Well, that's the problem. We had Sandri install mini-splits at our home. Haven't called them…read moresince 2022. Cancer, stroke, surgeries. A leak in bedroom closet in 2023 seemed to have been fixed by having roofers reseal chimney, but now it's baaaack... Roofers returned. Could find nothing wrong with chimney seal. Suggested might be problem with 3rd floor mini-split, so called Sandri. Since no service from them since 2022, our account was deactivated. We'd be considered new clients--and they aren't taking any new clients! Whoda thunk??!

Sept 17,2024 update…read more Woman answering phone NOT friendly. Told me my account was terminated? Not interested in helping me. What a change from two years ago. Customer Service gone down hill fast.

Now they never got back to me. They called and indicated they wanted to do the job, but never…read morecalled to set up an appt.

the technician that came to the house was outstanding . very professional and polite. I told him…read morewhat the problem was, he looked at it and then explained what he was going to do. in the end everything worked fine. He didn't make any mess at all. Cleaned up his tarp and tools and made sure we were satisfied with his work.

I've used them multiple times they always show up when they say they are going to in a very…read moreprofessional and knowledgeable about what needs to be done. I'd recommend these guys to anybody.

I've used Hohengasser twice in the past year. The first time was to add a regulator and some copper…read morepiping to my hot water system. I then recently used them to fix 4 or 5 pipe bursts in my baseboards. They arrived on time and got straight to work. They worked proficiently and made sure all the piping was working. They then give another call a while after the work is done and make sure that everything is running. The price was also very fair to me.

We have been customers of Berkshire Heating & Air Conditioning for several years, and have had very…read moregood service in the past. However, today I would like to highly commend the visit for a PM that Jayson performed. He provided a 2 1/2 hour service inspection which was extremely thorough and comprehensive. His knowledge is outstanding and his professionalism is to be noted. He answered questions so that I could understand them and he truly explained everything he was doing throughout the inspection. The company is certainly lucky to have a technician of his caliber. Vicki S.

My autistic daughter is a longtime customer of Berkshire, with an expensive plan. Her Lennox gas…read morefurnace needed a new fan motor at a Berkshire quote of $2400. There was no negotiating on that price, even mentioning the price of gas to travel to Springfield,MA from West Springfield! Seriously! We sought out a separate quote with a local company, and the job was done quickly for $1600 including the new fan ordered from Lennox. I see a big problem with Berkshire 'abusing' the trust of longtime customers who expect they are in good hands. Other people at the Hampden East complex Nassau Drive have reported dismay with Berkshire and urge customers to go elsewhere. Thought you should know. Barbara Dautrich Carol Dautrich 98 Nassau Drive Springfield, MA. 01129

Pat was extremely fast in response and communicative throughout the hiring process…read more He was very upfront about pricing and his emergency services (leaking shower) that I hired him for was very reasonably priced. He came well prepared to tackle what was needed and got everything squared away immediately. I am very happy with his service and also very happy that I have a plumber I can call for future work.

I found Pat through Yelp and he installed a new toilet, bathroom vanity and dishwasher. He was…read moreresponsive, friendly, showed up on time, reasonably priced and did a great job. The process was simple and easy, the way it should. Will use Pat again and I'd recommend him.