We were looking for a new vacuum. A good, reliable one. We'd purchased an Electrolux (our first…read moreappliance as newlyweds) in 1987 from the original store owner. Over the years, and three kids later, we'd settled for subpar units. The kind you throw away, instead of repair. Well, 39 yrs later we came back to Vacuums Unlimited and were not disappointed with the amazing customer service! Adam's expert knowledge and friendly disposition helped us settle on the perfect Miele vacuum for our home. We were also impressed with the love and admiration he has for his father (original owner) who passed in recent years. Family owned businesses like this are becoming a rarity. Highly recommend this business if you're looking for excellent customer service.

(9/2023) I would give VU zero stars but it isn't an option…read more I explained my central vac didn't have adequate suction from the hose, I checked all outlets, and the main machine and changed the bag, and all seemed fine. The hose is less than 2 years old. I further explained I thought the hose was clogged as I have pets. and without the hose in the outlet, the suction seemed fine. We set up an appt., and when they didn't show I called (I think the owner) he said he was waiting for a new hose to come in. I again explained I didn't believe I needed a new hose as (it is less than 2 yrs old) and probably clogged. I made another appt. I inquired about the cost he explained the call would go toward any new parts, even though I didn't believe I would need new parts (such as a hose). He said the first hour would be $100 and it shouldn't take more than that based on my description. I should have quit at this point but they have generally good reviews therefore I made a 2nd appt. The repairman showed up with a small gadget to check the suction on the outlets which took maybe 20 min. I again said I thought the hose was clogged so he used the tiny suction tool on the hose and some of the clog came out. I asked given the length of the hose (40ft) how could he ensure the clog wasn't in the middle and what he would do to see where the clog was. Ignoring my question, he went out to his car to talk to his boss, on my dime. When he came back in he went back to repeat the initial sequence of tests, a total waste of my time and money. When the initial hour was about to pass, I said something but he said he had to do it this way and went outside to call his boss again, by the time he made his 2 phone calls, and repeated all the same steps twice even though he knew at this point it was a clog in the hose the bill was $217.70. It worked a little better for 48 hours and then stopped working again as clearly the problem wasn't resolved. I promised I would never use this place again, after getting ripped off, and trying to sell me a new hose I didn't need, drawing out the diagnosis with the wrong tool, and then not completing the removal of the clog. I certainly wasn't going to incur additional costs. I didn't want to even engage I was so aggrevated. Therefore I spread out the hose (all 40 Ft) and with the advice learned from GOOGLE and YouTube, my son and I unclogged the hose with a snake and figured out exactly where the clog was located, as suspected in the middle of the 40 ft hose. It works great now. No thanks to Vacuums Unlimited. They are NOT honest brokers and use deceptive practices. I do not recommend this place to anyone!