Great service, selection and prices. Every time I visit a location it is consistent with a huge…read moreselection of what I am searching tor

BETTER BRANDS BUT STILL NEEDS WORK!…read more I usually don't frequent Shoe Dept stores because they are usually small and stocked with lesser brands. As I was walking through the store today, this store caught my eye because it was huge and looked like a real store. I walked inside and I notice that this is a new store. It is very large and stocked with a nice selection of shoes for the entire family. Upon closer inspection, I noticed that they are carrying more familiar brands such as Clarks, Merrill and Chaco. Chaco is a great brand that specializes in sport sandals that usually start at $100 in other stores. Here, they were significantly less. I also noticed that this store carried a great selection of western books that were genuine leather and from nationally recognized brands. What?? I am so pleased that they are increasing quality and options for women. Although I don't shop at Shoe Dept, this store is definitely causing me to reconsider doing so. 5/4/15 I stopped in today to get a closer look at their sport sandals for men. While in the store, I noticed that they only put one shoe in the box. I realize that this is a part of their theft prevention strategy but it just screams "We don't trust you" and that is never a good feeling. It also makes it difficult to help yourself when you have to rely on the employees to get every shoe you want to try on. This was totally annoying.. They don't have a ladies room which is insane because any store of this size that carries women's shoes, should have a public rest room. Just remember to handle your business prior to entering. I am really feeling a 2.5 right now, but due to the quality options, I will stick with my 3 star rating.

Every time I shop at this store, the staff is always very friendly and knowledgeable. They have a…read moregreat selection that appeals to me. I'm always finding shoes, boots and sandals that I can't find anywhere else.

Sorry readers, just a bit miffed. How flipping rude are these people? Called to ask if they were…read moreopen for business (due to Covid 19) and the internet had them listed as "closed" after opening hours. He replied "We never closed". In an effort to let them know of a problem on the internet that could effect their sales, I said "the internet said you were closed so I wanted to check". Interrupting me mid sentence he said "the internet says we open at 10am". While looking directly at the newly refreshed web page that differed, I attempted to explain further, but INTERRUPTING AGAIN, he said "we open at 10am". This guy needs to be schooled on proper phone etiquette when dealing with customers, much less with other human beings. If their in-store service rivals their phone rudeness, I will be going elsewhere and informing everyone else in every form of social media available to do the same.

Nice store and while some of the salespeople don't really understand how to deal with a complaint,…read morethe manager called and handled the issue perfectly. Store has great shoes.

I was driving through Chattanooga and in need of a pair of waterproof boots. After phoning and…read morehearing of their great selection, I stopped in. Amy waited on me and was so patient while I tried on so many shoes. They had a fantastic assortment of styles and it was hard to make a decision. She was so helpful and patient! I would definitely recommend this store. Great assortment of stylish shoes and I love, love love my boots!!! Mostly women's shoes but I watched my husband looking over the mens shoe selection as well.

I stopped by because a friend suggested this place for running shoes and insoles. I had injured my…read moreheel and decided to give it some extra care to hopefully recover quicker, so she convinced me. I was greeted and helped right away. The man who helped me was very knowledgeable and answered all my questions. He watched me walk across the room to observe my gait and made suggestions from there. I learned that my feet grew an inch and a half (yes! they keep growing well into adulthood and throughout your lifespan.) He also advised that I wear a half inch to an inch more for running shoes. (Apparently it's common for running shoes to fit on the smaller side. Plus, going up half a size gives more room for the foot to spread when it hits the ground.) He let me try the insoles and even pulled out some running shoes for me to see what they offer despite me not being in the market for them yet. I figured why not. He did all the work of fitting them on me correctly. No leaning down to put them on myself. I fell in love with the Hoka running shoes and hope to buy some new ones from them in the future. Shoe prices run from $90 to $150+. (The Hokas were roughly $150.) However, when the newest shoe is released, the previous version goes on sale. On average, you can expect to pay $100-120 for a pair of running shoes here, but you can sometimes get some for $90 with that discount. I walked out with some good insoles and a massage ball for the bottom of my feet. With tax, that cost me $52. There's also a barrel where you can discard your old shoes. I think they get donated, but I don't know for sure. I always try to add something that would make a place better, but I'm so inexperienced with shoe stores and so satisfied with my experience that I'm not sure what to add. hmm... How about getting the parking lot repaved so the dips and bumps aren't a bother. Great job. 5 stars well earned.

This business doesn't strive itself on customer service. I called in and was placed on hold for…read moremore than 5 minutes by the representative who answered the phone. I then asked for Chad (the owner) and within the first few words of me speaking in a calm manner, Chad hung up the phone in my face. This business does not strive itself on professionalism or customer service at all! I would never refer to my family or friends being treated like this.

We walked in the door 15 min before closing time and were immediately approached by and associate,…read morenot offering to help but instead, saying we needed to head to the register and check out. Then they locked the doors 10 min before closing time. If you close at 7:45 don't say you are open until 8pm.

I didn't like this location 10 months ago AND I don't like it to date. The staff doesn't greet…read moreyou. It's soooo hot inside this warehouse! That's always a deal breaker for me. The inventory is meh. I really wanted this visit to be different...... I won't be back!

Back in town for Thanksgiving and we stopped here again. We got several pairs of shoes and some…read moreshirts and some sunglasses. One of the pairs of shoes was even on sale. It was a great value for us and we will definitely be back next time we are in town. Staff was wonderful! Thank you!

Great service! This shop has been around for so many years. They have it down. Great talking to the…read moreman who has worked there since the '80s.

Great store. Super helpful staff. Ordered a pair of shoes -…read moreexcellent price. Exactly what I was looking for.

From the owner: French's Shoes & Boots has been serving customers for over a century, with roots dating back to a…read moresmall shoe shop in Crossville, Tennessee in 1903. Since purchasing the business in 1972, the French family has built on a tradition of quality footwear, honest service, and strong community values. Today, French's has grown into one of Tennessee's leading shoe and boot retailers, offering a wide selection of western, work, fashion, and casual footwear, along with apparel and accessories. Still family-owned and operated, French's remains committed to providing great products, competitive prices, and the friendly customer service that has defined the business for generations.

Amazing customer service. Wrong size came in mail. Byron nailed it. Said bring box later...He…read moregrabbed me the right size.. I went home with exactly what I needed!! Customer service extraordinary!! Top notch, best shoes for this Spartan!!

This store offers a large variety of clothing, articles, shoes, makeup, and clothing for men,…read morewomen, and children alike. Workers are very friendly and Customer Service is decent. They have very good sales. So sometimes you can find great quality products of a reasonable price.

It wasn't bad but not impressed with the store overall especially with customer service, and the…read morelack of selection of shoes for size 12 and over. I know Houston and Atl are massive in population but they had about 6 pairs of shoes to choose from. Then we saw a set for my nephew. The pants were missing so we asked for the pants or a discount we got neither. It was their attitude and an utter disappointment. I guess I'll just have to go to Atl.