Cael, Julie and Misha are absolutely terrific. I have been to your store several times, since I…read morebecame a Le Creuset fan. I am so fascinated with my new cookware and gadgets. My husband says the food tastes so much better. I tend to agree with him. Your store is immaculate. Everybody is friendly, knowledgeable and patient. I love the location. We live about 45 minutes away, but it's worth the drive. Your sales are great.

I used to love this store! Great deals and usually great staff but it's hit and miss. The first few…read moretimes I was here there was a wonderful salesperson who was very personable and helpful. I went there today and I feel like one of the salespeople was questioning whether or not my clearance item came From the clearance section. I had inquired as to why the same items were in the regular section and she had explained the clearance was seconds quality etc. I said ok and I got a couple of items from the clearance section but upon checking out the salesperson questioned whether one of my items came from clearance because she stated that there's supposed to be a mark on the lid and the bottom part and mine only had the mark on the lid. For a minute there I thought she was going to not let me purchase it as she seemed skeptical and accusatory. Well to that sales lady if you see this review- after I got home and removed the price tag stickers so I could wash them- the mark was under the sticker. I don't not plan to return to this store anytime soon. I'd rather buy online and avoid the hit or miss nice or not nice staff.

Thank you, coming back the costumer service amazing they help to get my first professional chef…read moreknife

They have everything! And the guys behind the counter are super super helpful!!! Great kitchen…read moresupplies and reasonably priced knife sharpening. Highly recommend just going to browse.

This is a Pizza Section & Customer Service review…read more I looked @ Chef's Toys online for a # can rack. It had a Cambro product that fit my needs so dropped into the local store to see if they carried or could at least order. I asked a sales clerk about it, showed him the website with model number, but he wasn't sure if it would be available. He asked for my name and number to follow up so I gave him a business card. I have a hard time believing he NEVER called me back. I think CR does have a lot of products and it is fun to see all the toys we chefs like to play with. And yet as far as pizza is concerned I've been underwhelmed by their offerings for variety and depth. Now that's understandable. Not calling someone back is not understandable and on the verge of unforgivable. Of course it happens, but makes for such a poor reputation that why would you go back.

DJ and Elizabeth are such kind and knowledgeable. DJ really knows his stuff. I came in looking…read moregreat for some knives for my husband. His recommendations were greatly appreciated by my husband. Thank you DJ!

Warranty Experience with Chef's Toys and Mulberry Technology…read moreInitial Purchase and Expectations In 2023, we invested a total of $26,472.61, which included taxes and two warranty insurance plans, for a 3-door KINTORA refrigerator and a 2-door KINTORA freezer. Our initial experience was smooth and hassle-free, largely thanks to our salesperson, Estaban Aguirre. Unfortunately, we later discovered that Estaban was no longer with the company. The Issue Arises On March 6, 2026, the hinge of our 3-door KINTORA refrigerator broke, rendering the refrigerator unusable. Since we had purchased a warranty, we immediately reached out to Estaban for assistance, only to learn from Raul Flores that Estaban was no longer employed with Chef's Toys. Raul provided us with contact information for Mulberry Technology, who was supposed to handle our warranty claims. Challenges with the Warranty Process This marked the beginning of a frustrating ordeal. It quickly became apparent that Chef's Toys was not well-acquainted with Mulberry Technology. Raul initially gave us an incorrect contact number for starting our claim. He directed us to Joshua Wohl at Mulberry, who, while not involved in claims processing, was helpful enough to connect us with the appropriate department--after we had already experienced several unhelpful responses from Raul. After sending our purchase order to Karime, our contact at Mulberry, we learned that Chef's Toys had never registered our protection plan with Mulberry or transferred the necessary funds for our warranty. We attempted to follow up with Raul but received no response until we escalated our concerns to Chef's Toys' corporate office. Unfortunately, reaching out to their main line at 714-662-2433 during business hours of M-F between 9am-5pm only led to a voicemail, and our emails through their website also went unanswered. This is TERRIBLE! Resolution and Lingering Frustrations Eventually, Raul from Chef's Toys responded and offered a courtesy repair for our refrigerator door but informed us that our remaining warranty coverage would not be honored. This was frustrating, as we had already paid for the warranty. During this period, on March 25, the Health Department visited and deducted points from our inspection due to the non-functional equipment. We promptly notified Raul about the urgency, as another inspection was scheduled for April 6. Fortunately, the Health Department accepted our communication with Raul and a photo of the completed repair as proof. The entire process--from the breakdown on March 6 to the repair on April 6--took a full month. This delay was disappointing, especially given that waiting for a part should not have justified such a lengthy timeline; someone could have delivered the part to expedite the repair.

2.21.26 Hubby looking for a knife, I'm looking for a sharpening tool…read more It's a smaller scale store but I can easily spend at least an hour roaming the aisles. I love to cook & I see all the possibilities of the items to make life easier or more efficient here. My santoku is starting to become dull & needs sharpening. I couldn't my favorite chef 's knife (the whole knife block cannot be found!) Hubby found a chefs knife & he got me the sharpener. I told him I wanted to get the stone/honing block but he opted for the metal kind. The staff are super helpful & answered our questions. There so many "toys" I wanted to buy but I must resist the urge to amass more "clutter" (that's what Hubby calls it, but he reaps the benefit when he eats what I cook). I still need a dumpling rolling pin, but they only have standard types at this location. Aisles are fairly spacious & inventory appears well stocked, neatly arranged & sorted. Prices are fair & marked accordingly. It has its own designated free parking lot. Good shopping trip, met our goals.

I've been shopping here for the last two years and I always have the best time in this shop!…read moreJennifer is wonderful and always there to help and offer amazing suggestions. I would buy anything from this lady! My bride and me recently bought an original Alice Ford from Jennifer which is absolutely stunning in our home. Emily Joubert is a must stop for anybody visiting the Mart. P.S. don't forget to say hello to Bunny, the sweetest golden!

A most satisfying store - such a pleasant experience to browse in this beautifully curated…read morecollection of home decor, gifts, and French finds. From cute notecards to lovely jewelry to baby clothes ... a large selection that complements each other without feeling too crowded. I walked out with some beautiful jewelry and jewelry travel roll up. Unplanned purchases today as the experience was just too lovely not to be celebrated with some purchases. A purchase is about the feeling while shopping - it will infuse the item with meaning and memories even before you first wear it/lay it out/ gift it - as much as the item being purchsed. A bonus of the store visit today was walking away inspired - inspired to go home and "fluff" my own home Great stafff. Shout out to Jackie and Meg. Meg is a talented photographer with a love for interiors. Emily Joubert store is a new addition to the country mart. The owner of the store has a few other ones in the Bay Area.

Could not be more grateful for the Fireside family…read more From the moment we walked into Armen's beautifully appointed showroom to the time of our order, we knew we were in great hands. Love the convenient location and family-owned pride - far more than the corporate dealerships we shopped prior. If only everyone else was this genuinely attentive, well-stocked and knowledgeable.

Ordered a Miele dryer from Fireside BBQ. It was an efficient, seamless and painless experience. No…read morenonsense. Dryer was in stock. Delivery was scheduled for two days later. They use an experienced and thoughtful delivery and install provider that was in and out in less than 20 minutes. Very professional. Staff was knowledgeable and remembered me when I called to confirm delivery. Highly recommend this honest and efficient business

We are happy to have such a good restaurant supply in Lancaster. Good supply with very reasonable…read moreprices. We will be trying AV Restaurant Supply first in the future for quality kitchen supplies and equipment for less than you may pay for junk at Wal Mart if they even have your item. I found metal egg rings not available anywhere else, and every size of food service tray. We will be shopping soon for a commercial quality (keeping plastic out of our coffee) coffee maker which they have.

Bought couple of pans and utensils, very good prices very nice customer service!!! I'll be back!!!read more

I have bought most of my new appliances with them and now I'm starting on my mom's house. Everyone…read moreI have worked with is knowledgeable and help me figure out exactly what I need. They are no pressure sales. They explain the manufacture warranty very well. Their delivery guys are also amazing, punctual, polite always explain and clean everything up.

This is my opinion and my Experience with this company. BUYER BEWARE…read moreI've been a customer of this organization for 30+ years bought a lot of equipment. This last purchase was horrible. The worst experience I've ever had. took a month to get the product and then when I got it part of it didn't fit and they wouldn't take it back without restocking charge it was not my fault. I was never given the information requested .there's a person that runs the place and he is really into restock charges. Everything that went wrong was the customer's fault .They will lose thousands of dollars on future purchases to save a dollar. not smart.biz