My experience here from first call into to location talking with Brad and Kevin was great talking…read moreon the phone and then in person roughly 4 months ago, it's a very clean facility safe excellent lighting great access hours. Kevin as the location manager cares about the facility and taking care of customers and so the company and location and its customers are very fortunate to have someone who cares and has excellent customer service, I've had several nice conversations with him. I also had the fortune of having a conversation with Vance from another location and helping out Camarillo wirh its staffing needs, he was very nice and very helpful with information and so on . I have visited my unit many times and never had a problem. Thank you to management for keeping a clean and safe place..

The management of this place is absolutely terrible and unhelpful when issues arise. Don't trust…read moreanyone here or from the company even a little bit. Initially, everything seemed great. The security was decent, there was plenty of space, and the temperature was controlled to a comfortable level. It was worth the slight premium. It was a bit annoying that access wasn't 24/7 considering how much we paid, but I could overlook that. Then, prices started increasing every few months. I understand that the entire industry does this, but it seemed excessive. Then, they began construction on the second floor. The noise, dust, and inconvenience were bothersome, and there was no compensation. Thankfully, I wasn't forced to move on my own dime like others. One day, I came to start unpacking and noticed a section of our belongings that had water damage. Initially, I thought it was caused by a leaking pipe, but upon closer inspection, water was flowing down from the second floor, rolling along the I beams and dripping onto our stuff for who knows how long and how much. It seems to be the same issue as this review: https://maps.app.goo.gl/ShTjDuewUGoj2wad9?g_st=ic. All attempts to resolve the issue ended with the company stating that since I didn't use their insurance, they couldn't offer any compensation, replacement, or rental refund. This seems unreasonable and goes beyond the terms of the contract that absolves them from liability. Either the roof, second floor, or both were not properly constructed, allowing water to flow along the I beams. You can see rusted water drop marks on multiple I beams. These beams are completely exposed and there's nothing installed to protect the storage units from water or debris from the second floor. Since they were aware of the issue from the review I mentioned earlier and didn't take any action, it appears to be gross negligence. I also highly doubt that they would even consider addressing the real issue and refunding partial rent if we had their insurance. Regardless of whether we have insurance or not, the website guaranteed dryness and a storage satisfaction guarantee. If you decide to stay here, make it a short stay, cover your belongings completely, and request a different unit if you have any beams or pipes above your unit. And pray that nothing else goes wrong.

I rented here for a couple of months and was very impressed with how beautifully it is maintained,…read moreand with the fact that there is an on-site manager, who is very efficient and quick to respond to whatever I was in need of, information or otherwise. Being able to have someone show me the space before I rented it was also a plus. Living in a world full of robots everywhere these days, it is such a pleasure to have a human being to deal with. The manager answers the phone(Eileen is fabulous!) and takes care of you in person no horrific remote call center! I personally like being able to drive up to my space, that is a plus for me as well, but they do have both inside and outside spaces. And the inside ones are very well lit and very safe. Thank you, Eilleen, and thank you SoCal self storage in Camarillo!

We moved to Camarillo 2 years ago and ended up choosing Socal Self Storage. They have trucks…read moreavailable to use for moving which is super convenient and comes in handy. Communication and service here is amazing! They are very genuine people! We will always recommend them to friends and family.

Great facility. I stored my belongings for about two years while working out of state and felt my…read morethings were complete safe. Golden State Storage is clean and the management staff are friendly and helpful!

Kacey was absolutely fantastic, she worked with me to get the best deal! Outstanding customer…read moreservice...... highly recommend!!!

We have rented a storage unit at this location for several years and had also done so previously…read more While clean and seemingly secure, we learned you can not trust these people for one second. After requesting a 10' X 10', and after moving from a 5' X 10' into that larger unit, I was told repeatedly that the unit was TEN BY TEN FEET. We realized over time that my unit WAS NOWHERE NEAR TEN FOOT DEEP, NOR TEN FEET WIDE. I have numerous longboard surfboards, all ranging from 9'2" to 9'6" AND THEY SIMPLY DO NOT COME CLOSE TO FITTING, EITHER DIRECTLY IN OR SIDEWAYS. (A lot of extra work to store!) My unit is/was LESS THAN 8.5 FEET DEEP AND LESS THAN 9 FEET WIDE!! They have been stealing money from us for years and if you have a unit there they are probably stealing from you too! When asked about the gross shortcomings and lies, the staff are trained to say, "It is approximately ten by ten.) IT IS NOT AN "APPROXIMATION" OF 10 X 10 FEET - IT IS BOLD-FACED THIEVERY ALONG WITH NUMEROUS LIES We have made contact with the DA's office and will implore them to force an outside or independent review and measurement of ALL UNITS, in order to determine just how many thousands of dollars have been stolen and from how many hundreds of people, month after month, year after year? We are also contacting Consumer Affairs and Consumer protection reporters at Los Angeles news stations and others. And with all the reviews we will be posting, in addition to legal action, It shouldn't be too difficult to expose them and at least curtail their sad, dishonorable conduct. When I have asked them for a smaller unit, they lie and claim they don't have any. Their staff are trained to lie and they all know of the misrepresentation and thievery. Several staff were asked if they had received huge pay increases to go along with their employers raising our rates significantly twice during a global pandemic when many suffered? They all said they had not. , On March 10, I received a call that they were going to lock us out of our unit later that day as I was late with my payment. (We had experienced fraud on several debit and checking accounts over the past year and I had misread their notice to read the 15th.) I needed documents in the unit for use over the weekend. I was in Los Angeles and it was pouring rain. They would not allow me a day or any flexibility whatsoever. So I was forced to scramble back to Oxnard and was subsequently PREVENTED FROM GETTING AT MOST OF MY PROPERTY FOR THAT ENTIRE AFTERNOON, AS IT WAS BLOCKED BY A LARGE CREW. And yet they still charged me additional payments and locked me out. The employee attempted to prevent me from taking photos to gain proof. After NOT BEING ABLE TO ACCESS MY OWN PROPERTY, I called and asked to speak to the owner. A woman lied to me several times, then claimed he had just left. She then named him as a "Mark Harmon" or "Herman" and when I asked her name she finally admitted and said that she was in fact the owner - Che Herman - pathetic!. (They mistreat so many people they attempt to hide their identity.) They ultimately charged me $220 and also cheated me out of the final day of the month. Inside the elevator someone had left a note expressing their distaste with management as well. At least I was able to have a good laugh, after all the lies and thievery. These people display a true sickness of greed, willing to cheat whomever they can in any way they can. At the very least, measure the damn unit! Contact us for more info, photos, videos, or to provide information and be involved in a potential class-action. justlaw88@gmail.com, alltruewords@yahoo.com, CRIMEWHISTLE@proton mail.com

I have been with StorHouse for about 3 years. They are very good on cleanliness, security, & love…read moretheir customer service!

I would like to thank Richard at Golden State Storage for helping me and my dad today. We were…read morelooking for a storage space to rent and visited this place because it was near to where we live. Richard was very helpful, explained everything to the detail, and was very friendly and courteous. We did not bother looking at different storage facilities and their rates because of how satisfied were were with customer service at the Golden State Storage. Pro tip: use Yelp check-in and receive a free padlock

John was extremely helpful and knowledgeable. He had a storage unit ready right away and was very…read morepatient. Definitely a reliable place

I just moved out and was having issues with finalizing the move out through the customer service…read moreline. Javi was super helpful and finalized the move in their system with ease.

This complaint is regarding the customer service and management at this location, specifically…read moreinvolving the General Manager and the phone support team. After inquiring about my move date, I was informed that the General Manager explicitly ordered that I be denied the standard promotional rate for the new complex. This decision appears to be direct retaliation for a prior review I left regarding their climate control pricing policies.When I called to escalate this unfair treatment, the customer service representative refused to provide any contact information for corporate oversight or ownership, stating that the General Manager was the highest point of contact available. Isaac has been incredibly helpful as a manager, but the retaliatory actions of upper management and the total lack of an escalation path are completely unprofessional. Corporate needs to investigate the management practices at this location.

Literally DOUBLED the rent after 3 months. Then, when inquired they agreed that seemed extreme…read more "The regional manager needs to handle this...he will contact you..." NOTHING. NO RESPONSE. BEWARE!

I highly recommend this self storage for long time use or short time use. Prices are excellent…read more It's easy to set up your rental unit on line and the helpful staff is always there to assist with the walk through of your unit. Today I rented my second unit. Juan was helpful and throughout the process from handing out storage key, setting up my account, with code and taking me to see the unit. I recommend this storage facility among all the ones in the Oxnard city.

Support Self Storage has housed my personal and business belonging for over 10 years!!! NEVER AN…read moreISSUE! Honestly, their team has always been kind, and the manager has helped me out with being a day late during the holidays. Something he didn't have to do, but decided to be KIND!! I have worked with/for some jerks who do not care at all what your situation is, regardless of the business, they want your money. I'm sadly leaving their facility as I'm starting my business. I will be back for sure if I ever need a safe place to store my sacred stuff.. Erika is and has always been a sweetheart since the day she got on board and it's always nice to see lil pooch following dada. thanks Team.

I wish I could say that things are better now - they're not. I paid up-front for a storage space…read more(the entire year), so I never had a late bill. This time, as I got ready to move out, my mother passed away just as my lease ended. I got a couple of nasty phone calls that I needed to pay my bill, of course, when I tried calling them back, no one answered. There are still better storage spaces in Oxnard that are safer and friendlier, and care about their customers. Go there first. As to Phil (facility manager's assertions in his rebuttal): Phil - there was little attempt to rectify the situation. I was the one that asked for the discounted space...which I would not have needed had the site been more secured. It's a pain having to load and unload an RV with all valuables when we traveled (and we did quite often). You're much more apologetic now in your rebuttal because it's a public forum - which is completely contrary to how you were when I came to you and mentioned that we had been repeatedly broken into. Unfortunately, until your facility can protect all the tenants from the constant, ongoing intrusions and theft going on at your facility, your facility will still be sub-standard on a street where numerous other (and safer) facilities are located.