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    Marshalls

    3.0 (8 reviews)

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    4 years ago

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    4 years ago

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    7 years ago

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    8 years ago

    Messy store, sterile food items lack seal, unhygienic, staff blames customers for the poor condition of the store.

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    7 years ago

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    10 years ago

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    SEPHORA at Kohl's

    SEPHORA at Kohl's

    2.8
    (19 reviews)
    0.0 mi
    $$

    TL;DR for management (and anyone else who actually reads these):…read moreOn May 1st, I received the kind of customer service that sticks with you--the kind that's rare, not because it's flashy, but because it's competent, thoughtful, and consistent. I spent over a decade in client-facing sales, including quality assurance and training, and I've seen what "above and beyond" really looks like. Shalisha at the Royersford Kohl's Sephora absolutely nailed it. Her initiative, product knowledge, time management, and customer-first approach stood out immediately--not just in how she helped me, but in how she handled the entire store. This is the kind of employee you want leading teams and training others. I came in the store looking for foundation that works well for my skin--this has been an ongoing and frustrating search. Shalisha gave a warm and enthusiastic greeting--and though I took up more of her time than I intended, she gave her all to this interaction and maintained that high level of supportive enthusiasm throughout my visit. Shalisha listened, asked the right questions, and walked me through several options that actually made sense for my skin. And not just what was on the shelf--she also referenced products carried in full-size Sephora locations, not available at this one. That's the kind of product familiarity you don't get from a one-time training session. It comes from effort, and choosing to learn about everything, not just what she personally uses. She's young and has flawless skin, which made it all the more impressive how well she understood what works (and what doesn't) on skin that's aging, textured, or harder to match. That tells me she's not just learning to serve people like herself--she's learning to serve everyone. That doesn't happen by accident. That's what it looks like when someone takes real pride in their work and uses their downtime to learn, not just wait out their shift. And her customer handling? Spot-on. While she was helping me, other customers came in. I noticed right away that she didn't panic, didn't ignore anyone, and didn't try to rush me to get to the next person. She looked up, acknowledged the new customer (just enough to let them know they'd be helped), then smoothly gave me a bit of space to explore the products she'd recommended while she addressed the next person. Nobody felt ignored. Nobody stood awkwardly waiting. That's real time management, and it's hard to teach. Also worth mentioning: I asked if she worked on commission--because the kind of effort she put in would make sense if she did. But no. No commission. No incentive other than doing the job well. That's rare. Most people don't go this far even when they are getting a bonus. So to see it from someone in a non-commissioned retail role? That's next-level. For context: My career was in customer service-oriented sales, including quality assurance and training. Having been trained by a Fortune 50 company known for winning the J.D. Power award for customer experience year after year, I have a solid understanding of what good client service should look like. I've also reviewed thousands of customer interactions from the coaching side. So I don't throw around compliments lightly, and I don't say someone's exceptional unless I really mean it. I'm also not the type of person who shops in person unless I absolutely have to. I order groceries, glasses, medication--everything--online. But the quality of service at this location, especially from Shalisha, is making me rethink that. When someone makes the experience this smooth and genuinely helpful, it's worth making the trip. If you're in management--especially district or regional--please take note. Shalisha isn't just a good hire. She's a high-return investment. She knows how to handle clients, how to adapt to different needs, and how to keep things moving without sacrificing quality. She's the kind of person you build a team around, and if there's any discussion happening around leadership or advancement, her name should be on that list. Sincerely, Sam T. May 2025

    I purchased some items from Kohls online for a family member last night. I earned Kohls Bucks which…read moreare for valid for a couple of weeks. Knowing I won't be going to Kohls in the near future, I went to this one as it was nearby my vacation area. The store is large and clean. A staff person bright me to the men's clothing section and I bought the item with Kohls bucks. Total out of pocket cost: $0. Highly recommend their rewards program, which is free to join.

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    SEPHORA at Kohl's
    SEPHORA at Kohl's
    2 suits for less than $350

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    2 suits for less than $350
    LuLu Boutique & Gifterie

    LuLu Boutique & Gifterie

    4.1
    (18 reviews)
    1.5 mi
    $$

    5 stars++ If you're anywhere near Phoenixville, you must stop by LuLu Boutique & Gifterie - it is a…read morehighly curated vintage and yet modern boutique offering clothing, accessories, and gifts with a focus on one-of-a-kind, locally sourced, and stylish pieces. I absolutely love this shop and vibe!  The selection feels thoughtfully curated and the best part is that their prices are affordable. The denim selection is amazing, and I'm obsessed with all the crochet pieces. The jewelry is just as good -- tons of gold, plus beautiful silver pieces (which is so in right now). My life was forever changed when I found the best pair of aviators here -- I've been dreaming about glasses like these, and somehow they were just sitting there waiting for me. That's the kind of place LuLus is. If you're looking for something unique and one-of-a-kind, this is exactly where you should shop. It's the kind of boutique you keep coming back to for the fun, the glamour, and of course, because you never know what you'll find next. Thank you! Support local

    I am a sucker for great customer service, and Lulu's got it right. I have been pining over a red…read moreplaid strapless dress I had passed up last time I was in this shop. Since F was in Phoenixville on business, I figured I could dash in and check to see if it was still there. When we got to the door there was a sign up saying the store was closed for inventory....oh no I was so disappointed BUT the lovely lady inside saw me peeking in and opened the door. I told her my story and she was so kind and gracious to let me in as long as "I didn't mind the mess". Alas, the dress was nowhere to be found (my fault for not snatching it up when I had the chance). The co-owner even called her partner while I was there to see if she knew the location of the dress. I love when someone goes above and beyond what is expected in order to help a customer. Kudos to you Lulu...I will be back.

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    LuLu Boutique & Gifterie
    LuLu Boutique & Gifterie
    LuLu Boutique & Gifterie

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    Starr Books

    Starr Books

    4.8
    (8 reviews)
    0.3 mi
    $

    I wish it hadn't taken me so long to get around to finally stopping into this bookstore, although…read morethat was probably better for my budget! I'm definitely going to be a regular now! So far I've only purchased books, but will likely be selling some back at some point, which you can do for store credit on a future purchase. The store is spacious and well organized and has a great selection. Every book on the shelves is in great condition, and they have a lot of recent best sellers. They have fun displays, as well as one for banned books, which I love. Most books seem to be in the $7-$10 range and they have a mix of hard covers and paperbacks. I always leave with several books in my arms. The employees are always friendly and helpful, and they seem to take the time to get to know the regular customers. If you're looking for a particular book they don't have, they'll make a note and call you when they get a copy then set it aside for you to come in and pick up within the next couple weeks. And adding to my love of the store - they have a bookstore cat! I haven't had the pleasure of meeting Webster yet, because I'm always there on his day off, but I look forward to meeting him sometime in the future!

    Came in recently to sell some used books. Drop them off, leave your phone number, and they will…read morecredit your account. The next time you come in, you'll get 50% off the books you are buying up to the amount of credit you have. Good selection in here and friendly staff.

    Photos
    Exterior
    Exterior
    Bookstore Cat!
    Bookstore Cat!
    Banned Books Display

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    Banned Books Display
    Open Door Ministry

    Open Door Ministry

    2.9
    (11 reviews)
    0.9 mi
    $

    I was never at a pantry this place is a house filled with loving volunteers who are so excited to…read morehelp. They don't give you totally expired cans. Fruit is so fresh. I'm someone's who struggles with eating food. Though I'm not old I'm 51 the staffing is so helpful. Also the once a month give out free clothes. They also have 8$ fill a bag. I just can't think about what it would be for me I had nothing to eat. I have 2 broken feet they helped carry everything to my car. M I need to share this because honestly it saves me from my eating disorder. I can't wait thur I finish my law suit and I am excited for next chapter. I really plan to offer my talents. I love clothes, love people and my life is not mine it's Gods and everything I see was Jesus works being used. This is a very humble food pantry feels amazing knowing I can get food that I want to eat. Thanks everyone

    I was in need of toiletries and paper towels tissues toilet paper etc. I left with nothing. I was…read morenot treated with dignity and felt judged. I'm a 65 year old widow raising my 3 grandchildren. I've been struggling for the past year. my husband was sick for a long time before his passing so all our resources have been stretched to the maximum. I'm still paying for the funeral. I am working and came into work early and left early so I could comply with their hours. Life has been so hard and they made it worse. Shame on them I guess it's ok if you want to buy things

    Marshalls - deptstores - Updated July 2026

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