called to make appointment to replace window switch on drivers side door. I was supplying the…read morepart. Last week I spoke directly to the mechanic and was quoted one price, today that price doubled! Note: be sure to get quotes in writing!

I have always raved about them but now it's a different story. They wanted to replace both shocks…read moreon front. I had to tell them that they did the one 6 months ago. They did the other but not an alignment. Now have a tire going bald on the inside. They also do not check the air as a curtesy even though the dummy light is on. They upped the labor fees and service has gone down hill. Found out I needed bearings. Not amused as they should have seen that. Pluse breaks and rotors. Not a word from them. Never going there again and I have been going there since 1990.

Justin and his crew took care of me. Passing through the area i discovered my tire blew. After…read morecalling every tire place in the area, I called Potsdam Tire where Justin, manager who said just come in gene and we'll get ya sorted out. Do yourself a favor and give Justin a raise! I can't thank him enough! Thanks Justin. Gene Bowen

One star is about 5 stars too many for this place…read more I should have listened to my instincts when I first arrived here. The guy at the counter (store manager Mike Kearing) printed off my work order and told me to take it out into the shop (watch my step) and give it to the shop manager. Normally shops do not allow customers into the service area. Apparently the guy at the counter is too lazy to bring the work order into the shop. So I bring out the work order. The guy out there says "white letters in or out". I said out. He said "your husband must clean your tires". Really? Should that be any concern of his who cleans my tires? Over $87 to change 2 tires when the site I bought the tires from quotes $58 for them to do the job. The store manager (or owner, not sure which-the guy at the counter) claimed it took well over an hour to change tires that size (315/75R16), claimed they were a real pain (how would he know when he can't even get out of his chair to deliver a work order). Funny thing, just one week ago I had 2 rear tires plus my spare(so 3 tires) of the same size changed at Laplante tire in massena and it didn't even take 1/2 hour. Store manager couldn't find my keys when I left.....he had one of the young mechanics take me into the shop to find my keys". The 2 young mechanics (one of them was kind enough to tell me his positive experience with tires just like I bought) looked in the shop-no keys. They went back out and found my keys right on the store manager's desk right by his keyboard where he was sitting and couldn't find them. This place is a sad joke. So I was mad enough about just getting totally ripped off by this skeevy place, but it gets better. On the way home, my truck seemed to pop out of gear (it's an automatic) and every gear including reverse now acts like neutral. I had to get towed the rest of the way. My truck has never had transmission problems so it is quite the coincidence this happened before I even made it home from this sketchy garage. I'm assuming they knocked a wire or sensor loose, but who knows. So I have a truck sitting in my yard with new tires but now it won't go anywhere. I also have a much larger credit card charge than I should have had. STEER CLEAR OF POTSDAM TIRE! This place is creepy and a complete rip off. Update-I noticed yesterday this place also trashed one of my tires that would have been a perfectly good spare. What kind of "tire shop" can't break down a tire without trashing the bead? This place should be out of business.

We recently bought a 2010 Mercury Mountaineer from Latham's. We initially foundd a Ford Explorer we…read moreloved, but we couldn't afford it. So we shopped elsewhere. But a few days later, we went back to Latham's and found our Mountaineer, which is similar to the Explorer...and we could afford it! We really appreciate the variety of vehicles offered at Latham's. Wayne & Tessa were very patient with us while we obtained the financing and helped us with all the paperwork. Thanks for all your help! We are very happy!

My son purchased his first vehicle from this business and he got a terrific price. The whole…read moreexperience was excellent from start to finish.

lets start...went in and informed the desk manager that i had a problem with my front right side…read morebrake...it was squealing very loudly..grinding and would grab hard just at final break to stop... he said we will check it and call you... Problem --there was never a work order drawn up ...completed nor signed few hours later was called to say problem found brake pad had broken away thus exposing the caliper piston to the rotor and damaging rotor and needed new pads..thus these were needed to be replaced..i informed him to go ahead...when i went to retrieve truck ..i reviewed the work sheet and found that they did complete brake job on ..both sides of front....this was never explained...written down to be authorised ..nor authorised on my part...what was a simple brake job on one side was turned into a full brake job on the front end..I should have been wary of this location when the proper industry wide standards were not followed...byer beware

Very helpful and efficient service. The waiting room is set up for social distancing and the…read moreappointment was honoured on time. I only had to wait in the waiting room for 15 minutes while my car was brought in, put up on the lift, all four tires changed to summer from winter, and I was on my way. I also use their storage service, so I don't have to deal with transporting and storing my off-season tires. I am please to have found Kal Tire and I highly recommend them.

When I had an issue with a CARCO inspection because the report went to the wrong insurance company…read more(totally NOT the fault of Bill's, they were given the wrong info!) they were still happy to help me get it fixed right away. Made a phone call and within 10 minutes everything was sorted out, and this was on a Friday afternoon close to closing! Couldn't have gone better. Highly recommend this place for all your tire/ auto needs!

Very cheap tires. Can't beat the prices. Tried tire rack.com and he still beat them significantly.read more

There are not enough words that can even describe how thankful I am for Service Plus Automotive!…read moreThey are a very trustworthy buisness that you can depend on and rely on for all of your automotive needs, they treat you like family! They do anything in their power to make you happy and ensure that you will always be safe behind the wheel. Thank you Service Plus Automotive!

Beware... they will try to sell you things that you dont need / aren't necessary. GET A SECOND…read moreOPINION! I just saved 2 grand by going elsewhere.. Also it took them over 90 minutes to do a state inspection which is ridiculous..

Fair price. Straight forward assessment of vehicle. Stuck with to the indicated appointment time as…read morediscussed without being over booked.

Locally owned and operated. Friendly and curteous employees. Very reasonable rates, especially when…read morecompared to other shops in the vicinity. This was my first experience with Denners, but it will not be my last.