my needs. I have kids and lots of em and we go sledding, hiking, fishing, go on road trips and I want to buy a four wheeler and my son has been nagging me for a dirt bike. Well there was only brand new F150 pickup trucks with 4 doors available in the black color I want and they were in the $50k range and that's double what my spending budget is. So I get the luxury car. Now I will tell you this.....the sales team worked it to where I didn't have to put anything down on the vehicle and because I was towed in I didn't have a way home so they were nice to give me a ride home up the road and picked me up the next day to pick up my new car.....and I appreciated that I really did. That is what customer service is about. BUT what I want all of you all the be careful of is the darn warranty! You do not need any type of additional warranty and I specifically said to Brian Henderson that I do not want a warranty and guess what?! Brian snuck the warranty on my vehicle purchase contract which added on an additional $2,000 to my total purchase payoff price :( So now when I go to get the black 4 door F150 I want that I had in the first place before it was crashed I owe about $7000 more than what my car is worth. So that means I have to pay out $7000 to get the truck I want OR wait until I pay down more on my current vehicle loan. I am trying to get as much of the warranty refunded to the bank so I don't owe as much on the total pay off of my vehicle loan. But guys, look over your contracts thoroughly and make sure a warranty you do not want isn't snuck in. Henderson Ford has lost my trust and that's too bad because I do switch up my vehicles every 2-4 years. I will be going back to the guys I bought my last F150 truck from. read more

bought 1st car from them last week...salesman was unfamiliar with vehicle and so was I...found out after the fact that it did not come with Sirius radio or spare tire or jack. Left messages for general manager to voice my concerns and he has the salesman call me...I don't want to speak to the salesman...I wanted the common curtesy of speaking to someone in a position of authority...Guess my $30,000 purchase isn't large enough....very disappointed. Mark T. read more

very disappointed with service i brought my f-150 for overheating issues and they try to convince me that was normal they denined to fix the pr0blem i took the truck to other dealer ship and they found a faulty thermostat they replaced and fix the problem lack of desire to work for guarantee i'm a certified technician for other brand and i always make the customer leave please with the service in the vehicle the worst part was the shop manager was the one that says it was normal read more

This place is amazing. I crashed my car and went to Nu-look. When I got my car back I had some small issues with my car. Nu-look wanted me to bring it to the dealer to see if they could look into this issues a little bit more. I had heavy front end damage to the car. When I went there the staffed helped me though everything! They even worked hand in hand with Nu-look to 100% make my car just right. I will be going back there! read more

While Henderson Ford is quick to make the sale, the service after the sale is dishonest and digusting! They sold my son a pick up (he needs for work) KNOWING it had a PRE-EXISTING condition (per the maintenance report we later demanded), but they didn't tell him that! Each time he took it back for repairs, it ended up also having additional scratches, dents, grease on the roof and on a hat purchased for a gift, etc. that weren't there when he dropped it off. It would sit there for weeks at a time (often more than a month) while waiting for repairs. Some of the service personnel have been extremely rude - even hanging up on my son when called to check on the status. Eric has been okay to deal with, but even he can't figure out why it continues to leak (not just a little). In the 5 months my son has owned it, he has been able to drive it a total of 2 months! Do yourselves a favor and find a different dealership! I wish there was something below 1 star. read more

Bought a 2013 Ford Fusion from Henderson Ford in August of 2016. My sales person Thomas Smith was great but there Sales manager Trent was a piece of work. It took him a month to finance me. I was on a dealer plate forever and final months later got my registration. Still no title talked to DMV and they said Henderson didn't do the paper work correctly. I had two give Henderson my first months & second months payment to send to the bank to get approved. He didn't send them out on time I got a call from the bank saying I was 60 days behind on payments. Also Trent pulled my credit well over 15 times. So now I'm in the market for a second auto loan. I went back to give THOMAS SMITH & only him my business because he was wonderful. I went in a week ago and still nothing. I have to call the sales manager all the time then never call me with updates. So again he pulled my credit multiple times and I have him a $2000.00 holding fee for the car! He then tells me today he's. m not doing the deal because I call him too much, I called him two times a day if that. I also told him not to submit my credit to a certain bank and guess what he did the complete opposite. The story is much to long to explain. BEWARE HENDERSON FORD!!! He also swear at me the first time I bought a car he sold me with a bad transmission good thing it was under warranty.......go to Van Bortel Ford! read more