I've had State farm and the same agent since 1983. My parents, grandparents and aunts and uncles…read morealso used this agent. Since my agent retired and Agent Timi Adeyemo took over Spence Sealander's office in Moraga I've had nothing but issues with this office with not understanding what I am saying or requesting and there is zero communication because the gals do not listen. I document everything because verbally they will say one thing and it be different the next time. The office girls Sienna and Rebekah are very rude and need to learn how to listen and not talk over the customer/client. They definitely need customer service and phone etiquette classes. A week ago, my insurance jumped from $800.xx a month for three cars to over $1000. When I sent an email (document everything) Timi/agent told me there was an issue and I could not pay online, and I would need to call the office to make a correct payment. When I did that yesterday, Sienna immediately told me that amount was $100 over what I should pay. When I tried to explain to her that Timi had just sent me an email with the correct amount she could not answer, why it was a different amount. She became very aggressive and would not listen to me. When she conferenced in Timi, she continued to interrupt me talk over me and not listen. At that time, I was so frustrated because I thought everything was straightened out after a few emails. Timi tried to intervene and basically told me that I was "beating a dead house". What? Sienna continued to scream at me and would not listen. After Timi instructed her to take my payment of the corrected amount she had the audacity to say to me "DO YOU WANT ME TO TAKE YOUR PAMENT OR NOT, BECAUSE I NEED TO GO AND HAVE OTHER CALLS TO MAKE". I was so blown away by how I was treated and the lack of unprofessionalism that I missed placed my credit card and had to end the call. I'm one to always compliment and go out of my way to review a person or company if I receive excellent service. People will tend to complain before they complement, but in this case a review was needed, and I would actually give this office a ZERO rating if that was an option. If those were my employees, they would have been fired or placed on PIP immediately. I'm a manager in HR and just taken so far back how I was treated by this office.

Timi is the best! I've never had such a great relationship…read morewith an insurance company in my life, and I'm 64. He is spot on with everything, takes care of every issue and answers every question almost instantaneously. You can't go wrong with Timi

Mark Hoogs State Farm Insurance Agent provides excellent, top-shelf customer service. The team in…read moreit's entirety are all home run swingers, filled with professionalism, courtesy, and fast response. My mom owns an auto policy and homeowner's policy with them for many years with zero issues from our end. I remember a few years back, we were really unlucky and on two separate occasions, automobiles were parking and ran into our house, TWICE! Talk about unlucky! However, one quick phone call and a few operational transactions and our homeowner's policy covered all the repair damages. Highly recommend with my utmost respectful regards!

I am a long time customer of Mark Hoogs State Farm. My recent interaction with them was typical of…read morethe excellent customer service they provide. My car was broken into. I called Mark Hoogs and Jason gave clear explanations of the process and the steps I should follow. He gave me recommendations of repair shops. And the next day they made a followup call to ensure that things went well. Highly recommend them.

Used to be amazing but ever since my first experience back in 2020 I've had to actively reach out…read moreto them to remind them that my renewals were coming up and asking them to shop rates. For my 2023 policies, my homeowners insurance carrier stopped offering policies in CA, and I was forced to switch over to another provider. I made the switch through Stone Creek but they never notified my mortgage lender of my new policy / carrier, so the lender thought I didn't have a policy and charged me for one of theirs. It took 6 months before I noticed and had to work with them to get a refund. My renewals for 2024 are actually coming up in less than 2 weeks and I have yet to receive any updates despite multiple attempted reach outs to my account manager (Robin). Ironically, I've been trying to get in contact with her for over a week (called and left a voicemail, left messages with two different receptionists) and it was only after I posted this review that I received an email from her. I shopped quotes with the same carriers directly, and am getting lower quoted rates, so at this point between the total radio silence and the higher cost of doing business with Stone Creek, I'm uncertain what SCIA's value add is. Ultimately, I ended up switching over to Jeff Wong out of Bencia and ended up saving $600 / year on my homeowners insurance alone with same carrier (Mercury). I swapped my Umbrella policy over as well, but kept my auto insurance as is as the carrier (Oregon Mutual) was still the best option.

I've been with Stone Creek for years and have have many policies through them, including home,…read moreauto, umbrella and business. They used to be great and quickly responded to all my emails. But lately customer service is horrible. Sure, they respond quickly when you say you want to open a new policy for something. But have a question? Need other assistance? Just crickets. I think they had major turnover since the height of the pandemic and nobody seems to be local anymore. When I do talk with anyone, it's always a different person from out of state. Worse of all, when I sold a rental property and requested to cancel the policy, they cancelled the WRONG policy and I went almost 6 months with my home not being insured! I didn't realize it until much later of course because every single time I asked them to confirm my policies, they never responded. It's time to find a new broker. So sad because they used to be fantastic.

Arash has been a gift from the heavens. Amazingly professional. Knowledgeable. Extremely courteous…read moreand straight to the point. He was able to provide better coverages maintaining the same price I paid prior (will not mention other company). I already referred Arash & Farmers to my neighbor. He did wonders for him and was speedy like Speed Runner. All the best luck and I know you will continue doing amazing. Thank you Arash! Fernando

Best insurance agent EVER. I am a mortgage broker and I…read morework with a lot of agents. Arash always provides the best service. He is fast, able to provide information easily, and always comes through for me, Also his rates are great, even my most penny pinching clients end up going with Arash.

Everything went well. The employees were very courteous and answered all of my questions, and…read morebelieves me I had a lot. The mobile app is very user friendly

I am not currently a client of Stephanie's, but if you are searching for an absolute expert of the…read moreinsurance market you should contact her today. I called Stephanie to explore our options with respect to a CA Fair Plan policy and a Difference-in-Conditions policy. I received a complete education and a strong suggestion as to how to move forward. Stephanie is intelligent, selfless and supportive. I hope we find a way to work with Stephanie.

I was told by State Farm that during the pandemic if I'm unable to make payments right now they…read morewouldn't be cancelling service or charging late fees. Two months go by and I get a notice saying my insurance is being canceled for lack of payment. When I finally got Patrick to call me back and I explained what I had been told he said that they deferred it for two months and after that they we're going to cancel. He never called me to tell me if I didn't make a payment I would loose my insurance, or send an email or any notice. All I got was a policy cancellation after they told me not to pay. Absolutely ridiculous. I've been a customer with them for years.

After nearly two decades of service, it's time to move on. I've been a customer with 1 accident and…read more2 tickets in 19 years (this includes me as a teenage driver when both the accident and first ticket occurred). The final straw was how State Farm negligently handled a claim, failed to properly communicate with me as their customer (not just the insured party involved in the accident, as the other party had State Farm as well) and enabled a lunatic to get away with $20,000 insurance fraud, all at my expense. As a result, I'm now paying a 200% increase in my auto premium. And through all of this, Patrick has neglected to 1) reach out to me directly concerning the matter 2) follow up with me after my repeated inquiries to rectify the situation. Thanks for nothing.

Sallie picks up her phone on a late Friday night when my wife was in a serious car accident.she…read moreassisted us immediately.she came by our business on a Sunday and helped us open a claim and walked us through every step of the process.we appreciate having an agent that is available evenings,weekends and holidays.

Sallie has taken care of our auto and home policies. We had coverage with a different company and…read moreher coverage's are better and she reduced our cost. Highly recommend her for home and auto insurance.

Great customer service! My questions were answered promptly…read morewith no issues. Thank you!

I am Val Bagala and am a customer of Jake Stewart State Farm Insurance They have been very helpful…read morewith my insurance questions .Talk to Sarah frequently and she has been terrific and listens to my concerns and has given great advice.Will continue to stay with them.

I'll tell you what, I couldn't be more impressed and more grateful after getting off a phone call…read more A phone call that I was EXTREMELY LUCKY this gentleman in particular even picked up. As the Saturday wore on and all three of the companies I called to get Homeowners Insurance with a Renter Property Insur Policy Packet quotes from ALL went to VM. I did my due diligence and made a short list of 4 companies to call, checking each name prior to calling 1) Proximity to the property/us 2) Better Bus Bureau rating 3) Yelp rating. The 4th and last phone call actually was one that made the list on all three counts! AND the owner of the company answered the phone himself at 3:30 pm on a Saturday. Rob Salvo of Mt. Diablo Insur answers! Instead of blowing smoke up my wazoo and gladly telling me he would love to take my business, he gave me the honest down and dirty. Telling me what was going on in the industry currently, THAT I SHOULD STAY PUT and here's why. Information that was 5,000 percent invaluable. In less than 15 minutes he, convinced me NOT to move my policy to another company and why, wait 6 months to revisit when the industry has likely ironed out these problems, be thankful my current provider has renewed us, and how to solve the LLC issue that was forcing me to change in the first place, not only THAT, but to call him back if I had trouble getting my current provider to add the LLC endorsement and he'd help me with that too!! Color me flabbergasted! All out of the graciousness and kindness of his heart. There was nothing in this phone call for him. And I will remember this for the rest of my life and tell 100 people to call Mt. Diablo Insurance because you will get honesty, fairness, loyalty and exceptional business. Thank you Rob Salvo. You made a believer out of me. You had better believe Mt. Diablo will be my first phone call in 6 months down the road.

Thank you, Cynthia, for always getting the best prices and figuring out what I need. Thank you for…read moregetting my son's car insured so quickly. Top notch service. Best prices around!