If you receive a flyer in the mail from Martin Brothers Chevrolet in Arcade, NY do not believe them. I usually don't go for these but I made sure to look up the NY State laws on these things and it turns out we have the strictest laws for these type of events. Most people do not know this so they get easily scammed. Martin Bros. Chevrolet located at 613 W. Main St. Arcade. NY, 14009. They are currently holding a sweepstakes type event that is deeply deceiving the customer. They sent out mailers and on the back there were scratch offs to see if you won anything. Mine showed that I had won either the Polaris Ranger or $7,500. I read the entire flyer, even all the fine print and it does not state that it was a gimmick to get you in to buy a car. It does not state that I would come in and then they would see if I won or not won I would just need to call the number verify that my invitation code matched which I did on Saturday when I got it and the man on the phone stated that it did and that I was a winner. It also states that the winner can choose their prize. The man who answered also stated there are no gimmicks no games. So I figured after reading all the fine print and the NY state laws in regards to these events they could not legally scam me because then they would be risking charges if caught. When I got to the place I was sat down and the guy took my name, verified my address matched the flyer and asked some information about my current car and asked if I was looking to buy, I said currently I am not and then he said well now I guess we need to go to the wall to verify that you won. I told him they did that over the phone Saturday and took my name too and it says so on the flyer. He then states that I didn't actually win but he can give me two scratch off lotto tickets which were the cheap $1 Take 5 ones, I told him no. The flyer clearly states that I won, it was verified on Saturday when I called in and gave my invitation code printed on the flyer and that there are strict NY State laws against deceiving the customer like this. He said he needed to go check with his manager and the manager had laughed and said that I didn't win but he could give me those lotto tickets. I said I didn't want those I wanted what it states that I won. They all laughed like it was a big joke. Scamming the public like this in a time where many people are struggling to pay their bills and get by is wrong and how they did it is also a violation against the NY State laws. read more

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They are sending mailers out that are false and misleading. I read the entire flyer, even all the fine print. I am a skeptical person and being a veteran I am used to reading the fine print. I called the number and they verified that I had won. The man who answered also stated there are no gimmicks no games. I drive out there and imagine my surprise to find out that everyone there also won the same thing but we were all given a lotto ticket. Times are so tough right now not to mention we are supposed to be avoiding crowds and yet they are purposely deceiving others and not practicing safe social distancing. This is the lowest sleaziest type of dealership there could ever be. read more

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The parts department is top notch, they have always been incredibly helpful and fair. No complaints for their service department either. Most of the service they have done on my vehicles have been maintenance. I've only had it in the shop for two big jobs. They had my vehicle back to me quickly on both jobs. They let me borrow a vehicle over those few days while I was without. Lastly, I can not think of a more transparent sales team. Dennis and Tom both work tirelessly with their customers making sure that all of their needs are met and that all of their questions are answered. I have shopped at 3 different car dealers, and Martin Brothers Chevrolet is the reason that I will not be shopping at a 4th. read more

The phone numbers on their site dont work, the workers never call you, and they dont inspect the vehicles when they get them. First car i wanted to buy had a huge hole in the frame. Had to wait 7 weeks for them to fix the second car i wanted to buy. Was told they "fixed" the car, but was later told that they needed to fix other parts of the car. All in all these people are a huge joke read more

Worst customer service manager possible. Will be making my next vehicle purchase elsewhere. A miracle they sell anything.