1. Marshalls

    1. Marshalls

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    Santa Ana, CA

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    Marshalls

    2.3 (41 reviews)
    Closed 9:30 am - 9:30 pm

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    Review Highlights - Marshalls

    Well I still come to this location and got to talk to Al Garcia.

    Mentioned in 3 reviews

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    Closet 21

    Closet 21

    2.7(42 reviews)
    3.2 mi
    $$

    I came into this place today, and honestly, the experience was very disappointing. I went to check…read moreout and noticed that they offer 10% off if you follow them on Instagram. I asked the cashier if I could use the 10% discount, and she told me, "Not today, next time." I asked her why I couldn't use it today, especially since the offer clearly says that I'm able to get 10% off by following them, and clearly says to show an employee. She still refused to honor the discount and didn't give me a clear reason. If the promotion is being advertised, customers should be able to use it according to the terms. Very disappointing experience and, unfortunately, I won't be coming back. Worst experience.

    I'm a regular here I always spend lots of money here every month and I've noticed a pattern in the…read moreservice everytime I come in different clothes , I came in trying to purchase 200+ worth of stuff and they were nice but the owner kept over looking the girl tryna ring me up like almost profiling me .Today I tried using my new bank card which I had just used at the store next door same information and pin ,it got declined not sure why I have lots of funds in there and just used it . Then she snatches the bag that was in front of me like if I was trying to steal or scam I wanted to use this card I just thought it was weird how I was treated after the declined " and I told her to try again and suddenly faces shifted . I used my regular card that I was trying to avoid using and it went through . I have the money I don't need the attitude along with it . Trying to profile me everytime I come in my gym clothes .U should treat all your customers the same . The next time I get followed around the store cuz it's happend before I will be filing a case against this location

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    Closet 21 - DO BETTER !

    DO BETTER !

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    Closet 21

    Closet 21

    2.7(43 reviews)
    6.6 mi
    $$

    Very cute clothes, but they have a very bad service, I just went there and the lady I think is the…read moremanager was very rude she racial profile me and my family, I was walking around looking at clothes and she was following us like if we were going to still we had the money to pay just because she hear us talking in spani that does not me we don't have money to pay for our stuff but we let her be, when my was about to pay she give the lady her car and she said she needed an ID and I ask her why because to be that was really disrespect she respond saying that that was her store rule thats how I knew she was the manager, honestly I am no going back there

    The Asian store manager is extremely rude. I had a $10 with some change store credit and I bought a…read morenecklace that was $7.99 and in a really rude way she said, "Can you grab something else the necklace is $7.99 and you have $10 store credit" OK SO WHAT! I didn't know what else to grab because I was in a rush. What's the problem with giving me $2.19 store credit? When I told her I didn't know what to grab she said, "Well, do you want store credit"? Well no shit!! It's not like she can give me my money back. She threw my receipt and I had to pick it up from the floor. She didn't even apologize. I feel bad for the young girls working here because they seem really scared of her. She needs to be taught on how to treat customers because you can't be running a retail store when you have poor customer service skills.

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    Closet 21
    Closet 21
    Closet 21

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    Marshalls - deptstores - Updated September 2026

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