Pricey but efficient and got the job done in a timely fashion. They were professional and…read moreknowledgeable.

Never hire Poor work and very unreasonable charge! Hired few…read moreyears ago cost a bundle and poor workmanship

Prompt and responsive service providers! My family's hot water heater busted, within an hour of a…read morecall in the gentleman were at the door and evaluating the situation and in less than 16 hours ( on a holiday weekend!) we had a new unit installed. They were kind and efficient. Highly recommend!

I left a message to schedule a plumber. Their voice message stated they were accepting new clients…read more They did not return my phone call.

Been a customer for years. Called them with an emergency. Never got called back. He's an older guy…read morenow. Time to turn off the answering service.

Showed up in a mask, courteous, professional. Diagnosed the problem, fixed it on the spot. Will…read morehire again.

Did a great job rerouting plumbing to meet engineered and town approved septic system. Nasty work…read moresite but Fred just did the job. Kudos!!

Highly recommended. My water heater was starting to leak. Marion Plumbing was extremely responsive…read more Got me set up with the right replacement in a timely manner. They made the process painless and easy. A+!

Never Again! First off when I call to make an appointment I am asked what I need done. Then when…read morethe plumber arrives first question is what are we doing today. When I point out what is wrong and to replace it, they always want to try and fix it - and within a couple days it is leaking again. I basically ended up spending $1000 mostly labor for 5 shutoff valves and the inside of a toilet tank replaced. They charge about $150 to show up and about $125 for any part of time past the first hour. Seems they always need 65 minutes..... and lately added $4 for gas to travel, they are under 3 miles away. And when I call to tell them what they fixed is still broken, it takes at least a week to come and the same fees are charged as though it is a new repair vs correcting what they already charged me for and didn't fix or replace. It seems as though they don't care and act like they are doing a favor just by showing up. For a place that used to be well regarded, I agree they are not worth my time or money and I will be going elsewhere.

Have used Boulanger's for the past 15 years. Would not recommend this company in the future. More…read moreexpensive than other companies, poor quality of work, and unsatisfactory communications and follow-up.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129