Abysmal communication. In July, 2023 I put $1,500 down as a 50% deposit for a master landscape design. It's the last day of February, 2024 and I have received zero proactive outreach over the last 8 months. Not one phone call or email. I have called multiple times and when the receptionist answers she always says "I'll let Martin know to call you back." Martin never calls back. In November, she said "Martin hopes to have something for you by Thanksgiving." Nothing. Hopefully small claims court can help get the money back if it comes to that. Avoid at all costs. read more

terrible customer service!! they don't care how unhappy you are. overpriced too. Stay away from these guys.

Two months after giving them more than four thousand dollars we still have not received any communication about when our project will be started. Would post zero stars if I could read more

ZERO STARS. Is that possible? This is the hardscape remnants of our private garden, only 4-1/2 years after Martin John Landscaping (Libertyville, IL.) and his referred brother in law, JB Brickworks (Libertyville, IL.), did our landscaping/Hardscaping. We can't allow our grandchildren in our garden because of the danger of the heavy pots and statues surrounding this falling on them and crushing them. I want to post this and advise people not to use them. Based on our experience, we were ripped off after we spent six figures on this work. Other hardscaping in Lake Forest, Illinois, has lasted for decades. Terrible, shoddy, unreliable-all words that come to mind when I think of these two companies. Please avoid at all costs. ZERO STARS. read more

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Martin came out to my home to look at what I wanted to get done. After our conversation, I was told I would get a quote, and I would be in good hands with his company. I never heard back from Martin. I emailed a couple of times, but no response. You can't get any less professional than not responding at all to potential customers. This tells me everything I need to know about his company. Funny thing, they were recommended by a friend who is an architect. I wish I had read the reviews before I called them. I see this is what they do. Martin John Karma is coming soon. read more

This review is for snow removal. Before I contracted with Martin John, I asked where we would fall on the snow plowing schedule. They responded that we would be number 9 on the route. That's cool, as the year prior we were always plowed out dead last in our neighborhood by them. All the other driveways around us were cleared, and ours was covered in fresh snow. I guess I should have known better. I signed up for their annual plan and almost immediately we had a very heavy snow fall. They did get to our driveway very early in the storm, before even a couple inches had fallen. I thought to myself that I had done the right thing. Well, another 10 inches of snow fell in that storm and they didn't come back for the second scrape for another 10 hours! We could barely get out of our driveway the whole next day, and they finally showed up to scrape at 11pm. Now, after they plowed, there was 2 inches of ice on the driveway where our cars had packed it down. When I called them to ask about an ETA, they just snapped at me and said they were busy. I called to cancel my annual service and they are going to charge me $135 for the 2 plow outs. They were here for a total of about 10 minutes in the two sessions and get $135. Unbelievable. Now I have to find a new annual provider. Please, please think twice before contracting with these guys for snow service. It was a complete disaster for my family. read more

Martin showed up and we walked thru what I wanted done. This was a Wednesday. He told me I'd have a proposal by the end of the week. I did not. I called the following Tuesday and spoke to the receptionist who said she'd ask. No response. I called again Friday and the receptionist said there still was no quote. I asked for Martin to call. No call. I guess they don't want the work. read more

Estimate was bizarrely out of line for yard work. We let them know what our budget concerns were and they basically tripled. Must not need the work or referrals after we've been in neighborhood 30 years. read more

These "professional" landscapers tore through my mom's flower bed at her condo complex cutting down flowers with reckless abandon. Gone were milkweed, money plant and an eighty year old plus peony bush that had just finished blooming. And to top it off, they blew grass and debris all over my clean car. Called to complain and got attitude from the office manager. She offered to send me money for a car wash; must not be the first time this has happened. No wonder they are losing the contract for the condo complex!! This wasn't a one time thing, this is three separate occasions. If I could give them negative stars I would. read more

I've had this company provide lawn service (NOT "mow and go") for a few years. The workers were professional and did a great job. I've watched them on Facebook as they have begun tout their big landscaping projects this past year. I felt these projects lead to less than stellar work on my property. And then, to receive this year's 2018 contract, what a gasp! Redundancy in the different categories of service, with 30% and more of an increase in price in multiple categories. Maybe we live beyond where they'd like to serve and by delivering a contract with prices this high, and not responding to a request to speak with them, they were able to have me go elsewhere without telling me they didn't want our business. read more

We've had a very bad experience so far. Owner is completely unresponsive to phone messages and text messages.

Martin John did a great job on our spring clean up. They went above and beyond doing what my very difficult (but loving) grandmother wanted done and did wonderful job. They are doing an out standing job on our monthly property maintenance so far! Thanks for the great job! read more