This review took me months to write because reliving it is genuinely upsetting. I want to start by…read moresaying the stylist I saw, Caitlyn, is a sweet person but she destroyed my hair.
I went to her in October for a refresh of my highlights. I was already nervous, since my previous stylist had moved away and always took great care of my fine hair, making sure it never got damaged. I told Caitlyn upfront that I was anxious about letting someone new bleach my hair, given a history of stylists frying it, and that I chose her specifically because she's a senior stylist. She reassured me she doesn't use heat dryers and starts with a low developer, so my hair would be fine.
Once I was in the chair, I explained exactly what I wanted: a little brighter, a refresh of all my highlights, but keeping the dark root and dimension shown in my before photo. She agreed and got started. She never mentioned pricing, so I assumed it would be around $400 at most.
During the appointment, she suggested going through my ends because they looked dark. I said maybe next time, since I wanted to preserve the integrity of my hair. Later, she mentioned she'd gone ahead and done a few extra pieces at the bottom anyway something I never asked for.
By the time she finished washing my hair, it was already dark outside, so I told her not to worry about blow-drying it. I went home with wet hair. Even then, it looked extremely blonde, which worried me, but I assumed it was just because it was wet.
At checkout, I was shocked: the total came to $650. I left a tip anyway because she was watching the screen as I paid and I felt put on the spot. (Receipts attached.)
When I got home, my husband immediately said my hair looked way too blonde and pointed out broken pieces. He was right. Over the next few days, it kept breaking. My hair had taken years to get healthy, and in one appointment it became dry, brittle, and was falling out. The extra strands she did without asking only made the breakage worse.
I ended up buying box dye to fix the color myself, since I hated how it looked. As of June 2026, I've had to cut at least 8 inches off, and I'm still working to repair the damage.
This experience caused me real distress -- I loved my hair, and I deeply regret trying a new stylist. I'm sharing this so it doesn't happen to anyone else. Before, after, and current photos are attached.
