I was referred here by my PC after breaking both my ankles. I came as a walk in to their evening walk in hours. I was lucky to see Dr Eric Anctil who is a premier ankle specialist/surgeon. He performed surgery and managed my recovery. Who knew an ankle is such a remarkable limb chock full of bones, nerves, tendons and muscles? I had the best experience during the entire process ....... He and his entire staff are amazing people who have answers for those of us who have never had any injuries and for those who have endured many. Every case is unique and they have seen it all. Swapping stories in the waiting room with fellow patients, athletes and caregivers is also very interesting! So if you have need of an ankle/foot specialist look no further than Dr Anctil at Tucson Orthopaedic Institute. read more

I had great service all around at TOI the phone service was great. The front desk service was great as well. The facility was clean. I saw Dr. Street. He seemed to listen and gave me my best treatment options to get me feeling better ASAP. His medical assistant I believe her name was Bre was so kind as well. Very happy with my experience highly recommend. read more

This review concerns billing for a MRI review call with Dr Norris on June 4, 2025 and subsequent interactions with the TOI Business Office. Because travel to simply discuss the results of the MRI would require 100 miles of driving, I was granted a phone visit. In the course of the phone call, no mention of a co-payment ever occurred. From previous experience with other medical providers, it was reasonable for me to assume that TOI would not again bill me to simply provide me with the results of testing that I paid dearly for, but if they did again require a co-payment, they would notify me at the time of service which is customary of all businesses, including those of a medical nature. In December, 2025, I received a surprise letter from a collections agency demanding the past due payment of $40 for the June 4 visit. That letter was the first notification of any kind of an amount due that I had received. I immediately called TOI and was transferred to a representative from the TOI Business Office who falsely claimed that TOI had mailed billing statements in June, July, and August. She told me the dates of the statements and confirmed my address. I questioned why it was that the collections agency could successfully mail a single demand letter and I would receive it, yet three TOI statements somehow got lost in the mail. She insisted that they were mailed. I paid the $40 to the the representative during that phone call and demanded evidence that TOI had mailed statements. Soon, I received three printed statments in a single envelope from the TOI Business Office in Dallas. The representative had simply printed them from her computer, and highlighted the dates on the three printouts as if that was somehow proof that they had actually been mailed. During the call with the representative, she also stated that the statements were available on my patient portal. It then took a call to TOI for me to setup a password for that portal, and I verified that yes, there were PDF copies of statements there. Yet, I had received no notifications by email, text, phone, mail, or otherwise that the payment was due. Who logs onto some patient portal just to check to see if there might be some payment due? That is not how billing has ever worked in the United States, and I have things to do other than recreationally check patient portals for bills. For the poor business practices of TOI, I give them one star. First off, TOI should have discussed any amounts due at the time the medical service was provided way back on June 4th. After failing at that, TOI had endless opportunities to notify me by mail, phone call, text, or email, and I would gladly have paid the amount due. Finally, one would think that a representative from the billing department of the Business Office could be trained to understand that a PDF file viewed on a computer is not evidence that a statement had been mailed. If it had been mailed, I surely would have received at least one of the three allegedly mailed statements, and I would have taken prompt action to pay it, just as I did once I received a demand letter from a collection agency that was truly mailed. If you enjoy being treated as a deadbeat by TOI and a collection agency for not paying bills you weren't notified were due, then ignore my one star review. read more

Banner told me my right arm was sprained, I knew better. Doctor Goode diagnosed thr fractured bone as a right proximal humerus fracture. The ball was broken off of the shaft and in three pieces. Open reduction resulted in one plate and nine screws. Fantastic service. I was a patient of Doctor Peterson at Tucson Orthopedic Institute two years ago for a cellulitis infection that could have resulted in the loss of my right leg. Again, this was a fantastic experience. read more

Great professional experience at Tucson Orthopedic east grant rd in tmc ( w free valet parking in front fyi if needed ) . Dr Tad DeWald sports Med & team very educational & helpful w pain issues, thank you . Ken & imaging team also very helpful & professional . Highly recommended! Park in shaded west tower . read more

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If there was a ZERO rating, I would give a ZERO! While I had good results with the Physician's Assistant who triaged my frozen shoulder, I had the worst possible experience with the actual PT clinic, in that I spent a painfully looonnnnggggg time on the phone with the PT appointment scheduler following my cortisone shoulder injection, setting up appointments that worked for my schedule and my professional obligations. When I went to my PT "assessment" appointment earlier this week (the earliest available appointment that fit my schedule and theirs), ALL of my pre-established appointments were unilaterally CHANGED by the PT clinic staff. No apology, no contrition, no understanding that their unilaterally NEW appointment times didn't work for my schedule or professional and personal obligations! This is a BREACH OF MEDICAL DUTY and is BENEATH THE STANDARD OF CARE any reasonable patient should receive! As such, I'm now looking for a more professional provider clinic in Tucson...and will gladly go all the way to Phoenix to receive better care than this inferior "you have to jump through our hoops, because we aren't patient-centric AT ALL " BS!!! Thanks for the MONUMENTAL TIME WASTE, and highly disappointing unprofessionalism, Tucon Orthopaedic Institute! Especially Kay/Kate at N. La Cholla. read more

I had to see a PA because I couldn't get an appointment with a doctor quickly. I have to say she was rude, condescending and basically told me what she saw on the MRI would not cause my pain.....What? So I said theres nothing wrong with my back? Her response was I didn't say that, but she basically did. I won't go back to her. Healthcare is so disappointing. read more

Normally, I don't have any problems here. My husband is really good about checking in early and we went to primary care physician Monday June 17, and they set up an appointment this week for Friday. We show up for the appointment check in early. They take the co-pay and tell us to wait in lobby A: after 30 minutes, they don't call us, but they called everybody who came before and after us so my husband checks in and they scramble like they forgot to check us in. After another 30 minutes, more people are called in who came much later. So he checked again at the desk. He texts me, after waiting in line three times, saying we don't even have an appointment today, your appointment is actually June 28. We've been waiting an hour and instead of trying to squeeze us in they're acting like we didn't have an appointment. My husband showed them the text message reminders for today at 8:15am and all they could do is refund our co-pay. Please do better. read more

Tucson Orthopaedic Institute - Lobby - Orthopedists Near Me - Tucson, Arizona

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After having an arm/shoulder injury and surgery out of state while on vacation I spent more than three weeks trying to get an appointment here for necessary follow-up care. The receptionists kept telling me that I would quickly get an appointment after one of their doctors looked at my medical records, all of which I had provided and they assured me they had. However after the first doctor, Dr. Pickett, looked at my records I was told that I was "respectfully declined" as a patient with no reason given. I asked if I could be seen by another doctor there and got the same response. I have excellent insurance coverage and I have never had this response from any doctor's office before. I don't blame the receptionists, but rather the doctors who just refuse to accept patients w/o reason. However perhaps the third time is a charm since after trying again the receptionists found an orthopaedic surgeon here that was willing to see me. read more

Dr. Brownstain and his staff did a great job all around. I made sure to ask a lot of questions and they were all very informative and assuring. I left there feeling like I had proper care and the advice needed to heal properly. I would recommend this office to anyone with a hand fracture. read more

Quick check in! Front desk was professional and courteous. The med tech was friendly as well. Had to get X-rays while I was there and it was just a matter of minutes and I was in and out. The radiologist was great! Finally saw the doc and he was thorough, listened and explained everything. read more

This is my second surgery with them. I opted to drive the hour because I have always found them to be highly professional. Even during recovery, excellent. My surgeon was Dr John Wilde, he and his staff the best!!! read more

The level of care at this place is top notch. I've had two surgeries in the past year and both Doctors were great. During the first surgery I was cared for by TMC with no regrets. Only reason I give it 4 stars is because of the check in process. Almost always has a long line. Don't understand why they let you check in online and then check in again when you get there. Seems redundant. read more

Absolutely a joke of a facility. Didn't follow up and the drs are awful. Plus gave shot in wrong spot. This facility is an embarrassment to the medical world. Ordered and mri and never followed up discussing the issues that were going on. Do not go there. Find another place cause the care that they offer is awful read more

I hate to leave anyone a bad review, but this is very important. Dr. Mahoney and his office were dishonest about my shoulder injury. I couldn't tell you why for sure. It's been a year and it has not healed at all. Not one little bit. But they insist there's nothing wrong with my shoulder. I have been athletic my whole life and I know when there's an injury and when it's just a little inflammation. And that's what they are saying, probably just a little inflammation. Are you kidding me? After a year? It's really impacted in my life in a big way. I can't use my right arm. It's just very very very upsetting. I don't know if the insurance tells them to say that or what's going on? It's just very very upsetting. read more

Hip and knee. Felt like I was rushed and he didn't even have recent imaging. Talking about next patient walking to the door. Not impressed. read more

I am disappointed, angry, and disgusted with the treatment I received today. I asked for the kindest and most caring doctor, I got Dr. Shapiro. If he's the nicest one there, I can't imagine how bad the others are. I went there because my original surgeon continually canceled and rescheduled my appointments. This is how bad our medical care is these days. I only spent five minutes this man. I was so optimistic when I went in and came out crying my eyes out. He said the non-stop pain wasn't caused by the rotator cuff tear. Go get a shot. No compassion whatsoever. If I could give a zero, I would. read more

Do NOT go here if you can avoid it. They claim to be healthcare professional, but even if you have a referral to see them they will turn you away stating they don't see your injury here (knee injury was turned away). Not an insurance issue at all, but rather them claiming to be one thing and failing to uphold their oaths. Would rather go to the VA where I know I won't get good treatment but still be seen than go here for any emergency. read more

After about a year and many thousands of dollars, I still have no diagnosis for the debilitating pain in my hands and arms. Dr. Braunstein just can't diagnose it unless it's one of the high-profit conditions on the list I guess. His medical assistant is also an extremely rude and incompetent person with a huge ego. read more

terrible parking, awful phone service and terrible incompetent authorization dept. the auth people have screwed up for two months last year and now because the hey didn't see submit an auth for an mri the surgery may be postponed!!! go somewhere else!!! read more

I was impressed how fast they moved. Dr Kim was able to diagnose an issue I've had for over 10 years and provide a solution. All of the staff were very nice and helpful. Make sure to get there early since parking is packed read more

I have not yet had a positive experience with any ortho doc here. I keep trying but it hasn't happened yet. The best part of the practice is Dr. Chen, pain management. The man is my hero. Otherwise, I'd avoid them at all costs. Don't expect state of the art treatments. Except in pain management. I lost days waiting for answers that never came. read more

Dr. Andrew Mahoney did a reverse shoulder replacement on my right shoulder, and he was fantastic!! I postponed having my surgery for more than five years, because I was afraid that it would be too painful and hard to heal from. I am 79 years old, and was worried that I would have a difficult time healing due to my age. I shouldn't have worried!! The surgery went well, and I healed quickly, thanks to Dr Mahoney 's skill and expertise. I'm just sorry that I didn't have the surgery sooner! read more

I made my appointment for Dr anthill weeks ago. When I went for this much needed appointment it was canceled. Not by me of course. The stupid lady schedule me for the wrong Dr. So I drive 45 min for nothing. I have been trying for along time to get a referral with no success. I have been falling abd hurt my ribs but I can't return . For the idiot who schedule my appointment you should be FIRED. read more

I was accepted into a 5 year clinical knee study a few months back and am so impressed with the top notch care I have received thus far! As a retired nurse, I notice the little things that patients with no medical back ground may not be looking for. The 8 hours I have spent in the Research Center since beginning the study have been awesome and has actually been a very enjoyable experience. Dr. Skrepnik and Yelena Candito CCRC make an amazing team. Dr. Skrepnik has a very warm, welcoming spirit and gained my trust quickly with his gentle demeanor. There is a tremendous amount of paperwork during the clinical trial studies, with various time constraints for scheduling labs, X-rays, MRI's, study medications etcetera. Since I am just 1 of several study participants, it is obvious that they have a lot on their plate in coordinating all of these activities for the study. Not only has Yelena Candito been amazing at explaining each step of the study, but she also makes me feel comfortable with the electronic equipment that I am sent home with. She is very gentle in every aspect of my care. I am an extremely hard lab draw, and Yelena has been wonderful at drawing my blood. I look forward to having this team oversee my care throughout the remaining course of this 5 year study. read more

Read the existing reviews. This is not the place to go to seek any kind of medical help. Years ago TOI was staffed with good doctors. Nowadays, they get what they get. They will immediately charge you a $400 new patient fee, and if you haven't been there in three years, they tack on that fee again. Your first and second appointments will be with a nurse, not a PA, and certainly not a neurosurgeon, which is why you go there in the first place. Plenty of other choices in town, my preference is Western Neuro, or professional doctors and PAs really take great care of you. read more

Simply a horrible place. I walked in and it looked like a cattle ranch. lines of people. The Dr. I had pushed a knee replacement and when I declined he seemed pissed and disinterested. made the recommendation without a current x-ray. Beyond me how a recommendation can be made like that without a current x-ray. It seemed to me it was because my insurance would pay for it, not that it was necessary at the moment. Go to a smaller office that can give you real personal service and concern. read more

I was a Pt there..It depends which Dr. you get. Their Physical Therapy,are in my opinion, 5 Star! The gals there discovered that they couldnt continue because my knee was swelling up, and backfired to my treating DrK Bowers. My knee was infected because Bowers did a prior invasive procedure, which got infected because op poor aseptic technique... read more

While TOI was quite accomodating to reschedule after an accident prevented us from getting to our first scheduled appointment with a podiatrist, the lack of communication since then is terrible. We arrived, and at check-in, we were advised that there was a (virtual) post-it note in our medical record stating we were not to be scheduled with the podiatrist originally assigned to our care, as they did not do the procedure(s) we needed, nor did they handle patients with a certain health condition. I don't know when the note was added to the medical record, but why could someone not have reached out (by phone call, text message, or email message - means of communication previously used successfully) to let us know they'd cancelled the appointment, and could not, or would not, make a referral to someone else in the practice group, or to another provider? It took a great deal of time and effort to get the "patient" prepared to arrive on time, only to be told we'd wasted all that preparation, time and gasoline. I am NOT happy, and I do not recommend this "Institute" to anyone who values good communication and prompt, competent, efficient service. read more

I went in yesterday for the after hours clinic thinking I was gonna spend my whole evening there and oh my surprise! It was really quick and doctor Aaron Roberts and Tony the cast technician were really awesome with my baby girl! I was reading at all the ugly reviews this place have and I was scared to even show up but I had a great experience and I would definitely go back if I have to. read more

AFTER-HOURS ORTHOPAEDIC INJURY CLINIC ~ five stars! My guy hurt his back and ended up in the hospital ER for the pain. Took several hours as expected and he left after getting a shot of Toradol and scripts for muscle relaxers, pain pills, an anti-inflammatory and steroids. Four days later with only about 10% relief, we went to the after hours clinic at TOI that runs from 5-9pm M-F and 9a-1p on Sat. Got there around 5:30pm expecting a long wait only to be checked in immediately and before we could fill out 3 or 4 lines on the patient questionnaire, we got called back. Answered a few questions and my guy was taken for x-rays. Within 5 minutes he was back and it only took another 5 minutes max for the PA to come in. He examined my husband more thoroughly (hands on) and was able to diagnose the problem. Sent us next door to get fitted with a brace - excellent customer service there as well - and were out the door armed only with a brace and a prescription for a super duper strong anti-inflammatory. Guess what? My guy is not 100% yet but he is quickly on the mend thanks to the TOI after hours clinic. Super fast, super knowledgeable and super customer service! I highly recommend them. read more

I recently had a full knee replacement, with Dr. John Wild as the surgeon. He is simply the best and took extraordinary care to use the exact correct size unit (there are at least sixteen different sizes). What was also more impressive was the teamwork displayed by the entire surgical team and the personnel on the floor unit where I stayed for one night. In all, I must have encountered twenty-five different professionals in the course of 31 hours, and every one of them knew exactly what they were doing and did it well. Of especially note was the absolute competence of the two charge nurses on the inpatient unit: John Santoro (day) and Randy Martin (night). To boot, John is one of those lovable characters straight from the pages of the old Damon Runyan stories. In all, five stars. Yes, in theory there is an even higher rating available but Mother Teresa has that sewed up tight. Stoney read more

our original appt was on 11/03 at the grant location and when they us to reschedule if we want the same location we would have to wait till the end if November. So to get an earlier appt we had to go to the one 45 minutes away. So our appt on 11/9 at 2pm. We checked in at 1:45. At 2:45 I asked how much longer they stated dr was 30 minutes behind which was a lie because it was already 45 minutes late. I told them I have to be across town by 4 pm and they rudely told me that it's a doctor appt expect to be delayed. Well I made my appts 2 hours in between. I didn't expect to be over 1.5 hours. It's now 3:11 and we still has not been seen. We can't afford to reschedule because we need to find out what's going on with my husband knee. It took us almost a month to get in for an appt! When I was I line to check in I actually overheard another patient in front of me checking with the same appt time and the same dr that we had scheduled for. So are they overbooking that causing a delay and inconvenience for everyone. As soon as we get the X-ray and find out what's going on we will definitely transferring to another practice for treatment. read more

This review is long overdue, a year to be exact. I had a total Knee replacement by Dr. Jesse Wild and I cannot say enough on how impressed and delighted I was with his surgical expertise as well as the entire surgical experience. The Pre-op schedulers were top notch as well as the Pre-op holding staff and recovery room staff. Everyone knew their job and the experience was seamless and all were highly professional with me. As a recent retired RN I know a team that knows their job and can recognize when a team has that spirit of delivering excellence to the customer. I truly want to emphasize the bottom line, a team that does not work well together can put the patient at risk for a bad outcome. I may need other joint replacements in the future and would not hesitate to have other procedures at TOI. Thanks again to my amazing surgeon ( Dr. Wild) my Anesthesiologist, PA, all the scrub techs, CNA's, RN's (all shifts) and Physical therapists, this team made my amazing outcome possible. Respectfully, Susan read more

I am torn on how to rate this. I love love love Dr. Chad Hills. But in the past year, with their new "improved" system, communication has gone to the pits and worse. Scheduling used to be easy, communication with the doctor was wonderful. Now? Forget it. I just sat on hold for 30 minutes with the PT office trying to schedule my follow-up Pt appointments. They don't have the Pt order, even though my paperwork says it was ordered. I know that will be resolved when I see Dr. Hills next week but in the meantime.... I'm waiting, and not holding my breath, for them to call back. If I don't hear from them before I head down that direction this afternoon, I'll go in and make the appointments. Whatever you did, please bring back the old system. Your new one, and apparently the new front office staff, stink. I miss Clara. She was so helpful through my broken leg and subsequent TKR. Now? If I didn't love Dr. Hills so much, I would change surgeons. read more

I visited Dr. Goodman for my arhtritic knee April 24. Dr. Goodman said he needed an authorization from my insurance company, Aetna, for treament and I should check back for approval or someone from his staff would call. That was April 24. Aetna says they approved the authorization April 29. Today is May 9 and I have yet to hear back from Dr. Goodmanor his staff. I have tried to reach Dr. Goodman through Tucson Orthopaedic for more than an hour today and I have been either disconnected, told they were "having a busy day" and would call when they had time. Meanwhile, I am in pain with no local help in sight. This type of care is toally unacceptable. I would never recommend Tucson Ortho to anybody...Ernest J. SChweit read more

******Make sure the check the link placed below all reviews which currently has 27 non-recommended (hidden) reviews as they tell the real patient issues concerning TOI.****************** Saw spine surgeon Steven Zeiller back in 2010 after a direct military referral from my Army ortho doctor. Boy, that was the mistake of my life. Apparently anyone can be a doctor here. Even worse, any one can be a surgeon. After multiple office intakes and a pre-op, Zeiller managed to put me in cardiac arrest and flat-lined me during a routine, pre-planned spine surgery that he bragged would only take 1.5 hours. It took more than double the time, and I was asked to wiggle my toes when getting wheeled out of the O.R. I was also told that they "lost" the video tape of the surgery for surgical teaching purposes. And the nightmare began... He and the NWMC tried to cover this up and his medical notes kept mentioning the word "appropriate." I don't think he even had any working knowledge of the word "appropriate" in any context. My hardware and implants were not what we had discussed pre-op, were insufficient and sub-par at best, and were misplaced and loose for 10 years in my spine! How in the hell does that even happen? Medical malpractice, that's how. -His beside manner sucks unless of course you feed into his overt narcissism and bullying. In a post-op. appointment after voicing concerns through the military and to him while he's complimenting his own work and pointing to x-rays, he states "Just look at that, it's perfect." Oh my God... - The Clinical Director still won't call me back and I'm sure I'm not the only one to suffer such permanently horrible surgical results. Do not be the next victim! Apparently, there were other military patients sent here for this fraud, waste and abuse of tax dollars through Tricare (aka "Taxpayers" funding). He told me about a prior AF female patient who had a surgery with him following a helicopter crash when I refused to detail how the injuries were sustained. His curiosity and need for drama were disgusting. Southern Az. is a very small place; you can bet if he's talking to you about other patients, he's telling other patients about you too. HIPAA violations get knocked out of the park at TOI. Zero integrity at TOI with unqualified surgeons and physicians. Go anywhere else to find a medical professional. Get to a major city to have a required surgery and do not entertain this debauchery! Unfortunately, they sent him away after too many failed results and avoidable mistakes-unacceptable medical practices does not even explain the negligence at TOI. *** Medical professionalism does not seem to exist at TOI. This place needs quality control and supervision with more government oversight. Don't expect them to provide any care post-op. or a release back to your referring or primary care physician. Stay away from this debauchery. Everything seems to get botched up at this place! Unbelievably pathetic and extremely dangerous... *****Make sure to check out those other hidden reviews right under the main reviews. Just click the grey link and read the real reviews! read more

So far so good they moved my appointment up and that awesome so I give them props. Keep up the good work

Extremely incompetent. Nurses and doctors. They aren't helpful or considerate as people who work in healthcare should be. When you voice what you feel and your concerns it's taken lightly and not considered to be truth. I've never had such an issue getting someone to do their job. I have a leg injury due to a motor vehicle accident resulting in hardships in one of my legs, disabling me from my normal job functions. I guess because the doctors can't feel what I feel it's not true when I express it. read more

No option for a zero. Un Real!!!! Just got a call from Tucson orthopedic. Yeah they called me. They wanted to reschedule my appointment in August becasue the Dr. I was dealing with does not work at that location anymore. He works at locations that are 2 hours or more away. The scheduler as she called her self got an earful from me when I Told her the only reason I was keeping my appointment was to get my medical records from them since they cannot possibly send referrals for patients (heavy sarcasm here if you have not figured that out). I told her I had been trying since April and certainly she could understand my frustration. She then explains that she only schedules appointment. I Told her fine I am not going to waste my time going up there to get a shot when I can possibly get one the following week with the rheumatologist. So then she offered to send me to her manager. I told her it won't help I have talked to several there and no results. I told her you should see the reviews on Yelp. Most are a 1. I then said I am not bothering with a report on Yelp since they have so many negatives there. Changed my mind... She then said I will forward you to the main manager which is different. Yeah boy it sure is different. Next thing I know she hung up on me. Also I discovered that the referral they sent for me to fax, yeah they wanted me to do their job and they know Doctors do not take referrals from patients, the fax number they had on the form was the wrong number. read more