I just moved out and was having issues with finalizing the move out through the customer service line. Javi was super helpful and finalized the move in their system with ease. read more

This complaint is regarding the customer service and management at this location, specifically involving the General Manager and the phone support team. After inquiring about my move date, I was informed that the General Manager explicitly ordered that I be denied the standard promotional rate for the new complex. This decision appears to be direct retaliation for a prior review I left regarding their climate control pricing policies.When I called to escalate this unfair treatment, the customer service representative refused to provide any contact information for corporate oversight or ownership, stating that the General Manager was the highest point of contact available. Isaac has been incredibly helpful as a manager, but the retaliatory actions of upper management and the total lack of an escalation path are completely unprofessional. Corporate needs to investigate the management practices at this location. read more

The move-in process was quick and easy, which we appreciated. It didn't take much time to get set up, and the front office was helpful at the start. Unfortunately, that's where the positives stopped. The lot was always packed--mostly because people were clearly running businesses out of their units, fixing cars all day. It made parking a nightmare, and we could rarely get anywhere near our own unit when we needed access. To make matters worse, the door closest to our unit was broken for months--and it still hadn't been fixed by the time we moved out. That meant we had to haul our things through the farthest entrance every single time. The price just didn't match the poor experience. We stayed less than a year, and when we finally moved out, we discovered rat droppings all over the unit and some of our furniture had been chewed up. Total disappointment in terms of cleanliness and maintenance. Not worth the hassle in the long run. read more

Trojan Storage of Oxnard - Self Storage Near Me - Oxnard, California

See all

Javier is the man, he helped us out and made the process super easy, highly reccomend !

Excellent service by Javier, he was very kind and accommodating and knew everything very well. Made everything easy for me.

I kept my things here for awhile while I went out of state. I just kept it paid and came back later got my things and the entire process was pretty simple tbh. Nice guys in the office. read more

ISAAC IS THE MAN!! I had the easiest time renting and moving into my storage unit the manager Isaac is phenomenal!! he went above and beyond, that was the best customer service imaginable. read more

ISAAC, you are amazing!! Your friendly, professional and truly going out the extra mile to provide excellent Customer Service to your clients needs are highly regarded! read more

I have had all good contact with everyone who works there, always feel safe when I am at my unit. The storage building is nice and clean. If I need storage again, it will be there. I have had my storage unit fir about 3 years. All my things stayed nice and clean. read more

This is probably the worst place you can store ur stuff. In less than a month ALL my stuff was stolen and the manger had the guts to tell me this the 3rd theft it happens to us this week ( I wonder why would any one would want to store there) Upon reviewing the records with the police it turned out that the alarm went off at the time of the theft but no one did anything, intentionally or non intentionally! And v conveniently the video records was not available for that day! They claim they survey the property every day, which sound a big lie as my stuff was stolen 3 weeks before I discovered it! read more

Trojan Storage of Oxnard - Everything was stolen! - Self Storage Near Me - Oxnard, California

See all

The staff has always been incredibly helpful, polite, and courteous. I required the storage of household items and with their assistance and recommendation, I was able to obtain an appropriate sized space. Never a bad experience with this place. Always clean and felt safe even after office hours. Thank you for everything!! read more

I love the people that work there. The place is clean and they will help you get the space that really works for you.

Blah blah blah. Read the reviews They don't lie. I Don't necessarily like leaving negative reviews but this place was awful read more

I have nothing bad to say about Trojan, as my interactions have always been positive. The guys that work there are great as well. They are very helpful and friendly. I would definitely recommend this storage facility. read more

Great service! It was my first time using a storage and they made it simple and a great experience. They were very helpful and I would definitely choose Trojan Storage if I need storage in the future read more

We are currently selling our condo and needed a place to store extra things while we show it to potential buyers. A major draw for getting a storage unit here versus other places was having the use of a moving truck included in the rent. I felt it was a great bonus to be able to use a moving truck and pay only mileage. Unfortunately, the weekend I needed it, they did not have one available at the Oxnard location, but were very helpful and offered a truck in Ventura. It was my fault for not calling ahead, and on a weekend no less, but I really felt that they did everything they could to accommodate me. I ended up renting a truck myself because I needed it for a longer period of time than they were able to provide, but again, it was my own fault. When we walked into the office, we were greeted and offered coffee, water, etc. from their snack area. Luis was a great help, as we had never had to rent a storage unit before. He gave us a great deal on our unit and our cylinder lock, walked us through the facility, and explained anything that was unclear to us in detail. As we toured the facility, he greeted other people by name, something I found very impressive, and took it as a sign of great customer service. Our storage unit was very clean when we opened it, and was a really good size for the price we paid. Other places had quoted much higher prices, even for their "online specials", and did not offer the use of a moving truck. (Trojan Storage also offers free use of furniture dollies during office hours.) I think Trojan Storage is a great value, and I'm very happy I made the choice to come here instead of somewhere else. read more

Great facility but incredible service by manager Louis. Prices better then anywhere else. Plus you get family like service. Ten stars. Thanks louis read more

This is the ABSOLUTE BEST storage facility ever! Luis is the manager and he's a total Rock Star! He's helpful, thorough in explaining the process, walks you to your unit showing and explaining the inner workings of the facility along the way. The grounds are well maintained, 24/7 security cameras, keypad to enter/exit the area. Each unit has it's own alarm so when you key in your code to enter the facility gate it deactivates the alarm on your unit. Likewise, when you key in your code to exit the facility gate it activates the alarm on your unit. Speaking of the gate; it's hours of operation is 6am-9pm 365 days a year. The onsite office is open from 9am-6pm M-S and 9am-4pm on Sunday. Luis or Emmanuel walk the premises regularly which is an added sense of comfort and security. I'm so glad I found this place and highly recommend it to all my family, friends, and colleagues. read more

Amazing, well priced, and incredible customer service. You all have an incredible manager in Emanuel, promote and give him all his due credit. read more

We had an urgent moving situation and needed a storage unit for a couple days in the Camarillo/Oxnard area (April 25th-May 3rd). We called 5 different storages; all that wanted to charge us for last months + current month rent when we really only needed it for a couple days. Some places wouldn't even prorate our rent. So we called Trojan Storage up and within 5-10 minutes, we were secured a storage unit at an unbeatable price. Luis was the one that helped me over the phone. He gave me a great deal and even placed our storage unit next to an elevator where our stuff could be easily accessible. They had free moving carts that we were able to use (BIG help), have Uhaul trucks that you can rent right on their lot, and they were always there to help and answer any questions we had. The facilities were clean and well kept and even the bathrooms smelled nice. If I'm ever in need of a storage unit, I will definitely call them up again. Thank you!! read more

They are the absolute best! Luiz, the manager is amazingly professional and kind. Use this storage place- they actually care!

No changes. Trojan Storage has been consistent in their great customer service! I like that they have air-conditioned storage units so that stored items are prevented from experience radical changes that can damage furniture. read more

This particular location will haunt me forever. Some of my most personal and prized belongings were stolen from me by employees and managers who work there. I was a client for several years. They thought my unit was going up for auction so they cleaned me out prior to the auction, unfortunately for me, I paid my rent to prevent the auction but things were already stolen. Basically, the employees went shopping but I ended up keeping my unit. Flat screen television, brand new clothes with price tags that had NEVERbeen worn, boxes upon boxes of brand new tennis shoes right out of the box. I even went into the office to pay my rent and noticed an employee wearing my tennis shoes. Beware! They'll smile in your face and greet you like a family member but steal when they think you're not paying attention. The employee was actually speaking to me while wearing my belongings. It's sad because I actually liked these guys. They don't have a professional corporate office that returns calls if there's issues. They're a scam and racketeering location that is ran from the top to the bottom. I reached out to the owner, no response. I reached out to corporate for months on end, no response. I'm sure there are some clients who have had a good experience but, if this happens to JUST ONE customer (like myself) it's sad occurrence. Beware of this location at 1801 Eastman Ave, Oxnard, Ca 93030. read more

Very helpful and friendly staff! We moved across the country from Indiana and our drop off location was an hour and a half away from where we moved. These gentlemen were very helpful and got our drop off location switched with no problems. Thank you! read more

I can not say enough GREAT things about Trojan Storage and their staff. I've had a storage unit there since 2005 and it's never been better. I absolutely love Wayne and Grace. They are so sweet and helpful and run the business so smooth and efficiently. Without them, Trojan storage would NOT be the same. I would highly recommend Trojan Storage to anyone!!! read more

Went in yesterday with my Mother in law and Luis* was SUPER helpful with her and gave her great deals! He was patient with her and made sure we had the right deals for her! Glad we came here! read more

I called 5 different places in Oxnard and when I called Trojan Storage, Luis was able to answer all my questions and made my moving process so much easier, he even reserved a U-Haul truck for me last minute! Best place in town! read more

Emanneul was great and fast at getting through my reservation. Even with the reservation change-up at the last day, was able to get my items quickly through with some extra help. Friendly and would recommend others to rent their trucks through here! read more

I rented a space with the manager, Wayne, who was friendly and helpful. This site is clean and safe so I don't feel like I have to bring my husband when I go which is a huge plus for me. Thanks, Wayne! read more

I recently closed my unit at this storage because I didn't need it any longer, but I wanted to write a review about the two gentlemen in the front office. They have always been courtesy, helpful, friendly and go above and beyond to help you. I needed to dump some items when I left and one of the gentlemen tried google searching locations where I could take my items. Nice guys!! They are very professional and keep the storage facility clean. I was impressed and would recommend this location. read more

Luis was exceptional at helping me find the right storage unit. He was very professional and easy to work with. The facilities here at Trojan are the nicest I've seen for a storage facility. I recommend the floor level units. For the small difference in cash, you get a taller ceiling for more storage. read more

Rented a storage room for almost a year here. The staff was very pleasant and accommodating. The space was clean and in good repair. While I didn't opt for a specifically climate controlled room (though they were available), the standard interior rooms appear to be dry and never too hot or too cold. I would recommend using Trojan Storage if someone has storage needs in the area. read more

Good prices , clean facility, and super nice guys upfront that are always professional and friendly. I've recommended this place to my family and friends in the past and will continue to do so whenever extra storage is needed . Couldn't recommend this place more. 5***** read more

Rented for years and continually raise rent and unfair fees, staff is nice but corporate nickles and dimes u to death

I was on several websites and Craigslist looking for storage unit...for days. Most places never answered or never called back. Finally I got in touch with Trojan Storage on the first try. I was talking with Wayne the manager. He helped me pick the right size unit. I have never rented a storage unit so I was scared I would book one too small or too big. He gave me a great rate and I moved in 2 weeks ago and everything fit perfect..with room to move around in case I need to search for something. The place is immaculate. Since I have moved I have had the pleasure to talk with Wayne again. He is one the most nicest men I have had the privilege to meet. Great job Wayne...he deserves a raise....:). Carole read more

I'm new to town from Texas, and the people at Trojan facility made me feel at home with all the help I was given. The facility itself is very clean, and the security within the facility makes me feel safe and secure about my belongings. I was helped by Louie, and can't thank him enough for all the help he's given me with my moving experience. I would recommend this place to anyone, and If you want the best help ask for Louie! read more

Very nice staff, Luis Meza was very professional and friendly, offered us coffee and water. Treated us with respect.and was very helpful,. Thank you for the great customer service read more

This is the cleanest facility I have ever seen! I love that I can store my things and rent Uhauls at the same place. They have been a huge help to me and my family. I would recommend this place to anyone. read more

If I could give them no stars I would! I purchased a lease for a storage unit after researching them online through Yelp and their website. Throughout all my research and when I went through signing all the paperwork there was not ONE mention of required renters insurance. They did NOT require any renters insurance when I signed the papers. Then, several months into my contract, I received a letter from Trojan that I would be automatically enrolled in their insurance policy by the next month and that it was a requirement or to give proof of other renters/home insurance coverage!!!! Not to mention the insurance they wanted to automatically enrolled me in was NOT competitively priced! This made me feel manipulated, lied to, and unjustly treated by the company! If they didn't require and make it known or even mention it at time of signing then they should have waited until the renewal to implement the new requirement!!! They were dishonest, low, sneaky, and mistreated their customer! read more

I rented several storage units at Trojan over a nearly 2 year period and Luis and Emanuel were consistently friendly, professional and a pleasure to do business with. They always found a way to help - at one point, I rented 2 units side by side b/c there wasn't a larger one available. As soon as there was, I got a call so that I could consolidate. There were many other times when the service was beyond what I'd gotten in previous storage places. Plus it's very clean, easy to access and a decent price. Thanks, guys! read more