The Dr is great but I had to leave because the staff here is just downright cranky and rude. I've…read morebeen in 3 or 4 times personally and brought all of my kids here but after giving them that many opportunities to make sure it wasn't just me I have got to go somewhere that isn't so painful to get basic service without feeling like I'm ruining their day by asking.

Upon entering the facility, it occurred to me and my family member how clean, comfortable and…read moreprofessional the establishment is! The ladies at the reception area welcomed us in and no time was wasted getting me in to see Dr.Jackson (one of my eyes was injured, I was in pain) DrJackson's calm, friendly demeanor and his thourough explanation of every step of the procedures was a relief (I'm a sissy about my eyes and was nervous at the time) After addressing and treating/correcting my immediate issues, Dr. Jackson's went on to examamine BOTH of my eyes. Checking interoccular pressures, examining retina, optic nerve-you name it, he checked it out! All the while being very conversational about his observations and sharing his knowledge with me in ways made easy to comprehend. Aftercare was explained (and demonstrated) in detail, so after leaving his care I knew what to expect in my recovery and exactly how to use the medicines prescribed. The level of care received was exceptional beyond what I have experienced prior (not my first rodeo) My thanks to Dr. William Jackson and his staff for making my visit so beneficial and memorable.

The staff was kind and welcoming! They did everything to make me feel comfortable…read more Doctor Thomas was amazing! Very calm and went through every detail with care. I highly recommend Brazos Eye Care!

Great customer service. Very considerate towards the needs of the patient.latest vision check…read moreequipment. Very clean patient rooms and waiting area. In and out fast and hassle free.

I saw Dr. Shandley, for vision correction exams twice. The first time he made prescriptions and I…read morehad two pairs of glasses made. They were way to strong and I could not use them. The TSO allowed me to return them with another exam for correction. Again new perscriptions and new glasses over $300 with insurance, that I cannot use. They are still way too strong and it hurts my eyes to use them. They just sit there on the desk collecting dust and reminding me how I should have went elsewhere to get glasses. I have been making it on cheap Walgreens readers. But they are not perfect. It's a shame that the Dr's instruments do not match up with what he prescribes for glasses. I can't figure out another solution for his office. But I would not recommend this doctor.

A little disconnect but head and shoulders over mall and store front OD shops. Dr shandley was able…read moreto use the best of technology by combining manual refraction (old school) with computer data. Straight shooter. Thanks!

I called 11/14/2024 at 836 AM, my understanding is that your office was open. The woman who…read moreanswered informed me that they could not take an appointment because her computer was starting. As a former manager, my employees were expected to be ready to work at open. I chalked it up to technical issues and left a callback number for her to call once the computer was online. After waiting 45 minutes I called back, and was immediately put on hold. Okay no problem, things get busy. Then another woman picked up the phone and once i explained my experience so far, she basically had an "oh well" attitude, was cutting me off, and not listening to the answers to the questions she gave me. Distracted? Doesn't care? Too busy? I don't know, but what I do know is that the whole experience left me feeling like not only does your office not care enough to make it easy for new patients to book an appointment, they also blatantly don't care once their behavior and treatment of patients is pointed out to them. I politely declined the appointment and explained that we had gotten off on the wrong foot with the computer thing, and that I was getting the impression that the employee was not happy I called, and more annoyed or frustrated that I called for an appointment. I informed the woman of this, and her response sealed the deal. There was no "Would you like to speak to my manager?" nor any apology, resolution, or anything aside from, "Hmm, well ok!" This is bad business guys, I hope someone in charge reads this.

I been coming here for years. It's very beautiful inside this facility. Dr. Jackson is extremely…read morecaring and informative. I will keep coming back.

Used the Dr for the eye exam, she was thorough and pleasant. Picked out glasses that happened to be…read moreon sale. Once received I realized I made a mistake, they were too big for the bridge of my nose. Took them back and had a pleasant experience exchanging with no hesitation. Months later I received a mailer about another sale, so went for another pair. With the help of the lady I found just what I was looking for. Everything went well and now awaiting my new glasses. I recommend both the doctor and the good selection of frames.

Great customer service! I had my eye appointment with associated doctor, Dr. Stokes, who was…read morethorough, encouraging, and suggested ways to save money on my eye care without sacrificing safety. At the Vision-works store, Felicia and Maya both went above and beyond to find my insurance information and obtain my updated prescription. A previous attempted order with a different vendor fell through because they did not or could not help with these things. I'm incredibly satisfied and will continue to patronize Vision-works.

They were very nice as it was my first time as a customer at their office…read more I was able to get fitted for glasses after my exam and received the total which wasn't as bad as I originally imagined, yes they take various kinds of insurances. Great customer service, and a wonderful optometrist.

I really like the Dr. There but my husband bought a 500 dollar pair of safety glasses from them and…read moreafter months of trying to use them, he came to the conclusion that he just couldn't see out of them. When he took them in to see if maybe the prescription was wrong they told him that this type of frame would not work with his eyes. If they know that now why didn't they know that in December? Their only response was "sorry" and they offered to let him buy a different kind and pay full price again. Like I said, I really like the Dr.'s there but I am not sure we will be going back.

I was in and out quickly. They got me in at my appointment time and I was treated like a VIP…read more Yolanda was very knowledgeable and helpful at finding the right glasses for me and working within my budget.

i find dr leidlein a extremely competent ophthalmologist and am very pleased with her. she did a…read moregreat job with my cataract surgery. i am not pleased with her staff. the staff had scheduled my husband for an appointment with a specialist who comes in twice a month. however, he did not come in, and we were not notified. we showed up for the appointment and were told "oh, he is not coming in this month". the staff knew and did not have the curtesy to let us know. i find that unacceptable.

Absolutely everything could be improved. They tell me show up 15 minutes early for paperwork to…read moremake me sit there for 3 hours before being seen. They the say a new patient is always a minimum of 3 hours but they're not supposed to say that. Then it's fee after fee and they say it's an actual eye exam that's why it's more expensive. I've worn corrective lenses for 20 years and have done all the exact tests I got done today if not more anytime I've gone. It took them 45 minutes to figure out my prescription and it seemed like nobody knew what was going on in there. They hand me trial contacts say the lady at the front will tell you prices don't even say which contact is for what eye or what my final prescription is. I told the doctor my left eye still looked blurry and he tells me I have 2020. 0/10 would not recommend unless you want to be scammed out of your money! I wish there was negative stars. Missed work to be on time for my appointment just to watch the wait room fill up twice and empty before I was seen.

My daughter was being fuzzy & cranky one of the people that work there gave my daughter some snacks…read moreto eat & to distract herself.