I'm bummed not sure what the deal is here now. I understand as a business owner prices go up but 2 days half my set fell off I got a ingrown toe nail after she cut my toe nail. I had been going here for 2 years I take break so my nails can rest. I don't understand what the change is but I will not pay city prices and get half the work done. It's almost worth going to the eastbay to visit family and get my nails done .. just sad and disappointed. read more

I read all the other bad reviews but had some friends say they were a safe place to get a pedicure. I made an appointment and when I got there they had no idea I was coming, then she checked the book and told me oh sorry we can't do your pedicure unless I wait for a half hour. Also only the people working there had masks on not one of the people having there nails done (7) had a mask on. Very disappointed. read more

I would not give them one star if I didn't have to. The eyelashes were a disaster and the nails lasted all of 3 days and they charged a fortune for everything and it was a really bad experience and I definitely do not recommend this to my friends or even enemies read more

I walked in on a Monday afternoon and only had a 5 minute wait for a pedicure. Nancy did an excellent job. The calf and foot massage made me almost drool. Extremely relaxing and my feet feel marvelous! Looking forward to my next visit. read more

Martell Nails & Spa - Nail Salons Near Me - Jackson, California

If I could give it 0 stars I would! They are way over priced and they don't even do a good job. I got a gel manicure and pedicure done and they did such a sloppy job. Two of may nails the polish just pealed off!! I got them done two days ago!!!! Don't waste your time or money here. read more

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Thank you so much Laura! You were kind and friendly! Love my nails and I will definitely be coming back again!! read more

Martell Nails & Spa - Nail Salons Near Me - Jackson, California

I paid $45 for this!!?? WORST PEDICURE I'VE EVER HAD!!! Save your money & skip this place. In addition to a shoddy job...you'll receive lots of pressure to up sell other services to get more money out of you. Why don't you pay attention to the job at hand...do awesome work...& then you won't have to up sell so hard. Won't go back here EVER!! read more

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No stars ! Horrible experience, why make an appointment and if they are not going to honor your appt time. Then proceed to take a walk In !

Dipped nail? Yes please! So much better than gel or acrylic! My nail tech did an awesome job! It was comfortable and relaxing. Love the soothing spa music in the background. I would totally come back for a pedi-care next time. Thanks Martell Nails & Spa!! read more

The nail polish is a mess, my toes were cut uneven and when asked to fix it she blamed it the toe SHE cut too short. I was in and out with 30 minutes. Wouldn't recommend for pedicures. read more

Martell Nails & Spa - Nail Salons Near Me - Jackson, California

I was so excited to go get a nice relaxing pedicure today. Big mistake to go into Martel Nails. It was jUst a huge rush to get me in and out. Especially since I did not want a fancy pedicure. The 5 minute massage was maybe 1 quick minute on each leg. No conversation. Tried to find out about the facials. That went no where. Please try another place there are tons off choIces. Polish looks OK but not shiny, Bummed here. read more

My friend and I had pedis yesterday and we are so disappointed. They have changed the polish they use and it is awful. Both of ours look dull, smudged and sloppy. I suspect it is the polish brand. Even though I have been happy in the past, I won't be going back. Total waste of $80! read more

Very unsatisfied! I made an appointment for a gel pedicure. I noticed they didn't use the UV light to harden the polish which I thought was weird. After just getting my nails done I examined them closer and this is what I saw. When I went back to either ask for a refund or a coupon to get them fixed he told me he was unable to refund me even though they encouraged me to pay with cash because they charge $2 cheaper which was also sketchy. They have terrible customer service and I will not be going back there. Save yourself $35 and go somewhere else. read more

Martell Nails & Spa - Pedicure - Nail Salons Near Me - Jackson, California

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Actually opting to give ZERO stars if that was possible. I've never left a review IN MY LIFE negative or positive. I usually just take the loss and move on lol but this place is actually the worst nail salon I've EVER been to. My toes aren't even cut or filed in straight lines they're literally jagged. I got gel and the coat is so thin you can see my nail through. The color isn't even all the way on the toes. The sides of the nails have no polish what so ever. And the shape of the toes is just trash. I really recommend saving your money and doing your toes yourself if this is your only option lmao. This was my first time trying a nail salon here in Jackson I usually go to Lodi for my nails, and with this experience, it's definitely my last!! This could be just due do the nail tech I had I'm sure not all are as bad as the one I had, but if I was you I wouldn't even chance it. read more

If you get a pedicure here I highly recommend trimming your nails beforehand yourself. Unless $900 in medical bills for ingrown toenails sounds like fun to you. That being said, they were very kind and one service was good. read more

Love my nails. I've only gone to this shop a couple times so far. Totally enjoyed. Michael did my fill and pedi yesterday. The best ever. No pain no cuts. Very attentive. I'll see you in a couple weeks Michael! read more

Martell Nails & Spa - Michael knocked it outta the park. See you soon Michael! - Nail Salons Near Me - Jackson, California

I am visiting Sutter Creek and needed my nails done. I was able to get an appointment for a pedi and a fill. The ladies were very nice and made me feel very relaxed. I would go back in a minute! read more

I frequently have pedicures. I've tried multiple places around the county. Some have long waits, some look less than appealing from a hygienic standpoint and some do rush through work. I was a regular customer of Martell Nails in previous years. I think they've undergone new management because lately I don't recognize any of the workers. That's fine because how hard is it to get a pedicure?!? Martell Nails has been renovated on the inside. It's very bright, clean, spacious and I love all the chandelier glitzy fixtures. My pedicures come out fine, again not a challenging feat(no pun intended), but the only downside is that the last few times I've received such a rush through service. Hardly any massage, just enough to slap on oil and lotion, rub it through then scrub it off with a towel. If they could provide a little more energy to the foot rub, I'd boost the stars to a 4-5. read more

I've gone here many times and gotten a great pedicure, never did nails until recently. The last time I got a pedicure here the guy finishes up, drains the tub, and to my absolute horror, uses the tools he just scraped around my toenails to poke at the drain to make the water flow faster!!! I almost threw up! But I thought, well, if they sanitize in between clients I should be okay. Nope, not okay at all. I ended up with a toenail fungus that I am still battling. I've never had a nail fungus in my life. Fast forward a year later and I hear they are under new management and I have not tried them for a manicure so I will give them a shot. Still can't have a pedicure because I still have toenail fungus. I ask for thin, short, coffin shape with glittery tips for New Year's and my upcoming Cabo vacation. My My, the tech, just grunts. Doesn't say anything about gels, acrylic, nothing. She gives me the plain square shape and I try to tell her coffin but she doesn't seem to understand. Fine, whatever, I'll get the square shape. After I get the tips put on, I notice she has a freaking open bleeding cut on her thumb. I mention she should put on a bandaid and glove. She clearly doesnt understand this either and kind of laughs. I'm too far into the process at this point to stop. She puts the gel glitter on and in the process of making it the tip, she smears little flecks of glitter all over the nail. The gel is thick as a loaf of bread and uneven, lumpy, and bumpy. While all this is going on another customer comes in who just had her nails done that afternoon and she is asking why her set cost $35 and her friend who came in that morning and got the identical service down to the length, shape, and color was charged $50. Seems sketchy to me. So, this was 3 days ago and my janky, sloppy, thick stubby nails are already lifting at the edges. I am going today to another nail place to pay additional money to see if they can even be fixed without paying even more to have them completely removed and redone. I spent $40 on this crappy job and now have to waste more of my vacation spending money to fix this mess. I'm very upset and the only way I would be even remotely be somewhat satisfied is a full refund of what I paid for this crap. read more

Martell Nails & Spa - Glitter all over what should be clear, thick and janky, already lifting after 3 days. I will NOT be back. - Nail Salons Near Me - Jackson, California

Awful! I paid $45 for a gel manicure and the girl only did two coats with no primer. I asked her why she didn't use primer and only two coats. She said my nails didn't need primer and they only do two coats. By the next day, 5 of my nails has the polish peel off. I called and they told me to come in and they would fix them for $2 per nail. I went in and asked for a refund because by that time three more were peeled no off. They told me they would refund me $20 as the "hand massage" was $25. I demanded my full refund, had to argue to get it, and will never go back. read more

I do not recommend Martell nails. I Just received a pedicure and I am completely unsatisfied. I haven't went back there in over 2 years because it was terrible the last time I was in but I figured I'd give them another chance and I was wrong. I didn't get a massage and I paid for the $45 dollar tropical pedicure. It was supposed to be a 50 minute pedicure with a massage and hot stones and we were done in 30 minutes with no massage! They ended up charging my friend and I $120 for the two pedicures. The people next to us came in and ordered the same pedicure and were offered wine and were welcomed so kindly. I felt uncomfortable the entire time and they rushed to just get us out of there. We will not be returning. The man is a creep and eats you with his eyes. He was looking my friend up and down and watching her boobs while he was doing her pedicure. 'Linda' did not give me a massage and she seemed like she did not want to be doing her job. What a waste of my time and my money. read more

As a male I feel that the manicure and pedicure that I received was subpar on all levels. The two ladies that did each went through the motions with zero effort. Look to another location should you want quality. My wife, sister and mother had almost the same experience as I did. read more

stay clear!!!run!!!! they only accept cash, they do unprofessional jobs. your polish will smear as they use the wrong polish, not fast drying. they refuse to accept wrongdoing , and they will not refund nor will they accept to redo their unsatisfactory work at their expense. i did not notice their work until i stepped outside and immediately went back in. please do no throw your good money down the toilet and be forced to do your nails over on your own!!!!! this place should be shut down and i am reporting them to the better business bureau for scamming customers with inferior products and inexperienced employees and their reason for cash only, to avoid no recourse to get your money refunded!!!!! read more

The work on my pedicure was fine. I've had better but nothing to complain about. The thing that got me was the bait and switch on the pricing. She asked me what I wanted and I pointed at their special price of 20.99 for a regular pedi that is usually 27 (which is still about 5 more than lodi shops). I was clear and pointed to the sale. She tried to charge me full price and argued with me saying that wasn't a deal now. I told her I'd pay the 27 but never return. She charged the sale, but I won't come back. I always tip 10, I left no tip for this behavior especially since they did they same thing to an older lady (they charged her $68). I will not tolerate being treated like that. read more

It's one of the nicest nail salons in the Jackson area. It's always clean and they use hygienic procedures. It has a spa feel. I've attempted to try out other nail salons in the area, Nothing beats Martel nails. read more

I usually go to another salon but decided to try this one. Loved the rose petals in the water and the Masage chairs were great. Glass of Champaign and great foot massage. I'll be back. read more

I absolutely love coming here for my pedicures! They are always so relaxing and my toes always end up looking so cute!

Over price and they do a terrible job. Went in with my friend. She asked for gel polish and no one told her it was going to cost an extra 30 bucks nor was it on their menu. I had to come home and repaint my toenails because she only did one coat. Awful job. Bad service. She didn't want to give me my change. She was going to keep my 15 dollars after I paid 45 bucks for a half ass massage and terrible paint job. I wish I had pictures. My poor friend spent 75 and had to get the gel polished removed two days later because it looked like crap. Waste of money to go here. Very unprofessional and they don't care if they do a crap job. I'll never go back. And I'll be telling my friends to never go their either. read more

If I could give this place zero stars I would. I was treated so badly hand $80 ripped out of my hand because I was told that's what it cost I don't know how and was told "bye" when I tried to understand how it cost so much and was treated poorly I nearly walked out crying. I told the manager I would not be back and they said "okay bye" read more

My sister and I made an appointment for a gel manicure and a full set. I was able to get started on time but they didn't start with my sister until I was almost done (45 minutes later). Very frustrating having an appointment but them seeming to not have the proper technicians available (5 technicians sitting around on their phones doing nothing) at that time even after we asked if someone could get started on her nails...no response or acknowledgement. Nothing was done slowly and both our nails turned out not looking great because they rushed and/or were not paying attention to what they were doing. Not friendly, cut my nails too short and crooked (asked to keep my length) my sisters paint was awful and chunky with streaks, electric file on her skin multiple times, overall bad experience. We were there for an hour and a half and left very unhappy. I will not being going back, it's not worth the frustration. read more

I came to this nail salon last December at the recommendation of a friend, my first appointment was excellent , Chi was amazing. Second appointment the owner did my nails they weren't quite as good and lifted but still satisfied. Third appointment I don't know where this person went to school I was there for 3 1/2 hours almost and my nails were horrible. I literally cried in the shop , the manager on duty was a jerk. I text the owner and she promised to make it right. When I had my fourth appointment right before the Covid stay in place hit, my nails were great. Chi! I waited until the rush was over when they opened up, and the new manager who was very pleasant on the phone, promising great as Chi but did not come thru. My right hand looks completely different than my left hand. Polish is DULL AND thick. . Cuticles she cut me with file. Polish around nail on skin. Contacted owner. Made appointment to come 2 days later to be fixed and got stood up. Between tip, pedicure and horrible nails I spent $100 that day.! Back-and-forth with the owner who gave me excuses of they have been shut down for three months and the rent still need to be paid . Maybe having three shops is too much for her. I should've stayed with my previous nail salon. read more

Really enjoyed this place! Excellent pedicure and lightning-speed gel acrylics that turned out so nice! They do try to get you to upgrade and add services, but they were polite about it. Nice ambiance and new equipment make it worth the extra money. read more

Martell Nails & Spa - Gel acrylics with gorgeous nail art! - Nail Salons Near Me - Jackson, California

Had a very frustrating experience today. I called for an appointment just after they opened but they didn't pick up. The message said to leave a voice mail and they will call you back but they never called back. Later in the day I was in the area for something else and stopped by. One of the workers said there was time for a pedicure and a fill. As the pedicure was ending the same worker told me I would have to leave and come back later if I wanted the fill. I asked what had changed since she told me I could have both. Her response was th a t she doesn't do the scheduling. When I asked her why SHE told me there was time for both she just had a nervous laugh. I ended up getting the fill after all at that time but it was done grudgingly at best. This was supposed to be a fun and relaxing experience and was anything but that. Not worth the hassle to go back. read more

It was a very disappointing experience from the get go. First off she kept trying to get me to get a more expensive package, then to not filing my nails smooth- had to file edges after because they were so sharp. I picked a pink glittery color and ended up with orange glittery toes. Horrible! Then she barely did anything- massage, buff time etc. When she was done tried making me pay cash or use their arm machine. Even after all this I still tipped her $5. My shitty pedicure turned out to be $47. Worst pedicure ever.. read more

I've tried this place numerous times hoping for a different result. Disappointed every time. I get the gel nails and the guy who does it (Henry) always messes them up. He never gets the sides of my nails and has even at times gotten the polish on my skin and then puts it in the gel light machine so I get harden gel on my skin. I also think they thin out their nail polish since none of my gel manicures have lasted over a week. Even got a pedicure once and Henry still managed to get polish all over my toes and not bother cleaning them up. It feels like he doesn't care at all and just slaps polish on my nails with no regard to how it looks. read more

I was so disappointed with Martell Nails. We were a party of 3, and felt so rushed. I had a gel polish on my toes and was never told it is an extra $5 to remove my polish. One of the other gals in our party asked for a pedi and mani, she was the first one finished. Her nails didn't weren't even fully polished. I was given a gift certificate for this place and they charged me like it was a credit card. That means they charge $2 more for their services. I was so disappointed. I will not return . read more

Great pedicure by Lam today. Highly recommend

Ive gone to Martell Nails for pedicures and eyebrow waxing. They used to have a waxing girl named Tu, and she was awesome. One time, an older lady name Cindy did my eyebrows, and ended up burning me with the wax, and removing 1/4 of my eyebrow. Since that time, I have always requested Tu. A couple months ago, Tu left. I went in today for a wax, and ended up with Cindy again. I decided that since its been over a year since the incident, I would let her do the eyebrow wax. She did an awesome job... BUT then it was time to pay. They charge $12 for an eyebrow wax. Cindy told me that it was $12 with a mandatory tip making it $15... I was planning on tipping her, but since when is a tip mandatory? She charged my ATM card for $15 but wrote on her copy of the receipt $12. Hmmm. As far as the pedicures go, its an alright place. I go in every few months to get my toes done. They aren't anything special, but they get you in and out pretty quickly. The quality varies from incredible to mediocre, depending on which employee does your toes. Its kind of hit or miss. I would suggest that if you go there, and receive quality service, remember the name of the person that worked on you, so that you can request them next time. Otherwise... good luck! read more

Horrible! Dont go! I went with my sister and mother in law to have a girlsday and The lady doing my manicure was rude and the job she did was so sloppy. It seemed like she didnt care and just wanted to be done fast. The nailpolish was all over and uneven, i am so upset! I do it better myself.. Should've saved the money. I have never experienced something that bad like that at a nail salon ever.. read more

Martell Nails & Spa - i tried to fix up everything that was on my skin nd underneath my nails, it was bad! Still looks bad.. - Nail Salons Near Me - Jackson, California

First of all, I wouldn't be writing the following review if I had been able to reach them by phone. They overbooked so bad that it's clear that the have their phone off the hook. First of all, my daughter went for a girls day for a mani pedi. While the entire inside edge of one of my big toes has zero polish on it, I guess I'm fairly happy. HOWEVER, the lady that my daughter had was awful. She bordered on rude. My daughters toes were a mess. They were smudged and the 'design ' she put on them looked like a mistake. After our manicures, she left my daughter so covered in oil that it ruined the top she was wearing. She was clearly so eager to get done that she did a terrible job. I had this same lady just prior to my sons wedding and had to repaint my own toenails because they were so bad. It was a special occasion and this left me in tears. We will not be going back. read more