Let's be honest, you don't stay in business for over a century through 4 generations if you're not the best of the best. I've seen the Polacheck's billboard on the 101 for what seems like the last 30 years, so when I decided I needed to find a "home" watch and jewelry store, that's where I chose to go. Whether it's at their Westfield Topanga Rolex location, or their flagship location in Calabasas, they have always made me and the Mrs. feel very welcome, just like family (I kid you not!). Sunny at Topanga is just plain awesome and Lisa at Calabasas is an absolute gem! It's that small town, genuine and caring approach that makes Polacheck's stand above the rest! And no matter what we've purchased, big or small, they have always been absolutely stellar and made us feel very special! 11 out of 10 experience all around! read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

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I know Polachek's has a lot of celebrity clients. im definitely not someone famous but they sure made me feel like a VIP. Shoutout to Doug for the 11/10 customer experience. I will definitely be back for both Rolex & Non-Rolex purchases. read more

My experience with Polacheck's Jewelers and the whole Rolex "waitlist" process has been beyond frustrating. Customers are constantly told they're "on the list," promised callbacks, and led to believe loyalty matters but somehow the people spending more money or buying extra jewelry magically get the call first. That's not a real waitlist. That's pay-to-play. I don't care what excuses they give or what Brent, the owner, says. The reality is many customers feel strung along for months or years while watches somehow continue appearing for other buyers. Across the luxury watch world, complaints about Rolex authorized dealers prioritizing high spenders and VIP clients over regular customers are extremely common. I will never do business or spend any at this store ever again. Remember, it's all about word-of-mouth. At some point, honesty and transparency matter more than luxury branding. If there's no real list, then stop pretending there is. Just tell customers upfront that purchase history and jewelry spend determine who gets offered watches. People would respect the honesty a lot more than empty promises and never getting a callback. read more

Polachecks seriously needs to improve the way they handle their waiting list. Being on a list for years without a single phone call, update, or explanation is absolutely pathetic. What's the point of having a waiting list if customers are simply ignored? Very disappointing. read more

Polacheck's Jewelers - Front of the store. - Jewelry Near Me - Calabasas, California

Got my first luxury watch from here and Edgar was an absolute professional and made it a great experience. He was knowledgeable, kind, and very attentive. Can't imagine going to anyone else or anyone else for my future purchases. Ask for Edgar! read more

Good day folks. I wanted to write and tell you how wonderful it was for me to do a few transactions at Polacheck's. Not k Lynes their merchandise of the highest quality in the world, but the pet that work there are also of the highest quality too. Polacheck's is a world class company and the people that work there are equally as world class as the store. You can tell everything about a store by the people that work there and I would like to single out a few employees that are just super high quality humans. Let's start with Lisa. She is amazing and has made my dreams come true. Not only was she patient with me, I'm very difficult, she did it with class, patience and style. I hope to do more business with her in the future. It was nothing less than a great pleasure to work with her. Next, let's single out Edgar. Again, he is a world class human and a delight to deal with and do visit with as well. He made me comfortable made my buying experience a dream come true. Thank you Edgar, you are a prince for sure. Next I'd like to single out a classy fellow named Mark. He just couldn't have been nicer and more accommodating than can be. He was a delight as well. World class gentleman he is. Next, I'd like to say that Jacquiline was just beautiful and so comforting in helping me make my multiple purchase. She's a treasure of a woman and so delightful. In closing, I want to say what a great shopping experience it was doing my business with the staff, not all of them, but these ones I have mentioned above. You are all incredible people and Polacheck's is so lucky to have not only the best and highest quality merchandise here on the west coast, but to have such great people representing them. All of these people are great ambassadors to your store and the brand. Please let them k ow what a good job they are doing. I'm sure they'll appreciate hearing that. I'd like to also thank personally Mike. He is the liaison Manager of the area I was shopping in and want to let him know how grateful I am that he allowed me to make the purchases I did. Without his nod implying "yes", I wouldn't have been able to get everything I wanted. So Mike, I just want you to know I appreciate your generosity and grace by allowing me to complete the purchases that I made. Your approvals have not gone unrecognized nor under appreciated. It is you that helped make all my purchases happen. Thank you so much for the nod of approving my purchases. I will never forget it. And to Celeste, you too are doing a wonderful job. When I hear your voice on the other end of the line when I call, I know I'm in great hands from the beginning. Thank you Can't wait to come back and do some more shopping and look forward to seeing you all again soon. Thank you many times over for your hospitality and generosity and grace. See you soon. So, to say I highly recommend Polacheck's would be an understatement. I wouldn't go anywhere else. I strongly , highly and whatever other words that are appropriate to say, I say them. You can't go wrong here. World class store, merchandise and staff. read more

I wanted to share my experience regarding acquiring my first Rolex, the sea dweller. I am a month late on this task but from the time I initially walked in to when I received the call to come back in, every interaction was absolutely top-notch. I may have popped in one to many times but was always treated as a welcomed guest, never rushed always accommodated. They run a very tight ship! I originally was introduced with Jordyn whom is so knowledgeable about every piece its wild. In the course of my visits, I had pleasurable conversations with Edgar and Danielle. Everyone was respectful and always had time to chat. Great place and I look forward to going back soon. Marcin ! read more

Outstanding Rolex AD. I was introduced to Mike and he took great care of me. Very happy with my new watch and the experience in general. Not that I would expect less, but this a first class operation. read more

I bought a Patek Philippe here and spent a lot of money. Then I went to buy a Rolexes for myself and as a gift. I made my request three-plus months ago. The sales rep Andrew doesn't follow up or give me updates or communicate with me. As far as I can tell, I'm just a pain to deal with for him. I have no idea where I am in the process or when I'll ever hear from them again if ever. I know getting a Rolex can be a crapshoot but I don't feel like this business is on your side in the process or working hard to make it happen. The salesperson has NEVER reached out to update me, and when I follow up he makes me feel like I'm nagging him. It's not good customer service for a place people spend a lot of money at. read more

I've had nothing but exceptional experiences at Polacheck's Rolex over the past few years, thanks entirely to Mike Lyles. Mike went above and beyond to help me secure two of my dream watches - an experience that speaks volumes about his commitment to both his clients and the Polacheck's name. Mike has earned my complete trust and loyalty. I will be purchasing all future watches and jewelry exclusively from Polacheck's and will continue to refer friends, family, and colleagues without hesitation. Thank you a ton Mike. read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

I AM VERY DISAPPOINTED IN THIS STORE MY HUSBAND BOUGHT MY RING HERE FIRST ITS NOT THE BEST RING. We ended up spending over $30,000 on my ring alone. He went there as a referral from a good friend of ours and we were expecting to have a good experience. He actually wanted to upgrade my ring because it wasn't the best quality it was a SI 2.42 carat and H color we actually wanted to upgrade but then the sales rep was not really responsive and the diamonds they were trying to sell us were trying to sell us was 10-15k more than other stores we went too so we stopped asking her. THEN MY HUSBAND who has been waiting for almost 18 months to buy another watch after buying 3 watches in 1 year not including the ring. The owner Brent calls him saying he wanted to make it right because he went to WH And the SA there said we were able to do a list in that Polachecks store and said he was going to work on it went there multiple times trying watches wasting our time after almost 1 year the SA said the SA in Calabasas are not able to transfer his profile but he always had to text and call them and they were unresponsive. Brent the owner supposedly wants to make it right then calls my husband while I'm in the car with my 2 daughter with 1 newborn ranting off saying he runs $150,000,000 business and that he's wasting his time after being on the phone for only 3 minutes he even told him your never going to be happy I have so many customers and 99% are happy after over credit card dispute saying they want wire only and this is a new policy 3 years ago when he bought his watch 2 years ago with a credit card. If he really cared why would he treat my husband like if he's dirt after spending money with them a customer is a customer he sounded like he's arrogant and cocky and did not give my husband the time and the respect because he called out his SA for not responding to him. TALK ABOUT MAKING IT RIGHT IS TOTALLY FALSE!!! read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

I brought my dad's Rolex to be serviced by Polacheck's. After much frustration from poor customer service and inaccurate information that had me contacting other Rolex service centers for guidance, I voiced my concerns with one of the other employees at Polacheck's. Thankfully, she (Avery) ameliorated the situation- going above and beyond to rectify my dissatisfaction. Overall, I'm pleased with how Avery handled my complaints and I would try again with Polacheck's. read more

Today I met Mark over the phone and I cannot believe how cordial and knowledgeable he was about the Rolex brand. He treated me like I've known him for years. Mark was super easy to talk to and showed a genuine interest for my needs. This is what true customer service should be like. My wife and I will meet him in person this coming weekend to conduct some business. Thank you Mark for being humble and genuine with us. I look forward to doing business with you in the future as well. Update: We picked up my wife's birthday present today (see pic below). Mark and Douglas were both so pleasant to be around with. Both salesmen were very kind with my wife and I. We truly had a very nice experience as even the armed guards were so cordial and offered to escort us to our car as we departed the store. Overall we enjoyed getting to know a few people in there and I'm sure we will continue doing business with Polacheck's Jewelry store in the future. read more

Polacheck's Jewelers - Wifey's birthday present. - Jewelry Near Me - Calabasas, California

After all these years of visiting Polachecks, it never occurred to let everyone know what a fantastic experience it is to do business with them. While Lisa is my go-to representative, whenever I stop by to see what's new or available I'm greeted with open arms by Danielle, Andrew, Mark or any of the knowledgeable staff. This goes for both Calabasas and the new Rolex location in Topanga mall where Henry, Jennifer are eager to help. Always a great selection of fine jewelry with Lisa able to help us pick just the right piece. We'll be back to see you all soon. read more

Welcome to Polacheck's Jewelers where you can get a quick shvitz while you wait!! Looking for fine jewelry? Wanna lose a little bit of weight? Well don't look any further cause you can wait forever and sit in a sweaty sauna disguise as a retail jewelry store and sweat while you wait! My family is in fine jewelry for over 80 years... this is NOT an "atelier" what so ever and with no customer service presence. But if you're looking to lose a little bit of water weight look no further! You were at the right place! Questionable quality for certain with no customer service base You are NOT successfully pulling off anything you claim. Nice try though. Shop elsewhere don't waste your time or your money That jewelry repair guy likes to keep all the scraps of gold for himself as if they were a tip on it restaurant bill The arrogance in assuming that they can just take your gold and call it scrap when the miser misogynistic "Jewelry Repair Guy" rips you off. I would not leave one Price of Jewelry with this guy. There is something rotten in the state of polachecks Jewelers. read more

Polly's came through again. Had a disastrous service done on my 1680 red submariner and decided to chance it and send to RSC versus keep messing around with supposed Independent "experts". I begged Karla to make sure they don't replace anything and no polish. Just got the watch back and it's perfect. Absolutely untouched cosmetically but keep COSC time and everything operates as intended and newly fitted endlinks are perfect. I looked at the service papers and it seems like they communicated to Rolex excactly what my requests were. Bring your vintage stuff to Rolex and Polly's with no fear. read more

Polacheck's Jewelers - Rolex Submariner 1680 - Jewelry Near Me - Calabasas, California

We've been stopping by Polacheck's every now and then, and every visit has been a joy. Douglas always welcomed us with such kindness - honestly, he's one of the best salespeople we've ever met. Super genuine, always ready to help, and he really made the whole experience special. Edgar was also amazing and so helpful. Every time we came by, we got lucky - they always had some truly amazing pieces in stock. Each time we stopped by, we somehow left with something special, we ended up buying not just two beautiful Rolex watches for my wife, but also a new Breitling with a huge discount for myself, and the whole experience was nothing short of fantastic. We walked out smiling every time - the service here is just like visiting close friends. And now... I've ordered a GMT-Master II as well - because clearly, we just can't stay away from this place read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

Our second visit to Polacheck's Jewelers in Calabasas was a super nice experience for both my wife and I. Again, Mark greeted us at the door as we entered and offered us various refreshments/snacks. He escorted us to the back room and brought out my new Rolex. I was overwhelmingly so happy to see it in front of me as he peeled off the numerous protective stickers. Again, Mark was such a gentleman and treated my wife and I like true friends. We were made feel very welcomed and a part of the Polacheck family. There is no doubt in my mind that we will return for future purchases. Mark, if you are reading this, Cathy and I wish to thank you so much for being so cordial with us and offering us not one, but two super beautiful Rolexes. Brent is blessed to have you in the jewelry shop. Nicest wishes to you all. See you soon. read more

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Everything went well! A special thank you to Mike L. who has been a pleasure to deal with and who patiently educated my wife and myself on the watches and jewelry we're interested in. The location is perfect, amenities are great, and the staff couldn't be more accommodating. We go out of our way to make regular trips here and will absolutely refer our friends and family to do the same. We'll be back for more soon! Thank you!! read more

Polacheck's Jewelers - Rolex Datejust - Jewelry Near Me - Calabasas, California

I have to say, Polacheck's gives a true experience when looking and buying watches & jewelry! The new Topanga location is beautiful! The team ( Moustafa, Bryan & Jordy) gave me the ultimate customer experience and made me feel like a true VIP during my recent purchase. read more

Polacheck's is such a beautiful store! I recently came in to find a Mother's Day gift and couldn't decide on a single item so I ended up purchasing multiple gifts. This is a family-owned business that is dedicated to building strong relationships with their clients. The whole team is incredibly professional and patient, not once did I feel pressured into buying anything I did not want. Even if you're not a local I highly suggest you find time to check out this amazing store for all your fine jewelry (repairs, custom order, engagement, etc..) and luxury watch needs..I partnered with Charlotte & Lisa for the last couple of months and couldn't be more happy with my experience! read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

Best selection of Made in Italy Roberto Coin & Mattia Cielo. But real superstar is ANDREW D. GRISAR. I am in Italian furniture retail & I KNOW how important customer service is. Thank you very much for an amazing experience yesterday. You are the best ! read more

Polacheck's Jewelers - Jewelry Near Me - Calabasas, California

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Came in for first time after a round of golf and was immediately greeted by Douglas who showed my friend and I around. He was professional, straightforward and helped me see the pieces I was interested in. He was very personable and honest about the process. Will be visiting Polachek's for all jewelry needs. read more

I want to start by saying, I rarely write reviews, but when I do, its always well deserved. A special thank you to Andrew who is amazing, who got me my dream watch. The experience at Polachecks is first class and you feel extremely valued. A thank you goes out to Edgar too who was a joy to work with. I will not shop anywhere else for my future watches. Thank you!! read more

We walked in yesterday and there was a really rude guy up front , since we bought our first Rolex at this location without waiting and they had it in stock we went to see if they have the new one that now we're interested to purchase. He laughed and said get the one with brilliant it is good for start..... listen you didn't even bother your self to check our account to see how many Rolexes we bought from calabasas and topanga location then open your mouth, second of all even if it was our first purchase you are not on any position to make fun of anybody.... You get pay to do your job. Which unfortunately you're so bad at sales position hopefully the owner see my message since I know the family I'm sure they don't like this poor service from their sales persons. Just so you know this happened at calabasas location, I bought my lady date just from a wonderful sales person at topanga chief , and since we are not happy with calabasas he promised to take care of my brother for his second Rolex . read more

Stopped by recently while in the area and was helped by Douglas. He was friendly, knowledgeable and genuinely enjoyable to talk to. Appreciated how he took the time to get to know me and made the visit feel personal and not just transactional. I also had a positive experience with Karla in the service department not long ago so it was nice to see the level of care throughout the store. Really looking forward to visiting again. read more

Had an awesome experience with Lisa. She made buying my first watch a fun and memorable process, no pressure, super knowledgeable, and genuinely friendly. I never felt rushed, and she took the time to walk me through everything. If you're looking for a luxury watch, I can't recommend Lisa enough. She turned what some stores make a stressful and pressured experience into something I'll always remember. I'll definitely be back to grow the collection! read more

Great experience buying jewelry and watches here. Jacqueline is my go to sales person. She is professional and extremely knowledgeable when it comes to jewelry and watches (especially Rolex) Brian is the Breitling expert and taught me so much about the brand, their history and uniqueness of the watches themselves. read more

Polacheck's, and especially Jacqueline, makes buying luxury watches and jewelry a unique experience, not just a shopping trip. Be warned, the experience is addicting! All the folks at Polacheck's are a pleasure to work with, and Jacqueline in particular made me want to keep coming back. I've visited many high-end jewelry stores and Rolex authorized dealers in dozens of places around the world. None of them come close to the experience I've consistently had with Jacqueline at Polacheck's. I've now bought more watches and high end designer jewelry pieces here than I care to admit, but I've never found buying anything as fun and exciting. It's not just a shop, but a place where you build relationships with the people operating it. Many luxury establishments have a habit of making customers feel uncomfortable, unwelcome, or like one doesn't belong. Polacheck's is the opposite. It's hard to describe, but it ends up feeling like an exclusive club house with regulars who often pop in just to say hi to the folks who work there, or to see what new exclusive piece might show up in the display. Polacheck's also has a great reputation with the luxury brands, which means they often have a steady supply of new and rare pieces, which is essential if you're on the hunt for a particular or rare watch. Unlike many Rolex authorized dealers, their shelves are not empty. I couldn't recommend this store enough, and definitely ask for Jacqueline for a truly fantastic experience. I definitely became a life-long repeat customer after my first experience, and you will be too. read more

You never know what kind of service you will get at a high end jewelry and watch boutique but from the first time I walked I was greeted with respect and the service has been unbelievable ever since. Atlee, was knowledgeable, friendly and genuine. I went in looking at a Rolex and was never pressured to buy anything I didn't want to buy. I have since purchased my first Rolex and am looking at some more non Rolex pieces to purchase. Thank you for a wonderful experience! read more

After my recent experience at Polacheck's Jewelers in Calabasas, I felt compelled to write this review. For quite a while, I had been looking for a particular luxury watch to give my daughter for her upcoming graduation from law school. A few months ago, I had stopped by Polacheck's as I was not having any luck with another local AD. Thankfully, when I visited Polacheck's I spoke with one of their sales professionals by the name of Danielle. Immediately, I could sense the difference between the other AD and Polacheck's. Whereas the other AD seemed disinterested and unhelpful, Danielle was professional, attentive, very helpful and interested in earning my business. I was thrilled when Danielle recently contacted me with the news that she had located the piece for which I had been searching for many months. Picking up the watch at Polacheck's Jewelers was a pleasant experience, as well. The entire staff were professional and welcoming and the array of stunning jewelry and timepieces they offer is impressive, to say the least. That said, Danielle made all the difference throughout the entire process. I would give Polacheck's Jewelers in the Calabasas Commons, and particularly their outstanding sales professional Danielle, my highest endorsement. read more

I had a great pleasure of dealing with Aram Vanerian. I can truly say that he is a genuine and sincere person. He is very articulate and a highly knowledgeable Sales Professional. He listens to his clients with keen interest and goes above and beyond with his service. I truly appreciate Aram's expertise and look forward to purchasing more items from him. read more

Beyond grateful for my first time visiting Polacheck's Jewelers. I got the pleasure of meeting The Mr. Brent Polacheck and worked with Douglas Gordon to purchase a beautiful Rolex Submariner Date. Douglass is a great gentleman to work with and truly took the time to get to know me. I 1000% recommend visiting Polacheck's Jewelers in the Calabasas Commons to all family and friends for exceptional service and beautiful jewelry. read more

Was there to fit a new watch for my wife. Douglas was great! Very professional and patient. I will recommend to my friends.

Just had the pleasure of speaking with Douglas over the phone. I can honestly say, he is one of the most well spoken and true individuals I have ever had the pleasure of speaking with. Regardless of the amount being spent, I knew Douglas would truly care about my wishes and ensure I was taken care of. Absolute pleasure with him, and Polacheck's is very luck to have Douglas on their team read more

I went there to look at some watches and do a little browsing. Immediately one of the sales professionals, Douglas, greeted me. I explained my position and had told him that I wasn't really ready to buy anything yet and was maybe more interested in the history and just the hobby of watch collecting. He was phenomenal throughout the whole experience. He gave me a tour of the store and walked me through the history of not just the founder but Rolex as well. He had showed me several pieces and explained the whole process of creating and designing each time piece we chatted for almost an hour and he had made my whole experience incredibly enjoyable. read more

I've been a customer for years, and since I'm in the area I'll stop by from time to time Last week I stopped in, and the salesperson was a young knowledgeable and respectful gentleman named Michael helped me pick out a beautiful watch for wonderful wife of 40 years in less then 2 weeks. The service is out of this world as well as the jewelry .Obviously my wife loves the watch, and we're patiently waiting for mine lol. Thanks guys see you soon. I always recommend Polachecks. read more

Building a great relationship with an AD is rather difficult in todays Rolex world. But Polachecks has been absolutely stellar, from the moment I first walked in a little over a year ago. Not only do they have an amazing and friendly staff, but they truly take care of you like family. It isn't easy obtaining Rolex Pieces. But if you genuinely want to build your relationship here, they make it very easy. Show them loyalty, show them that you're a true long term client, and they show you so much more. Brent, your team continuously raises the bar. Absolutely in love with my newest addition, but also I always feel like I'm Visiting family when I walk in. Looking forward to continuing this long term relationship with Mike and the whole team Polachecks. read more

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I went in to Polacheck's and met with Douglas. He was extremely professional, understanding, and helpful, answering any and all questions I had, showing me various watches. We had a great conversation about the engineering behind the watches and about family. I would not hesitate to come and meet with Douglas for your next purchase. read more

Danielle was such a blessing to work with. She was so kind and helped me get my husbands dream watch for his 40th birthday!!! I can't thank her enough!!! read more