I have been a customer for probably about 16 or more years. Their customer service was always…read morereally poor but I put up with it for the location near multiple lakes. As a long standing customer, I will tell you a few things. 1.) I stored my boat with them and it would take them up to six months at times to cash my check. I had to take a ride from MKE to Oconomowoc multiple times to ask them to cash my check as they don't answer the phone. 2.) On more than one occasion I had a rodent problem during winter storage. The last time rodents chewed through wires. 3.) I had repairs done with them and they were always late, frequently saying next week and then next week again ad infinitum. I remember one time, I called repeatedly because no one answered the phone. The owner finally answered and said, "I cant get any work done with the phone ringing off the hook." Hire someone to answer the phone. 4.) One time during the run up for summer storage, they threw my boat cover in what looked like Dextron fluid completely soaking the back half of the new cover. I politely called the owner ( he finally answered the phone) and his response was, "We're only human." Understatement of the Century. 5) Lastly, I had been with them so long, there was a time when you could do minor repairs in their boat yard. Apparently that changed somewhere along the line and they never told me. There is fine print on the bottom of the storage agreement. You'd think they'd tell long-standing customers about the policy change. I recently spliced a wire in my boat which took a bit longer than an hour, apparently the owner saw I was on the property that long after reviewing his surveillance tapes. He calls me at work. I say, "Hey what's up , "and the owner starts barking at me loudly. Come get your boat, we'll return your check. I had just paid. I asked why. He said I told you not to work on your boat on the yard. I told him he had not and if he did, I would have done the repair elsewhere. He started yelling, YOU SIGNED A PIECE OF PAPER. YOU SIGNED A PIECE OF PAPER - apparently referencing the rental agreement. I got angry and said I've been a customer for almost 20 (expletive) years and he had watched me install my boat seats in the yard years ago. I didn't know the policy had changed. After that the owner said, "I don't appreciate your language and we'll have to see what the insurance says after uploading the tapes (whatever that means). After that I was finished. Convenient location to the lakes wasn't worth it. I came and pulled the boat the next day and the secretary gave me back my check. The owner wasn't around. Yes I should have read the fine print but when a customer has been with you that long, you should probably tell them about the policy change or they will assume it's business as usual. I learned a lesson. I will never ignore so many red flags for the sake of convenience. Avoid this business like the plague. The owner needs a lesson in customer service and how to treat people in general. (I've added the photos of the rodent damage done to my boat the second time during winter storage and photos of where they soaked my boat cover in a Dextron-like fluid by throwing it on the shop floor. If you want to be treated poorly, Retzlaff Marine is your place.)

Awful! They don't…read morecall customers with updates. They don't return calls. Their tech is clueless. They had my boat for over 3 months this summer. Twice they told me it was fixed but in less than an hour on the water, the same problem arose both times. It was finally fixed after I called the engine manufacturer and had the corporate service director contact the dealership to walk them through the repair. Awful! Do not use. Ever!

Had Tinus take my pontoon out of the lake and winterize and finally deliver it to my driveway. Not…read morea single problem, considering another local marina said my driveway was too hard...."whine" Ben the driver was careful, friendly, on time, and finished the work quickly. I know that I can trust Tinus and will have them back out in the spring to put the boat back into the water for another season. I also bought my pontoon from Tinus and the process was easy and the pricing fair. Yup, they are in my favorites list for sure!

I had a 5k deposit. Tim wanted 10k. Checkmate couldn't deliver based on the issue of them not…read moregetting parts financing etc. I was sure I was going to loose my mo day, I was aggressively trying to get my money back in a bit that will never exist. Tim Tinus did the right thing and sent me a check in the mail. My wife said it would never clear, but it did. In all, it was a crap situation, however Tim did the right thing.

Nate goes above and beyond from the moment you pull in to pickup. Wouldn't go anywhere else.read more

I've had both my cars detailed at Vivid and they have done superior job compared to other places…read moreI've had them detailed. Very friendly and down to earth people.

for financial loan dept isn't great and confusing . the guy hung up on me when I asked question…read more I would give zero but I give one star because saleman accept refund our deposit money back.

Wow, it only took 2 years for an owner to respond and give me the general number to the business…read more I am sure they have my number, the only person who even tried to be helpful was Dick Heckel. I think they are are the third service manager since I have purchased the boat. They did replace my Bimini after ruining it with duct tape when they picked it up for warranty service after the first season. Now I have issues with some inside trim and the power Bimini, which I went to another dealer for the power Bimini issue..

Took a bass boat bench seat to them in early February with the promise it would be done by…read moremid-April. I wouldn't have driven the 60 mile round trip otherwise. Emailed them for status update 4/11 and they hadn't even started the job yet. Excuses, excuses, but it would be another 4 to 6 weeks before they could get to it. No thanks. Drove another 60 mile round trip to discover my seat was left outside and covered in debris and leaves. Should have known when I first went there that they're unreliable since they work out of their house garage and the workshop was a disaster. Would give them zero stars if that was an option.

Did business with two different vehicles on two different occasions. The work done was high…read morequality, low cost and done quickly. What more can I say? This place is a gem for all your automotive upholstery needs! The number I used was 567-7880.

Just a great place to get your motor worked on or buy a motor. Honest mechanics , if it's not…read morebroken don't fix it. Great place !

I asked about Princecraft boats and whether they go to boat shows. Dave, perhaps the owner, said…read morethey decided years ago to stop going (no explanation as to why). He said they've been selling this line of boats for over 30 years. I asked if they had new ones that were a few model years old. He said yes and that I should come look. I explained I was in Madison, not local, and that I would consider buying a boat I could get a deal on one they would be clearing out. Dave said, "You mean you want someone to give you the boat and not make a profit." I said, "No that's not what I said." He then abruptly cut me off and said, "I have a customer in front of me, I'll have to call you back." He never did. It's been 3 days now. Is this the type of dealer you would consider buying from? I think not! What a missed opportunity. Hard to believe in today's day and age... I'll pass.