My husband and I have been working with Sasha and Cheryl for several years and we have nothing but…read morehigh praises for them! We have used them for our car insurance since our move to Washington and as they have made getting insurance, filing claims, and even helped with more complicated things with our employers with prompt and quick turnover and response times. I had a small fender bender a few years ago and they have helped with communication with the insurance company and has made it so easy for me who can be busy and also just hate handling insurance calls. They are experts with insurance and other requirements needed and has also helped us get better rates. We trust them with our insurance needs and highly recommend them!

Been a client of theirs since 2018 and they've always been responsive and helpful throughout the…read moreyears.

They don't communicate or value their customers. I was a State Farm Customer for 27 years and am…read morenow taking my business elsewhere. Stay Away. You can find much better.

Calen's office is always on it! They are so nice and helpful. 10/10 recommend. They always get back…read moreto me promptly and Ondre and Amber were so kind. Thank you for the great service!!!

As of today 10-11-25. Won't refund or cancel my last policy. They refuse to stop charging my credit…read morecard. They won't make an adjustment/ refund. I'm ignored in these requests. Last time four years ago I left a five star review. I been a customer around 15 years. Since the owner Dawn retired this broker went straight to the gutter. As of late my insurance has tripled and the broker told me to basically suck it up and pay the bill. (2024) That she was not going to discuss where we could trip the fat because my one man company had gone bankrupt. They were charging me $33k a year. I switched to AmFam and right off the bat we got a trim and saving of $6k. If the owner of PHE wants this review removed get me a refund on the Travelers policy back to May 2025. Get an adjustment on the 2023-2024 contractors insurance policy as my company took a $300k decrease in income. Because that insurance was based on previous years earnings.

Have had a policy through this agency for many years. Often trouble with response times if I even…read moregot a response. Don't appear to keep complete records or access them. When my policy was cancelled because I don't have a sprinkler system very difficult for them to find a replacement. I finally found one myself for the same price with twice as much coverage. In addition during "customer service" month I went into the office to make a donation, mentioned the email and my agents name, I wasn't thanked or invited to participate in any of the customer appreciation items. Much better service elsewhere.

Great people and great location! Come on by so we can assist you, your family and friends with…read morequality insurance

Great service. The team is well versed and can assist with all your insurance needs. The office is…read morealso in a great location!

I'll start by saying I'm not a client of theirs - yet. I called Sound Pacific today while shopping…read morefor a new home and auto insurance agent. I'm happy with my insurance company but have lost faith in my current agent. Elisha answered the phone and promptly connected me with Mario, who reviewed my current insured status, looked up my info, and advised me to stay where I was. He educated me on our situation and why it's in our best interest to stay with our current insurance company, at least for a while. I am incredibly impressed by the honesty and integrity shown. Bravo. This is the kind of service that earns my respect and trust. When we complete the current season, I will call Sound Pacific first and ask for Mario. Thank you for doing the right thing.

I highly recommend Sound Pacific Insurance! Elisha and her team always do what is best for the…read moreclient and have great communication through the process. They are experienced and professional. Sound Pacific has access to more companies than most insurance agents and can save you time and money finding the best coverage at the best price. Give them a call you will not be disappointed!

I've been using Jerry for my car insurance and renters insurance for a couple of years now! I was…read morein a car accident this year (my fault) and the support from Jerry and his staff was just fantastic. The thing I love about Jerry is that he is a REAL person who can answer all of my questions and help me make good choices. When I was trying to figure out what kind of car to buy next he actually sat down with me and helped me run the numbers on what my top two cars would cost. These days there are a million different websites to shop the lowest rates. I've found Jerry to be great at helping me find a great rate, but more importantly he is a great human who helps me make good choices with my insurance.

Jerry and his group are excellent at what they do. He is always available and friendly. He made…read moresure my mortgage co. All Square Mortgage Inc. | Seattle Branch had the very best of coverage at a fair price.

Price and customer service is awesome!!! They saved me $$$ and upgraded my insurance.read more

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!

Stephanie and team always treats me like I'm their best customer. Stephanie is warm, personable,…read morehelpful, knowledgeable, available and prompt. She's supported by a fantastic team of staff that are likewise just as great to deal with. When I was dreading calling their office to change my mother-in-laws renters policy, Crystal had already pulled it up, and made the changes needed immediately. The service at this location is amazing. The best Insurance Agent and office I have ever dealt with, and one I'll stay with.

She is amazing! So friendly and full of knowledge. She started life insurance policies for my…read morehusband and me, started an umbrella policy, insured our wedding jewelry and manages my Roth IRA. Stephanie does an annual review for each policy holder and she makes it so easy; I'd be lost without her! She's not only our insurance agent, but our financial and retirement planning expert, and can even talk entertainment news too. She treats her customers like old friends, and remembers personal details about the family.

All state doesn't know what policies cover when they're selling to you. They'll tell you you're…read morecovered then when you need to use your coverage they'll say "oh we didn't know we thought you were. This is a learning moment for us" also when giving a statement you'll say one thing they'll misconstrue it so they don't have to cover you. When you say that's not what I said and try to tell them what you were trying to say they'll say "it doesn't matter what you meant or what you were trying to say" all around horrible customer service and will find any reason to not accept a claim. Nice when you're buying, a big middle finger when you need to actually use it.!

Rude and unkind doesn't return phone calls. And when she does return, phone calls uses…read moreinappropriate language using the "c" word.

Lauren is a Great agent and her staff treats the clients like family. Always eager to help if there…read moreis a problem, has it resolved quickly. Her office offers annual reviews, which most agents don't do. Lauren is always there to ask questions and offer support when it comes to a claim. Lauren Takes the time to educate her clients on each coverage and advises what they should have. She has trained me how to be an amazing agent and has helped to build the foundation to my success. I highly recommend Lauren.

Lauren and her team are responsive in terms of customer service, comprehensive in understanding…read moreyour needs for insurance and go out of their way to do periodic reviews. This is an excellent agent, agency and company. I highly recommend Lauren.