I had my follow up with Dr. Tucker, he confirmed his initial diagnosis and provided me with a…read moreprescription for physical therapy, which was exactly what I needed. My shoulder pain is gone and I have full use of my arm now and sleep comfortably.

I saw Dr Tucker for a knee and a shoulder problem. Both issues were handled competent and…read moreprofessional. He is very friendly, explains the situation, offers the options and gives the patient space to decide. I love that in a doctor. I would trust him with any procedure. The guy is a diamond.

Banner told me my right arm was sprained, I knew better. Doctor Goode diagnosed thr fractured bone…read moreas a right proximal humerus fracture. The ball was broken off of the shaft and in three pieces. Open reduction resulted in one plate and nine screws. Fantastic service. I was a patient of Doctor Peterson at Tucson Orthopedic Institute two years ago for a cellulitis infection that could have resulted in the loss of my right leg. Again, this was a fantastic experience.

This review concerns billing for a MRI review call with Dr Norris on June 4, 2025 and subsequent…read moreinteractions with the TOI Business Office. Because travel to simply discuss the results of the MRI would require 100 miles of driving, I was granted a phone visit. In the course of the phone call, no mention of a co-payment ever occurred. From previous experience with other medical providers, it was reasonable for me to assume that TOI would not again bill me to simply provide me with the results of testing that I paid dearly for, but if they did again require a co-payment, they would notify me at the time of service which is customary of all businesses, including those of a medical nature. In December, 2025, I received a surprise letter from a collections agency demanding the past due payment of $40 for the June 4 visit. That letter was the first notification of any kind of an amount due that I had received. I immediately called TOI and was transferred to a representative from the TOI Business Office who falsely claimed that TOI had mailed billing statements in June, July, and August. She told me the dates of the statements and confirmed my address. I questioned why it was that the collections agency could successfully mail a single demand letter and I would receive it, yet three TOI statements somehow got lost in the mail. She insisted that they were mailed. I paid the $40 to the the representative during that phone call and demanded evidence that TOI had mailed statements. Soon, I received three printed statments in a single envelope from the TOI Business Office in Dallas. The representative had simply printed them from her computer, and highlighted the dates on the three printouts as if that was somehow proof that they had actually been mailed. During the call with the representative, she also stated that the statements were available on my patient portal. It then took a call to TOI for me to setup a password for that portal, and I verified that yes, there were PDF copies of statements there. Yet, I had received no notifications by email, text, phone, mail, or otherwise that the payment was due. Who logs onto some patient portal just to check to see if there might be some payment due? That is not how billing has ever worked in the United States, and I have things to do other than recreationally check patient portals for bills. For the poor business practices of TOI, I give them one star. First off, TOI should have discussed any amounts due at the time the medical service was provided way back on June 4th. After failing at that, TOI had endless opportunities to notify me by mail, phone call, text, or email, and I would gladly have paid the amount due. Finally, one would think that a representative from the billing department of the Business Office could be trained to understand that a PDF file viewed on a computer is not evidence that a statement had been mailed. If it had been mailed, I surely would have received at least one of the three allegedly mailed statements, and I would have taken prompt action to pay it, just as I did once I received a demand letter from a collection agency that was truly mailed. If you enjoy being treated as a deadbeat by TOI and a collection agency for not paying bills you weren't notified were due, then ignore my one star review.

I am no longer a patient. The following review is why i changed medical providers…read more....... Attention new patients: when they say you will not be able to see any other doctor than the one you are originally assigned to, they mean NO matter what. This policy is fine, but they don't even cover each other for vacations or other absences! I understand not allowing patients to just see other doctors as a matter of convenience but i am having trouble walking!! My pain is terrible..... I was instructed to go to the ER, which we all know is NOT the answer because I am not dying. That is what an ER is for. Broken, bleeding or dying. An Orthopedic office is for non emergency issues, like this. Here's what happened...... I've been on the cancellation list for a few weeks. I call on occasion to find out if there's been one, just in case. I always ask if it's okay to call back. The staff is super pleasant. But when they told me this morning that my doc is out of town for the next week+, I asked for an exception because I am in genuine and growing pain. I cannot sleep. Which means I'm fatigued. I have multiple sclerosis and that's a life changer for me. I was even OK with continuing to call next week hoping to get a cancellation but knowing that I have no choice but to live like this for the next week+ because of a "rule" is really upsetting. So yes I believe the policy means more to these people than patient care. I'll be changing my orthopedist which is a bummer because I really like Dr Gonsalvez. His first injections worked well. Thing is, my issue came back with a vengeance and in his absence he has no back up. I think I'd rather go to an office where the doctors work together as a team.

Dr Hardy is/was nice to me. Her nurse practitioner was horrid. He did a number of passive…read moreaggressive things to me that I first thought were mistakes. Did not get walker until 5 hours before surgery. Did not send script in for anti biotic for teeth cleaning after surgery. He said how was he to know I was to my teeth cleaned. I had to gag down 4 anti biotic horse pills while laying back in dentist chair. When I asked him for different pain pills he ordered 8(eight) pills one every six hours for 7 days. He said he'd send this script to Costco but after 8 hours found out he sent it to Walgreens. The reason he these things was because I cursed. He said I used profanity. When my knee was killing me I spoke colorfully about the pain. Never directed at anyone!!!! He also said I should have called the office about only getting 8 pills which I did not do because I was embarrassed to be in pain.

Had my right shoulder replaced on 11/27/2018. The results have been far better than I expected…read more Dr. Thompson was very attentive to every detail of what was going on with my shoulder, what my expectations were and there were no complications. His demeanor put me at ease at all times. The follow-up appointments were always through and there was never a feeling that he wanted to rush me out to get the next patient in. He spent just the right amount of time with me; making sure everything was as it should be and I was happy with the results. Top notch!

I'm absolutely thrilled with the improvement to my hand after the work Dr. Thompson did for it!…read more My injury stemmed from a fall nearly fifteen years ago and I'd been to a "handful" (sorry; couldn't resist) of other doctors and had all sorts of scans and treatments including a whole bunch of extremely painful, yet ultimately ineffective, shots. Dr. Thompson essentially took one look at it and knew what the problem was. He gave me a few minimally-invasive things to try for a couple of months (hey, what's a couple of months when you've been suffering for years!?!). Based on the results from those interventions, he was able to confirm the diagnosis and we quickly arranged the surgery. Sure it hurt, but wow, was it worth it! You can barely see the scars and the process overall was remarkably pleasant. Most of the staff have been consistently kind and professional. I'm so grateful for Dr. Thompson and the team at Tucson Shoulder Elbow and Hand! Anybody know a good piano teacher? :-)

The doctors, PA's and staff are wonderful. Excellent surgery results. BEWARE OF THEIR MONEY FOCUSED…read moreHARRASMENT. I OWED 87.00 AFTER PAYING 45.00 TODAY. THE MONEY GRABBERS REFUSED TO ALLOW MY DOCTOR TO MAKE HIS MD ORDERED FOLLOW UP UNTIL I PAID THE 87.00. I haven't worked for 3 months and have paid monthly what I could. Not until I agreed to pay the 87.00 and signed a form promising it, would they allow the appt. to be made. The real annoying part was their PT department told me I was covered by insurance, then later said I wasn't. Today I learned they don't even accept that plan. I have a 5 star for the medical part, the finance harassers would get a zero.

Everything from the billing to the doctors is a money, grab unnecessary surgery, unethical…read morecollection tactics, and downright not knowledgeable about insurance They may have some decent doctors, but my hand is ruined I would stay far away from this facility

I am new in Tucson from South Florida. I am typically not a "doctor" person... I admit I'm a…read moreprocrastinator. I've experienced terrific pain in my knee, upon reading many reviews on a NEXTDOOR APP in my neighborhood, I realized Dr. Meaney is THE MAN. I have to say making an appointment was easy. I was given a date & place to get X-rays they were forwarded to his office. Meeting him he immediately took all my fears away. He is so kind~ he reminded me of Dr. Welby on the TV show. Comforting, reassuring , professional, knowledgeable and KIND describes Dr.Meaney. He suggested a cortisone shot, I was skeptical but he was soooo right. It has been barely 3 hours ... I am PAIN FREE for the first time in months. If you are debating ? Debate no longer ... He is a WIN/WIN !

I'm currently in Rehab after having a total knee replacement done by Dr. Meaney. I'm extremely…read morehappy with the surgery and with Dr. Meaney. He is certainly not a doctor who will 'fluff and puff' you. He told me on my first visit that he doesn't mince words and he tells it straight. I very much prefer that. He did an excellent job on my knee and I'm doing great in Rehab! Knee replacement is painful, no doubt about it - but that's going to be the case no matter who does the surgery. I highly recommend Dr. Meaney - if I ever have to have any orthopedic surgery in the future I will definitely ask him to be my surgeon!

Extremely HIGH KUDOS to Dr. Chafik! My wife had shoulder surgery recommended to her by a shoulder…read moreOrhopoedic Dr. She wanted to get a second opinion and was led to Dr. Chafik through her friend. Let me say that this man appears to be a UNICORN in the world of medicine. His reading of the MRI, that she got through the other Dr, was in stark contrast to what the other Dr. had said which was, "You need surgery." We are so grateful to have been introduced to him. She will not be having surgery and after asking him about PT, he told her it was not necessary and that she could go out and play tennis (slowly) and just listen to her body. His honesty and candor were so refreshing in the field of medicine. HIGHLY RECOMMEND!

Shoulder issues started late Friday evening with, of course, no medical help available…read more My shoulder just quit working, with a LOT of pain with which I had to go through the weekend. Tylenol, ice packs, Aspercream - nothing helped. By Monday morning, I had had little sleep for 3 nights with a constant throbbing in my shoulder. I call SW Shoulder Elbow and Hand Center and they were able to get me into a doctor that morning. I saw Dr Sameer Jain at the north Oracle office. He did a bunch of X-rays and discovered that my issue was not as dire as thought. After an injection in my shoulder, he sent me on my way with a follow up in 2 months to ensure the problem had resolved itself. I'm grateful to Dr Jain and the wonderful, thoughtful staff at this facility.

Is it okay to say you love your doctor? If so, I love Doctor Maltry…read more A ten star rating for him is an understatement. The guy is flat-out awesome. His bedside manor is what our grandparents used to get back in the day. I cannot not say enough good things about him. Doctor Maltry was recommended to me by the RN at my Primary care Doctors office. I am so glad we took her advice.

Dr. Maltry did my right hip replacement 3 1/2 years ago and last week I had to have everything…read moreredone. I was crooked and 1 leg was roughly 2 inches shorter than the other. The sad thing is we brought this up after he did my surgery as well as my PT who tried to tell Dr.Maltry that something wasn't right. We all were ignored and he arrogantly stood by his work on my right hip. Be careful with him , I felt like I was on an assembly line and no one really cared. Get them in get them out and get the money at any cost. Just wanted to share my experience with him.

No one has answered the phone in two days. How am I to…read more make an appointment? Contact information sent to Doctors office is wrong.

I was referred to SAO to see Dr. Lacey Rao. Staff is courteous and professional. Dr. Rao saw me on…read morea Tuesday and fit me into her schedule for surgery Thursday of the same week. I had a severe issue with carpal tunnel and a trigger finger. I'm now on the mend and need help with the other hand. I will be going back to Dr. Rao for that!