Awesome experience with healthcare providers on video chat who are willing to prescribe medication, if needed. Great alternative to the sometimes long wait at in-person Urgent Care (to avoid exposure to flu, etc.) and physicians willing to work with you. They are experts in telehealth. I love the fact you may receive doctors who are "no longer accepting new patients," yet they are made available for telemedicine. (You likely won't be able to secure them as your PCP but can at least visit with an amazing doctor one time.) read more

I went to a different urgent care after my visit here with you, at your "Urgent Care Facility". The prognosis that was found was at my new, 2 d Urgent Care visit was that I have Medial & lateral Epicondylitis in my right arm. I was prescribed and given a steroid shot in my arm which subsided the discomfort after a few minutes by 60%, or so. I was also prescribed oral steroids for 14 days & provided with a note for light duty from work for two weeks. Thank you for your concern, which in my opinion is/was misplaced, it would have truly been appreciated upon my initial visit which was unfortunately, not the case. Do better, we are your patients, we rely on you, & you rely on us, as well. Regards, Vic P. read more

I went here twice this summer and they were wildly unhelpful. I made an appointment and still had to wait for an hour upon arriving both times. My second visit they put me in a one of the rooms and I was there alone for an additional 45 mins after they claimed they'd be back in 10 with my results. I had to pop my head out for them to remember I existed. They also charged me $257 that I had to pay out of pocket total for these visits. And my service was them providing antibiotics that did not work the first time which made me come back a second time and pay more money because they could not properly diagnose me upon my first visit. They sent me a prescription that when I went to pick up from the pharmacy the pharmacist said they have never seen a prescription like this for my illness and that they are concerned it would make my condition worse due to how low the dosage was. They advised I speak w my provider. When I called to speak to my provider I could not get anyone on the phone. When they said someone would call me back no one would. Beyond frustrating experience. read more

I had a very poor experience today at the Pacific Beach Urgent Care on Fanuel Street. I had a 1:00 p.m. appointment for severe finger pain, with a tight schedule to make it to my kids' appointment in Poway at 2:00 p.m. After checking in, no one informed me of any delays. At 1:35 p.m., when I asked, I was told I had to wait another 30 to 40 minutes. Had they informed me beforehand, I could have decided whether to stay. Instead, I had to leave and ended up arriving late to my kids' appointment while driving faster than usual. read more

i came with a reservation - 2.30 on tuesday - the front desk was rude, unhelpful, dismissive, arrogant and seemed to deliberately try to make it difficult --- no help with checking in or paperwork - the opening conversation from the one on the right was "1-2 hours" even though there was no one in the lobby- as for the PA = ASHLEY FRIAR - WOW 11 STARS =PERFECT AND FABULOUS= SHE WAS MARVELOUS AND EFFICIENT AND EFFECTIVE -- in and out in 1 hour -- all good - customer service starts at the front desk reception - thank you -- read more

After being refused care at another urgent care in Pacific Beach, I came here hoping for a better experience--and they exceeded every expectation. From the moment I walked in, the entire process was seamless. I completed my paperwork on my phone, was seen quickly, received excellent care, and the discharge process was just as efficient. Every staff member I interacted with was kind, professional, and made me feel welcome. The facility was also exceptionally clean, which immediately gave me confidence in the level of care they provide. This was truly a 10/10 experience. I highly recommend this urgent care, and it will absolutely be my first choice for any future urgent care needs. read more

I normally never write reviews ever, this might be my first. Made a reservation and waited over an hour and a half to be seen. The nurses kept saying I'm next, I'm next as I continued to sit in the room. I heard the doctor go into other rooms next to me with patients who were walk-ins. I felt extremely deprioritized and will never come back here ever again. Suggest you try Pearlmin clinic for your needs. read more

I went in because my 4 year old son fell on his chin. I requested glue. The Dr. didn't even look closely at his chin, denied the glue, told us he needed stitches and sent us to the ER. I ended up paying $1300 at the ER for the glue. Stitches were not necessary, it was an abrasion. read more

I hate this place and absolutely DO NOT RECOMMEND. Unfortunately its the closets place. 1. They do not prioritize pain, my daughter had 2nd degree burns, waited almost an hr for the RN finally to see her and turn her away. The front of the house should be trained to know whatbis treated at the facility or isnt. Or at least give the smallest of care amd ask the doc to come to the front intead of us waiting in pain only to be turned away. Wait times long Staff not very knowledgeable 3 prior visits have been extremely underwhelming and RN always seemed like it was their first day on the job, last time we went after a long wait in the lobby we went in for vitals where 2 females employees were laughing and showing each other theor phones, while we just sat there waiting for them to get to our daughter. This place is more of a money mill and you'll see we you sign in, it seems more geared to workers comp read more

This is the worst urgent care i've ever experienced in my life. I was there for 3 hours. They tested me for strep twice (because they lost the first test) and covid once. Nobody told me the results of the tests. One of the ladies said "I assume it was negative or the Dr. would've come back, but you're still being treated for strep." I had an ear infection too but didn't know until I got to the car to read the papers. All the dr. told me was "You might have an ear infection idk, it might be an allergic reaction" ???? I told them I couldn't take a specific medication and needed a doctor's note. They prescribed me that medication and had to come back in for a Dr.'s note twice and was met with attitude for no reason. It's the next day and I still don't know what's wrong w me. Also have to make a telehealth appointment for an actual Dr.'s note because they don't listen. Little did I know this is the place where my best friend went a couple months ago when she was having problems with her blood pressure medication. She was in tears explaining to them her problems. They sent her home and told her to drink gatorade. She ended up in the ER a couple days later. If you can go literally ANYWHERE else I HIGHLY recommend it. Don't waste your time. read more

Family member had potential broken bone so I called the number online to make sure there was an x-ray tech there. Routed me to a call center, who told me there was an x-ray tech on duty and would be there until 8 PM. Went to the office right away, hours before the x-ray tech was supposed to leave, and was told there was no x-ray tech on duty, and it appeared. There hadn't been an x-ray tech on duty all day. Wasted a bunch of time going there, had to go to a different urgent care, etc. Get it together! read more

Everyone was kind, professional, and made the whole process easy and comfortable. Michelle was great and helped me hear again. They also took the time to help me navigate my insurance, which I really appreciated and took a lot of stress off my plate. Super thankful for the care I received here. Highly recommend read more

The most rude front desk person I have ever met. Disrespectful, with an attitude, impolite. Unbelievable, I will report this facility to the BBB read more

Marque Urgent Care - Lounge area where she has been making me wait for hours without anyone else in the building - Urgent Care Near Me - San Diego, California

Michelle was exc3llent..the doctor too. 5 stars I highly recommend this facility for all San Diego! read more

Take forever even when ur the only person here. Prepare ahead. Lady at the front was not helpful at all after I have been waiting an hour when they told me on the phone I would be seen in 20 minutes. So annoyed read more

Came in for an appointment later in the evening, heard the women at the front desk discussing how unhappy the doctor was going to be after finding out he had another appointment. The doctor ended up prescribing extra strength ibuprofen after I told him I wasn't interested in a painkiller. Two days later I went to the emergency room and was diagnosed with pneumonia. read more

Such a sweet and amazing staff! I actually cried after the visit because I haven't felt to safe and seen in a LONG time before speaking to the amazing doctors! read more

From the moment I walked in to the assistants and Dr. I was seen and out within a timely manner.

Toddler and myself have been sick for 3 weeks. Finally had enough and took us to this urgent care. The Staff PA was extremely rude. By the end of the visit I was crying due to his condescending bedside manner. He spent 5 minutes in the room. Not sure he even reviewed the chart as he called my toddler a girl instead of a boy. Recently moved here due to husband's military orders. Picked this urgent care as it's the closest to my house. Would not recommend this facility to any military family. read more

I have the flu or Covid or some nasty virus, but I was literally delirious for 24 hours and then dragged myself in for an appointment. I was told that the doctor was in a meeting and that I could wait 45 minutes for him to be out or do a telehealth visit. This is frustrating because I could've done the telehealth visit from home. I opted for the telehealth and laid in a room in front of a giant screen for 45 minutes and nobody showed up. I had to go out and find somebody and ask about it. By that time the doctor was off of their lunch and I was seeing in person. When I asked why they scheduled people during a doctor's lunch they said it was "corporate" and they had no control over and it was "in the fine print." I'm too tired to get into how I really feel but this is the world we live in. Beware. Gone are the days of face-to-face personal interaction with people who pretend to care. read more

1. Long wait time I was not told about upon arrival. 2. The doctor saw me for only 5 minutes. 3. The doctor prescribed me with 4 antibiotics when he said I have a virus. Which if anyone knows you don't take antibiotics when you have a virus....... 4. He tested me for flu and Covid and he said both came back negative BUT I went to another doctor the next day like legit 8 hours later and tested for flu and it was positive. 5. Feel like the doctor was not thorough and just threw medicines at me which thank god I did not take because I would have gotten worse. 6. I had to go to another urgent care and spend even more money because this doctor was not thorough and did not do his due diligence. Next time save your time and money and go to Scripps or UCSD read more

When i walked in the staff seemed confused with their roles of check in. Then i sat in an Empty waiting room for 45 minutes with chest pain. I asked for a refund for my co pay and said i was leaving, not one apology or update or anything. Don't go here if you're in pain. There's plenty of urgent cares in the area to choose from and this isn't one of them read more

I went to Marque PB on a follow up per the provider's request. Apparently , Marque has no back up plan if their provider doesn't show up. I had a 30 minute drive to another Marque and the wait is 2 hours. Inexcusable! All medical staff should have a back up if I was a critical care RN for 40 years! We NEVER went without back up. Inexcusable!! read more

I have had positive experiences with Marque Urgent Care in the past, however, I was extremely disappointed by my most recent visit! I was scratched by the neighbor's outdoor cat (which is probably not up to date on any vaccines) and my hand and fingers began to swell. I waited about an hour to see if the swelling would go down, but it seemed to be spreading more widely across my hand. Before heading to urgent care, I looked on the website to confirm that Marque was open. Not only did the website list that they were open, but also gave an estimated waiting time of 5 to 10 minutes. When I arrived, the woman at the front desk told me that they were not accepting walk-ins and that they don't take patients after 4:40 PM. When I pointed out that it was not yet 4:40, her reply was "well, 4:30, 4:40." I'm not sure what that means... The staff just changes the time they close, depending on whether or not they want to see patients or too lazy and change the times depending on when they feel like it?! On a typical day I would be more flexible, however, this was during hurricane Hillary. I am EXTREMELY disappointed that the healthcare professionals would not take 30 seconds to look at my hand and fingers to see if I needed attention, and instead forced me to drive over 30 minutes in heavy rain and wind to be seen by another center. I completely understand that 20 minutes prior to closing is cutting it close, but all I wanted was a quick glance from the doctor to know whether or not it was serious and needed attention elsewhere, considering I would have to drive a distance in hazardous road/weather conditions and risk my safety for no reason if it wasn't an urgent manner. Very disheartening because my belief is that if you are going to go into healthcare, it should be because you want to help and actually care about people's well-being. read more

Set an appt for 4 pm, was on time. Not called back until 4:45 pm & then told the doctor was on lunch so we could choose to wait another 30 min in the too or back in the lobby. Walked out. HORRIBLE. read more

Had no idea about Pneumonia. They're terrible. They don't have enough equipment for tests.

DO NOT GO TO THIS PLACE. The PA that works there is a complete quack! Not only is the wait extremely long, but this guy ( I cant remember his name) dark hair, tall, if you see him , you better run. First, he didn't even examine me, I told him I had pain on the side of my body, I lifted my shirt to show him, he immediately backed up like I had leprosy, and right off the bat he told me I have Shingles. I have zero rash and absolutely nothing indicating that I do. Then he hurried me out of there. He saw me for less than 2 minutes. Complete waste of time. Made me extremely uncomfortable. I also have friend that went last week and had a similar experience except that they refunded her... my where's my refund?? STAY AWAY... go somewhere where there's actual doctors read more

Very disappointed with the service at Marques Urgent Care in Pacific Beach. Why take appointments if you don't respect them? I had a scheduled time but was made to wait while a walk-in family was taken ahead of me just because their child was crying. No one even asked what was wrong with me -- I was in pain, but they didn't seem to care. The front desk staff were rude and dismissive, showing no concern for patients. The only positive part of my visit was the nurse, who was kind and professional. Unfortunately, the poor treatment from the front desk completely overshadowed that. I won't be returning and wouldn't recommend this place to anyone. I also find unbelievable that no doctor or PA was present. Only a nurse. read more

Michelle and kamwee killed it. They made me feel safe . And I had a great process. Will return.

If you're having a true emergency, avoid this place. Even if you're not in emergency, chances are extremely high you'll be referred to a physician with a history of being reprimanded by the medical board or most likely, a physician's assistant who pretty much attends every patient at this urgent care. Said PA comes off as arrogant, clearly struggles with listening comprehension and will dismiss your symptoms. This place is a liability and should be investigated by the medical board. read more

Was very impressed with app capability to check in and monitor without having to wait in lobby. The staff on duty, Kaylyn at front desk, Jade in back office and PA Ryan Birtcher were incredibly kind and professional, even at the end of a long and busy shift. Thanks for helping me get back out in the water! Great job!!! Cheers! read more

negative stats! I called them twice and when they picked up they immediately hung up on me. I'm trying to get my boyfriend help and it's urgent. read more

Sadly. Have to drastically reduce my opinion on this place. They were great when I cut my finger. I busted my ankle and came here because they specifically say. They have X-rays on their website (see my photo). I get here. Hobble in. And then they inform me it's "be down for 2 years and I can go to their UTC location". But I feel like a dick writing this. Brian and everyone is perfect they are so wonderful. Like I love Brian. He's the best. They down own it. I get it. Just update your services. I know covid sucks. It sucks for everyone. Went to UTC for my X-ray. They were also very nice. Thank u. read more

See all

Gave this place a second chance and they're still awful. Dirty lobby, receptionist who looks half asleep, EXTREMELY long wait times for a Covid test, and unprofessional staff. The list goes on and on! Do not come here unless you have to read more

awful, it doesn't matter if you make an appointment you will still be waiting 2.5 hours plus. Got to the back and they gave me the option of waiting even longer to see the dr. in person or to hope on an online meeting with a different dr. I said i would wait for the dr in person, but it seemed that wasn't really an option. So they put you in a room to meet with the dr online and that took 45 over minutes till i could see the dr. online, ridiculous overall very bad experience they need to get their stuff figured out. read more

After not being able to see my primary I was referred to another Urgent Care inPB. The front desk employee was rude, disinterested in helping me and then told me a doctor wouldn't be able to see me until 5pm. It was 8:30am. I then went to Marque Urgent Care waited for them to open at 9am. I was greeted right away by Anel who was very nice and helpful. Didn't wait long and Leanne the medical assistant called me back. She was kind and explained everything she was doing and why. Then I saw Ryan the PA and he helped me with my ear problems and was very compassionate, gentle and patient. I received a follow up text to see how I was doing and the urgent care called me right back. I was very impressed with my first experience at Marque Urgent Care. read more

2.5 hr wait for a 4:30 appointment. Only 1 provider on staff on a Monday. They should do better than this.

Made an appointment for 11 am because I woke up concerned I had strep. I waited 20 min until they made me take a Covid, flu and strep test. After the results came in, they told me I could wait in the waiting room to see the doctor. I asked if I could head home since I lived so close and they said it would only take 30 min. I didn't get seen until 2 pm and then I was put into a room and waited another 30 min. The doctor said I didn't have strep and testing for strep c/g wasn't necessary since it's less common even though I told her I've had it before. They told me to rest and take Tylenol and gave me a prescription to pick up for extra strength Tylenol which took another 15 min of sitting there and then I just ended up leaving. I was miserable, very sick with a fever and had made an appt to avoid this long wait. Two days later I was worse and went to a different urgent care and they tested me for strep c/g in which I did in fact test positive for and got the necessary antibiotics + additional medication to help. Some of the staff was nice but the PA was rude and barely asked me anything. Otherwise I would not recommend this place- very unorganized. read more

I made a appointment with the staff last Th for Monday appointment. When entered the Urgent Care, the medical assistant told me to wait for my time. After an hour waiting, I approached and ask when will I be called. Then she ask me to check in, and I did. After half more hours, she told me my insurance won't be covered anymore. This is very unprofessional to bring a patient and not knowing what to expect. My time and the service was very unexpected and unprofessional. read more

MORE LIKE DELAYED CARE! Honestly, I don't see how this place has good reviews. Their check in process is awful. The front desk girls aren't very professional or organized. Just the whole vibe of this place was off. Tried calling multiple times to the number listed on here and google and even paperwork from a recent visit after going through the automated system, no one ever answered went straight to voicemail with a "mailbox is full" message. It took about an hour and a half to be seen when there was only a handful of people in the waiting area. Not sure what kind of system they run but they kept calling people back that had already been seen, lack of communication? I'm not even sure that they have a doctor on sight as I've only ever seen the nurse practitioner here. I would take your emergency visit else! read more