I signed a contract, locking in an amazing promotional rate in the summer of 2020 for my first home ever. Petro was professional, quick and courteous for all of our interactions for many months, although I feel they talked me out of needing any service check ups when I felt my system needed it. And, I was never charged a penny less than the maximum, which didn't seem right. Before my year's contract was up, I talked to Petro about renwal, and I was quoted a rate I felt was not competitive or reflective of actual prices, and was told the service contract rate was increasing significantly. THEN they topped off my tank, just two days before my contract was up. At that point I asked them to put a hold on everything and to charge me the remaining balance on my account, settle up completely and not renew my contract. I was told no problem, the contract wouldn't be renewed. Instead, my auto pay was doubled. I only found out a MONTH later when my checking account was charged. Then a bill came for the new service contract I never agreed to on top of that. They told me this would be fixed, no problem. ANOTHER month later, I was debited the monthly charge again. This time they told me it was MY fault for not turning off Auto pay on my account, which I had already felt was closed/stopped twice in two months. At this point I asked to close the entire account, I want all my money back, I never agreed to renew in the first place. For days their customer retention team called me, repeatedly, with new offers and discounts, after I had already asked to close the account. Sadly, they STILL didn't offer a competitive price, and kept telling me their direct competition was out to cheat me, which is obviously a lie. I demanded my refund again, still confused why it hadn't already been processed. 3 weeks and the refund has STILL not arrived. I was just told it would be ANOTHER 2-3 weeks because they just "approved" it. Why do I have to wait months to get the money refunded that shouldn't have been charged in the first place? I don't think I would ever do business with these guys again. read more

They just canceled my annual AC service check up without notifying me. After waiting 6 hours, I called and was told it was cancelled. Never told me and refused to let me speak to a supervisor. Last service was scheduled for 8AM-12PM. They showed up at 5PM. read more

Unhappy with their maintenance contract. Paid $400+ and they use it as a way to "upsell" all kinds of services not included in the contract and they train their servicemen to use high pressure to sell you these services at inflated prices. Then today, the last straw: They just sold me 144 gallons of #2 heating oil in Gardiner, NY and the price per gallon was $5.47. The average price for this area is $3.75 to $4.25 per gallon (look it up, do a search for Avg Prices #2 Heating Oil for your town). They obviously are taking advantage of the "short excursion" in the Middle East. to jack up their prices sky high. Stay away.......I would not even give them 1 star but you cant leave a review with no stars. read more

Petro Home Services - Heating & Air Conditioning/HVAC Near Me - Hicksville, New York

Terrible company, don't care about customers. License plate 94481 - ND delivered my oil and also black everyone on the street for over 30 mins. Guy didn't care and had a smug smile on his face while everyone had to wait. Teach your drivers better! read more

I had oil delivered to Delaware have been a long time customer .I use less oil because I have a heatpump oil backup. I was charged almost 2 dollars over the average for a tank of oil. I posted the receipt on my neighborhood post everyone posted the amount per gallon they pay. Hundreds of dollars different not a trustworthy company. read more

Petro Home Services - Here is my receipt - Heating & Air Conditioning/HVAC Near Me - Hicksville, New York

Recurring boiler failure that Petro failed to resolve despite charging over $1,000 for a prior repair. When the oil tank drops below half, the boiler stops receiving oil--a known issue Petro previously diagnosed as air entering the oil line. On 02/08/2026, during extreme winter weather, we lost heat and hot water again. The technician refused to inspect because the boiler was temporarily running and left. It failed again shortly after. Despite advertising 24/7 emergency service, Petro took over 10 hours to return my emergency call and still could not dispatch a technician for days. I have an infant and an 80-year-old in the home. Petro also refused an emergency oil delivery and prohibited using an outside provider, leaving us without heat and without options. This is not emergency service--it's unacceptable. read more

I have been on hold for over 45 minutes for the THIRD call to get oil delivered. Last night (after they said they would deliver on 2/7) they asked me to call in the morning. I have now been on hold for 55 minutes, the third call to oil delivered. We refer people to this company and have a service plan. Most disappointing. read more

Be very, very sure you want to establish an account with this company. We live in northeastern CT and decided a month or so after establishing an account and service contract with them that we wanted to use a local oil company that was only a couple miles from our house and was recommended by several local people, including our contractor. To cancel our account, we have to pay $399 plus refund some $125. I can understand some penalty for cancelling a service contract and closing the account, but this is outrageous. read more

Had petro for the years i lived there for propane, then they did a fill amd charged me "$5.069" a gallon which at the time was DOUBLE what every other supplier charged .i disconnected the tank and had the propane transferred to my new private owned tank so i can shop for propame. The empty petro tank now sits in the open driveway a d i have moved away, told new owners they can leave it there or sell the tank on facebook marketplace or call petro and tell them to take it. Petro price gouged the hell out of me and dont recommed them to anyone . You can get propane cheaped almost anywhere at all. read more

I have been a customer for a very long time. I have been disappointed in the past. I usually get a fill up around March 25th. This year In March of 26 the oil prices started to spike because of the war.it went from $80 a barrel to $120 a barrel in a day or two. On March 9th it peaked at the high point. They filled my tank and in the next day or so, it went back down to the $80 a barrel range. I have to pay an extra $2 per gallon for oil. This sure sounds like price gouging to me. Nice how you treat your loyal customers. Rediculus! I will be looking elsewhere. read more

If I could give a -0 I would. Had a contract. Technician comes to inspect my hot water heater and tells me right then that he's stopping my oil delivery because I need a new oil tank. Two months prior another technician said, " just keep an eye on it". They just stone cold stopped my oil delivery in the middle of winter. Surprisingly, 9:00 Monday morning I get a phone call from their sales dept to sell me a NEW tank. Hummmm ......can you say scam? They are disgusting and inhumane. Stay far away. BTW, my tank showed no sign of leakage. read more

Petro could not properly diagnose and fix a worn out Riello motor on a oil burner. They rip you off on a $/gallon with oil. They make you take a day off from work for a regular annual checkup...they give you a mid-day 3-4hr window for the appt, and then the tech shows up at 7PM...or never... I am tired of them...not worth it... read more

We have service contract with Petro for our HVAC system. They also deliver our heating oil. We are huge fans and couldn't be happier with the service they provide. Going on a decade as a customer and have never had an issue. They are always there for us when we need them. Their phone support is excellent, their in-person technicians are skilled and smart, and they always get to us same-day or next-day when things break (we have a service contract). I don't understand these one-star reviews at all. Ten years in and have probably had 50 service calls and oil deliveries and have never had an issue! read more

They do not stick to their scheduled appointments I'm waiting 6 hours and still waiting .no one can tell me when tech is coming. I have been a customer of their for over 20 years and their service is awful. When techs show up they seem good..but they do NOT stay anywhere near scheduled times so disappointed in Petro Home Services. read more

Petro is NOT to be trusted. We are on a contract plan with them to ensure our oil is filled without delay and there have been multiple times we've run out of oil and they haven't kept our heat on. They never have a good reason why... In addition, during this unprecedented snow (Feb 2026), they have refused to fill tanks if they have to walk in snow to get to them. And we, and MANY others, have been unable to get a delivery because they simply leave - without trying to call, knock on the door or leave a note about not being able to access the pipe because they won't walk through the snow. Keep in mind our walking paths (the driveway and walkway) are fully shoveled but Petro generally comes along the side of the house (where no one in winter walks). When we ran out of heat yesterday (with a feels like temperature of -10) with 2 little kids in the house, we called them for an emergency delivery. They did not call us back for 15 hours (as I'm sure everyone is calling because they are NOT delivering oil because of snow) and when they called us back they blamed the lack of delivery on us and only offered a small delivery (10 gallons) for the NEXT DAY - so they were ok with us not having heat with small children in 4 degree weather for over 48 hours. They are more concerned about the grown men working for them who might 'fall in the snow' than elderly people and babies. It's disgusting. Once we finish our contract will will change companies! Don't use them! read more

I have been a Petro customer since 1993. In 2009 the Oil delivery person broke the outside oil tank and I had Oil spilling all over my yard into my well house and basement. Petro replaced the broken tank, the DEC had to dig up all around the spill area. The tank is sinking and Petro wants me to pay $650 to have it fixed saying it's my responsibility. THEY INSTALLED IT!! THEY BROKE the first tank! I have put up with their exorbitant prices for way too long and now this! read more

Wish I could give zero stars, Been a customer since 2015 and have fallen on bad times. Credit department does not care about their customers and what they are going through, was willing to pay up to a certain amount but they want a thousand more than that. Been a customer for 10 years and aren't even willing to have a discussion on a flexible payment plan. The price plans and other plans go up every single year, even on a price cap you are still more expensive than every other company. The only saving grace to your company is the techs that come out and a customer service rep Shelly who was assigned to our account to help us last year. Worst company ever. You will be losing a very long term customer. read more

Petro is all about sales and not being honest with homeowners their prices do not reflect market values . There technicians do fear mongering as to your safety which I have had 2 independent inspections which have cast serious doubts about there integrity stay clear read more

Anyone know the current price they are charging for a service contract and oil cap contract, 9/14/2025. The renewal price they are quoting me electronically is absurd. Slomins is charging $199 with a $3.39 cap on oil.. Any info would be appreciated. read more

You schedule an appointment four weeks in advance for a 2pm; come home early to meet your technician; and the tech shows up at your doorstep at 7:30pm. Here is one service that I will be canceling in the morning. Go Local! read more

Beware!!! On my contract it states I will be getting a 2.5 ton evaporator and 2.5 ton condenser. Petro installed a 3 ton evaporator and 3.5 ton condenser. My house is 1097 sq feet From my research this will shorten the life of the unit and not efficient. I have lost sleep worrying about the mismatch size and ton. After waiting 8 days and another email, I finally spoke to the manager and I am not satisfy with our conversation. I know it works now, but what about a short few years from now. Also the installer didn't want to replace the refrigerant lines even though it is in the contract. Initially he lied and said he didn't bring them. He didn't want to do it even though the line was short from the furnace to the outside. When I brought up the contract he resentfully installed them but they were done sloppy. The line insulation was ripped. The entries on the evaporator box were torned. I feel air blowing out. Not sure if that's ok. The 2 red plugs keep popping out when the unit is running. 1st photo bottom left. The taping of the vent was loose and incomplete. There were existing nail holes that were not covered. I had to retape many areas. I trusted Petro Home Service. I feel deceived. read more

Petro Home Services - Heating & Air Conditioning/HVAC Near Me - Hicksville, New York

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horrible customer service. they don't return phone calls when you use their system instead of sitting on hold for 25 minutes.They don't keep their schedule appointments and then when you have to call them back again to see what happened and wait on hold they said the driver called us and said he's not coming till tomorrow (which is a lie because he never called) read more

make sure put oil in your tank. they put in my oil to the neighbor's house. and they charge me. i call many time but no response. https://youtu.be/6UqcCjGZ6no read more

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I think my mom is being taken advantage of. We called for a service appointment earlier this week. Mind you, my mom has a service plan for $300. The guy came (late) and said he added something to the unit and checked that the AC was working. He charges her $300. What's the service plan for? An hour later, my mom calls saying she's hot and the house is 86 degrees. They send a guy out today, he adds freon to the unit, and charges her another $300. But she's still hot, and it's still 86 degrees in her house. It's just my mom and my disabled siblings, so this is extra egregious. Don't use them, ask your neighbors for recs bc this company isn't what it used to be. read more

Was scheduled for an air conditioner tune up for today 6/30 between 12-3. However my a/c went out last Wednesday in the middle of the 99 degree heat wave so i called and requested an earlier date, none was available I was told . Today no show by Petro at 3, or 4 ,or 5. ...... After 3 calls by me i was told they cancelled my appointment with no call,no email ...... Nothing. The best they could do was now schedule an appointment for wed 7/2 between 8 and 12. I now have been without a/c going on 1 week. I ama retired 77 yo with health conditions which seems of no matter to petro. I have a customer for 15 years and stayed with Petro for their service. I went thru similar situation with no heat for 2+ days mid winter. Petro does not have enough staff to service their customer base. But they sure can charge the highest prices for oil/service. Stay tuned for updates and whether the customer service manger ever calls me. I surely will follow up with the better business bureau. Petro called evening of 6/30 and rescheduled for 7/1 first appointment of the day between 8 -11 am. It is now 11 am still no show. Another day wasted waiting and no air conditioning!!!!! read more

Stay away from Petro unless you want to be have money stolen from you with surprise renewal fees! They also have the most expensive heating oil around. I used Petro's automatic delivery for 1 year and it was an awful experience. They consistently charged over the average NYS price for heating oil. On the last delivery they charged me $0.90 more per gallon than half a dozen other suppliers. When I tried to cancel my agreement with them they made it purposefully difficult. There's no online option to cancel so you're at the mercy of their customer support service. It took 4 phone calls to stop the auto renewal of the agreement. They also billed me $325 for a renewal fee without any notice of the fee. Good thing I had already disabled autopay or they'd have stolen that money from me. Bad business, zero stars. read more

Once again there is no point in having a service contract with this company. I have service agreements for central air, water heater and the oil burner and all are the top upgraded contracts, That are supposed to be 24/7 emergency service but that is a lie, 24/7 service does not exist with this company so that's false advertising. I called this morning explaining I'm hearing loud noises from the burner and I am nervous to turn it on. They gave me an appointment between 5-8 today. 8pm comes and I get a call they have to cancel and could care less it's freezing and I can't turn the heat on, I get they could be here in two days maybe was the exact phrase. I am so sick of this with this company it's the fourth time this happened. Which also tells me they never fix it right in the first place. So now I'll have to go to a hotel which petro wont reimburse so I guess add that to the price of the very expensive service contract I purchased. I will be asking for a refund of all three of my policies and finding another company. Hopefully the calls are recorded incase something happens to this oil burner. read more

STAY AWAY. Horrible horrible company -like many other reviewers same issues . Their prices are a rip off and their service contracts are useless Paid $300 for Furnace contract and still got charged $455 for a minor repair job that took less than 1 hour. Their prices are over $1+ more per gallon than other companies in the area. Interesting fact is Meehan is their "sister" company which I didnt know. After getting ripped off I started calling around for pricing and Meehan quoted me $1.40 less per gallon. Same company and very very different pricing . read more

I've used this company in the past and generally it has been pretty good. My AC gave out one day they gave me a price to come and diagnose it. The men were courteous and did a good job. The issue I have is that they don't roll. The diagnostic cost into the cost of the repair. Never had that happen everywhere I go there was a diagnostic fee or fee to come for the man's time, but generally that's waived when they are doing the work if I choose not to do the work, then I understand paying for it. In the future, I will use them to diagnose it and then I'll get the part and have someone for half the price do the work it's just poor bad business on your part. If you diagnose it then you have to tell me what's wrong with it and I could easily get someone else to do it much cheaper than you so it's just Nickel and dime a person I won't be using you again to fix anything. I'll be using you to diagnose it and they're getting someone for half the price to do it. Sorry everyone else should do it too. Just ask them to diagnose it, but don't actually have to fix it. You can get someone cheap cheaper. read more

I have been using petro with price cap delivery, but always found my price is at lease $1 higher than any other oil supplier. In recent bills (Jan ~ Feb, 2025) my price was $4.59. I checked my bill history, the rate barely changed. It doesn't look like flucturating to reflect market oil price. I believe price cap is a scam because it gives your a sense of security so they can over charge you until you find out something not right. I called them their loyalty department and they were so forward to offer a cheaper rate. It's too late because if it were little less it wouldn't change my mind, if it were significant less, it would mean i overpaid too much. I canceled my account and will never come back. For those who have been with Petro for years, be watchful. read more

As longstanding customers for over a decade we missed a payment this past summer due to extended traveling. When we returned and got our held mail from the post office we discovered the missed payment. We made the payment late, but Petro cancelled our account the same day the payment in full was received. They did this after attempting to run a credit check on my wife's credit which is frozen due to fraud. We asked them to re-run the credit check offering to unfreeze our credit. They refused and said that they had to wait a year to re-run the credit check. They said that we would have to come up with ANOTHER $500 security payment in order to reinstate our account. We tried to reason with them but they refused to listen or work with us. Three days later they removed our tank from our property while we were away, leaving our home with no fuel. This is no way to treat customers with a good payment history. This is why they only have 1 out of 5 star rating from the Better Business Bureau. FIND ANOTHER COMPANY. read more

We have been using Petro home services for more than 7 years. I am writing this review because the technician, Steven Nelson who just did my oil burner tune up blew me away with his knowledge, his professionalism and his great personality. He was just so nice to deal with and explained many things I wasn't even aware of. Usually, I barely interact with the technicians previously , but Steven made this service call pleasant. He is definitely an asset to your company and should be acknowledged for the excellent service he is providing to your customers. read more

Petro is the worst they never do a good cleaning job. They cost me lot 1 but 2 conversions to gas Where is the negative star reviews the deserve read more

this is the WORST company I have ever dealt with - I am lost for words - I have so many issues with them. They are highway robbers, they overcharge, misrepresent, and never take the customer's version. I cannot unrecommend them enough - one star is actually too high. I wish I could give no stars. read more

Why is there not 0 stars for this company. My furnace shut down overnight. I called Petro and the women said since I am a cash customer..dont know what that means, never paid them cash. And they have serviced my home on and off for the past 15 years or so they would not come out to service my furnace, because I have bought oil elsewhere. Who does business this way? They are paid for oil delivery within days. I have never had a balance. If it's worth losing a well paying customer for so be it...I wont use them and wouldnt recommend them if they would turn away a senior citizen that has no heat shame on you. needless to say my future oil purchases will not be with Petro. read more

Stay away!!!! The most expensive home oil in the area. Their service used to be good; that's down the drain as well now.

Guess i should have read the other reviews before signing up with Petro. Had a service appointment scheduled for a 3 hour window and when they were late i called and was told it would be another hour and half. When that time didn't work the next available appointment was 3 weeks later. Customer service department is a joke. read more

Today I just got another oil delivery and I currently have a price cap. My deliveries are never less than the cap while my neighbors are paying a significant amount less per delivery. My neighbors do not have COD they have another company with a much lower cap and a service contract. I was under the impression that if prices were lower, I would get the lower price...that never happens. I paid 4.59 today while my friends are paying a dollar a gallon less. I will not be renewing with this company!! read more

Petro dropped off oil as scheduled and said the tank would need to be replaced and walked out. We hadn't heard from them for months. They sent 1 written communication via email to their 70 yr old customer asking to call them. Not a warning, could have just been a regular upsell or offer and then they let her oil run dry. A 70 yr old women without heat in the middle of Jan on a Saturday is how we find out they let the oil run out. So we call them and they come out the next day and add enough oil for two days or so and say your account is marked red capped and we won't fill it. We get a manager call back on Monday and says it was an error in their testing and they'll do a full drop right away. When I call to discuss how they can let a 70yr old women run out of heat, their reaponse is to blame some other company Millrose that was supposed to contact her. Instead of apologizing or admitting they could have avoided turning off her heat or could have facilitated a temp tank they just get defensive and say it was all OK because they came out a day later... After asking for their supervisor, they call me back and tell me they won't drop her oil again if she doesn't replace the tank again! If I didn't call in to complain about their service all they would have told us was they made a mistake and delivered a full tank. Yet now we need a tank again or get won't deliver. If you're looking for a company just fine with letting your tank run dry or an elderly parent's and then get defensive about it, Petro is for you... unreal. read more

DON'T SWITCH!!! Got a $850 bill today Ceiling price $5.33 customer service rep says their price is $5.80 Checked cash on delivery and their price is $4.11 read more