I know Polachek's has a lot of celebrity clients. im definitely not someone famous but they sure…read moremade me feel like a VIP. Shoutout to Doug for the 11/10 customer experience. I will definitely be back for both Rolex & Non-Rolex purchases.

My experience with Polacheck's Jewelers and the whole Rolex "waitlist" process has been beyond…read morefrustrating. Customers are constantly told they're "on the list," promised callbacks, and led to believe loyalty matters but somehow the people spending more money or buying extra jewelry magically get the call first. That's not a real waitlist. That's pay-to-play. I don't care what excuses they give or what Brent, the owner, says. The reality is many customers feel strung along for months or years while watches somehow continue appearing for other buyers. Across the luxury watch world, complaints about Rolex authorized dealers prioritizing high spenders and VIP clients over regular customers are extremely common. I will never do business or spend any at this store ever again. Remember, it's all about word-of-mouth. At some point, honesty and transparency matter more than luxury branding. If there's no real list, then stop pretending there is. Just tell customers upfront that purchase history and jewelry spend determine who gets offered watches. People would respect the honesty a lot more than empty promises and never getting a callback.

Came in after I got a quote from Jean Pierre for a wedding band and to get a piece of jewelry…read morealtered. Everyone inside the store was incredibly warm and inviting and answered any questions I had (about my piece and the pieces they had in store.) Madison let me see and try on as many pieces as I liked, most at her insistence! She even cleaned my engagement ring for me to really have my diamond shine! Overall, I got my dream wedding band created and at an incredible price! I also got a clasp changed on a bracelet to make it more secure, also at a great price. Such an incredible place and I will continue to come to JP for any and all my jewelry needs.

I truly can't say enough good things about this shop. From the moment I walked in, I felt welcomed…read moreand genuinely cared for. The pieces are even more beautiful in person -- you can tell there's real intention and craftsmanship behind each design. I've purchased both a gift and something for myself, and the quality exceeded my expectations. I get compliments all the time when I wear my piece. What really sets this shop apart is the heart behind it -- every detail feels thoughtful and special. I'll absolutely be back.

Fantastic jeweler with great inventory customer service and highly skilled jewelry repair resource…read more I will definitely be revisiting them for future purchases, repairs, and more. Friendly, helpful and GOOD!! I'm so happy I found them.

Superb quality and service! We refreshed my engagement and wedding rings that we ordered from this…read morestore 8 years ago. Now both pieces look brand new again. Harry is one of the best custom jewelers in LA!

Popped a stone out of my bracelet. Only here for a few days and they quickly found a stone that…read morematched very well and had it set 30 minutes later. Very kind, professional, and punctual! Highly recommend their services!

Great experience and great work. They were able to fix both my gold jewelry and my silver jewelry…read more Highly recommend. Saw a girl getting her necklaces repaired as well when I went for pick up.

J R's Diamonds is the ONLY place I will ever buy jewelry. I can't tell you how many times over the…read morelast 4 decades I have gone to a mall jewelry store, then come to J R's and found out how badly the other stores were trying to rip me off. Jeff (and his staff) know more about diamonds than everyone else in the city combined. Over the years, I have probably made 50+ purchases at this business, with total confidence. I have saved thousands of dollars, but more importantly, since I TRUST them implicitly, it takes all the stress out of buying big ticket items. Every appraisal turns out to be accurate, and validated down the road. Jeff understands the market, and has TAUGHT me about VALUE for the majority of my life. I have never regretted anything I have invested my hard-earned money in here, even after following up and checking the competition. And this trust is also well-placed if I have something I want to sell. Jeff and his staff always give me the exact information and guidance that I need to make good decisions. My latest good decision is pictured here. A very special and unique diamond engagement ring, designed and created by J R's, based on my fiancé's heart's desire. It came out PERFECTLY. She was completely blown away, knees shaking with happiness when I opened the J R's jewelry box and revealed this gorgeous ring yesterday. And every person who has seen it so far is impressed if not overwhelmed. Of course, that is exactly what I wanted. I am so happy (way more than just "satisfied"), that I can't wait to come back to the store to show them how elegant it looks on her finger, and to show them her ear-to-ear smile, which hasn't lessened since the moment she saw it, and to express my undying appreciation. The people who work here actually care about me (and all their customers), and will absolutely share my joy. Take my word for it: Before you consider opening your pocketbook for an investment like this, you NEED Jeff (and co.) watching out for you.

We had a great experience when we came in for our appointment. Shannon was very knowledgeable and…read morehelpful, and even suggested some styles that we hadn't considered before.

Clean, fast, stunning location. My wedding band and wedding ring were polished and cleaned within…read more10 minutes. Parking was easy too.

Robbins Bros in Woodland Hills is second only to their diamonds as a girl's best friend! They make…read moreyou feel so spoiled while you're in their store. We bought my rings there in 2004 and they continue to care for me and my rings with the utmost of care. When I got my rings back this time they were stunning and in the most high class lighted box I have ever seen. I'm pretty sure I squealled! The real experience.

Fantastic experience working with Jennifer to design a new wedding ring! She is so knowledgeable…read moreand easy to work with. The design was great and came out more beautiful than I could have ever imagined!

Love this new spot! I purchased a gorgeous necklace from Jennifer's Malibu Rockstar a number of…read moreyears ago that I wore to my wedding. Utterly unique Lalique style piece that I receive compliments on every time I wear it. Recently, I stumbled in to this jewelry store not realizing the connection. I am looking for a designer for a complex custom idea and have not been impressed with local stores - I was considering outsourcing to a jeweler in San Diego. I was speaking with Gabby, and Jennifer recognized me. Okay, she is such a cool artistic lady! The jeweler in the back can also make my custom design! I have been looking for someone to do this piece and I am incredibly excited to have this team on the block!!! I could do flips. For custom made pieces this is a great spot and there are beautiful gifts too!

I just got the most beautiful bracelets at Padani's. I purchased a red turquoise bracelet for…read moremyself as a treat. My husband got me a paper clip link silver bracelet with three freshwater pearls for our anniversary. So beautiful! So delicate and so feminine. I just love them. Dalia and Simone and Justin are all wonderful people. I always enjoy coming in to chat with them and shop. They also always do an excellent job, cleaning my jewelry and changing my watch batteries. As an added plus: they always have treats to give my Pug! My next purchase will be a pendant reading 0.2%.

Ever since experiencing such compassionate service in preserving my mother's lapis lazuli necklace,…read moreI've since returned to repair another heirloom, a pink pearl necklace that needed a new clasp and restringing as well as tightening up the stone on my 1920s vintage art deco engagement ring. I also had a broken gold anklet chain soldered as well as a broken-off piece from a gold-plated hoop earring. The final item was a rare high-grade sugilite silver ring I had purchased back in August that needed gentle polishing. Everything was perfectly done. I had come in the week of Thanksgiving and all of it was done by the second week of December. Make sure to say hi to Dalia while you're there. Here's the pricing: $150 for restringing pearls and replacing the clasp and tongue; $40 for soldering the earring part; $35 for soldering the gold chain on the anklet; $50 for tightening the diamond on the engagement ring (they added more platinum to help secure the setting); and $70 for gently polishing the sugilite ring without scratching it! Check out the pics; happy holidays!

Henry, thank you so much for saving my Christmas! I…read moredesperately needed a special gift for my wife so I went on a hunt to find the perfect tennis bracelet. I went to another nearby store that I had used in the past and left disappointed. I felt like the sales rep was pushing me to buy only the most expensive items and didn't care for my budget or preference. I decided to search here and found Moyen & Co pop up. I walked in a few minutes before closing and was so lucky to be greeted by Henry. He took his time to show me multiple different pieces and explained the differences. He shared his thoughts but I did not feel pressured through the process. Best of all, Moyen's prices were significantly cheaper than the prior store I visited! They wrapped the package and ensured it was ready to place under the tree. Thank you again for making this the most memorable Christmas ever!!

Paul and his associate were the best. They were extremely knowledgeable, with great design…read moresensibility. My husband and I enjoyed our interaction with them and ended up purchasing a beautiful setting for a 25th anniversary ring, they were able to turn it around very quickly. They also fixed a watch clasp in no time!

I would not go here for just a repair or altering jewelry you already own. It was clearly stated by…read morethe owner that they can't survive off repairs alone. I was told repeatedly about all the big sales he makes, so you would think he would be willing to do a repair. Felt very uncomfortable and couldn't wait to get out of the store. Too bad, would be nice to have a local jeweler.

Wow ! this is so kind of you guys Very fun to see all the…read morehappy winners and customers today. GREAT AND GENEROUS IDEA actually everyone won today with your sale prices - I'll be seeing you again for something I hope is still there .... THANK YOU both for being amazing neighbors while I was opening the flower shop years back. Always happy smiling faces to greet everyone. Thank you both for the beautiful butterfly necklace. Westlake will miss you ! Happy Retirement! Jan ( the florist )