Harold's Transmission was recommended to me by my mechanic, when I needed service on my 2011 Toyota…read moreCamry's sealed transmission, which has no dipstick to check the ATF level. Toyota claims the ATF need not be serviced for the lifetime of the transmission (whatever that means!), but common sense and experience says otherwise. Replacing the ATF is not intuitive nor easily accomplished on these sealed Toyota transmissions, so I chose Harold's to perform this crucial service. Rob assured me they were quite familiar with these sealed transmissions. They performed a complete ATF replacement including dropping the pan and replacing the filter/screen for a reasonable price (much cheaper than Downeast Toyota!). Unfortunately I soon discovered my car's transmission was leaking from the drain pan seal soon after service. Apparently the new drain pan gasket was incorrectly installed, causing the slow drippy leak. Upon this discovery, I immediately contacted Harold's. They were extremely concerned, apologized and scheduled me to come in immediately. They quickly diagnosed the problem and replaced the gasket, properly adding additional Toyota ATF (btw don't use anything but Toyota branded ATF on these transmissions!). This corrective service was performed to my satisfaction quickly and at no additional charge (except for my precious time). Despite this problem, which could have been worse had I not discovered the leaky seal soon at my car's required annual inspection, I will return to Harold's for subsequent drain and fill of my car's ATF or other transmission service. Sometimes mistakes happen, but in this case Harold's provided a quick effective remedy without hassle. My car shifts soo smoothly now - like a new car! Harold's is apparently the go-to transmission repair shop in this area, and I will continue to patronize them for any and all transmission work on my vehicles. I'd give them 5 stars if it hadn't been for the leaking gasket.

I'm not gentle on vehicles. I search many transmission repair shops here in Maine. Read very…read morepositive results about Harolds. My 2013 SSV Tahoe is a great retired Police Tahoe, but I did the transmission in. They fixed it. It's been 5 months it's running perfect. They did a fantastic job. Good people running an honest up front no Bull operation down there. I'll probably bring my CJ7 to them next year

Our truck broke down while on vacation in Maine. We called T&B because they were the closest to…read morewhere we broke down. What a great decision that was! Bill was really helpful and knowledgeable about the truck/transmission. He gave a fair estimate and timeframe for service. We were hundreds of miles away from home and didn't know what to expect but Bill treated us very well. Would highly recommend! John Quinn

Just had a horrible experience with T&B over the phone. We had work done on our truck a couple…read moreyears ago and was very happy with the service. I misplaced the invoice and receipt and called this morning to simply inquire how long they keep receipts, understanding they may not have it and that answer would have been fine, but the man who answered the phone was extremely rude and dismissive. Good work or not, treating a client who spent thousands at your business and someone who has referred at least 3 customers to them is simply not ok. I will not use them in the future or refer anyone to them going forward. Rating 3 as a combination of actual service and customer service.

We were on vacation and the alternator on our car went out. We were put in contact Shane at Kings…read moreAutomotive. He was preparing to close, but he took time to look at our car. He immediately called and ordered the part. He worked on the car late at night and had it ready first thing in the morning. The car now works perfectly. He was extremely kind and helpful. I can't say enough good things about our service. Thank you Shane!!

Fair honest repair! Timely and very courteous customer…read moreservice Family run business that took care of our family away from home... our daughter is a college student and Dave and his team did a great job

Had them install a timing belt kit on my toyota 4 runner leaked coolant right away because nothing…read moreinstalling a new o ring then to make it worse after only 4k miles the belt broke I called talked to Dave and he said to get a new vehicle instead of standing behind there work I am very disappointed and being disabled vehicle less now.. thanks Dave

I purchased a 1984 Cadillac from Silo 19, Norman Walker last December 2023. I sent the payment in…read morefull, and sent a friend to go get it as per agreed schedule Norman promised there was a transferable registration in the glove box. No regi was present, no proof of ownership, no bill of sale etc I repeatedly called and texted Norman, and he finally "found" said regi, and told me it was "faded", and weeks went by, no regi is mailed to me So I called Bangor Maine State Police to intervene, and magically, regi shows up. And I asked Norman repeatedly for him to ask car owner to get me a current regi, (Norman is selling on behalf, maybe consignment?), and Norman tells me owner "is like 99 years old". I asked several times for a current, or duplicate regi, and same "he's like 99 etc..." I asked Norman if he could transfer ownership to his name, a simple bill of sale procedure in Maine, costs under $100. But only a Maine resident can transfer, so I couldn't, and Norman seems to stall... So now I've finally got regi in my hand, (months have gone by), it is in fact badly faded, only portions are readable, and my motor vehicle obviously won't accept a 14 year old illegible document, which I presented it to my New York DMV It's now April, I call Norman and after ignoring me for weeks, he finally answers (and asks why I sent Police), and gives me (illegible on faded regi) owners last name I immediately Google Paul Tre......y, and he died October 29 2011. He was 86, not "like 99" So I get it, Norman wanted to sell this Caddy for, I guess, Pauls son, or family, who knows? He never told me any truths, and why would I believe anything after months of lies, ignoring me, and 2 State Police interventions? And to rub salt into my wound, the head gasket blew 30 miles from my home, after a nice 300 mile drive. I wonder if Norman knew anything about this issue? Above are the facts, no exaggerations or personal attacks. If I've erred, I would like to be corrected

Complete rip off! They will fix one problem and you leave with another and then another then…read moreanother. Avoid at all costs!

Had a flat on 95 in Palmyra, just outside Skowhegan. Called AAA, estimated 30 minutes, guy there in…read moreless that 20 minutes, tire changed and back on the road in less than 10 minutes. That's service! The older gentleman that showed up was very personable, nice, helped get the spare out, and had the new one on quickly. Some places have young people working on the weekends, nice to have someone experienced who knew what he was doing and did it efficiently. Highly recommend this place.

I only gave them one star because I couldn't give them 0. I took my car there with a problem with…read morethe transmission. And they said, some bull about me being over sensitive, and there was nothing wrong with my car. It was actually totaled and they completely missed missed it and were insulting on top of it.

I've been to VIP in Belfast several times, but my last visit, the service was beyond exceptional…read more Candy and Laithe went above and beyond to make sure they gave me the best customer service experience possible. I've been to a lot of auto service shops, and that was the best service I have ever received. That's exactly why I couldn't miss the opportunity to write this review to show my gratitude. Laithe was the man who worked on my car, and he exceeded my expectations. He made sure to SHOW me the problems with my car, along with explaining in great detail to me in a way I could actually understand. He did way more than what was expected of him, and I could tell that he really enjoys his job. Laithe pointed out things to me that the HONDA DEALERSHIP intentionally ignored during my last visit there. Thank you, immensely. Candy was the kindest person and an absolute sweetheart. I can't express enough with how helpful she was, even breaking things down for me and showing me through a picture of how certain things work on my car. She is a huge staple to this team and deserves so much credit for making VIP run smoothly at the front desk (and behind the scenes). It's not easy dealing with a lot of different people and personalities, but she did an outstanding job Thank you so much for all your hard work. This team at VIP is most definitely the best I've ever seen. I won't trust anyone else with my car!

I was stranded with a vehicle that one other local job could not fit in because he was absolutely…read morecertain I needed extensive work---likely alternator and more. I called VIP who had no openings for a week, but I was leaving the next day for another State. She told me to come in, after a couple of hours, they got me in and, lo and behold, I just needed a battery. They had every opportunity to tell this 70 year old woman that I needed the alternator and whatever else. But, they were honest, kind, courteous, reasonably priced. I cannot say enough good things about these folks.