Exhorbitant Pricing.All they care about is how much money they can wring out of every pet owner-…read moreflogging more products and services and charging mind boggling prices for their meds. When they put my dog down, they insisted I pay first despite me being so traumatised at putting my dog down and my pup still looking nervously at me, i had to whip up my card and pay first.

this clinic is solely responsible for the death of my cat. they knew he was going to die but yet…read morestill charged us over $900.00 for useless medication. avoid! stay away! take your pet somewhere competent!!!!! go to a real vet! hillview clinic in beamsville! do not give these murderers your money!!

We had to bring our 16.5 year old cat to the vet, suffering from kidney failure. The receptionist,…read moretechnicians and physician were all amazing. They listened, they were professional, friendly and highly professional. We were triaged to see the doctor at the right time based on other clients. They did the appropriate tests and explained everything in a way that non-clinicians could understand. Above all else, when we had to make the decision to euthanize our beloved family member, they were extremely compassionate and assisted us in saying good-bye in a dignified way. If you need emergency veterinary services in Niagara they are the place to go. Outstanding.

We had to rush are senior dog to the clinic with a weeping and heavily infected leg joint…read more It was busy night so there was a wait time but far less of one than would be expected in a human hospital. Staff was amazing in their care for Kara even before the dr had a chance to see her. The examination plan flow chart detailing what steps should be taken and was laid out with absolute max efficiency and lowest possibly cost. (I work in health care) it took most of the night but Kara was finally treated and sent home with a comprehensive treatment plan. Not only that but the clinic proactively sent their character my family vet and they later cleaned and returned the blanket we'd brought Kara in on. The attention to and care show for even the minute non medical details related to our case was phenomenal And I have never seen such smooth and efficient follow up. Human healthcare wishes they were that good. Needless to say I was a little surpised by the range in reviews. And while I don't think the following explains all of them, I think it explains some. Based on the reactions from staff I got the impression that many of their clients do not understand a lot of the underlying realities and limitations of healthcare Never mind those involved in EMERGENCY healthcare. staff was visibly startled that we already understood the sheer amount of additional trauma and damage done to the body doing resuscitation. they were also visibly shocked and surprised that we understood the practicalities and risks associated with all forms of sedation, including twilight. So you end up with a lot of people commenting who don't Know or understand how emergency medicine works. yes, sometimes they can perform a miracle but more often than not miracles are in short supply but the team does their best to produce them anyway. Then there's the guy frantic beyond rationality. Been there. Done that. From previous experiences in another city with a different pet I can confirm that sitting with your pet, your dependent, while they scream in pain and confusion for hours while looking at you with desperate eyes makes people more than a little bit frantic and crazy. each cry and wimped are like a lash to your soul and it doesn't matter how much everyone is doing to move matters along, it is beyond devastating to have to wait toll a dr is available. I do not think clients in that state are particularly sane or rational. I certainly wasn't. I don't blame or criticism them for it in the least. But I do think their reviews aren't the most useful. of all the pet owners I spoke to, only one had a bad experience here and she admits it was a loooooong looooong time ago and the doctor in question no longer works there. I think if you review the reviewed with that in mind it might help get a more accurate read. On a personal note, thank you. You bought us 6 almost 7 more months with our senior girl and I can no thank you enough for that.

When my dog was suddenly experiencing problems with his knee (limping, not wanting to walk more…read morethan a few steps) I was told it was due to a condition called "Luxating Patella", which would likely require surgery. I was referred by a local vet to Dr. Saundra Hewitt at the West Toronto Veterinary Surgery office. I found Dr. Hewitt to be extremely friendly and showed a very genuine care and concern for my dog. She examined him, asked me all kinds of questions related to his activity level, his eating habits, etc. and then took great care in explaining to me what he was experiencing with his knee. She said that although she could correct his knee with surgery, it wasn't really necessary at this stage, especially given the uncomfortable recovery. It's so refreshing to have a surgeon really consider the dog first, rather than just say, "He needs surgery" just because it CAN be an option. The cost of surgery is always a consideration, of course, and if you aren't prepared for it, can really be an issue for some. Nobody wants to fork over thousands of dollars for something that isn't absolutely necessary, so I was really relieved to hear that my dog would be fine without surgery. In the couple of weeks since my appointment with Dr. Hewitt, my dog has recovered very nicely, from which she suggested was more than likely just a bad sprain. The knee condition was more of an underlying issue that he can live with comfortably for many more years. My dog is now back to his normal self, walking and running around like he used to.

My 6 months old Boston Terrier broke her leg and Dr. Hewitt put a plate in and fixed her up good as…read morenew. My entire experience with Dr. Hewitt and her team was amazing. Have no fear visiting these folks.

Yes easy to check in ! And Friendly, helpful staff . Very clean ! I'm glad it was recommended to meread more

We had a pet emergency with our orange tabby, Colby Jack and EVS was able to take us immediately on…read morea Sunday afternoon. They were upfront with costs and showed compassion while we were there. They called to check in on our cat and a few days later, they actually emailed the entire appointment notes to us, including pictures of the actual x rays! Although they are different from a 24 hour animal hospital, they are able to offer assistance with many different issues. Highly recommend!

Kind staff who were able to help my dog get a hook out of his paw…read more It's like an ER so you're gonna wait if you're patients are stable but they did take care of us. Would recommend for anyone in need of 24/7 veterinary care.

I didn't get to go with my wife for our cat's emergency but from what I heard I know she was…read morefurious. I love how this place was labeled as a "hospital" when it really and truly should be labeled as a animal cruelty shelter. There is no way that it should take a HOURS TO GET A ROOM, JUST A ROOM!!!! Then another 2 HOURS AND STILL NO SERVICE. Listen, I get the severity list, I get the whole waiting because of bleeding out dogs after god knows what and I get the struggle but all we got was 2 updates after the whole 10 hours about when she would be seen. SAVE YOUR PETTY RESPONSES BLUE PEARL, YOU WILL GO DOWN. Whether its this comment or the other gazillion 1 star reviews. YOU WILL READ THIS AND NOT CHANGE A THING. This place is completely ridiculous, I went from worried about my cat to stressed about getting her seen to getting PO about her NOT EVEN BEING SEEN. You guys need some better systems about leaving someone on a "list" for 10 HOURS. Just because we have 5 dogs coming in bleeding doesn't mean that this list should magically reset or some crap. Its 3:08 am and I am furious. SAVE YOUR COMMENTS BLUE PEARL, I DONT WANT A RESPONSE AND YOU NEED TO GET SHUT DOWN FOR ANIMAL CRUELTY. IVE READ YOUR RESPONSES AND REVIEWS. DO. NOT. RESPOND. TO. MY. COMMENT. AND. MAKE. ME. HEARD.

My sweet cat passed away today while I was at home. The vet we normally take her to was closed so…read morewe went here. I normally would never leave a review anywhere but the staff here were incredibly supportive and nice. I decided to cremate my cat and the price was very reasonable and free of charge they gave me her paw print and a sweet card with it.

I'm gonna keep this one short,because I'm going to get too emotional…read more Dr Biesinger is a great Doctor. The Techs & nurses (daytime anyways) are very caring & sweet. They took good care of my 1 year old ,feline ,fur baby, "Tiki". Tiki ended up with everyone rooting for him to get well. Surgery went well. My Tiki,unfortunately passed away while in their care. (Night shift) Approx 1am. I do not hold that against Doctor Biesinger or the daytime staff. Idk what quite happened that night, I was not there. I would still take another pet there, so, I actually do recommend this place, even with my severely broken heart. RIP Tiki =(

our dog had an excellent experience here for surgery to repair her torn cruciate ligament. Dr…read moreHewitt provided excellent information to allow us to decide on the course of treatment and her leg healed quickly.. i really appreciated the pictures of our little girl while she was there, helped reassure us as to how she was doing

This place will just try to take your money. 500 dollars just to do CPR on a 13 year old dog who…read morewas on his last breath. Rude head doctor who had no sympathy or compassion to our situation. Somehow we still ended up being charged 400 for nothing but them to do a cremation and put ashes in a dog park

BELIEVE THE REVIEWS Too many DRS too many rotations of vet…read moretechs assistants etc (not really DRS nothing said was scientific) so many opinions nothing held true but GIVE US MORE $$$ at the end my pet died and it was something they never even checked in the 5 days under their care PLEASE STAY AWAY

I took my sick cat in because she was dangerously dehydrated and although the tiny amount of cheap…read moremedicine they sold me for the price of gold was actually working, she still died of dehydration because Dr. Patel forgot to give her any fluids. He admitted this to me on the phone. The dehydration was the one thing that made her condition an emergency and he just forgot to treat it. He forgot and she died because of it and now they won't even send me the itemized bill they keep promising. This place is a scam.

Saved our Bernese Mountain Dog!…read more I cannot say enough about our wonderful experience with Green Acres. We frantically brought our very sick dog in to be seen, and they quickly diagnosed a bowel obstruction. They presented us with our options! Sable had successful surgery a few hours later! We are so grateful that they saved her life. They took amazing care of her. We were also very pleased with the way they interacted with us through the ordeal. We are very grateful!!! Thank you for your expertise Dr Bernat, as well as the wonderful vet techs and support staff. You are sooo appreciated! ....The Hosken Family (We did not know if Sable would get through this. We are so lucky to have had a happy ending. I felt compelled to write this because if it had turned out differently, we would still be so grateful for the overall compassionate care and skilled efforts of all involved)

The first time I took my 8week old puppy there he was very sick the vet told me based on his labs…read more I was told they didn't know what was wrong but he needed a lot testing to rule out diseases they thought he may of had. after four days at Green acres hospital and a nearly $5000.00 bill. I was Able to bring him home with no official diagnosis other than worms. They treated him for worms!!! That's what I paid $5000.00 for!! Wait it gets better. After I take him home they tell me he's eating again and sent home some of the food they were giving him and said if he's not eating to call them. Well he was not. I called the Vet asked for an appetite stimulant that I was suppose to get when he was discharged, but did not. I called in the morning they told me to bring him back in. I thought he was better, why is he still not eating like they said he was? I went home early to take my son to an appt. Checked on the puppy and noticed he was sleeping. I called him but no response. I shook him slightly and still noting. I picked him up and his eyes tolled in the back of his head. He was dying, unresponsive. I ran to my truck with him in my hand and drove so fast to the Vet only five minutes away. Screaming at them that he's dying. They took him started wking on him. Meanwhile I'm in disbelief. They come out telling me his blood sugar is 55 and body temp 84. He needs to go back to the hospital. I'm confused overwhelmed, vulnerable and very emotional. "Ok " I said. They stabilized him and I drove him back to Green acres. They tell me they have to put together a plan of care and they'll be right out. I'm waiting , scared, that he will die, I have a huge vet bill I don't even know how I'm paying back , and he's still not out of the woods! They come out and give me a paper with a plan of care , but also another enormous amount of money at the bottom .. $5700.00!! WTF I just paid $5000.and he's still sick ! I'm now at their mercy and they know it! They took complete advantage of me! Needless to say I signed the sheet and kissed him telling him I'd be back to get him soon. I really didn't know if that would happen. But I needed to be optimistic! I went home and waited. Anticipating the worst case Scenario. I prepared myself for his death and the bill I was facing instead of the happy joyful summer days I was suppose to have with a new puppy. Five hours later I get a call from the Dr. she told me she was a GI specialist that worked there and was assigned to my puppy. She said that my puppy had a TAPE WORM . That he must have had it when we got him from the farm and it was hatching and the larvae was eating all his nutrients and blocking his bowels from moving waste that's why he only had a small BM that was liquid stool in the week we had him. . I told her that the other GI Dr. couldn't identify what he had from the nasal gastric tube she pulled out of him and saw the parasites on it? That it took him nearly ding and a nearly $12 000.00 vet bill all for a tape worm???? She said she couldn't speak on behave of the other Dr. but my puppy should be better in two days as long as he starts eating. They were starting him on Drontal a broad spectrum dewormer that kills nearly every worm a dog can get. They took advantage of me and didn't care, or give a RATS ass about my ability to pay! NEVER go there! You will be broke! I'm still paying that bill Plus interest on my credit card.. My puppy is now a year old last month and he is great! But the expense was pure greed, and corporate GAIN!!

We have been clients of Beattie Animal Hospital since 2016 Since that date we had three Emergency…read moreincidents that should of been handled with their clinic during regular office hours. Instead, they refused to take us in as they were booked with clients for the day. Instead they immediately referred us to their Stoney Creek location for Emergency care costing us way more than necessary. When in each case it could of been handled in their clinic. The Veterinarian's that work at this hospital are never there for long, and most are not very personable with your pets or people. With owning multiple pets there is also no discount applied. In conclusion we strongly recommend to look elsewhere for a animal hospital. We have moved on and so happy with our new clinic, including the more reasonable fees.

First visit. Not impressed. Said heart worm test had to be done and I could not sign off. $583…read moredollars for wellness check, heart worm which I could not decline, vaccines but rabies was not needed, pushed for blood tests. Then had to buy 6 month supply of heart worm medicine. Vet did not even look at me during dogs examination. It's expensive!!!