While working in town yesterday, I stopped in to check it out. Haven't been to a Marshall's since I moved to NC. I'm a huge TJ Maxx lover. I was able to grab some beauty products and a candle, and gourmet chips. Well stocked store, clean and friendly employees as well. Definitely check it out! read more

I love coming here because the stock is rotated a lot!! I have had a time or two I found a product I liked but went back to get more and there's none! But then new stuff comes in .. the prices are really good and lots of name brands like adidas, Reebok, Nike, crocs, just to name a few! The staff always is friendly and stocking the merchandise. I've asked for help few times and they always try to help if they can. read more

I enjoy going to this location whenever I need to find household items and name brand makeup. I have found that they tend to stock some awesome higher end makeup along with drug store brands. I've found Urban Decay, Too Faced, Anastasia, e.l.f., L'Oreal and Maybelline to name a few brands. You will have to check to see if their items have been opened/used/touched before purchase. They also have a good selection of clothing, household items, accessories, bath items, etc. This store is more organized than others and for the most part it's easy to find what you're looking for. You'll find that employees are constantly moving around stocking or putting items back on shelves. The employees here are pretty friendly and easy to talk with. read more

Firstly Marshall's department store is a good store no matter where it's located to find awesome discounts on name brand clothes, shoes and such. The store was clean and very well organized. I found what I was looking for and more lol Can't go in this store and not come out with something! Okay perhaps you can :) Marshall's is basically a place that has clothing and such that I'd say was overstocked in other department stores. Still yet their items are good though you may find a small manufacturing defect it still doesn't deter from the shirt for example. Stop here before going to the higher end stores to leave more money than you wish. read more

Marshalls - It's packed ... I don't mind the lil walk from the parking lot to get inside for some good deals!! - Department Stores Near Me - Jacksonville, North Carolina

Went in on a Saturday and it was busy busy!! Customer service was on point! Every register was going with a line. Noticed a member of management (Lisa) on their walkies handling it with grace and strategy, with the store manager directing customers to their register! I was only in line maybe 5 mins and Lisa happened to be my cashier, she was friendly and helpful! 5 out of 5 experience all around! Bravo Marshall's on Western! read more

This Marshalls is not too big, but they always have a ton of good stuff! They have a ton of cute seasonal things for the home and a good variety of clothes. The staff is polite and the restrooms are clean. read more

Things have improved with this brand and location in part to fierce competition. I came in for home decor to spruce up for the summer. Found everything I wanted and more for a reasonable price. Upon check out I was asked if I wanted a store card...Im telling you the sale reps are savages when it comes to getting you to get one almost relentless. However the card does have its perks with no annual interests rates and 10% off your initial purchase. If youre like me and dont shop here often its worth getting one using it once or twice then cancelling the card. Jennifer the rep was amazing I dont usually cave when it comes to store cards but her sales pitch was flawless and shes super nice and you can tell passionate about her job. Overall it was a much better experience than ive ever had at this location. read more

As with every other Marshalls I've ever been to, it's hit or miss whether you will find anything...but chances are you will end up with an armful of stuff you didn't plan on but couldn't leave without. (Today I went in to look for a hanging bathroom shelf--which I didn't find--but I ended up with two pairs of PJs for me, three pair of PJ pants for hubby, toys for our son, some hair product, and some other random stuff.) The carts are small so they feel funny, but for a quick trip around, they're just fine. Most of the aisles are decently organized, but some shelves are in complete disarray and you need to paw through stuff to find what you want--though the prices definitely justify the small amount of work it might take. Lastly, the cashiers are efficient and nice. read more

Marshalls - Department Stores Near Me - Jacksonville, North Carolina

Not a variety what I was looking for (bathroom decor) Overall, it's a nice Marshall's. read more

Same ole set up.. they have lots off brand clothes very limited on any decent clothes here nor suggestions . Some defected bins limited. Tells me they don't have enough customers to serve. read more

I love how helpful the staff is. My first time at this store and Hailey helped with a size issue for my daughter. She even took me to the correct section which staff at most stores don't. She was very patient with me and what I was looking for. I love the layout. read more

I took my partner here today to celebrate a small windfall and she found a small bracelet that she really liked and although it was a bit pricey I just wanted her to have it. She is a great person and deserving of something special so we happily brought it up to the register and placed it among the other items. We left stoked at the purchase and she wanted to check it out while I was driving but for some reason couldn't get to it and when we got home well the item was nowhere to be found and was not actually ever rung up. So now I have a bummed partner and I am bummed and well not too happy. Yeah a mistake I'm sure but this was a special gesture and therefore the item became special as well. I hope that it somehow is still there and ready to retrieve obviously that would be great. But if not, well if you guys read these reviews maybe you have an answer for me? I used to work at HomeGoods so I do know that the customer will always be right no matter how wacky the situation so if I don't get the bracelet I hope that something can be done. That's my little story to offer, maybe it helps maybe not. Peace out, B5F read more

This is one of the better Marshalls I've been to. It's super clean and organized, had a good selection, and staff is friendly. Prices are always great and I can always find what I'm looking for. read more

Who actually puts clothing items back on the rack with holes in them, makeup that's used and lotions opened. Look at items close before your purchase here. Please add some actual high end items to the store instead of always the poor quality items. read more

I love Marshalls! However, I hate the lines at the registers! This Marshalls is always clean and organized. They have an impressive selection of shoes and kitchen items. If I ever need a rare kitchen supply, I check Marshalls first. read more

Store is clean and organized. Staff is helpful, and friendly at the registers. Clothes are hit or miss, but that's with any Marshalls IMO. Great place to go when decorating your house, stocking up on kitchen supplies, or looking for beauty items and not wanting to pay original full price. Checkout has always been quick, even during the holiday rush. read more

This location is one of the cleanest ones I've been in. Really compact inside, but the deals are really good.

I love the tiny carts, they make shopping alot more enjoyable! The store is well organized and I noticed the service is quite quick compared with some other Marshals I've been too. I love the kitchen section, there are many things I never knew existed. They have a great selection of photo frames which I love. Overall, a very pleasant clutter-free experience. Like this place alot! read more

Firstly, Marshall's is my addiction. I cannot go into that store with only one item in mind and leave with just that item--I always end up spending $100+. With that being said, it's such an affordable store with ever changing stock consisting of some really unique items. I love to decorate my house so I spend a lot of time in the housing sections, but Marshall's literally has everything from shoes to clothing to perfume and makeup. The store is always well maintained and the staff have always been helpful and polite every time I've gone in. Love love LOVE Marshall's! read more

I love shopping at Marshall's. Sometimes after a long day you can just wander up and down the aisles and get some good retail therapy. It's fun, and not too expensive and they have some really pretty things there. I really like shopping alot, so this isn't the only store I go to, but it's one of the better ones!! read more

I don't usually expect good customer service from discount stores, so I was pleasantly surprised by how well I was treated the last time I shopped here. An employee asked if I was finding everything OK while I was browsing. The dressing room attendant got a different size shirt for me to try on and brought it to me in the dressing room. The woman who rung me up was pleasant. I watched as another woman working there kept her cool with a rude customer. As with any discount store, there is going to be chaos on the shelves, so expect it. Like another poster said, the shopping carts are very small --better to make it down crowded aisles, but difficult to fit some items in. read more

As far as the store goes, it's fine. Just like any other Marshall's store I've been to. I went in with my husband to buy running shoes and was SO disappointed with the lack of selection (for Women's). Seemed like they had plenty of options for the Men's sneakers and basically any other shoe besides women's running shoes. But that wasn't my main problem. It was when I got up to the register and started to ask about a discount. I had to buy the display shoe, as it was the only size that fit me and was out on the floor, and on the bottom of the shoe there were numbers written in silver sharpie (which in my eyes is damage to the $40 shoes I'm buying). I ask the cashier if I can get a discount and she looks at me like I'm crazy, asks her manager, and comes back just to say "it's fine". I've been to plenty of Marshalls and have had to ask for discounts on damaged items. I've never been so dismissed before. Some people might say that's not a big deal but at least have good customer service and explain to me why or have a better answer that is not dismissive to your customer. Might've just been this one cashier but she definitely left a bad taste in my mouth. read more

So disappointed.. Had the worst customer service experience. Typically love Marshalls but today I went in found a wallet that I loved with a tag for 14.99.. When I went to register the girl rang it up as 79.00. I showed her the tag that was on the outside of wallet that said 14.99. She went on to say that was wrong and that it wasn't 14.99. I asked if she could please speak with the manager to see if we could work a price out due to the mistake on their part. As she went to call the manager another customer service rep came up behind her looked at the tag, looked at me and said "uh No this is a Michael Kors wallet". I am the first to admit I'm not up on the fashion world.. I don't know labels.. I felt like it was a complete Pretty Woman moment. Sad thing was, I was ready to buy even with the mistake but they made me feel like an idiot that I had the audacity to see if Marshalls was able to meet in the middle due to the error on their part.. Lost a frequent buyer today.. As a manager all I can say is Marshalls please push that customer service it makes a world of difference in the experience. read more