i always enjoy the selection and brand. on occasion I find a steal on shoes. They don't carry small sizes in men's so it's always fun to discover. They always offer to order which is great read more

If you're looking for shoes, go here. I've always been a die hard REI fan, wouldn't go anywhere else because of their customer service. Well, that's changed. I'll still go to REI to try stuff on and see features firsthand because they have more of a selection of what I buy (I.e. gear rather than clothes), but I won't buy it there. If Gearhead can get it, I'll order it through them. I had the hardest time trying to find sandals that I actually liked. Chris was absolutely awesome and even called another store that had what I thought I wanted and had them hold them for me. Ended up hating those after wearing them around the house and went back to Chris and returned them and ended up getting what he had suggested in the first place. I haven't been wearing them long, but I can already say they're by favorite shoes I've ever had (bedrock cairns). The customer service here is what it used to be at REI. I'll go here from now on. read more

I came in maybe 15 minutes before close to Christmas shop for my boyfriend and not only was I not rushed in the slightest, the staff was incredibly patient and helpful. Especially the lovely Paige (I hope I'm spelling her name right) who saved me by catching that I had accidentally picked out a women's size and was incredibly patient while I grabbed a replacement and ended up finding something else I liked. Will definitely be returning! read more

Terrible experience. This jacket was supposed to be a gift for my 13 year old. We were specifically told we would receive the jacket before Christmas which never happened. Once I got someone from customer service they neglected the facts that I gave and automatically sided with the store associate. Rock Creek used to be a brand I could trust in, but apparently don't value loyal customers like they used to..In my opinion this is unacceptable, and I won't be back ! read more

I'm an avid hiker and outdoors person! Just so happens I'm also a young African American woman. I walked into this Hamilton place rock creek location and I was completely ignored by two young white women employees. I figured just bad customer service. I walked around the store for about 15 mins. They walked past me and wouldn't even acknowledge me. I didn't get upset until I seen other customers walking in and they spoke to them and asked did they need help. I then refused to spend my money there. As I walked out I walked right past the counter and the girl was right by the register and still didn't say a word to me. I guess If you're black and like the outdoors stores like these aren't for us. So sad that everyone else that walked in was greeted with respect and I was ignored. I'll spend my money else. It's 2020!! Stop hiring racists. read more

I'm giving it 5 for a few reasons. Jim the manager has always been exceptionally helpful in product knowledge. If a sales associate doesn't know they try and find out. You may be able to find items online cheaper at times but the knowledge and help they provide is well worth a few extra bucks. Proper education of gear is powerful. Proper dress attire and how you wear certain garments depict how the gear will perform in different climates. If they don't have the item you are looking for they try and find it. Great experiences with the Hamilton place store. Only one I've been to and the experience is always great. read more

If I could give zero stars, I would. I will NEVER shop here again. Horrible customer service. I guess that's why they only have 2 stores and are located in Chattanooga. Which is a shame because they have cool merchandise. However, I'd rather pay triple the price at any other store for decent customer service. Smh. read more

Very overpriced urban outdoor gear that caters to whats hot. If your serious about this stuff your better off online or at a different store

Solid variety of gear with great local knowledge and customer service. Always willing to answer questions and to help you out. Definitely recommend. read more

Walked into the Hamilton location and first impression = looked at, but never greeted? Then when we couldn't find what we were looking for I approached the counter where three individuals were chatting. I assumed they were some customers ahead of me so waited in background for my turn...never happened despite their glances my direction. When i eventually opened my mouth to interrupt them, I discovered that they were all employees?? I had to ask several questions and never once did they care to leave their comfortable chatting zone and guide me around. I felt more like an imposition than a guest in that store! The worst customer service I have ever encountered anywhere in the world! We will never shop there! read more