I had not been here before and was pleasantly surprised by the customer service as well as how the boutique looked. I could tell that they were making changes and had made some changes. The sales people were wonderful. I will definitely recommend them next time. read more

I would not recommend going here to rent tuxedos. My husband was quoted a price when first meeting with an employee. By the time he went back to pick up the tuxedos the person who quoted the original price was no longer employed and the current employee did not honor the original quote. My husband did not find this out until days before our wedding. No apologies were ever given. I suggest sticking with Men's Warehouse or some other business. Also, they are not open on Saturday. read more

After reading the 1st review we will not be going there to get our tuxedo. It's sad to hear that some people do not care at all about the customers. If they would take care of there customers they would be in a way better place! With out customers you will not stay open, and they wonder why there slow!! I can tell you!!! We will be looking for another place to find my sons tuxedo!!!! Thanks for your review!!! read more

I can't believe that. We bought our daughter's gown from them and everything was fantastic. They really worked with us. Absolutely loved the service we got. read more

THIS PLACE WAS ABSOLUTELY HORRIBLE! Our experience was horrible from the beginning to the day of the wedding. Bride's Request & More was unorganized, unprofessional, and had no sense of any customer service. On more than one occasion was the store not open during store hours because "they were slow". The two sales associates that assisted our bridal party was not able to communicate with each other therefore unless the sales associate who took our measurements was in the store, we were unable to get any information regarding our dresses. I (the Maid of Honor) attempted to place a down payment on my dress in April (for the August wedding) because I had no confidence that the dress would be ordered correctly. Due to miscommunication on their end they were not able to accept my payment until May and as I predicted, the dress was wrong and it did not get there until a week before the wedding. I was informed that I would not be able to get the correct one because it would take 5 weeks to get there (which I later found out was false information) .One of our bridesmaid dresses did not fit at all, it was literally falling off her body, and the sales associate told her that they would not be able to order her a new. This store did not have a seamstress on sight or available at all to do alterations. The owner of the store was never available. We were told that she was often out of town and unable to reached. We found out that was not true. We had to find her cell phone number through an outside source in order to get any of our problems corrected (a week before the wedding). After meeting with her she was able to get my dress reordered however could not find a seamstress to do the alterations for the other bridesmaids dress. Through all of this chaos, we were never offered a discount for all of the mistakes. We were offered absolutely no compensation for the horrific service we received. On the day of the wedding however, one bridesmaid (who's dress did not fit and had to pay for her own alterations) owed the balance of her dress to the store. The owner of the shop came up to the church and threatened to shut the wedding down until she received her money. She harassed all of the members of the wedding party (including me who paid my balance). Her actions were unacceptable, her staff was unprofessional, and I would ENCOURAGE all who are looking for dresses and wedding services to look into a different business. read more

TERRIBLE CUSTOMER SERVICE!!!!!!!!! I recieved Poor customer service from both employee and the alleged owner. Then she Would not refund my money after placing a order that had not been finalized yet. My son paid for it in advance (being young and naive) but the employee Tieba would not explain to him the differences in measurements when he questioned them, She said "I have a store full of customers and i cant sit here and answer all your questions" um excuse well if thats the case then give me my money back. "Owner" was more concerned with me coming up to the store cursing at her employee (after getting poor attitude over the phone and in person), than the bad service I received. She was okay with the bad attitude and service given by her employee. Smh this is exactly why a lot of people don't deal with some black businesses. We sit here and try to support each other and get this in return....never again!!!!! If I'm spending my money then I expect to get all my questioned answered whether there is a store full of people or not. It's prom season and there are 5 highschools in the surrounding area, there should be no reason to have one person working at this time of year. Especially not one with a bad attitude and unwilling to answer questions and give the customer their full attention. You acknowledge the other customers as they come in and then they will just have to wait, im sure they'll understand and want the same respect when it's their turn. Had they just answered our questions and not gave the poor service, I would not have responded with poor language. You get what you dish out! read more