Our OSU daughter needed personal liability coverage. Since we are out of state we could not add her…read moreto our existing homeowner's policy and needed a new one. Therefore, I called around and had the best, most professional, and friendliest customer service from Amie Kim - State Farm insurance in Colombus. She picked up the phone herself as the owner of the agency and gave me by far the cheapest and most comprehensive quote. It was the only office where I got to speak to the actual agent, not their representative, and it was quick and easy. Amie is also an OSU graduate who has been helping students in the area for over ten years. She also has an expansive list of what most landlords and rental offices require, which was super quick. In less than ten minutes, I had what I needed. Highly recommended.

My previous insurance company was not doing a great job in helping me lower my rates for my new car…read moreto the point of complete aggravation, so after shopping around, I sent an email to Amie, and she got back to me quickly. I probably only spent 15 minutes on the phone with her, and we were able to put together a plan that cut my car insurance costs in half, and she was very friendly and helpful with explaining how everything worked as far as payments go. She also provided sound advice on what she would include in her coverage, and it really only cost me a few bucks more a month. This will be the first time I've had a different car insurer, and I haven't had them long enough to say they are the best around, but Amie definitely started me off on the right foot, so for now, I'm very happy.

You may not have heard of Grange insurance, but you should check them out! Outstanding customer…read moreservice & extremely competitive with costs. No wasting money on commercials, customers benefit from that.

I am extremely disappointed with the level of customer service I have received from Julia Crubel…read more Throughout this claim, she has been rude, dismissive, and unwilling to address my concerns in a professional manner. In addition, she has demonstrated a concerning lack of knowledge regarding the handling of auto insurance claims. As the innocent party who was hit by one of your insured drivers, I have been requesting a comparable rental vehicle while my SUV is being repaired. I rely on an SUV for both my work responsibilities and to transport an elderly family member who is unable to safely enter and exit a sedan. Despite these legitimate needs and the fact that Grange's insured is at fault, Julia has refused to provide an appropriate rental vehicle for my loss of use. I have also repeatedly requested to speak with her supervisor, but those requests have gone unanswered. This lack of responsiveness is unacceptable. Furthermore, the vehicle estimator advised me that my SUV should not be driven due to the extent of the damage. Yet because of Julia's refusal to respond and her failure to properly handle this claim, I have been left without a reasonable solution. Based on this experience, I would never choose your company for my own insurance needs, nor would I recommend it to others. I strongly believe Julia would benefit from additional training in both customer service and claims handling. If this matter is not addressed promptly, I will have no choice but to involve legal counsel to protect my interests.

I called to speak with my agent, was transferred 4 times, the agent who spoke with me transferred…read moreme after explicitly asking not to be transferred. I was transferred to customer service while trying to purchase additional insurance coverage. Will be cancelling my insurance this week as a result and will not be purchasing additional insurance.

Okay insurance company, horrible location. Want verification call and talk to their customer…read moreservice agents. They get you're information, put you on hold for ten minutes, then speak over you while you're talking and then hang up after bragging about how long they have been in customer service. When all i was trying to do was making a payment. Go work in a warehouse.

I've used a lot of different companies to get insurance Leads and Smart Financial is the best of…read morethem all. The other companies made me feel like I was the enemy (especially if I tried to return a Lead). At Smart Financial, I have an account manager (Thomas Delicce) and he's the best! He's there to help and work with me. He's "on my side" and is there to help me. I have totally enjoyed working with him!

From the owner: Insurance Policies for Individuals and Businesses Insurance…read moreLeads Affiliate Publishing

Do not do business with this company. I had business insurance with them for 4 yrs. I had zero…read moreclaims. When I closed the business, I cancelled the insurance. A full week after I canceled my policy, they still charged me $815. I am not able to get my refund. And they just send me on a loop of phone run around. This company is either shady or incompetent. Either way, they are not worth it. STAY AWAY from them.

Save yourself time, headache, and money! Do not buy insurance from this company, please trust me. I…read morehad a commercial liability and auto coverage policy I closed over a year ago. Out of the blue I get a call from them saying I own them over $1,000. But, could provide nothing about why the coverage didn't get canceled! They were a nightmare to deal with as an insured and are costing my over $1,000 more because they decided to not cancel my account when I requested them too. Trust me the adjusters are bottom of the bottom, they don't return calls or emails. They didn't send any notice of delinquent billing, just straight to collections after a year.

I have been with Eric Snider and State Farm for something like 30 years, and there is a reason for…read morethat. Like most drivers, I have had a few automotive mishaps, such as fender benders, vandalized windshields, and even a totaled vehicle as a result of black ice. In every case, Eric handled everything for me, whether it was paperwork, a replaced windshield, or remitting a check for a replacement car.. and he not only took care of everything to my satisfaction, but did it promptly! In a day and age where virtually every business sends you to voice mail, brushes you off, or fails to satisfy, this kind of service is a rarity indeed. You can have your (insert popular insurance names here), or whatever.. but I'm staying with a company and agent that I can count on.

From the owner: Our mission is to provide exceptional customer service and create lasting relationships. We want to…read morebuild our business with State Farm customers by providing remarkable service, and make our State Farm customers feel secure. We strive to earn your business by maintaining a professional office and being your single contact for auto insurance, home insurance, life insurance and heath insurance needs. Call, click or walk in for a free insurance quote or a family insurance checkup. License #: OH-34500

Jason has been courteous, prompt and very patient. I just changed companies after 20+ years with…read moreanother "local" agency, and he has been more helpful in the past month than the other company was the entire time I was a client! Very fair prices for more coverage.

The lowest premiums and the best service!…read more Several years ago, I decided it was time to check around to see if we could get lower rates on our homeowners and auto insurance. I contacted two independent agents and one brand-name insurance company. I was shocked at the price range for the same coverage. Jason Brofford at Detweiller-Brofford Insurance checked with different companies to get us the best deal, and the insurance he found for us was $1000 cheaper. We accepted pretty quickly! Every year when it's time to renew, Jason again looks around to find us the lowest price for coverage. This year, our policies are with Erie Insurance, top-rated for homeowners Insurance in the August 2017 issue of Consumer Reports magazine. In addition to saving us money big time, we've been happy with Detweiller's customer service. Emails are answered promptly and a human being picks up the phone. Jason, Zach -- everyone in the office -- is professional and super nice.