I called 11/14/2024 at 836 AM, my understanding is that your office was open. The woman who…read moreanswered informed me that they could not take an appointment because her computer was starting. As a former manager, my employees were expected to be ready to work at open. I chalked it up to technical issues and left a callback number for her to call once the computer was online. After waiting 45 minutes I called back, and was immediately put on hold. Okay no problem, things get busy. Then another woman picked up the phone and once i explained my experience so far, she basically had an "oh well" attitude, was cutting me off, and not listening to the answers to the questions she gave me. Distracted? Doesn't care? Too busy? I don't know, but what I do know is that the whole experience left me feeling like not only does your office not care enough to make it easy for new patients to book an appointment, they also blatantly don't care once their behavior and treatment of patients is pointed out to them. I politely declined the appointment and explained that we had gotten off on the wrong foot with the computer thing, and that I was getting the impression that the employee was not happy I called, and more annoyed or frustrated that I called for an appointment. I informed the woman of this, and her response sealed the deal. There was no "Would you like to speak to my manager?" nor any apology, resolution, or anything aside from, "Hmm, well ok!" This is bad business guys, I hope someone in charge reads this.

I been coming here for years. It's very beautiful inside this facility. Dr. Jackson is extremely…read morecaring and informative. I will keep coming back.

The staff was kind and welcoming! They did everything to make me feel comfortable…read more Doctor Thomas was amazing! Very calm and went through every detail with care. I highly recommend Brazos Eye Care!

Great customer service. Very considerate towards the needs of the patient.latest vision check…read moreequipment. Very clean patient rooms and waiting area. In and out fast and hassle free.

Overpriced ,pretend they care, and lack of follow-up! My husband started with Dr. Desai several…read moreyears ago. After a year and a half he got his dentures and there were "adjustments" that didn't work,. frustration on his part that resulted in him not using them at all. Now he is limited to food he can gum! Today, I went for a teeth cleaning. Asked before the appt if it was just a cleaning cause I had to drop my dementia husband off for an appt! So when I arrived front desk personnel asked for $243. I asked "for a cleaning"? The same personnel that I asked the day before told me it was cleaning and x rays and evaluation I paid for it, cleaning was done, and I waited, and waited and waited, then nothing. The provider did not come after 20-30minutes. Then i received a text from my husband that he was ready to be picked up! I left ! I felt like it was total disregard for my time as I told the front desk I was only here for the cleaning time frame(as they assured me the day before) and had to pick my husband up!

The staff and Dr Pattni were very attentive to us as patients. Nice, new office with modern xrays…read moreand equipment. Great location and good service. The office staff were friendly and helpful.

Absolutely everything could be improved. They tell me show up 15 minutes early for paperwork to…read moremake me sit there for 3 hours before being seen. They the say a new patient is always a minimum of 3 hours but they're not supposed to say that. Then it's fee after fee and they say it's an actual eye exam that's why it's more expensive. I've worn corrective lenses for 20 years and have done all the exact tests I got done today if not more anytime I've gone. It took them 45 minutes to figure out my prescription and it seemed like nobody knew what was going on in there. They hand me trial contacts say the lady at the front will tell you prices don't even say which contact is for what eye or what my final prescription is. I told the doctor my left eye still looked blurry and he tells me I have 2020. 0/10 would not recommend unless you want to be scammed out of your money! I wish there was negative stars. Missed work to be on time for my appointment just to watch the wait room fill up twice and empty before I was seen.

My daughter was being fuzzy & cranky one of the people that work there gave my daughter some snacks…read moreto eat & to distract herself.

Dr. Martinez explained everything to me in terms that were easy to understand and answered all my…read morequestions thoroughly. I very much appreciate that he will tell you exactly what and why and all the possible outcomes. When someone is going to be cutting on your body you need the facts not a rosy fairy tale. The office staff were very responsive to every inquiry and remembered after my first visit what my time preferences are for future visits. I really like his nurse, she's a gem. My post op was painful due to the nature of the surgery but thanks to Dr. Martinez's expertise and careful treatment I healed quickly and didn't even need half the pain medication I had been given. Overall I feel like I won the surgeon lottery.

Friendly efficient professional staff. Short wait time. Physician explained everything well and…read moreanswered all my questions in a concerned unhurried manner. Went above and beyond to schedule follow up visit convenient for me.

I've been going for years and Dr. Robert Haws has even opened his office at night to take care of a…read moremajor eye problem I had. Every time I go it's easy, fast, and the staff is always nice to me. Mistakes happen, I've never experienced one before, but 1 star reviews? That's sad....

I have been patiently waiting for my prescription eyewear since September. I have been without my…read moreeye glasses since then. I came in late august for an adjustment of my glasses that I purchased from them a year ago. During the adjustment, the technician broke them. She reordered a pair. It has been since September, 3 months with no glasses. Everytime I call they tell me they're in back order. That it's out of their hands. I have been without glasses since September and no one has given me an option to choose another Lens. I can't drive in the dark because of not having glasses. The service has been unacceptable. I plan on reporting this to better bureau business. 3 months with no eye wear is unacceptable

Another great experience with extractions. This time my bottom two wisdom teeth were removed. The…read moredr is amazing and has a great way of making you feel comfortable despite the inevitable. I recommend his skills to everyone! I drove from Houston just because I know it's going to be a quick, easy and nearly painless experience. My roots were all jacked up but he wasn't phased. Thank you so much yet again.

Yesterday I had visit to Smile Square for my severe teeth pain. This was started few weeks back…read moreafter cleaning done from another dental clinic. I went back there to see them and asked for the solution of my pain after started after the cleaning. They took x-ray again and just told me it is due to deep cleaning and it will go away within a week. but after almost total six week it did not go away completely but started last week very bad. So finally decided to visit Dr. Rajesh and find out what is going on for my upper left teeth. It was very easy to get the appointment quickly. They took my few x-rays for my teeth. Dr. Rajesh look came after the x-rays and look at the areas of my teeth pain and told me the root cause of the pain with confidence. Also suggest the treatment for this issue. They have very high tech laser machine which is very few dental clinics carries. Dr. Rajesh know the art of finding the root cause and precise treatment plan to get the patient out of pain with the best solution. He explain the treatment before starting the procedure and did with very diligently and it went very smoothly. After one day of this treatment today morning I woke up without any pain and feels normal now. Great respect for his expertise in dental and impressive bed side manner. Also I would like to thank all the staff members who helped during my visit and treatment. I really appreciate Dr. Rajesh who deeply care for the patient and his artistic expertise in high tech dental care. In simple world I would say is best dental care with affordable cost using high tech treatment. Once again thank Dr. Rajesh Dhanani and team. God Bless..

Freeport Family Dentistry is excellent! Dr. Khalid Malkawi and his team are professional, friendly,…read moreand truly family-oriented. They made myself and my kids feel comfortable, explained everything clearly, and never rushed the visit. The office is clean, welcoming, and well organized. Highly recommend for anyone looking for a trustworthy, family-friendly dentist!

After several bad experiences with dental work, I found Dr Farah and she is an amazingly gentle in…read moreher work. Coco the therapy dog is an calming addition and the entire staff are very attentive to your needs and cares!