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3 years ago
I recently went for lunch at the café and found the whole experience horrendous, had to wait an hour for food, tables were dirty, floor was dirty, management did not have a clue what they were doing I will not be going there again read more
Dowding Way
The Fountain Retail Park Unit 4 Navan Road
The Fountain Retail Park
Tunbridge Wells TN2 3FB
United Kingdom
01892 544713
Call Now
Visit Website
https://www.marksandspencer.com
Hours
What time does Marks and Spencer open?
Marks and Spencer opens at 8:00 AM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Marks and Spencer opens at 10:00 AM on Sunday.
What time does Marks and Spencer close?
Marks and Spencer closes at 8:00 PM on Monday, Tuesday, Wednesday, Thursday, Friday and Saturday.Marks and Spencer closes at 4:00 PM on Sunday.
Mon-Sat 8:00 AM - 8:00 PMSun 10:00 AM - 4:00 PM
Does Marks and Spencer have parking?
Yes, Marks and Spencer has parking options.
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I must apologise to John Lewis, I was young and naive and hopefully I have grown since my last…read morereview. Having experienced some near horrendous customer service from other home stores over the last year (cough Ikea cough shameonyou). I have to say how pleasantly surprised I was by John Lewis' fantastic response to my broken television catastrophe (I was right in the middle of a modern family box set marathon, catastrophe is an understatement). I did not have the receipt and had lost all faith in the decency of human beings when I took my tv to the Tunbridge Wells store I had purchased it from less than two months before. I explained that the tv had already been taken away to be 'fixed' and returned to me still broken by Sony's repair team (cough Sony shameonyou). They said they would try to find the item number for me on their system even though I didn't have the receipt and gave me a voucher for a free tea and cake to use whilst I waited in their in store cafe. Note my pleasant surprise that since my last review they also now provide soya milk. After I enjoyed my tea I went back over to the customer service desk where they informed me that from the item number they could see that the tv was only received by them in store two months ago and so it could not be more than two months since I purchased it and that they would send it away to be fixed, in the interim providing me with a free replacement tv. A week later I returned to collect my now fixed tv and was a very happy bunny. An important lesson many other big chain stores would do well to remember, never underestimate the power of good customer service.
Their customer support is so good that I will never purchase an electrical or large homeware item…read morefrom anywhere else. ~TV replaced, no quibble. Washing machine fixed, no problem. Love 'em.
This place is absolutely massive. Sells clothing by makes such as FCUK, Elle, etc. It also has a…read morelarge range of Homeware like plates, cutlery and that sort of thing, a large range of fragrances and perfumes, bed linen, toys, and lingerie. It is a very spacious store with the main walkways being very wide and large enough for trolleys passing as one entrance to the store is straight from the Sainsburys next door. There is a restaurant upstairs which has a good selection of snacks at a fair price, and also a small beauty parlour next to it.
Choices choices choices. Lovely choice in clothes, make up and bags. Oooo I love my bags…read moreLove the Yankee candles to.
Yawn. The usual identikit-town retailers rule the roost here. You could be anywhere in the UK I'm…read moreafraid. I'm not saying the town is a worse place for it - heaven knows where we'd be without a Maccy D outlet and fifteen mobile phone shops, but it's a rich irony in a town that HAS A BEAUTIFUL GEORGIAN PEDESTRIANISED PRECINCT AND AN OLD HIGH STREET FULL OF INTERESTING, INDEPENDENT RETAILERS that the masses go here instead. You don't know what you've got 'til you lose it.... That I've given the place one star at all is in recognition of the fantastic red outfits the poor Westfield staff have to wear. I'll have a pint of what the clothes designer was on!!! They are BRIGHT RED. Unbelievably crazy choice chaps!!!!
I can imagine this shopping centre will be packed with Xmas shoppers this and every year. This…read morecentre is owned by a company called Westfield who own many centres throughout the UK. The company even have their own credit card! It is possible to get clothes, food and a cafe here.
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This is on par with Brightons Laines. It has an old style feel about it. The shopping experience…read morethat will satify all ages and sex.
The Pantiles is a lovely historic part of Tunbridge Wells, home to the Chalybeate Springs that you…read morecan still drink the water from today. There are antique shops, coffee shops and a few pubs down here as well which makes it a nice mix of old and new. The whole of the Pantiles is pedestrianised so great for kids to run around and there is a lovely toy shop called The Secret Toy Shop. The Pantiles is close to the lower common which is a nice walk.
One of two things has happened, either M&S has become trendy again or I have reached that…read moreinevitable age where I consider M&S trendy? I'm not saying I've suddenly developed a liking for floral nightgowns, (although I did recently purchase a petticoat), but I have discovered an amazingly wide range of fashionable, youthful, on trend items in their lingerie and shoe departments. Quite possibly my slight obsession with Dannii Minogue was responsible for luring me in, the power of advertising, but I can say with conviction I have definitely been back on several occasions.
Think Honor Blackman, think Young Mr Grace, think Hoopers................read more
There used to be a shop in Brighton called Hannington's that was almost exactly the same as…read moreHooper's. Alas that became a victim of the redevelopment of that part of Brighton so if you're looking for a department store in Sussex then you can't do much better than head to Tunbridge Wells and visit Hoopers. It has everything you would expect in a department store including a well stocked Kitchen and glass department and a fine soft-furnishings department. The hooper's cafe is a good place to go for tea, coffee and a range of cakes or for lunch with sandwiches, jacket potatoes as well as a range of hot meals, all at reasonable prices. It is also fully licensed. It also has a great men's department, although this is outside the main building to the left in a little arcade, and the prices there seem a little higher than in the main store.
This store is like Nordstrom or Macy 's in U.S. I bought makeup from Charlotte Tillbury. The sales…read morewoman was very helpful and patience with me. I will go back and buy more from her. I also love the home department on the top floor.
The problem with Fenwick's is it's layout. Everything seems fairly jumbled up and slightly…read moreuninspiring. The layout reminds me a little of Primark although without the bargain prices. There is a good range of stuff but it does seem slightly expensive. Don't bother with the cafe, go to cafe nero's next door for a much better coffee.
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Quality/Quantity - Upscale department store. I am sure it will be hard to compete against…read more Lots of expensive upscale brand names, many I am not familiar with. But also many "American" brands. See their website for all they sell. Atmosphere - Open 7 days a week from 10am to 8pm and on Sundays from 11:30am to 6pm. Good size department store, almost like a maze...? Not sure if it is due to an older building or done intentionally to make you walk the entire store (think Ikea). Or it could have just been me since they have a bar here and I got confused/lost my sense of direction... Service - Okay. I am always in favor of businesses with bars. My wife shops and I drink. And she can bring her bags to me to watch so she doesn't have to carry them; win/win! Price - 4 to 7 pounds a beer at the bar; reasonably priced for an upscale department store. I did ask what my wife bought, but honestly I prefer not to know. :) Owner Comment - Congrats on your success since 2003 with your 8+ locations and 9+ restaurants/bars.
Harvey Nichols in Knightsbridge remains a quintessential destination for luxury shopping in London…read more Situated just steps from Harrods, this iconic department store offers a curated selection of high-end fashion, beauty, and gourmet products across its multi-level space.
No trip to England is not worthy of a visit to at least one Marks & Spencer…read more If you are an American and unfamiliar with M&S, just think of it as the Trader Joe's of America when it comes to food M&S Foods sells all M&S brands. The biscuits (especially the shortbread) are not to be missed and you should save room in your suitcases. M&S (regular) it is like a department store. Great quality clothing for great prices. If you are traveling to England during your birthday month, make sure to sign up for the Marks & Spencer loyalty card and you will get a sweet treat or grapes free for your birthday. These are located all over the country and all over London. If you go during any holidays, it's even better.
I love the fact that this store has cashew butter in a glass jar. Amazing flavor & they get 5 out…read moreof 5 in my book just for that! I have to scour the planet for this stuff! They need to have better selection of protein bars. Decent price & helpful staff.
The new food hall should have been a great idea but sadly design and stocking faults have put me…read moreoff from my first visit. Too many stalls/food displays near the entrance meant people are pushing and shoving to get into the store itself. On a Saturday morning, a shocking amount of food in the veg section was completely empty. Staff appear so frustrated that they are literally shouting at the top of their voices to direct people around the store and to the tills. Not a nice experience. I heard a few people say they prefer shopping at Waitrose - I think I might count myself in that group too. Maybe it's just teething problems - but sadly I really didn't enjoy my shopping experience after the store has been shut for 7 months
Although small and a bit mumsey, this little branch of M&S has served me well when I venture in for…read morea few bits and pieces. As my fellow Brixtonite Glenn M has noted, it is a rather limited in some departments, specifically the clothing and my personal area of interest, ladies smalls (aka lingerie,) but, that said, it don't do too badly in it food and wine selections which almost makes up for it. One of the more dangerous items of food sold here, is the all butter apple turnover. Oh my my my! I'm sure these babies are about 1000 calories each but they are so good! Please note that I take no responsibility for those of you who go out, try them, and consequently form and addition. Not my fault!
I remember when I was at school and Kingston had undergone its transformation and the store first…read moreopened. There was a time the store would have had a 5 star rating. Now I give it a three star rating as its still better than many other places but not what it used to be due to inconsistencies. I always buy electricals from here as large domestic appliances come with an automatic two year guarantee and televisions with a five year guarantee. Due to challenging circumstances in the space of over six weeks have had to purchase a Bosch washing machine, Sony TV and Bosch dishwasher. The washing machine salesman was excellent, managed to match the Bentalls offer (the other large department store in Kingston) and all was done. The TV was a hassle because I spoke to three people and none had the authorization to take payment over the phone so I had to go into the store, wait for an available salesperson just to make payment as I knew what I wanted and then wait for ages to collect the TV. Previously could phone up, place the order and then just go to collect it as it would be ready. Most recently ordered a dishwasher, the salesman was happy to match the Bentalls offer but then he couldn't process this through the till and so he asked an older grumpy looking colleague who then asked the department manager who said no. I was disappointed because the salesman had agreed and it was only because he seemed inexperienced that he didn't know how to process the discount through the till so the transaction cost me an extra 45 pounds unnecessarily. Its only because I like the idea of the profits being shared amongst the workers of the John Lewis Partnership that I placed the order otherwise would have gone back to Bentalls. When I queried that a few weeks earlier the salesman had matched their offer he just said "you were lucky", I thought no you agreed to it too its just didn't know how to process it through the till. The delivery service is first class with all delivery drivers cheerful, polite and helpful.
Lifts a bit confusing to the restaurant. We use one from riverside walk to floor 1r for "the place…read moreto eat". Named this as it is this. U can look over river from table. Leather sofas or normal seating. Bit expensive but my partners paying. :) Fresh soup, fish, crepes and good coffee n cakes. Loads more too. And nice big shop to drag your partner into after and show dresses and handbags too.
Yes it's M&S and yes it's M&S prices but the one thing that makes me happy right now is not the…read morefood and the quality of there product but the fact there is a changing room for babies. Yes, as a guy I rarely know which places are for feeding and changing outside if mother care but this place had come to my rescue. Just to let everyone know the baby changing rooms are on the top floor and don't forget to wash your hands!
Marks and sparks is still going strong with customers and this is probably due to the high quality…read moreand image they have established over the years. The food range is particularly good quality, the prices are above standard but you really do know you are eating something that has been prepared and cooked in optimum conditions. The carrot and walnut cake is my favourite. It costs justs over £2.50 for a small/medium cake which serves about 4 people but it is definatly worth every penny. Their biscuit collections are also very good and the cookies are definatly better quality than what you would get from your local supermarket. Marks and Spencers don't really have many sales but then again everyone knows the quality so will always pay the asking price all year round.
This is a comparatively small M&S compared to others, but it draws in a lot of customers so they…read moremust be doing something right. I come here primarily to shop for food which is good quality if slightly more expensive than other supermarket brands. However you get what you pay for and if their free range oakham chicken is anything to go by, I'm happy to pay slightly more for better tasting food and knowing how and where my food is being sourced. Whenever I'm in here I can never leave without buying some sort of dessert. The chocolate mousse profiterole dessert they sold at xmas was pure heavenly indulgence - my mouth waters just thinking about it! Overall I'm still glad this place is still here. You can get good quality jumpers and tops for your parents/grandparents and good quality baby clothes too.
This is rather a small branch with a frustrating lack of options…read more I know the laydees love the shoes, but to have a load of women's shoes and not a single pair of men's is a bit annoying and poorly thought out I reckon (especially when I was having a leaky shoe emergency at the time!). At least they sell socks. Got the feeling this wasn't the only stock they were lacking too.
Good ole M & S. This branch has been there forever…read more Access either from the high street or Whitgift shopping centre. Tthe usual womens, kids mens, home wear, food and a restaurant area also spread across 3 floors so actually a rather big Marks. Can get busy in here as a very British fav. shop. Assistants are generally polite and very helpful. Bra fitting = best to get an appointment though as always pretty busy especially at the weekends. Can do order and collect there to save time. Christmas eve morning opens very early but be aware regardless of how early, it will always be busy at that time.
I found this location to be very chilly. No the staff were not cold, the store itself was…read moreFREEZING!! It made shopping very difficult on the lower level. There are 3 levels I believe. Woman's clothing on the ground level, food and such on the middle level and on the top floor I couldn't tell you. The store is well organized and it's easy to find things. While shopping if you think of using the facilities, think again. There's always a crazy line up for the toilets and as always at Marks, there's always one or more toilet that's broken. The food hall is the best part of the store as far as I'm concerned. They have a huge selection of ready to eat meals, biscuits, wines and veg. I could literally spend all day up there looking at all they have to offer. Check it out!
I order through House of Fraser website some Dior products and paid £9.99 next day delivery…read more I received a ripped package,poorly taped back with the actual products taken out of their packaging and the empty boxes just left in there. Customer service won't do nothing about it. Thieves and scammers,please don't waste your money!
I did not get my order and they refuse to cancel it and give my money back!!! They put the bots on…read morechat and they always reply the same things! AVOID, STAY AWAY!! SCAMMERS!!
What a nice bougie bar in Harrods. Well, it's Harrods. Ambience was on point with muted lighting,…read moredeep reds and vibe. Drinks are in the menu. Wife and I sat at the bar and were well taken care of by the staff. There is a food menu too and folks were sat at tables. Expect to pay some quid here. Drinks were well made and somewhat unique. Highly recommended while spending some time At Harrods!
The best experience! Randomly found Baccarat on the way to the bathroom at Harrods and I was so…read morehappy I did. The ambiance was so cute and overall private so I was happy about that. We ordered two drinks and they provided nuts to snack on, drinks were priced as they would be and the presentation was impressive. I did lose something there and the next day called and they actually had it, which was so amazing so def. A place to come back toooo! Soon!
excellent for a quick shop. 30p for 1hr parking. It has its…read moreown cafe. Its never too busy and the staff are friendly. Look out for the reduced section opposite the meat. It has a fishmonger, butcher counter and a deli counter, so perfect if you need any advice. Don't forget to get your free coffee with your waitrose caard