After completing eight post-surgery therapy sessions with Kintsugi, I asked at the time whether…read morethere was any balance on my account. I was told there wasn't. Nearly a year and a half later, I received a bill totaling close to $2,000--despite the sessions being basic stretching exercises. I contacted Kintsugi to understand the charges and the delayed billing. I was told the coding was done by the therapist and that the billing came from a third-party company--not Kintsugi. However, the bill had Kintsugi's name and contact number, which makes the attempt to shift responsibility feel dismissive and unprofessional. Not only were the charges excessive for simple stretching, but I also stopped attending because I could perform these exercises independently. What's most disappointing is that the billing was delayed until I was no longer working and on a very tight budget. This timing added unnecessary financial stress. During my call, the person I spoke with said he would inform the owner but couldn't offer any resolution. He later left me a voicemail saying he felt I was mad at him, which struck me as odd--I never made any personal remarks, nor did I direct any frustration toward him as an individual. The experience reflects poorly on Kintsugi's business practices and, ultimately, on the leadership that enables them.

Presently a patient with broken leg and balance problem. Very good staff of physical therapists. I…read morewould highly recommend Aaron. Also have a terrific masseuse on staff. Bryce is the masseuse I had a very nice massage last week.

Truthfully I don't know why you guys don't have awesome reviews. I think you guys were excellent,…read moreit took me a minute to write a review, but I had to make sure, your teaching methods stuck with me. Once I was done with my treatment I fell off the first week did no more exercise. The following week I came across their print-out and saw resistant bands I was like crap let me get back in the motion. So I do my to do list before I crash and burn 3 times a week hey something is better then nothing it's just like flossing teeth ( baby steps ). Anyways the PT fellas are great ( Nick, Joe, Seth) and whoever I left out they all have their own methods but they make PT fun, I hate it but it's suppose to help for the better. And just when you think you can slack off, here comes Tanner watching you like a hawk, giving you instructions on how to do the stretch correctly ( Tanner I was just being lazy when the guys turned their back, I didn't realize you were in on it to). I give your office a A++. When I upgrade my insurance plan, I will be back. Plus I plan to stop by sometime next week to drop off my payment and say Hello!

During the end of Covid, in Jan and Feb of 2022 I was able to do my PT on my shoulder and lower…read moreback virtually with Lindsay. I had 6 sessions with her and she was sooo great! I've been to other PT places in the past and I really loved that I could do PT virtually ! She had the perfect combination of encouragement and understood when I was unable to perform the exercises she guided me through. Some PTs are super enthusiastic (like cheerleaders - ugh) but Lindsay was personable but not to saccharine. I have to do PT again for my shoulder - I finally had Total Shoulder Joint Replacement and I am able to schedule virtually with Lindsay again !

These people are SUPER! I found them after I wasn't make good progress after a knee replacement…read moresurgery, and so switched P/Ts and came here. I was treated primarily by Karl and Danny, and they had all kinds of techniques for getting me back on my feet and doing normal stuff again! This is also a clinic for people coming back from work-related injuries, so they have a special room for people going back to, say, construction work. We also had some fun and laughs, and it all worked out very well. I give them very highest of recommendations. You can't go wrong at what's now called Physio Health!

I went to Physio Health clinic for PT both before and after knee surgery. I found everyone there…read more(from the front desk staff to the physical therapists) to be friendly, helpful, and knowledgeable. They always greeted me, remembered me, and worked with me to reach my goals. They worked with my complicated health insurance situation to make sure my treatment was covered. They have all kinds of equipment and it seems like they're constantly expanding and getting the latest technology. I also had massages there as well as chiropractic appointments a few times and all of the providers were fantastic. I highly recommend Physio Health! I'm very helpful for everything they did to help me on my journey to better health!

I couldn't be more pleased to work with Advance Physical Therapy. I have worked with Evan and…read moreBrad. They both listened and asked questions tailoring my program. I like to be aggressive and push the levels of my recovery/training. They both switch drills and stretches to accommodate personal needs. The staff is super friendly and responsive.

Two months ago, I couldn't sleep comfortably or pick up my Chihuahua due to sharp pains in both…read moreshoulders. Now, I'm hitting PR distances on the golf course. Never thought I'd be raving about physical therapy, but Advance Physical Therapy is 10/10; no notes. Evan and John scraped, e-stimmed, stretched, and rebuilt my shoulder muscles. Now I'm walking around pain-free and strong as ever. Both providers are excellent listeners, very supportive through the challenging moments, and generally fun to be around. I have a variety of contact allergies, including multiple metal allergies, and they were very mindful and considerate. In fact, everyone in the office is kind and genuinely caring, from April at the front desk to all the aides. The office and patient rooms are clean, parking is usually available in the shared lot, and the location is easily accessible. If I ever need PT again, definitely going back to this office. Highly recommend.

Get out!!!!! My…read morefather was at Stafford, and I would not wish this experience on anyone. The treatment here is completely unacceptable. Staff come into rooms without knocking, with no regard for privacy or basic respect. The way they speak to patients is cold and rude, smart asses really, like people don't matter. It's disgusting how little care or compassion is shown. The facility is cold and stale. The staff's attitude is complete shit for a healthcare facility. Stafford should be ashamed of how they treat people.

I used to work here a few years ago. This place was used to be Stafford Healthcare and since it is…read morenow owned by a different company they changed the name to "Puget sound Healthcare" It takes a lot of energy and time to build up a great team of nurses, rehab team, management and all. Due to the fact that they are always understaffed we can easily say that It's not an easy turn around for this facility to be successful. I see that each and everyone that is working in this facility works really hard especially the rehab team and most importantly the nurses. If the rehab team and nurses can devide themselves just to meet their patient standard of care, they would. I would say give this facility a chance because inside this building is a great of team members that are working hard to give the care and support that our love one needs.

Unprofessional scheduling service they have and it is the focus of this review only. Called to…read moreschedule physical therapy after receiving a referral from my primary care provider. I verified with my insurance before contacting Highline physical therapy to ensure that I was covered. The scheduler tried to convince me that occupational therapy was what I needed despite the referral from my doctor saying I needed physical therapy. I told him that I was looking for physical therapy and not occupational. He then asked for the doctors referral told me to email it to them. I asked if a screenshot from my MyChart app was sufficient which he affirmed and replied that they would review it and get back to me. I wasn't given a timeframe so I assumed that it would be 5 to 10 minutes for a return phone call. Over two hours later and no phone call so I find another referral from my insurance call them and schedule. I have an appointment the next day so I call Highline back to see if there's any update and a different scheduler tells me that they were not able to download my doctors referral from the email, even though I asked the previous scheduler if a screenshot would suffice. Obviously something that would've been readily apparent immediately yet I didn't receive a phone call whatsoever. Anyway these guys seem pretty disorganized and unprofessional so I'm glad it worked out the way it did. ATI physical therapy had me scheduled the next day for my appointment in a phone call that took half the time.

FESSIONAL SERVICE AT FULLY EQUIPPED FACILITY. Expert…read morepersonnel guide you through your rehabilitation process. I had severe pain between my upper shoulder and spine. My care was guided by Deborah with the utmost care and compassion for what I was going through. In the end I was pain free and back to 100%. The home exercises she gave me continue to be a valuable addition to my activity regime. Thank you Deborah and your entire team for the care and the assistance you provided toward my successful recovery!

Following the removal of my cast, having undergone surgery for a fractured wrist, my doctor…read moreprescribed physical therapy. Select Physical Therapy in Redondo had a hand specialist, had availability for a new patient and was in my insurance carrier's network. I was quite alarmed as I could not move my wrist independently from my hand. It was stuck straight after being in a cast for three months. Michele, a hand therapy specialist, was clearly knowledgeable and dedicated in providing expert care. I was quite impressed when she actually pulled out a notebook with highlighted and detailed diagrams of what bones and muscles were involved with my particular issue. She explained how the bones worked and which of them needed to be manipulated to most effectively increase the mobility in my hand and wrist. Her expertise, hard work and supportive manner got me through an intensive and, thankfully, successful 4 month program of exercises. She worked diligently to make sure I received every benefit of my in-office sessions and always sent home exercises to do until my next session. When Michele was unavailable, Robert and Kelly, two other therapists in their office, expertly covered my therapy sessions. Select Physical Therapy is definitely worth trying for anyone who is willing to work hard and take advantage of the guidance and support that their therapists have to offer. They are the best!

This experience was fantastic from start to finish. The front desk lady, Naomi, was so helpful and…read moreknowledgeable. I called the day before my appointment, and three days after knee replacement surgery, completely at a loss about coming to therapy. She was patient, answered my questions and convinced me to come to that first appointment, at least to get some information for my recovery. I am SO glad she did! The world needs more kind, compassionate souls like hers! My therapist Kelly was also very knowledgeable and great to work with. I would definitely recommend this Select Physical Therapy to anyone needing it, they are fantastic! Lisa L

This place is great for athletic injuries. I got my shoulder dislocated for the first time and it…read morewas severe. When I got here, I was nervous. As soon as I was told to perform some therapeutic exercises, I realize why it was therapeutic; it helps! The people that works here are mostly women; they're nice, awesome, and somehow comforting. Getting to know them is pretty cool. They also perform massages depending on your condition. I feel relieved every time I get my shoulder massage. I get a little disappointed when I'm done for a day's physical therapy session. What I'm really disappointed is how some people treat some of the workers as robots. They're not as automatic as an ATM in the ghetto. They're people! They're professionals! They know what they're doing and it's a healthcare environment. Obviously they'll be busy with other clients, so be patient with them. The workers here are outstanding as their service and I would recommend the outgoing and active people who are injured to get their physical therapy here.

Terrible customer service by Billy and Kelly the Director of the clinic. I personally went in to…read moreset up an appointment for my husband they told us what information was needed that day to be seen the next day at 8:00am. I sent over all information at 1:05pm that day, I followed up around 4:00pm and got confirmation that everything was received and my husband appointment was all set. My husband shows up at 8:00am, and Billy was terrible, she said they couldn't see him because they didn't get his paperwork done. She said she left work early and didn't get it done, that she left it for the other gal to get it complete. They refused to see him, they were unaccommodating, my husband left. When my husband left he held the door open for one of their employees who was just coming in with their hands full, we wonder now if that was who should have been seeing my husband and couldn't because they were late. I called upset, Billy told me that he could come back up with his referral and that they would see him, three minutes later she said they wouldn't see him because it was twenty minutes after his appointment time. I talked to Kelly the director, she didn't care one bit that we were treated bad and continued with the same terrible service that we received from Billy, she said that we were the ones at fault and out of line. I called the corporate rep and talk to Candace, she was great. They got us all taken care of within minutes and had an appointment set for us at the Normandy Park location. We do not recommend the DesMoines location.