Was in the shopping mall and stopped by since they have the Black Friday sales. Snapped some hand soaps for $3 and some bath gel for buy 3 gets 3 free. The store is full of nice,friendly and helpful staff. And it fills with ALOT of great stuffs and holiday package. Love it. read more

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Excellent selection of body care, scents, and other items. Download the B&BW app to earn points towards rewards with every purchase. Staff is super friendly and helpful here. The store is very well organized and clean. I love coming here for their Aromatherapy items as well as their wallflower scents. They usually always have what I'm looking for. They have a great selection of men's body care items as well. This store is located on the first floor right off of the elevator. read more

Bath & Body Works - Entrance in the mall - Cosmetics & Beauty Supply Near Me - Santa Ana, California

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I wanted to share my experience at the mainplace location, I saw a cute flower candle holder that was already purchased behind the counter , I had no idea it was a top selling/ viral candle decoration. Leyda pulled out a pen and paper and said I will call you if you I see another.( for someone who has worked I retail/ customer service all my life. I was blown away) sure enough the next day she called me! Everyone at this location is so polite and super helpful. Thank you Leyda and team, read more

Bath & Body Works - Cosmetics & Beauty Supply Near Me - Santa Ana, California

The one star isn't for the products in the store. It's for the staff in the store. This is the B&BW closest to my home. I've had multiple issues with the rudeness of the staff. It's not any one person in particular, which tells me that the management is failing here. It seems like this store runs on their own policy. Customer service is non existent here. more than once I've have online in store pick up orders with items that have been canceled. Then when I arrive the items are on the shelf. They will not honor the sale price that i purchased the item with. Or allow me to det the coupon discount. There is absolutely no customer service. They also seem to make their own hours. I've arrived at times when there hours are listed as open and the store is yet open. There is usually someone at the front greeting customers, which is great. But, it should be a staffer who legitimately wants to help a customer. Not roll their eyes when there asked to show the customer where a product is at. Today was the straw that broke my back. I will now have to drive to Orange or Costa Mesa if I want to shop at Bath and Bodyworks. I called over the phone to see if they had product in stock and was told, "I am not allowed to give that information over the phone." Then I asked for her name and she said, "I am not allowed to give that information over the phone." I do not need to spend my money in a store with this type of associates. read more

Normally come here for my wife to buy her the favorite lotions and sprays that she likes. Get the hand sanitizer here too. And lately we have been getting the hand soap here. The wife saw that her favorite hand soap flavor also has shampoo and conditioner, so had to pick her up some. Ordered online so there was no looking around the store for it as I did pick up. Good to go. read more

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This location is better stocked than most, and checkout is quicker here than any location I've been to, even during the holidays! But, the employees don't greet you and offer help like all other locations. This doesn't bother me, but it's something you may need to know before shopping. Even still, this is definitely one of the better locations. read more

My boyfriend placed an online order on 12/16 and since it was 12/20, he called earlier this morning to confirm it was still there for pick up. The original representative who helped me was great. She found my order on the shelf, but wasn't sure why my order # wasn't showing on their iPad. She called over Layda (I'm assuming was the manager), and just the immediate experience with her was off-putting. Layda told me that the order expired and even though they still had the order on the shelf, there's nothing they could do. I informed her that my boyfriend called this morning to check and just wish we would've been told that so I could save a trip to the store expecting this pick up. She then puts it back on me saying, "did he ask how long you guys had to pick it up?" and goes on to say the orders expire based off the time it was placed so by the minute/hours not by day; and I tell her how were we supposed to know to ask that? She says again there's nothing they can do with a (you're SOL kind of attitude throughout the entire conversation) and I can't even rebuy it in store or have other options. There's just "Nothing" they can do. Overall, working in retail for 10+ years I understand these things happen especially when it's system based so it is what it is. What's uncalled for is Layda's attitude which is a controllable. We thought we did our part by calling to confirm, how were we supposed to know how their system works? 2 stars for their customer service (0 stars for Layda), best to just shop at another location. read more

Only came to do an exchange waited for them to open late waste of time . Then they tell me the system is down and cant fo exchange or returns read more

They're located close to Macy's on the second floor. I've been here twice and both times experienced no crowds and pleasant and attentive employees. The only complaint was the selection of candles on sale were limited. On any other day they would have every scent of candle, but on sale day they only had the less desirable and/or seasonal scents. One of the ladies said I could always come in at a later time and exchange the candle for another scent when it comes back in stock. The employees here were busy restocking shelves everywhere and always acknowledged customers and asked if they could help them out. read more

Bath & Body Works - Slim pickings! $5.95 single wick candles, one night only! - Cosmetics & Beauty Supply Near Me - Santa Ana, California

Must say, I'm currently obsessed with bath and bodyworks products. This place gets full compliments for customer service, product availability and oranization and cleanliness. The ladies here were all extremely helpful and friendly. None of them gave off a rude vibe. There was a sense of "everyone is welcome here." Good job everyone! Hope you keep it up and that B&BW recognizes this. read more

Really great customer service and the store is super spacious! I find they get new inventory faster than the other stores around me. Very nice sale associates as well read more

Love the products here but the staff operate questionably here. I've had issues with exchanges at this location on more than one occasion only to find out at another location that it never should have been an issue at all. This store seems to operate on its own policies so just be careful or better yet, just go to any other Bath & Body Works location. Saw them start closing up a half-hour before the posted close time once too. If this location is still open a year from now, I'll be surprised. read more

Maira was so so helpful with my exchange! I felt bad because it took a while to complete the transaction and a long line formed but she was so sweeet and patient!! read more

I love the customer service at these stores! I have never had a crabby employee yet! They all seem to love their job and will suggest things in a "would you be interested in..." way, versus trying to get at me with a hard sale. Turn off. One star is removed only because they have so many seasonal scents, and when I find one that I love, the next time I go, it's gone!!!!!!!!!!!!! So heartbreaking. Their sales are great. Look forward to Spring scents...so over pumpkin and cinnamon apple and pine scents already. read more

I had a really great experience with Vanessa helping me locate some wall flower recharge scents. I was kinda bummed the store was a little messy , but will definitely be back. For some people with lots of scent sensitivity be careful walking in and people testing the sprays not being mindful of others. Will definitely be back and staff was friendly and bilingual. read more

Bath & Body Works - They have a sale right now on the wall plugins - Cosmetics & Beauty Supply Near Me - Santa Ana, California

I was there this weekend a girl named Jossy helped me get my body care. Her customer service is AMAZING and my kids loved her. I use to work retail and I know what it's like to deal with upset customers and they can be a handful. Anyways she had a customer that was upset because the fragrance she was looking for was discontinued. The customer was rude and a little mean and the mom in me was about to come out to defend this girl but I didn't have to Jossy handled it so well she was calm and understanding she showed empathy and was able to get the customer to calm down by giving her other suggestions or tips on where to find it. She even showed her another scent that she ended up liking even more thanked her and left happy. I was so impressed. And she kept the same energy with everyone that was shopping. All of the associates were so nice the boy at the register even told me about the free item I had I was so glad I came in. Definitely going back! read more

At least once a year we come here, mothers day, for my ex wife and my kids remind me that it is tradition to shop here. The store is full of helpful girls ready to spray you with fruit spray (not in your mouth), and give you lotion samples. If I worked here and was a teenage girl, like every person helping us, I would hate this job, giving men lotion samples and telling them how good they smell... no thanks. this girls that helped us were great and the up sell here is a great deal, so I bet they bat at least 50% (500). read more

As a loyal customer of bath and body works I always find myself in stores and online shopping. I spend a lot of time and money and have never had any issues with customer service and staff in store until coming back to my own hometown and entering this location. It's pretty small to begin with and the staff I encountered this past week was pretty rude. I won't ever be stepping foot into this location because of this. do better. If you can please save yourself the time and money and just go to another location. not worth it. read more

My family and I will not be shopping at this location again. We went this weekend and were denied entry into the store because some of us were carrying bottled water that was closed. We were told by the manager Leyda that it was a new store policy because many people drop their drinks inside their store. Keep in mind this was on a scorching hot summer day. We inquired about any exceptions for people for whom it is medically necessary to have water and she said it didn't matter. We all made sure to submit feedback about this to corporate because it's a bad store policy. read more

Last night, 31 July, I went into this Bath & Body Works to pick out some last-minute presents for my friends, and asked the associate at the front if I could use a $10 off of $30 coupon that had expired a few days prior. The associate assured me that I could still use the coupon, and that it would be honored at the register. Sure enough, a second associate honored the coupon for me at the register, no problem, and even went so far as to apply it to my second purchase, similarly with no dispute. However, I was upset when I saw another customer come up to the register, assisted by the same associate who had promised me they would honor the coupon at the front, and be denied multiple times for the same coupon that I had. I understand that Bath & Body Works is a company, and is therefore trying to make a profit where they can. And this review is not a reflection of the company itself, but of these two associates, who felt it was appropriate to honor a coupon for one customer, and deny a second customer the SAME coupon right in front of them. It felt exclusionary and biased, and does not make this location one that I plan to shop at in the future. When one of the associates noticed my discomfort at the situation, she tried to cover her steps, reminding me that the coupon had expired and they were making an exception. However, she did not have a response when I asked her why that exception had been made for me, and not the other Guest, particularly right in front of her. I have reached out to Bath & Body Works customer service, and they were similarly disappointed and shocked by this poor example of customer care. Good on the company for being proactive, and promising to coach this store, but shame on these associates. I would advise against shopping here until these associates have been properly coached on treating each and every customer with the same respect and integrity, rather than making them feel blatantly discriminated against. read more

I had good experience at this Bath & Body Works store yesterday. The employees were both very kind and had a bright smile while helping me. The store was clean and organized! read more

This place has great deals and the girls who work there are great! They give hand massages here as well...which was a cool selling point for me. Left happy, and with smooth hands! I love their line of air fresheners and hand soaps too! read more

I usually don't have great experiences at Bath and Body works so I don't even bother writing a review about it BUT....... Today!.........I really enjoyed Monica's customer service she not only was patient with my indecisiveness but she went above and beyond for me. Thank you Monica for the Awesome experience! -Kay Von Kakes read more

Wow. The people working here are so rude. I usually shop in brea but thought I'd try out this location. What a mistake. I spend so much money for this company and forgot my coupon and the manager wouldn't value that I forgot it, which was fine, but she was such a jerk about it. Her name was Anna. Avoid her. Very unhelpful and shouldn't be dealing with customers anywhere. read more

Seriously, what the heck? On (July 31), I went to make an exchange right at 10 AM when the store should open. They were closed with no notice or sign... nothing to indicate the closure reason. The lights were on in the store, but the door was closed to the public. I waited until 10:45 AM, called customer service, but they were unable to reach the manager/staff. One word of advice - ALWAYS CALL in advance to make sure the store is open before you make the drive here. I wasted 45 minutes of my time + gas money for NOTHING. I will spend money at other Bath and Body Works locations. read more

i cant believe how awesome i feel after having Luz help me out at check out. She was cheerful and had exceptional customer service. im sure to come back soon!!!!! THANK YOU LUZ!!!! read more

I came to the mall purposely to visit bath and body works. I had gotten 2 coupon a couple days before. While walking towards the store I realized they started on 7/8 and today is 7/6. I said oh well I'll have to come back. After stopping at auntie Anne's to get a pretzel I ran into my cousin and after all the hellos she asked what I was shopping for. I told her my main mission was to go into BBW to use my coupon but then realized it was expired. She said I did the same thing but they honored my coupon. I asked are you sure and she assured me that they'd take it. I had already picked up 3 foam hand soaps and a couple 3 wick candles, my daughter was off looking for a free item under $6. I decided to ask about honoring my coupon before I made a fool of myself but as it turns out I still made a fool of myself! No one seemed to remember honoring my cousins coupons and they said I wasn't able to use them. I put all my stuff down and walked out. The moral here is that if you're going to pick and choose who you honor stuff for just remember that that person might happen to tell another and you have no choice but to honor theirs too. If not then just stick to the policy of using a coupon on the start date! read more

I went here returned some stuff without received and manager of this store asked so many questions and her face seem like pissed of at me. She threw out all the shower gels in the trash front at my face didnt say anything. She look at me like i try rob the store. What the hell man, ive been at others bath and body works store and they are not treat customer like this. Please customer service need to check out this manager at this store. So unhappy, never go back here again. read more

I came in last Tuesday after 6pm and was greeted by Christian. He was very nice and helped me find what I needed. There was a summer wallflower that I was hoping was still in stock but I was introduced to other scents that were very pleasant. I picked up 5 foam hand wash bottles for $18. I always seem to think that the deals are way too cheap because everything smells so good and they last a very long time in my house. I enjoy coming to this place and Christian just made it a better experience. read more

I shop at bath and body works all the time. Who doesn't love these awesome candles and lotions. Anyway worst experience I get it give them a break they are working holiday hours... however you can be unkind and you can be rude. They where so unhelpful they where not busy no line no wait like 10 employees working nobody could help me find a scent its like they where go away. We wanted to buy gifts and spe money which we did because we where there. Will I go here again? Nope I will go to the one in Tustin Market Place they want you to spend money even with 10 people in line. read more

Rude Customer Service! I'm not even sure if the cashier I D # 1637228, is the correct person, as the person ringing me up was working 2-3 registers to keep lines down. The clerk didn't ask didn't ask if I found everything I needed, or will that be all, he didn't even wait to finish my transaction before moving on to another customer; bouncing between me and the other customers. The Cashier has his arm loaded with bags, so he can throw your items in the bag and get you away from his counter as soon as possible as if the customer is a huge inconvenience. With a Cashier like this it's POINTLESS!!!! You might as well have self check out because he's useless and doesn't value the customer. He didn't even greet us, again a would have been less offended if it was a self check out. I WILL NOT be back to this Location EVER! I will go back to the Outlets of Orange, at least they appreciate Customers and Realize without Customers there would be no store or job. read more

I hadn't been in a B&BW for years until about a month ago while walking aimlessly around the mall during my lunch break to get some steps in I decided to stop by. I was immediately greeted by a super friendly employee who asked what I was looking for, I told her I was just browsing and she politely let me be. I picked out a couple of small candles and was quickly handed a bag to help carry them along with the tip that they recently started a rewards program, she said that they were running a promotion that would allow me to save more on the candles I had already picked out. I downloaded the app, and paid just $6 each for my single wick candles after the promotion. I am now OBSESSED with these candles. They last just as long as Yankee candles with just as much reach and a fraction of the price. My app notified me last week know that the larger three-wick candles were on sale for $10.50 (usually $24.50) plus I received a $10 off $30 reward for opening a rewards account and they were running a $10 off $40 promotion. I went and purchased 7 three-wick candles for $53 (plus tax) - less than $8 each! I'm stocked up for the year plus have multiple to give as gifts. I would recommend keeping an eye on their sales! read more

The people currently working here are incompetent. The arrows on the floor clearly suggest there should be several separate lines. Also, I went to another location in Tustin the other day and there were indeed separate lines. Won't come here during the holidays again. Waste of time. read more

I love coming here when they have sales or coupons. I don't tend to come to this bath and body works, but I decided to come on Sunday around 4:30 because my coupon was expiring. Anyway, I was really happy with the service of Cashier:1709289 (sorry didn't catch her name). I bought portable car scents, and she actually went around the counter to get me a little box to carry them in. I wasn't expecting that! So now instead of my things being thrown in my drawer, they're neatly placed inside a box. read more

terrible. the cashier was lying to me. I bought a scent dispenser with night light and the light did not lit up. I brought in the store to exchange for another one. I asked the cashier to plug in the outlet next to the check out counter to make sure it work before I get it. It did not lit up either. She took it to another outlet that I did not see and came back and said it work when she shake it. I believed in what she said and took it home. It did not work in all outlets at home and at work. I was so mad because it cost me time to come back the store to exchange for another broken one. The lazy cashier obviously lied to me, she should be fired. read more

I was very disappointed with this place, i went in there with my girlfriend and my 1 1/2yr old child, i would walk out of the store when my son would get fussy as to not annoy other customers, until maybe the 3rd time an employee told me to stop coming in and out because of their sensored customer counter. Apparently she doesnt have kids and her tone was really RUDE. I will not be coming back to this store. read more

I went in there and was greeted by a nice young lady at the door. She was very helpful. Thank you so much. Will be coming here again.

My favorite bath and body works store! Amazing customer service and the girls are so helpful and sweet(: i love this location and it is the cleanest store ive been to! Thank you ladies and gents..keep it up! read more