Terrible response to Issues pertaining to Property Management, I have been a tenant for over 12…read moreyears and trying to get anything resolved with our Leased Spaces is impossible. The Company has refused to address ongoing issues with Leaks, inoperable Leaking, Sticking front Doors. The Company is just a Barrier between the Property Owner John Dilks and the Tenants. We have been waiting for 3 years to get decaying front Doors Replaced and they keep telling us the Replacements are too expensive and all they are willing to do under the owners direction is to Bondo and Paint. Lets Face it with a Property that is over 60 years old your anticipated replacement has far exceeded, the return on the investment has been tenfold. The maintenance charges are exorbitant and its probably time for an audit to actually see where the $$$ is going. It's really a shame that These Companies can coexist amongst the Community who represent themselves as Community Banners and do actually nothing to improve the Community for which they were established to help preserve.

I would strongly advise not using this company. They are rude and unresponsive to emails, texts, or…read morecalls. I don't ever write reviews, but they have provided the worst customer experience I've had when dealing with short term rentals.

Buying my condo was one of the biggest financial decisions I've ever made back in 2019, and having…read moreAllison at Sterling Property Management has given me incredible peace of mind. She is professional, knowledgeable, and always looks out for my best interests. I've been with Sterling for now seven years. Best decision I made. Most recently, she saved me a significant amount of money by resolving a washer issue instead of replacing it. I completely trust Allison's judgment and know she'll always make the right decisions for my property. She truly is the star agent at Sterling Property Management. Thank you, Allison, for your hard work, professionalism, and genuine care. I highly recommend Sterling because of you!

I'm so disturbed by the fact that this house is completely infested with mice. While moving my in…read morelaw out there were mice everywhere. One week later and the house is listed for sale!!! If anyone is looking to purchase 400 Sonoma Ave. in seaside please be aware that this company did not even bother to get rid of the mice! This company disgusts me. Not once did I ever receive a call back or any communication from them in any way. They have zero cares for people. Also, the gas line in the kitchen and fan for the oven I believe are illegal and not up to code however they had zero problems renting it to the elderly. In response to the owners reply. The rent was $500 when you guys "took over the portfolio". You guys jacked the price up so high in such a short amount of time that it is absolutely in no way a reasonable price. If you deem it unrentable then no one should be paying $1,950 for it. That's absurd. I called a total of 5 times in the span of a month and left a voicemail every single time. I was never even once able to reach a live person. So check your messages and you will have all the record you need. You guys were 100% aware of the condition of the home. Not only did you demand tons of photos of the inside and outside of the home every 6ish Months but you also did several walk throughs inside and outside. Each time you guys deemed it rentable. That is not looking out for senior citizens that is abusing their inability to fend for themselves. Your company should be ashamed of themselves as well as the owner of this property.

We had a terrific experience with Zach Brooksher and Isabel from the Heinrich Team and would highly…read morerecommend them to anyone who is looking for a new home in the Monterey area especially in this hot housing market. As buyers, we came in knowing very little about the Monterey region and the different microclimates and neighborhoods within them. We found Zach to be a knowledgeable and patient partner, touring us through several neighborhoods so we could get to know the different areas. It is SO helpful to find a realtor like Zach who is really responsive and engaged. He was so quick to reply to our emails and texts, and in this competitive housing market being quick on your feet can really make a difference in landing your home. We also had a pretty tricky negotiation with our seller, and he provided savvy advice through the whole process. He is genuinely aligned with ensuring our best interests and we never felt pressured. We couldn't have asked for a better home buying experience. Thank you!!

Having worked with Ben and Carole when we purchased our home in Carmel Highlands a few years ago,…read morewe turned to them again when we decided to sell the property this past summer. We got outstanding counsel re our asking price, and a productive approach to marketing the property. End result....2 offers in the first week post going on MLS. Great crew, results oriented and most important......a pleasure to work with every step along the way to the finish line. Bravo, Bravo!!

This team has resorted to cold calling neighbors around their listings. They have called my cell…read morephone to notify me that they have a listing in my neighborhood and asked If i want any information about it. Then she asked me if I was interested in buying or selling my house. Leave me alone. I don't care about your listing in my neighborhood. I would never let a stranger over the phone handle my real estate transactions. Cold calling is a desperate attempt to gain business in real estate. They have annoyed me and will never get my business.

I met Mark several years back. Over the times he, and his team met me and my family many times. His…read moreknowledge of the Monterey, in particular, the Pebble Beach market, has really impressed us. He also has the rare ability to assess an individual house's future potential by looking beyond its current layout. This is an important factor in every real estate transaction consideration whether the home buyer has an immediately plan to remodel the property or not. Although, we have not made a purchase due to our own constraints, he has been patient, and really looked out his client's interest first. I highly recommended him and his team if you need real estate service in the Monterey area.

i have had nothing but a good experience with town and country. love Liz she responds quickly to…read moreany inquiries or concerns, she is very hands on and works with us on any needed repairs or accommodations. If we ever move to another rental i will be checking with them first for any availabilities.

I've been with Town 'N Country Realty for 6 years now and let me tell you they take customer…read moreservice to another level which I appreciate. They make exceptions and go out their way to make sure that we're satisfied and comfortable customers. Liz is a realtor at Town 'N Country whom always has the best attitude when speaking to us and if there's ever a problem she's quick to fix it . We thank you once again for being super supportive next month will mark 7 years with you guys. We're so happy to be apart of your team. You guys do so much for us happy holidays ! From the lancaster family

This property management company is reputable for being exceptional and excellent because of their…read morededication to attention and quality service. From the beginning, the staff has been nothing but kind, friendly, and helpful. There were times that they went out of their way for me to feel helped. I am really so grateful for that because they have helped me turn my house into a home. They are absolutely exquisite and a little bit exclusive, but hey, that's PG for you. :) I feel absolutely honored that I was able to work with this company. I want to give a shout out to Marshall, the property manager I work with, because of his diligence, intelligence, and fine manners. He was so easy to work with and he made dealing with all the issues I was having less difficult and stressful because of his swift response and helpfulness. I am so grateful for him. I would definitely check this place out if you're looking to rent in PG. If you're here, you're totally royalty- and that's facts. Also, an additional shout out to Jan who was always patient with me when I couldn't stop calling about issues with moving in procedures, deposits, and bank statements. :)

I just concluded and initial call with this company. I was sorely disappointed with the customer…read moreservice I received. I called because of a posting on Zillow that had this property management company as the listing agency. When I got through to someone they were polite to begin with and when I mentioned the property's address they said "it's already rented." I relayed that Zillow reflected it was still available in an attempt to help them. Their response was "Zillow is not reliable" and that I should use their website, which I was already on. I informed them that their own website reflected that this property was still available for rent. At this point I was abruptly interrupted and told that they had another important call and wanted to put me hold. Disparaging another website for being unreliable while your own website reflects the same information is ridiculous to say the least. I would recommend this company get their act together.

Absolutely unacceptable experience…read more Pacific Grove Rentals canceled my confirmed reservation twice, both times claiming a "pricing error." Not once, but twice. At that point, it stops feeling like a mistake and starts feeling like a complete disregard for customers and their travel plans. I had already invested time planning my trip and relied on the reservation being honored. Instead, I was left scrambling to find alternative accommodations while rates elsewhere had increased. A confirmation should mean something. Apparently, with Pacific Grove Rentals, it doesn't. What is most concerning is the lack of accountability. Rather than standing behind a confirmed booking and making the situation right, the reservation was simply canceled, leaving me to deal with the consequences. That is not how a reputable vacation rental company operates. The entire experience felt unprofessional, unreliable, and incredibly frustrating. If you value your vacation plans and don't want to risk having your reservation canceled after you've already made arrangements, I would strongly recommend booking with a different company. A company's true character is revealed when something goes wrong. Based on my experience, Pacific Grove Rentals failed that test completely.

When you give them your deposi, do not assume you are getting it back. We lived in this house (510…read moreCarmel Av in Pacific Grove) for $4,500 per month for over two years and they kept a large chunk of our deposit, despite the place being cluttered with lots of dirty items from previous renters. Every morning, you could hear the neighbor coughing at 5am, so we slept poorly. None of tvs worked, but then they blamed us for it--not a 20th century smart tv. If you don't want to lose your deposit and do want to get good sleep, do not stay here. I am writing to formally dispute the $1,430 deduction from my security deposit for cleaning services, including carpets and windows. Under California Civil Code §1950.5, landlords may only deduct for cleaning necessary to return the unit to the condition it was in at move-in, excluding normal wear and tear. After two years of tenancy, standard carpet wear and light dust are to be expected. Unless there was damage or extreme filth -- which I contest -- these cleaning charges appear excessive and unjustified.

I have been doing business with triad for 10 years already. I started out as a "renter". During…read morethat time, i never had an issue with triad.. The owners always attended my concerns in a good professional matter and in a timely manner. Since then, i have aquired a couple of properties, and Triad has been managing them with no issues. They are always in communication with me in regards to my properties; And that is something i really appreciate because they not only provide a great service, but peace of mind. No disrespect to the negative feedback "yelpers", but when you have something personal against someone because of different political views, please abstain from negative comments. The focus here is "service", and nothing else. The owners of Triad are successful business people, and such success comes from providing a good quality service, period.

They are very bad at returning calls from tenants with issues, I think they screen calls, and…read moredecide who to call back, would never recommend this property management to anyone.