Had our Toyota serviced here multiple times and Victor Nesbit has never let us down. He's had to…read moredeal with the most stingy and frustrating warranty company on our behalf, always achieving full customer satisfaction. There is not a stone he would leave unturned to satisfy the needs of the customer. If this type of commitment to his customer relationships isn't convincing enough for praise, then his genuine character and friendly demeanor should say it all. He makes that corporate Toyota dealership feel like a small town shop after you get to know him. It only took working with him once for him to remember us and greet us like old friends the next time we came in months later. Give this man a raise!

My boyfriend and I were looking at a used Prius at this location and were NOT happy with the…read moreexperience. The salesperson was very nice and pleasant but we could tell that he was somewhat new in the position and couldn't give as much information about the history of the care as we'd like. Perhaps the MOST disappointing part of the visit was the supervisor. He was sent over to us after we were concerned with the tightness of the steering wheel (we were told that's how new steering wheels work and you had to "break them in"--fun fact, not how steering wheels work. The supervisor dismissed our concerns and essentially said that he would sell the car to someone either way so we could either take it or leave it. My boyfriend works on cars and was patronized when he explained why a tight and just replaced steering wheel is concerning. We were very disappointed by this encounter. It is very bad business and ethically problematic when a dealership is not transparent or open to essential questions about the stability and integrity of power steering.

We HAPPILY purchased from Cross Creek Subaru in Fayetteville and are super happy with our purchase…read more18 months in! The process was simple! The price they gave us was the out the door price and car was exactly delivered as pictured. We loved the simplicity of the whole process, no games, great pricing from the start and free delivery to our home! We gave the necessary information over the phone/email to Cross Creek and the two veterans who delivered our car brought the paperwork for us to sign with them. The vets even wanted to show us some of their favorite features of the car which was adorable! We would recommend anyone who is in the market for a Subaru reach out to Cross Creek Subaru in Fayetteville as we sincerely enjoyed working with them. We live 2+ hours away and were able to complete the whole purchase from our home. I would not hesitate to buy from them again or recommend them to friends/family.

Horrible , we were dropping off my car for no ac so we drove in 95 degree weather for two hours ,…read morethey told us to drop off my car Sunday before we have it serviced on Monday . We live an hour from it and took us a couple hours to get everything prepared. We leave get there , and every gate was locked no one answered the phones and we looked around and called 20 times , left voicemails and nothing we heard nothing . Whoever the lady was that told us to do drop it off doesn't know what she is doing this is just embarrassing .

Chad Huggins is an all star! He does it all from answering phones to dealing with warranty…read morecompanies and everything in between! I came in to get a simple oil change and left with my leaking windshield washer pump replaced under warranty and the oil change of course. Could not be happier with my service experience. UPDATE......After returning home I realized that the service department left out a bolt, a washer and most importantly damaged the paint on my fender. My warranty company wanted me to use their in network service center and pay a $150 deductible for the initial washer pump repair. I asked if I took it to my local BMW dealer how would that work and they explained that I would need to pay a $350 deductible for the same repair. This seemed like the best solution as I had complete confidence in the BMW dealership to do the job correctly. Boy was I wrong, I regret ever going to Valley World BMW and will never go back for service again. I can certainly understand why they have a 2.5 rating on Yelp. This review won't help their score, that is for sure. I do not live in the area so I asked them to fix the paint, install the correct white rivets (I confirmed with Chad Huggins at least twice that he had white rivets prior to doing my repair) and install the missing bolt and missing washer? Who leaves off a bolt and a washer? I'll tell you either someone who doesn't care or is spread so thin that he is rushing to get to the next service customer. I had asked for a set of front mats for my trouble to come all the way back to the dealership and was told "no we are NOT doing that for you, we will just top of your fuel". They replaced the rivets, missing bolt and washer but took ZERO responsibility for damaging the paint on my fender. What a complete service disaster. You have been warned, I will return to BMW of Southpoint for future service even though it is much further away. On a side note, if you are a dealership and need to hire a service manager I highly recommend Chad Huggins as he is professional, compassionate and very communicative. Please help him get a new job and help him get off this sinking ship.

ERIC THOMPSON and JAY WYATT needs to be aware of this. I brought my vehicle to Valley Auto BMW of…read moreFayetteville for a diagnostic because I have an extended warranty and wanted to determine which repairs would be covered based on the existing faults. My goal was to have the warranty company cover part of the repairs while I also considered trading in the vehicle for a larger third-row SUV. After work, I met with a sales representative named Ashgin, who was assisting me with the trade-in process. While I was in the middle of working with her, a man named Nick, who identified himself as a manager, aggressively approached me in the parking lot. I had never met him before, yet he immediately demanded payment for a diagnostic fee, interrupting an active sales discussion. Without any professionalism or customer service, he abruptly took the vehicle keys from Ashgin and told me I would not be purchasing any vehicle from them. His behavior was rude, disrespectful, and completely uncalled for. As a Black professional arriving directly from work, dressed in business casual, I found his treatment offensive and discriminatory. No customer should ever be approached in such a hostile and demeaning manner. The entire encounter felt racially motivated and extremely uncomfortable. Because of Nick's conduct alone, I am giving this dealership a poor rating. I strongly advise others to take their business elsewhere. Customer service, professionalism, and respect are clearly lacking at this location. I will make sure I let my huge social media platform aware of this place.

Friendly and helpful staff. No pressure sales, they listen to what you want and try their best to…read moreaccommodate you.

This is an awesome dealership. No pressure and very friendly staff. Cory was such a big help to my…read morewife and I by keeping us well informed and truly looking out for our best interest. He truly helped me identify the quality of the 2014 Honda Civic right off the bat by his knowledgeable tips when test driving the vehicle. I will for sure be recommending this dealership to anyone I know that is looking for a car. They use a third party shop to do a inspection of the vehicle for you as well as ensure it's up on its maintenance etc. They provide professional and friendly service.

I've brought my car here for 4-5 years and the service department has been amazing. Everyone has…read morebeen friendly, they provide a shuttle service which is accommodating, and their waiting area is well kept. Their inspections now include audio and video from their certified tech's recommendations. Which shows the cost per service, total, and can easily be approved or denied from your phone.

This a copy of the email I sent to valley vw. I am waiting…read morefor a reply. Just to let you know,I took my vehicle to a mechanic my brother-inlaw recommended.  He looked at the car and determined that problem DID NOT lie in the key barrel or ignition ,but that the micro switch your shop installed was improperly adjusted. He also checked under the hood put in a bushing that was missing. I can only draw one of two conclusions from this. 1. Your staff made a mistake through sloppy work and refused to admit it. Or 2 . It was done purposely to upsell a part I did not need. Either way it does speak to competence in either scenario Your mistake cost me $162.50 to rectify. The right thing to do ,since you claim to want to make it right. Would be to re-imburse me for my time and money. While im highly doubtful this will happen i will be sending this email to volkwagons corporate office and of a review my adventure with both you and Eric at valley volkswagon. Needles to say you can expect no return business from me. Sincerly, Preston Houser

I don't think I can even explain the amount of frustration that Lafayette Ford has caused. They…read morehad my truck for 67 days and never diagnosed the cause of a parasitic draw. I contacted the Ford customer service center to resolve my issue and the service managers solution was to have us come pickup the vehicle. The manager wouldn't speak to me or return a call even with Ford calling them directly. I wouldn't be so upset except, instead of being honest "we didn't fix it" they put on the paperwork that it mysteriously disappeared on its own (not exactly in those words). So it has been in my possession for 30 hours sitting in the driveway and it's being towed again because the draw drained the battery. (hopefully it's not going to another worthless mechanic) On a side note the sales department tried to be helpful. Julie the loaner coordinator was very friendly throughout the whole process. She tried very hard to accommodate and keep us informed. Mark, the service advisor, tried his best but he was the middle man between an incompetent tech and unsatisfactory management. They were trying to blame the power drainage on our Apple tag keychain or accusing us of a 3rd party application. 2022 Ford F250 Lariat diesel with nothing aftermarket. Completely unacceptable

Thank you so much to Deisy for her help in buying our F-150! She is super friendly and very helpful…read morethroughout the entire process. She was able to give us some great recommendations that helped us though this stressful time of buying a vehicle which made it that much easier. If you're in the market of buying a vehicle I highly recommend going to see Deisy !

Hello, We bought a really nice 1996 white Corvette at this dealership. This car was advertised on…read morethe Internet and we got a great price of $4,750 and the car runs great! We did some minor work on the engine and brakes to fix it up ourselves. The cars paint was redone by us to make it look good too and it was very little cost on us because we did it ourselves. This is good dealer to buy a car from especially a Corvette our favorite sports car!

I bought my first car there 20 years ago and had a great experience. Obviously times have changed…read more The most recent car I have purchased has had 2 major issues in 2 weeks! The Catalytic Converter less than 24 hours after purchase and the ECM 1 tank of gas after! They are refusing to repair the ECM. I have 3 teenagers trying to make it during a PANDEMIC and this business has 0 moral compass! North Carolina needs to join with other states and stop allowing the sales of "AS IS" cars by dealerships. https://www.change.org/ncasiscars

I paid $199 on 4/13/26 to have a 2024 KIA Telluride shipped from FL to Fayetteville, NC location. I…read morescheduled an appointment to test drive the vehicle today, 4/27/26. However, to my disappointment the vehicle was not in the condition pictured online. It had multiple areas with chipped paint on the front bumper, around the windows, and top of the vehicle. It has a large scratch on the plastic above the tire on the driver side going down the bumper. I questioned the salesman why this was not documented online or if it happened during transit why wasn't I notified. He advised it's a used car it's going to have imperfections. Online the listing only showed an imperfection for one of the rims. If this vehicle would have been accurately posted online I would have NEVER paid for shipping cost. This vehicle only has 12,XXX miles and 2 years old. I requested a refund for the shipping cost through corporate due to the way this vehicle is fraudulently shown online. I spoke with salesman at the Fayetteville location they informed me the manager did not see anything wrong with the vehicle. I informed him of all the areas I saw wrong with the vehicle. He stated he would go look and call me back. He returned my call a little later stating those are all signs of normal wear and tear on a used vehicle. They do not show those pictures online because it's normal. I asked him about the scratches. He told me good news he was able to get it off with his fingernails. He wanted me to come back to look at the vehicle. I advised him no way he got the scratches off with his fingernails. I felt of the scratches myself while viewing the vehicle. The scratches did not budge, paint was completely gone, and the metal of the car was showing. He stated he would not be able to refund me but could give me a $199 credit to have another vehicle shipped through Carmax. I explained I wanted a refund and did not want another vehicle shipped here. He refused the refund and stated they don't post all imperfections of cars online. The 360 pictures online are stock photos. They don't have access to take 360 photos. I explained in detail the other photos posted did not show the scratches on the bumper or chipped paint on the vehicle. This was my FIRST experience with Carmax and it will be my LAST. This is complete FRAUD to inaccurately represent a vehicle condition online. I would have NEVER paid to ship the vehicle here if I would have known the accurate condition. DO NOT SHIP/PURCHASE vehicles from Carmax. They are shady and do dirty business! No way he got those scratches off with his fingernails. I have attached pictures of the online post as well as pictures I took today of the vehicle. You can see for yourself how fraudulently this vehicle was advertised. Carmax should 100% give me a refund for its FALSE advertisement! If I could give them NEGATIVE STARS I would. They do not even deserve a 1 star! UPDATE 4/28/26: Carmax Customer Service REFUSED to refund my money. Will only provide a $199 shipping credit to have another vehicle shipped. They told me today they were able to buff the scratch off of the bumper on the vehicle. However, yesterday I was told they were able to use their fingernails to get the scratch off the bumper. So which one is it? Regardless the vehicle had a scratch, chipped paint, etc that was NOT documented online. Again, if the car was accurately posted online I would have NEVER paid to ship the vehicle. I have filed a complaint with the Better Business Bureau! DO NOT DO BUSINESS WITH CARMAX! RUNNN!

Update - after my initial review James from the Fayetteville store reached out to me to make things…read moreright. To his credit he did make things right. The shipping fee was reimbursed and also credited if I decide to purchase another vehicle. I understand things happen and I don't blame the Fayetteville store. I blame the corporation and the process. That being said I do feel that I will give Carmax a second chance. Original post - I reserved a car 2 weeks ago that was to be shipped from Ohio to Fayetteville. The delivery window has come and gone and I still can't get an update. Shipping fees are non-refundable even if the car hasn't moved. I feel like I've been scammed.