Now they never got back to me. They called and indicated they wanted to do the job, but never…read morecalled to set up an appt.

Burim #279 was prompt and very efficient in figuring out the issue. He explained the process of…read morelooking for the blockage and how to remove the built-up grease. At first, I was taken aback by the set price, but we were in a bind: it was the holiday weekend with a full house of guests. Evidently, our problem was a combination of grease buildup and frozen pipe, which is frustrating because it gets cold every winter! We appreciated his professionalism and positive attitude, and when in a fix when your plumber may not be available, I fully recommend Roto-Rooter.

march 28, 2026 -- buyer beware!!! alpine heat pumps does not stand behind the products they sell…read more 18 months after purchase, major components failure of the compressor and inverter pcb board. best they could do was, we could get out there in maybe 2 weeks, why don't you try calling.....maybe they can help. alpine's representative had the nerve after it was diagnosed by another company as a known c464 failure problem with samsung to say, "well every now and then you get a bad one, but the parts are covered!" 18 months and a major failure, and we're supposed to come up with another $1,500 to $2,000 for labor and freon. so, they don't service what they sell, moreover, don't stand behind the product they recommended. not to mention that as part of mass save had to have our furnace disconnected and we are stll without heat (april 7) in half the house...tonights low expected to be 25 degrees! going on a week and half of 50% heat, not expected to maybe be repaired on the 14th. they were responsive in taking my $28,000 for the system, and now they will not respond! poor customer service! they take your money and move on! shop elsewhere, and go with company that actually services what they sell and stands behind the products they sell. oh, and they no longer sell samsung....no suprise. only 1 star, because can't give zero.

In 2024 I had Alpine Heat pump install mini-splits at my home in Worcester through Mass-Save. Jason…read morethe sales rep was very dishonest and unprofessional. He (jason) never took out a permit through the City of Worcester. I was notified by city inspector in December 2024. Additionally Jason(Alpine) charged me for four(4) mini-splits and I only recieved three(3) and one(1) condenser. Jason came to my home and I complained to him about mini-splits turn on in the off position. He(jason) stated he would put in a work request ASAP. I didnt here anything for a month until I posted a negative review with Mass-Save and BBB.Do not do business with this company! they are SHADY.

Do not purchase anything from Sandri, sold me a daikin minisplit that has had multiple issues and…read morenow have had 2 employees tell me they no longer install daikin and don't recommend them due to issues, I've had my units for less than 5 years with the most recent being installed 9 months ago. Waste of money.

I am steaming! Sandri Energy installed our mini-splits some years ago. In recent days--and two…read moreyears ago--we experienced a leak in our bedroom closet. At that time, we called the roofers who put in our roof, and they fixed the chimney flashing. We thought this was the end of it, but again, our closet ceiling is leaking. The roofer returned, and checked. All good. He suggested that it might be our mini-split on the third floor that was leaking. I called Sandri, only to be told that our last service call was 2022--and they discontinue service after two years. We would be considered "new customers," and they were not taking on any new customers! How on earth can this be a good business model? This is "customer service"??????

First time using modern heating and AC. A company installed a brand new boiler with furnace oil…read moreburner. I found them to be efficient. Only two days to install the complete system. The owner loaned to me a space heater until the job was complete. I only have one request from the company to use drop cloths as not to make a mess on their future projects. The owner, Chris was in touch with me from beginning to end of the project. I appreciated that very much. The two technicians that came over to the house were very polite and helpful. Will I continue doing business with this company? Of course I will and I think you could too. I would like to keep a good relationship with this company.

We had them replace our furnace with a heat pump at our home in Longmeadow. He even helped me fill…read moreout the impossibility difficult federal and state rebate forms and we actually received a check to offset the cost. His crew was great. The whole process was the easiest repair/replacement that we have experienced in decades of home ownership.

I've used them multiple times they always show up when they say they are going to in a very…read moreprofessional and knowledgeable about what needs to be done. I'd recommend these guys to anybody.

I've used Hohengasser twice in the past year. The first time was to add a regulator and some copper…read morepiping to my hot water system. I then recently used them to fix 4 or 5 pipe bursts in my baseboards. They arrived on time and got straight to work. They worked proficiently and made sure all the piping was working. They then give another call a while after the work is done and make sure that everything is running. The price was also very fair to me.

John did a couple of jobs for me and was dependable, on time, and did good work. He texted me for a…read morefurnace repair I needed before the winter and we set up an appointment. He didn't show, I texted and he said he missed his reminder, apologized, but did not try to reschedule. I texted him again and we set up another appointment. He texted me that day and said he was stuck on a job and couldn't make it. No attempt to reschedule. I texted 3 times after that and left a phone message. No response. The temperatures are in the 30s at night, but I have not turned my heat on yet while I try to find someone to repair my furnace. I'm cold, pissed, and don't understand how you stay in business when you treat customers like this.

John Daley has been doing work for me for years. When my…read morehusband & I retired we wanted to move into the garage so that we could have a tiny house. John needed to bring in water & sewer into the building. He had to plumb the bathroom, laundry area & kitchen. He also had to run new propane lines for our cooking stove, Vt Castings propane heater & on demand hot water. It came out perfect. A couple of years later, he had to install a new boiler and all new piping along with all new plumbing for an old house I bought in Huntington. He also ran propane for a clothes dryer, and on demand hot water heater and cooking stove. Again the results were perfect. Recently he installed a water purifying system under our kitchen sink so that we did not have to buy water again. In each and all of the 'jobs' he has done for us, his work is well thought out with money saving recommendations on appliances. His work is impeccable so there is never concern about the safety of all he does. I certainly would recommend him to help anyone who is looking for a very knowledgeable person in his trade. He takes great pride in his work and is reasonable in todays environment.

We were ghosted after scheduling with this company. It's very frustrating to be treated…read moreunprofessionally.

Amazing honest quick response. Anthony me what to do over the phone do. Didn't need service call…read more I'd call him for any thing he earned my trust wish all professionals were like him