We just listed our home with Monterey bay rental (link below) and we could not be happier that we…read morechose the right property management company! The professionalism of the team at Monterey rental is outstanding! We listed our home for long term rent on 10/01 and it was rented by 10/09! Wow!!! We are so glad we went with this property management company. They balance the needs of the owners and the renters so perfectly so it's a win win for everyone involved. The pictures of our home were so professionally well done (link shared) and the whole process of listing the home for rent was so smooth and meticulously done! Thank you Michelle, Debra and Jan! You are the best!! Link to our listed home: https://www.montereyrentals.com/pacific-grove/riviera

From a prospective client/ property owners viewpoint: Why on earth would anyone choose to use a…read moreproperty manager that does the bare minimum (all online/ automated) but most importantly has no interest in meeting prospective tenants in person?? I own a few properties in Silicon Valley, which I manage myself, and I absolutely prefer to meet my prospective tenants in person (to better get a sense of whom the applicant is, as I truly care for my home). From a prospective tenants view: I initially introduced myself in a "resume" style email and asked to meet the property manager Matt Collins, whereas I was directed to an automated system. I viewed the property through the automated system and reported back to Matt that I had liked the home. He then encouraged me to apply for the property which I promptly did. The entire process from viewing to application was online, automated, which I understand is becoming standard these days- but found it odd could not get the property manager on the phone nor did he have any interest in meeting me person. He did however reply somewhat prompt to my emails. After a few days I asked for an update and he noted he was sorting through multiple applications. Then was told shortly after another applicant was selected (someone also very qualified, but whom had submitted an application before me). Very curious why would this company encourage applicants to continue to apply at the point in time where they already had a qualified candidate (or multiple)? It makes me question whether they are "selectively" discriminating between qualified applicants or simply capitalizing on the multiple application fees. For reference I am a homeowner/ property manager in the Bay Area, and recently moved here for work. I have a 798 credit score, and have an income that is 4x + the rent of the property I applied for. I am also a meticulously clean person, a non smoker, and have stellar references. I feel like I was given the total run around and time wasted chasing a lead on a property that was "already taken". Not the worst PM company in the area, but definitely far from the best, nor someone whom I would trust with my home based on their bare minimum work ethic and screening methods.

Buying my condo was one of the biggest financial decisions I've ever made back in 2019, and having…read moreAllison at Sterling Property Management has given me incredible peace of mind. She is professional, knowledgeable, and always looks out for my best interests. I've been with Sterling for now seven years. Best decision I made. Most recently, she saved me a significant amount of money by resolving a washer issue instead of replacing it. I completely trust Allison's judgment and know she'll always make the right decisions for my property. She truly is the star agent at Sterling Property Management. Thank you, Allison, for your hard work, professionalism, and genuine care. I highly recommend Sterling because of you!

I'm so disturbed by the fact that this house is completely infested with mice. While moving my in…read morelaw out there were mice everywhere. One week later and the house is listed for sale!!! If anyone is looking to purchase 400 Sonoma Ave. in seaside please be aware that this company did not even bother to get rid of the mice! This company disgusts me. Not once did I ever receive a call back or any communication from them in any way. They have zero cares for people. Also, the gas line in the kitchen and fan for the oven I believe are illegal and not up to code however they had zero problems renting it to the elderly. In response to the owners reply. The rent was $500 when you guys "took over the portfolio". You guys jacked the price up so high in such a short amount of time that it is absolutely in no way a reasonable price. If you deem it unrentable then no one should be paying $1,950 for it. That's absurd. I called a total of 5 times in the span of a month and left a voicemail every single time. I was never even once able to reach a live person. So check your messages and you will have all the record you need. You guys were 100% aware of the condition of the home. Not only did you demand tons of photos of the inside and outside of the home every 6ish Months but you also did several walk throughs inside and outside. Each time you guys deemed it rentable. That is not looking out for senior citizens that is abusing their inability to fend for themselves. Your company should be ashamed of themselves as well as the owner of this property.

They don't respect your time…read more They scheduled a 4:30 showing for a unit and there were a few of us waiting to see it. Waited 15 mins, no one's there yet. Called the office number and told them about the situation and she said the person on the way is caught in traffic. Another 15 mins passed, still no one. It may seem like a minor problem but it just feels disrespectful. 30-45 mins of your time just wasted. These are the type of people you would be dealing with, if you choose to work with them. If it was the other way around, e.g. you're late on rent, I'm sure that they would quickly give you a fine.

I would not recommend renting from this company under any circumstance. If you already have, make…read moresure that you document everything related to your move out- they lied about damages (but I had taken photos and a video) and claimed that I turned in my key almost a week late (I dropped it off and handed it to them, so certified mail is probably the best option). I had to send weekly emails for two months before I got my deposit back. They did not perform any repairs while I was renting a very expensive unit, and would get annoyed if I tried to ask for any type of repair and would tell me how busy they were. There were lights out in the hallways, no lights on the stairs , ceiling leaks, and issues with appliances. I know we don't have a lot of options on the peninsula, but you will be better off with any other company.

Ashley was quick and efficient in helping me find a beautiful apartment for my daughter whom goes…read moreto college in the monterey area....its hard when you live far away and she made it so easy and stress free..I cant say how much I appreciate Ashley and her team helping me out..my daughter is so happy...definitely 5 star service..thank you!

Poor communication. It felt like they took the application money and then refused to answer any…read morefollow up questions about additional info they may need and by the two days it took for a response, they gave the apartment away

Run down property, building. Bad plumbing, electrical, and they go up on the rent every year 10%read more

Stay away from this amateur low quality property management company. They are rude, unhelpful,…read moreunresponsive, and do not take care of their properties. Generally the appliances are old and the property is not maintained. Also expect them to keep your deposit to pay for normal maintenance for normal wear from your stay. We lived in one of their properties for 7 years and they never fixed the rotten and deteriorating deck which was unsafe and my wife even fell through the rotten boards once. In general there is little upkeep of the property. Doors on garage were broken and not lockable and many valuable items were stollen. The roofs leak, apartments get flooded, sewers back up, and have the cheapest poorest landscaping possible. Yes things get fixed but just the minimum. Plus the husband and wife managers go out of their way to make your life unpleasant and miserable. They will not help you with apartment access even if you have a serious medical problem like a broken leg or back. If you are a renter go somewhere else. If you are a property owner expect A&D Property Management to let your property decompose and loose value and expect to pay a lot of money for the managers neglect once you go to a professional agency.

I rent from this company they are horrible people. Because of their incompetence we were given an…read moreeviction notice when we paid our rent 2 weeks in advance every single month on time. Clay lied to the landlord about me then emailed me an apology when the landlord told me what he had said including the lies that we were dragging our feet to get a contract in. In 1 year he never sent the contract I asked for time and again. They used this tactic so they could charge us 5% increases per year instead of what they charge everyone else in the building ie 3%. We had less than 30 days to move out so we had to say 'yes' to it. We caught a handyman spray painting rat urinated & pooped drop ceilings white. He said Jill, the landlord, did not want him to buy new ones & told him to spray paint them white to hide the stains. I told him I would call the health department. A few days later he came back with new ones. That is when they started their discrimination toward us. A senior lady downstairs had to buy a rat zapper as rats are nesting in the drop ceilings, dropping rat pop in their office and the landlords do nothing. Anytime you want something fixed, forget it Jill's mantra 'it costs to much money'. Yet she lives in luxury with a winery. We waited over a year to get a warped door that was leaking water and dirt into our office replaced. 2 months ago, a girl who 'works' for a tenant downstairs told me that my lease would not be renewed for another year. This is someone who has nothing to do with my company, my contract and is the person who plugged up a toilet costing 365.00 in plumbing for the building. I had to call the police bc she was sleeping like a street person downstairs for weeks making lots of noise while we are on conference calls with clients. Bc of this person we were billed a portion of that plumbing bill even when our contract firmly states we have no obligation to do so. I have asked repeatedly for them to remove it; nothing. Last week I emailed Clay about our lease low and behold we are not getting renewed or extended. So a cleaner who has nothing to do with my company contract knows what this property management company is planning with my business. They use intimidation, they lie and the landlords are slumlords. STAY AWAY. They should have their license removed.

Not terrible overall but I had a disagreement with one of the secretaries after 4 years of never…read morebeing late on rent and subsequently moved out. The place was tiny, like 240 sqft and when I left I cleaned the apartment. Along with a carpet cleaning fee and other misc fees I was charged almost $400 cleaning fee?! Taken right out of my deposit. Let their yelp reviews warn all.

I am very satisfied with Cal Property management. They are very fast at processing the…read moreapplications. I got approved for a unit within one week and I was surprised at how fast they are. I highly recommend this to anyone who is searching for a place. Also the manager Susan and Staff are very friendly and helpful. They are the best housing property management I have ever known.

I would not recommend CPM based on my experience as a property owner. If I could, I would give them…read morezero stars. Throughout my time working with them, I felt that my concerns were not taken seriously and that tenant interests were prioritized over protecting my property. Despite a clear no-pet agreement, a dog was allowed on the property. I was informed that the tenants were advised by CPM to obtain a doctor's note identifying the dog as a "therapy" animal. Meanwhile, neighbors reported ongoing issues, including the dog behaving aggressively and attempting to get through the fence. At one point, I was told after an inspection that no dog was present. Later, when neighbors continued to report the dog being there, the explanation changed. I was told the dog belonged to the tenant's brother. Regardless, the dog remained on the property. The backyard sustained damage, and I was left responsible for repairs without additional pet fees being collected. There were also financial concerns. The rent increase never took place, I had to ask for it to be increased due to all of my expenses for the home going up. Additionally, despite the home being recently remodeled inside and out prior to tenancy, I continued to see charges for what I considered unnecessary repairs. I frequently had billing questions and accounting that didn't add up or make sense. Communication was another major issue. I was initially told by the business owner, Carrie, that neighbors would be provided with contact information in case of issues, but according to my neighbor, that never happened. I ultimately had to provide the neighbor with CPM's contact information myself so they could report the dog concerns directly. Working with the office staff was frustrating. It was often difficult to reach the assigned property management contact Susan Correa, and most of the time she did not have answers to my concerns. Eventually, I began emailing Carrie directly because I was unable to get clear answers. When I informed her that I intended to terminate services, I did not receive a response. Overall, I felt unsupported as a homeowner and dissatisfied with the service and communication. They do not care about your property, you have to advocate on your own! Based on my experience, I would highly suggest you to not pay this company for the WORST service!

I was referred to the Jacobs Team by a trusted friend, and as first-time homebuyers, the whole…read moreprocess felt pretty daunting at first. From day one, the Jacobs Team was incredibly kind, helpful, and knowledgeable. We worked primarily with Maha, who was an absolute pleasure to work with. She guided us through every step of the process and helped ease any anxieties that came up along the way. Her communication was always quick, and she was very accommodating of our busy schedules. Maha helped us find our dream home in Monterey! Her knowledge of the Monterey Peninsula is truly invaluable. She actually guided us toward a home that wasn't originally on our radar, and we are so grateful she did! We also had a very short turnaround for inspections, but thanks to Maha's strong network and local connections, we were able to get everything scheduled and completed quickly, which made a huge difference. Even after closing escrow, Maha has continued to support us by sharing great vendor referrals, all of whom have been excellent. We're so grateful to Maha and the entire Jacobs Team for making our first home-buying experience such a positive one. We would absolutely recommend them!

Just moved to Monterey and were fortunate to discover the Jacobs Team. There's a reason they have a…read more5-star rating. These wonderful women truly went the extra mile to help us understand what we were looking for, where we might find it, and how to close the deal. We worked mostly with Maha, who was fantastic. She shared so many helpful insider tips about life on the Peninsula and made us feel at home right away. When we were going back and forth between multiple properties, she provided expert guidance every step of the way and helped us confidently narrow down the best choice. When it came time to negotiate, Maha and Joy were knowledgeable, strategic, and a strong advocates for us. Their expertise made a real difference, and we felt supported throughout the entire process. We're so grateful for their help and highly recommend the Jacobs Team. They are at the top of their game + they are kind + they made this a joyful experience from beginning to end.