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    Marks Firewood, Coal and Propane

    1.8 (5 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Marks Firewood, Coal and Propane

    Propane

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    10 years ago

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    Petro Home Services - Tank in the dtiveway

    Petro Home Services

    (331 reviews)

    I signed a contract, locking in an amazing promotional rate in the summer of 2020 for my first home…read moreever. Petro was professional, quick and courteous for all of our interactions for many months, although I feel they talked me out of needing any service check ups when I felt my system needed it. And, I was never charged a penny less than the maximum, which didn't seem right. Before my year's contract was up, I talked to Petro about renwal, and I was quoted a rate I felt was not competitive or reflective of actual prices, and was told the service contract rate was increasing significantly. THEN they topped off my tank, just two days before my contract was up. At that point I asked them to put a hold on everything and to charge me the remaining balance on my account, settle up completely and not renew my contract. I was told no problem, the contract wouldn't be renewed. Instead, my auto pay was doubled. I only found out a MONTH later when my checking account was charged. Then a bill came for the new service contract I never agreed to on top of that. They told me this would be fixed, no problem. ANOTHER month later, I was debited the monthly charge again. This time they told me it was MY fault for not turning off Auto pay on my account, which I had already felt was closed/stopped twice in two months. At this point I asked to close the entire account, I want all my money back, I never agreed to renew in the first place. For days their customer retention team called me, repeatedly, with new offers and discounts, after I had already asked to close the account. Sadly, they STILL didn't offer a competitive price, and kept telling me their direct competition was out to cheat me, which is obviously a lie. I demanded my refund again, still confused why it hadn't already been processed. 3 weeks and the refund has STILL not arrived. I was just told it would be ANOTHER 2-3 weeks because they just "approved" it. Why do I have to wait months to get the money refunded that shouldn't have been charged in the first place? I don't think I would ever do business with these guys again.

    They just canceled my annual AC service check up without notifying me. After waiting 6 hours, I…read morecalled and was told it was cancelled. Never told me and refused to let me speak to a supervisor. Last service was scheduled for 8AM-12PM. They showed up at 5PM.

    Marks Firewood, Coal and Propane - propane - Updated June 2026

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